Grade: E Reports to: Team Manager. Location: Mobile Team: Product Management. (See version control table below)

Transcription

1 Job title: Senior Quality Consultant (Multi Functional Role Description) Job Family: Role Profile Technical Grade: E Reports to: Team Manager Location: Mobile Team: Product Management Author/owner: Chris Simpson Version/Date: (See version control table below) Version 1.1 Sept 2016 Role Purpose: why the role exists and its overall contribution to the organisation To provide support to CITB approved centres delivering products and services through assessment, training and testing; To deliver a customer centric approach to quality and verification as defined by CITB quality assurance strategy; To ensure through verification that employers levy returns and grant claims are accurate complying with legislative requirements and provide support and guidance as necessary; To promote and share good practice in the assessment and testing process that standardises the consistency of CITB product delivery that meets the requirements as detailed by the relevant regulators and schemes; To identify fraud and malpractice in product delivery including levy returns and levy returns and grant claims. Role Accountabilities: main areas for achieving delivery and results To ensure that assessment, training, testing and verification meets the national standards by; Assist in the identification of high risk centres and employers and apply strategies to reduce the risk of fraud for products and Levy Grant income; Carrying out all types of visits to centres and employers including approvals for new centres as well as adding additional scheme approvals, investigations, site surveys, verification visits as required for the scheme; Take appropriate action when issues are identified with product delivery or levy, grant returns; Providing support to customers to enable them to improve the quality of their product delivery and comply with CITB Levy and Grant requirements; Carrying out all types of visits to centres including approvals for new centres as well as adding additional scheme approvals, investigations, site surveys as required for the scheme; Developing working relationships with customers and employers that allow a transparent approach to quality and verification that promote a partnership approach. Sampling of assessment, training, testing and verification decisions that give confidence in the centres product delivery by following the CITB quality assurance strategy. Checking all assessor, trainer, tester and verifier applications during centre visits Communicating feedback appropriately to centres that contribute to a robust quality assurance

2 programme and recommending the level of action for non-compliant centres Managing a caseload of centres to ensure regular visits are conducted that meet the regulatory and scheme requirements; Developing and delivering customer training events relating to quality assurance; Visit employers to assist with the accurate completion of Levy returns and offer advice to customers on actions that must be taken in the event of errors found; To provide support for the appeal process for products and levy grant appeals as necessary. Actively build relationships with customers and employers through a supportive approach to quality assurance and verification; Produce clear written reports in plain English for customers and employers with clear guidance and feedback for CITB products including levy and grant ; Actively share good and poor practice during standardisation team meetings with colleagues Contribute to the regular maintenance of the ISO process identifying innovative solutions to improve current practices Share business influences with appropriate teams to ensure CITB achieves its objectives People Leadership / Team Leadership where the role has direct or matrix reports. No direct reports Effectively influence and negotiate with customers and employers to obtain buy in to suggested/mandatory actions required to maintain compliance. Effectively work with Managers and Peers to ensure a standardised approach for the delivery of CITB Products and verification of Levy and Grant Effectively work with the approvals team to ensure timely visits to customers as required Manage a case load of customers and employers to provide quality assurance and verification services Decision Making and Business Impact Reporting to the Team Manager Carry out visits to the CITB published visit standard ensuring that regulatory and scheme obligations for CITB are met for own area of responsibility. Ensure a cost effective approach to visit planning and minimising travel to centres and employers Contribute to additional levy income of IRO 5m per annum and maximising the Levy income by targeting all in scope employers registered to pay their fair share of levy; Ensure that through monitoring that grant claims comply with the Terms and Conditions of CITB Grant Scheme; Ensure that customer satisfaction is world class for all quality and verification activity to ensure future product support and consensus; Provide technical support for the design and delivery of customer support training programmes. Work with Team Manager and other departments to find innovative solutions for quality and verification delivery. Ensure that all visits are planned and notified in accordance with the scheme requirements. Make decisions on the frequency of visits for customers and employers based on scheme requirement guidelines, and the level of action being recommended in the event of noncompliances; Approve customers to deliver CITB products based on scheme requirements;

3 Make realistic decisions on Levy returns relating to splits of labour elements and non-labour elements when actual figures are not supplied; Daily decisions based on negotiation of OPG and interpretation of labour only elements that need to be included on the levy return; Work load prioritisation within the documented requirements of each scheme; Decisions of when to pass a case on to the Fraud Manager; Knowledge, Skills, Qualifications and Experience: Essential Educated to GCSE standard A-C in at least Maths and English Excellent communication skills Ability to work unsupervised and on own initiative Ability to manage conflict in difficult situations Full UK Driving License Desirable Education to A level standard (or equivalent) Construction Qualifications D32,D33 (A1) Assessor Essential D34 (V1) IV Essential D35 (V2) EV Essential (Can be obtained once in post) An in depth knowledge and understanding of qualifications frameworks and the principles of assessment to enable full and practical customer support Essential Occupationally expert in the construction and built environment - Essential Recognised trainer qualification Desirable CPCS D32,D33 (A1) Assessor Essential Recognised Health and Safety Qualification Essential Carded Plant Operator (CPCS Blue Card)- Desirable Occupationally competent within the plant sector-desirable CPCS Tester- Desirable Recognised trainer qualification Desirable Levy and Grant Knowledge of the construction industry-essential Up to date knowledge of products and legislation relating to Levy and Grant (Can be obtained once in post ) -Desirable Knowledge of HMRC end of year documentation and processes-desirable Knowledge of PAYE and Subcontractor methods of payments-desirable

4 Key Behavioural Competencies Works collaboratively (L2) Driving for results (L2) Working with courage and integrity (L3) Communicating with impact (L2) Customer focus (L2) Effective decision-making (L2) Special Conditions/Other Requirements: e.g. travel requirements, working arrangements The post may require some working of non-standard hours as workload dictates Carry out additional duties as shall from time to time be required the role is mobile and will require extensive travel around the area to carry out visits to customers. The role has extensive travel and there will be a requirement to spend frequent overnights away from home. Version Control: Version Date Author Change Version /09/16 Mark Buckton Transfer to current template Version /10/2016 Ian Coulson Ready for evaluation

5 Version Control System When creating this document or making any amendments to an existing document please: indicate the version of the document in the table above along with the date and a brief outline of the change(s) made. Please follow the control system examples below to ensure consistency and continuity. Version 0.1 Version 0.2 Version 1.0 Version 1.1 Version 1.1(E) Version 2.0(E) Version 2.0(N) Version 2.1(E) Draft version. (etc.) Update to draft version. First finalised version. At this stage the document is ready to be issued for Job Evaluation but has not been evaluated (etc.) Subsequent amendments to the first issued version prior to evaluation. The E indicates that the role has been evaluated through the Job Evaluation process and a Grade has been agreed. This is now a live version. Indicated a major revamp that does not affect the role s Grade. For example where the role content is reviewed after a period of time. Indicated a major revamp that is expected to affect the role s Grade and re-evaluation is required. Indicates that the role has been evaluated through the Job Evaluation process and a Grade has been agreed. This is now a new live version. Please remember to update the header table Version/Date section at the top of this document so that it shows the latest version.