Unit 1 Vehicle Parts Department Environment Studies. Rationale

Transcription

1 Progression Award in Vehicle Parts Operations L2- Scheme Handbook Unit 1 Vehicle Parts Department Environment Studies Rationale This unit is concerned with developing knowledge of Health and Safety, Good Housekeeping, the maintenance and development of working relationships and the Security of the Parts department. It covers general health and safety, conduct, interaction with colleagues and supervisors, communications, observation, listening skills and working This unit has four knowledge outcomes.: 1. Health & Safety and housekeeping in a Parts Department. 2. Working relationships. 3. Security in a Parts Department. 4. Handle stock safely Connection with other award This unit when combined with the other mandatory units leads to a level 2 Certificate in Vehicle Parts Operations or a Level 3 Diploma in Vehicle Parts Operations. The award provides evidence of the underpinning knowledge requirements for the Vehicle Parts Operations level 2 N/SVQ and is also recognised as a stand alone award. This unit provides the opportunity to gain evidence towards MITC units 1 Contribute to good housekeeping 2 Ensure your own actions reduce risks to health and safety 3 Maintain positive working relationships 34 Contribute to secure workplace 40 move parts and materials manually Assessment The knowledge outcomes for this unit will be assessed by multiple choice examination. Evidence of successful completion of this assessment may be used to satisfy the underpinning knowledge requirements of the MITC National Occupational Standards defined above.: 1

2 Progression Award in Vehicle Parts Operations L2- Scheme Handbook Outcome 1: Health & Safety and Housekeeping in a Parts Department. Underpinning Knowledge The candidate will be able to: 1. List the Health & Safety and Housekeeping legislation affecting a parts operation a. Health & Safety at Work Act b. Offices, Shops and Railway Premises Act c. Control of Substances Hazardous to Health Regulations 2. Describe what responsibilities the following have under these (1) Acts/Regulations: a. Employer b. Supervisor c. Employees d. Customers e. Visitor (other than customer) 3. Describe their personal responsibilities/duties for the use and maintenance of parts department equipment and work areas. 4. List the tools, equipment and cleaning solutions used to carry out routine cleaning. a. Describe where each is stored b. Explain the reason for this storage c. Understand the importance of disposing of waste materials to BS Explain why cleaning materials should be used economically 6. List the Personal Protective Equipment that should be used in a parts department: a. dust coat or smock b. overalls c. safety shoes or boots d. panel gloves e. latex gloves f. face mask g. dust mask h. barrier cream 7. Explain when, under what circumstances and why each of the above (4) should be used. 8. Understand the requirements of RIDDOR. 9. List how, and to whom, accidents, injuries, dangerous occurrences and potential hazards should be reported and state under which legislation or company procedures this is done. 10. Explain the purpose and content of their company s Health & Safety policy. a. Legislation requiring a company H&S policy b. Sanctions for not having a H&S policy 11. Identify who, within their company, is responsible for the maintenance of the Company H&S policy. 2

3 Progression Award in Vehicle Parts Operations L2- Scheme Handbook 12. Identify possible causes of accidents in a parts department. 13. Describe the accident prevention procedure within their workplace. 14. Explain a typical fire and/or emergency evacuation procedure. a. Duties of the individual b. Duties of specific personnel c. Reporting procedures d. Escape/evacuation routes e. Reporting areas 15. List potential fire hazards within the parts department and general garage environment. a. Flammable liquids b. Combustible materials 16. Describe the type and location of fire fighting equipment in their workplace. 17. Understand the British Standard Fire Extinguisher colour coding system and identify the type/class of fire each is designed to be used on. a. Halon b. Water c. Foam d. Dry Powder e. CO 2 18 Carry out a risk assessment of a parts department or workshop and report their findings, with remedial recommendations. Outcome 2: Establish, maintain and strengthen working relationships Underpinning Knowledge The candidate will be able to: 1. Explain the roles and responsibilities of people in their workplace. a. Dealer Principal b. Departmental Managers c. Supervisors d. Administration e. Technicians i. Parts ii. Mechanical iii. Body Repair f. Trainee/Apprentice 2. Describe the function of each of the following departments: a. Parts b. Service 3

4 Progression Award in Vehicle Parts Operations L2- Scheme Handbook c. Sales d. Admin e. Accounts f. Body shop 3. Understand the importance of working as a team. 4. Describe employers expectations regarding conduct and manners when dealing with particular groups or situations: a. Supervisors b. Colleagues c. Visitors d. Customers e. When receiving instructions f. When following procedures g. When seeking advice 5. Describe the main objectives of current regulations and legislation in the workplace a. Employment Relations Act b. Disability Discrimination Act c. Sex Discrimination Act d. equal opportunities legislation e. minimum wage legislation 6. Understand how each of the above (5) affects their work. 7. Describe the Information/Communication systems used in the workplace a. Verbal b. Written i. Memorandum ii. iii. Letter Notes Drawings/ Diagram Telephone/ Fax Radio/ Pager c. Electronic/Computer i. Internet ii. Intranet iii. iv. Customer Database v. Parts Catalogues vi. Point of Sale systems 8. Understand how the different methods of communication (7) can be used effectively. 9. Describe the advantages and disadvantages of the communication methods above (7) and those used in their workplace (if different). 10. Understand the Data Protection Act a. Explain the purpose of the Act b. Describe the Act affects the work of the Parts Department 4

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6 Outcome 3: Implement workplace security and control Underpinning Knowledge The candidate will be able to: Progression Award in Vehicle Parts Operations L2 Scheme Handbook 1. State the general safety rules: a. Being aware and alert to the working situation at all times b. The need for, and use of emergency procedures c. Reporting situations which may breach security d. Using agreed procedures 2. State the potential security risks associated with a Parts Department a. Theft b. Violent or abusive behaviour c. Harassment d. economic loss 3. Understand workplace security procedures a. Locking/unlocking premises i. external ii. internal b. Setting security systems c. Closed circuit TV (CCTV) d. Vehicle security i. external ii. internal 4. Describe procedures for reporting breaches of security to the appropriate authority a. Supervisor b. Manager c. Police 5. Describe the procedures/policy ensuring that security in the goods inwards/despatch department is maintained. a. Consignments awaiting processing/delivery b. High risk/value items c. Awareness of unauthorised personnel d. Recognise suspicious behaviour i. members of staff ii. members of the public e. Reporting procedures Outcome 4 Handling stock Underpinning knowledge The candidate will be able to: 6 1. List legislation that refers to manual handling a. manual handling regulations b. Health & Safety at Work Act 2. Explain how this legislation affect working practices in a parts department

7 Progression Award in Vehicle Parts Operations L2 Scheme Handbook 3. Describe manual handling techniques a. lifting i. maximum recommended loads b. carrying c. transporting 4. List items that may need mechanical handling equipment to lift and/or transport them a. heavy items b. large bulky items 5. Identify types of equipment needed to lift and/or transport heavy and/or bulky items a. fork lift b. pallet truck c. engine hoist d. sack truck e. trolley 6. List specific training and/or license requirements necessary before using any of the mechanical handling equipment. 7. Explain the need to regularly maintain mechanical handling equipment a. hydraulic leaks b. wear c. damaged forks d. damaged/jammed wheels 8. Describe the action necessary when a fault is identified a. reporting procedures b. repair/maintenance responsibility c. temporary out of action notices 9. Identify potential hazards when handling stock a. sharp edges b. breakages i. glass ii. plastics iii. metal/alloys 10. Describe how different products should be handled to prevent damage a. body panels b. glass i. windscreen ii. headlamps iii. mirrors c. Fluids i. bulk ii. retail packs 11. List the type of damage that can occur when stock is not handled correctly and state the affect this will have of the parts department a. crushing b. breakage c. dents d. leakage i. loss of profit ii. stock shortage 7

8 iii. dissatisfied customers iv. disruption to workshop schedules 12. Identify the legislation affecting the handling and storage of a. airbags b. seat belt tensioners c. paint Progression Award in Vehicle Parts Operations L2 Scheme Handbook 8