Our Strategic Plan PLAN AT A GLANCE Patients. People Sustainability Research, Innovation & Learning

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1 Our Strategic Plan PLAN AT A GLANCE Patients People Sustainability Research, Innovation & Learning

2 Our Strategic Plan Rob MacIsaac President and CEO Hamilton Health Sciences We re working in a rapidly changing healthcare environment. In order to navigate that change and achieve our vision of Best Care for All, Hamilton Health Sciences needs a clear and focused strategic plan. We developed this strategic plan to be our North Star. It will help guide our decisions about how we invest our time and resources, and it is based on input from our staff, physicians and community partners. Our strategic plan focuses on four goals: Our strategic plan helps us focus on what is most important for us to achieve together. Patients People Sustainability Research, Innovation & Learning These four goals are compass points of our plan. Each goal has three drivers and a series of North Star Metrics to direct our attention and energy. Our Key Indicators of Success are targeted areas we will measure in the current year to achieve our drivers along with several initiatives. This strategic plan will help us move forward with confidence, together.

3 Patients Provide an excellent patient and family experience every time Drivers Always deliver compassionate care that respects the needs and values of our patients and their families Continuously refine care delivery to raise quality, improve safety and enhance value Ensure seamless and timely transitions in a welcoming environment for HHS patients NORTH STAR METRICS Patient and family experience QIP Emergency wait time for admitted patients QIP Medication Reconciliation QIP KEY INDICATORS OF SUCCESS (FY15/16) TARGETS 1 Year (17-18) 3 Year (18-19) QIP Calendar Year 2015: 80.3% 84.0% 85% QIP Calendar Year: Baseline for target of 19 units: 27.5 hours 27.5 hours 70% 10% increase on 16/17 result Top half of Peer Group 80% Target of ALL inpatient units TARGET (FYTD 15/16) (FY 17/18) CHF Readmission QIP 18.1% 5% improvement from final 16/17 result COPD Readmission QIP 17.3% 5% improvement from final 16/17 result

4 People Engage, empower and enable our people to deliver on our mission Drivers Ensure a healthy and safe workplace Develop and support our people Cultivate empowered decision making and collaboration NORTH STAR METRICS Staff & Physician Engagement # of CQI active units 2 Lost Time Injuries Drive to Zero QIP 1.49 (FY15/16) TARGETS 1 Year (17-18) 3 Year (18-19) 2014 survey 5% improvement results on 2014: STAFF 69% 71.2% 72.4% PHYSICIAN 56% 57.9% 58.8% 8 April-May June-Jan Feb-Mar % reduction of 16/17 baseline (June 2017) 0.99 KEY INDICATORS OF SUCCESS TARGET (FYTD 15/16) (FY 17/18) Sick Time 4.4% 15/16 year end 4.0% Injury Measure Rate: All Reported Claims to WSIB (work related injury/illness) % improvement CQI Number of Non-Management Staff and Physicians Trained in A3 Problem Solving N/A Target to be determined

5 Sustainability Meet the healthcare needs of the communities we serve now and in the future Drivers NORTH STAR METRICS (FY15/16) TARGETS 1 Year (17-18) 3 Year (18-19) Partner with our community to ensure the right care is being delivered in the right place at the right time ALC Rate QIP KEY INDICATORS OF SUCCESS QIP Calendar Year 2015: 12.6% 12.7% 10.79% directional TARGET (FYTD 15/16) (FY 17/18) Transform our practices and processes to improve performance Optimize our revenue streams Contribution to Capital $12.9 M Set in Budget Working Capital (Current Ratio Fund 1) 0.44 Set in Budget Hospital Operations Results $35.8 M Set in Budget Non-Ministry/ Non-CCO Revenue $147.7 M Set in Budget

6 Research, Innovation & Learning To lead in research, innovation and learning for the benefit of our community and the world Drivers NORTH STAR METRICS (FY15/16) TARGETS 1 Year (17-18) 3 Year (18-19) Align research efforts to address HHS priorities Student Learner Satisfaction Research Grants Baseline Set in 16/17 +2% (absolute) over 16/17 baseline TBD : $169 M $169 M $169 M Foster a culture of evidence informed care Create excellent learning environments with our academic partners EMRAM Stage 6 Journey 3.48 KEY INDICATORS OF SUCCESS # New HIREB Approvals 3.48 until Dec from Jan-Mar 2018 TARGET (FYTD 15/16) (FY 17/18) 909 Calendar 2015 TBD 973 2% increase over 16/17 target Publication Index Metric (TBD) N/A TBD Adherence to Evidence-based QBPs 69.7% 75%

7 North Star Metrics Patients Patient and family experience Emergency wait time for admitted patients Medication Reconciliation People Staff & Physician Engagement # CQI Active Units Lost Time Injuries Drive to Zero Sustainability ALC Rate Best Care For All Research, Innovation & Learning Student Learner Satisfaction Research Grants EMRAM Stage 6 Journey

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