POSITION DESCRIPTION BUSINESS ANALYST / TESTER

Transcription

1 Team Classification Position Objective Information Technology Strategy & Planning Western Water Enterprise Agreement Band 6 Level A C Provision of business analysis and testing services across all Western Water systems, including documentation, analysis, process re-engineering, business benefits, and other project related services on business projects assigned by the IT Applications and Project Services Manager ensuring efficient, timely and smooth delivery with a valued added service. Provide Testing and system quality assurance activities to ensure that new enhancements, changes and upgrades are consistent with functionality and business expectations. Provide support to Western Water project managers for the co-ordination and summary of meetings, development of documentation, process flows, business cases, items for approval, and other core activities as directed. Focus will be the ongoing delivery of business process reviews, with emphasis on isolating business efficiency, recommending alternative approaches and estimating costs for alternate approaches. Provide Business Analysis services supporting ongoing quality, integrity and continuity of Western Water s project delivery ensuring Western Water is continually driving improvements, innovation and value added services which support business objectives. To support business process improvement and IT project initiatives by coordinating business process reviews with business stakeholders, develop business cases, collate and maintain documentation, facilitate approvals, maintain the pipeline of reviews and efficiencies, engage Business Sponsors, Stakeholders and Suppliers to ensure initiatives deliver services enabling business objectives to be achieved. Maintain and support Western Water s values of People, Integrity, Respect, Team Work & Excellence, ensuring that the role continually adds value and underpins Western Waters IT Strategy, Corporate Plan and Water Plan. To demonstrate a commitment to teamwork and the maintenance of a collaborative and supportive work environment whilst meeting project deadlines and team objectives. Ref: HR-FORM-SYSADMBUSANAB5 Page 1 of 8 Uncontrolled when Printed

2 Key Responsibilities Key Relationships Identify and engage SMEs from all parts of Western Waters business and to elicit relevant information to capture and define requirements and to assist in the delivery of business process reviews and projects. Responsible for understanding and documenting Western Waters systems and processes using various methods including but not limited to interviews, document reviews, requirements workshops, surveys or teleconferences to gather the information necessary to facilitate business improvement. Develop requirement specifications, business cases, gapanalysis documents, functional specifications, process models, swim-lanes, and process/state transition models. Development of testing plans, testing cases, documenting testing outcomes, test artefacts and other relevant testing documentation. Coordination of testing programs as per the direction of western water Testing Lead and Manager of Applications and Projects services. Maintain technical overview documentation of application structure and interfaces with other applications. Liaise with and continue to build good relationships with sponsors and stakeholders for your projects as required. Ensure that relevant information is effectively communicated and reported to project managers and key business stakeholders. Ensure that your work meets all OH&S, Environmental and Quality requirements. In doing so you will give due attention to minimizing risk to the health and safety of others in the workplace and the public. Reports to: IT Applications and Project Services Manager Supervises: Not applicable Internal: All Western Water staff Customer Service staff Sponsors and stakeholders of Projects IT Operations Support Ref: HR-FORM-SYSADMBUSANAB5 Page 2 of 8 Uncontrolled when Printed

3 External: Contractors and Consultants Vendors and Suppliers Accountability and Extent of Authority Judgement and Decision Making Contribute to the delivery of several concurrent IT projects, ensuring the required outcomes are met. Able to manage time allocation balancing prevailing priorities and committed deliverables. Required to provide support, guidance and specialist advice to Western Water users in the projects that you are responsible for and to organise meetings, workshops, assistance, training or other services as required. For allocated IT projects engage with the business and project team to identify expectations and measure quality. Support Project Managers by facilitating testing, reporting issues by priority. Operate with reasonable autonomy and operate under minimal supervision after guidance sought for abnormal issues/situations. Freedom to act is determined by clear goals and/or budgets with guidance and advice available. Recommend business process efficiencies, arising from analysis of business systems. Recommend system changes and modifications based on required business process outcomes. Sound business knowledge to facilitate work rounds where necessary whilst resolution of process issues is undertaken Able to accurately assess Business Risk and apply suitable actions to mitigate those risks. Ability to influence and persuade through sound judgement and long term business planning capabilities relating to the 5- year pricing submission. Analysis skills and an ability to assist others to identify and resolve faults in applications and business processes, and coordinate corrective action. Identify business improvements and drive change to deliver on going business efficiency and performance. Make decisions to ensure allocated tasks are completed within time lines, at optimum quality, precision and efficiency. Guidance and advice is usually available in decision making however requires analytical and investigative skills for Ref: HR-FORM-SYSADMBUSANAB5 Page 3 of 8 Uncontrolled when Printed

4 problem solving. Specialist Knowledge and Skills Management Skills Proven ability to conduct business analysis activities, develop user requirements, specifications, and other fit for purpose documentation for the business, and technical service providers. Substantial depth of knowledge of in utility operations including procedures for using Billing and Customer Management systems, Property and GIS Systems, Asset Management, Project and Delivery systems, and other typical utility or local government type systems. Specialist Testing skills in building, executing and delivering test planning, test execution and results collation, updating required documentation whilst identifying and recommending improvements. Proven experience in business analysis, business process reengineering, business case development, cost-benefit analysis, NPV analysis, testing, delivering presentations and creating materials to justify business investment. Demonstrated ability to undertake Business Analysis Tasks with a high degree of autonomy and stringent attention to detail. Seek and identify opportunities to continuously improve processes and make contributions across Western Water. Specialist Business Analyst skills in evaluating business processes, updating required documentation whilst identifying and recommending improvements. Maintain technical documentation and project related deliverables on specialist applications and interfaces with applications. Ensure the deliverable that you are responsible for are delivered in on time, and are adding value and service to the business as required. Ensure project requirements, issues, risks, actions and other items are resolved quickly, efficiently following auditable processes Work with 3rd party, contract and internal staff productively to meet required demands and performance targets as required. Ensure environmental, quality and OHS standards are applied and take corrective action to maintain these at acceptable levels. Ref: HR-FORM-SYSADMBUSANAB5 Page 4 of 8 Uncontrolled when Printed

5 Interpersonal Skills Qualifications and Experience High level communication, presentation and writing skills, Strong focus on customer service in responding to requests and providing information and specialist advice on technical applications. Professionally respond and liaise with all levels of Western Water staff, consultants and contractors including critical service providers. Build and maintain good relationships with customers both internal and external to Western Water. Represent the team across the business and provide active support and specialist advice to achieve corporate outcomes. Experience and knowledge of Business Analysis, Testing, Training, IT Change Management principles. Demonstrated experience contributing to multiple projects concurrently Substantial experience in business process analysis and support and knowledge of Western Water internal applications such as CRM, Billing, Asset Management, GIS, Land Development, Recycled Water, HR, Finance, and other internal applications and business processes Extensive knowledge of a Water businesses processes Over time build project management expertise and deliver efficiencies in projects, and continuous improvement in business processes. Relevant tertiary qualifications in either business or IT Core Competencies Ref: HR-FORM-SYSADMBUSANAB5 Page 5 of 8 Uncontrolled when Printed Conceptual and Cross Functional Thinking can utilise background and experience, and knowledge of the organisation to develop practical workplace solutions or improvements to work practices, systems, processes and procedures. Integrating and Linking Information can integrate and link data, systems analysis learning s and experiences with multiple systems into coherent information, identifying relationships between pieces of information, and developing logical and sound conclusions on which future actions can be based. Planning, Organising and Structuring can define priorities, creating precise plans and organising systematic execution of multiple tasks. Solving Problems and Decision Making can make timely decisions based on available information and initiating appropriate responses and actions; dealing with unexpected

6 situations, acting on one s own initiative and implementing solutions. Taking Action can plan prior to the completion of a task is possible, allowing for accurate evaluation of an existing situation, organising and structuring the different steps to a response and taking the necessary action to complete task or project. Handling the Unexpected can deal with situations as they arise, with limited opportunity to plan a response. This requires initiative and the ability to quickly develop practical and effective solutions. Co-operating can direct contribution of meaningful and important information to a group, the enhancement of overall team atmosphere and interactions, as well as the establishment and use of communication processes that support information flow. Pursuing Commitments can maintain integrity in delivery to one's accountabilities, maintaining honest, ethical and open behaviour in all interactions and remaining calm, productive and focused when circumstances are difficult. Client Focus and Orientation can guide and advise internal and external clients by focusing on their needs, understanding required outcomes and developing appropriate responses or services. Being Reliable be willing and committed to contribute high quality input to achieve business-related objectives. To take personal responsibility for accepting accountability, and maintaining quality standards. Other Performance Criteria Ability and willingness to complete training as directed, including Project Management Training, and or other training opportunities. To be agreed consistent with Western Water s Balanced Scorecard and Statement of Obligations under the new regulatory framework and Essential Service Commission obligations. The timely delivery of project artefacts to a quality agreed by the project managers and business stakeholders. Quality testing: Zero undetected defects which impact high risk or critical functionality. Customer satisfaction of stakeholders, sponsors and staff by ensuring work performed meets expectations. Relationship with consultant, suppliers, partners and vendors Ref: HR-FORM-SYSADMBUSANAB5 Page 6 of 8 Uncontrolled when Printed

7 no complaints Additional Although the employee has been appointed to perform the duties described in this document, other duties may be required to be undertaken that are within the range of skills, competence and training of the employee. Ensure that your work and that of your workers meets all OH&S, Environmental and Quality requirements. In doing so you will give due attention to minimising risk to the health and safety of others in the workplace and the public. Ref: HR-FORM-SYSADMBUSANAB5 Page 7 of 8 Uncontrolled when Printed

8 Position Title Team Classification Business Analyst / Tester Information Technology Corporate Services Western Water Enterprise Agreement Band 6 Level A - C Update and evaluation of Position Description Signed... / / 20 Human Resources Manager Signed... / / 20 General Manager Signed... / / 20 Employee Ref: HR-FORM-SYSADMBUSANAB5 Page 8 of 8 Uncontrolled when Printed