Terms of Reference for a Consultant to support the Implementation of the Apprenticeship Programme in Hospitality

Transcription

1 Terms of Reference for a Consultant to support the Implementation of the Apprenticeship Programme in Hospitality 1. Overview of the assignment To engage, collaborate and support closely of Objective: implementation of Apprenticeship programme in hospitality industry in Cambodia Start date: 01 December 2017 End date: 01 December (with possibility for extension) Type of contract Number of work days: Location(s): Supervisor: Consultancy 220 days Phnom Penh and often traveling to provinces Manager for Hospitality Training 2. Swisscontact Cambodia Swisscontact the Swiss Foundation for Technical Cooperation is an independent, non-profit foundation based in Zürich, founded in 1959 by leading figures from the Swiss private sector and Swiss universities. It is exclusively involved in international development, active in more than 33 countries with 110 programmes with more than 1,000 staff members. At the heart of all Swisscontact s work stand the private sector and its crucial role for achieving more inclusive economic growth. Swisscontact approaches this through 4 thematic areas; a) Skills, b) Enterprises, c) Finance, and d) Environment. Swisscontact has been present throughout South-East Asia for more than 30 years. In recent years, the organisation has expanded into the Mekong region with offices set-up in Laos and Myanmar in 2013 and in Cambodia in Swisscontact Cambodia (SC-KHM) currently implements the SDC-funded Skills Development Programme (SDP), Cambodian Horticulture Advancing Incomes and Nutrition (CHAIN) project as a consortium partner and leads the implementation of the Senior Expert Corps (SEC). Swisscontact will be implementing Mekong Inclusive Growth and Innovation Programmes (MIGIP) in Tourism (Cambodia and Laos) and Agriculture technology commercialization (Cambodia). Building on its regional and global experience, Swisscontact will seek to support and develop the region through new initiatives in agricultural innovation, tourism and renewable energy. 3. Background 3.1 Programme overview The Skills Development Programme (SDP) Cambodia (Phase 1) is a four-year project funded by the Swiss Agency for Development and Cooperation (SDC) and implemented by Swisscontact and INBAS. SDP aims to increase the income and employment opportunities for disadvantaged young women and men in the three rural provinces of Preah Vihear, Stung Treng and Kratie and to contribute to the creation of an inclusive, relevant, qualitative and well-coordinated TVET system nationwide. The programme comprises of three intervention areas dual vocational training, hospitality training and national policy.

2 Intervention Area 1: Dual Vocational Training (DVT) reaches out to poor and disadvantaged young people (e.g. out-of-school youth). Through various models, mobile training is delivered in the three target provinces-preah Vihear,Stung Treng and Kratie, and may be expanded to urban areas such as Phnom Penh, Siem Reap and Tboung Khmum. With a focus on quality training delivery and close linkages to the workplace, dual vocational training offers training and certification in a range of skills relevant to the labour market. The post-training support links the participants to gainful employment opportunities. This phase-i, DVT will support skills training to 2,000 disadvantage young people in the targeted provinces, Cambodia. Intervention Area 2: Hospitality Training reaches out to unemployed young men and women, lowskilled workers as well as to managers and owners of hospitality enterprises in a range of locations in the three target provinces as well as in Phnom Penh and Siem Reap. Training programs, aligned with nationally and regionally approved standards, are delivered both on and off-the-job to support learners to gain and develop necessary skills required for gainful employment in this sector. Intervention Area 3: National Policy focuses on contributes to a meaningful policy dialogue through provincial and national government mechanisms. Using an evidence-based approach, SDP provides grass-roots learnings, pilots Recognition of Prior Learning systems, and contributes to the improvement and reform of the Technical Vocational Education and Training (TVET) system in Cambodia. 4. Scope of Work and Deliverables 4.1 Assignment overview The consultant will carry-out tasks under the Intervention area on hospitality training of SDP in this assignment. Regular travel in Phnom Penh as well as to Siem Reap and possibly other provinces will be required. The tasks and deliverables of the assignment are illustrated in below. 4.2 Specific tasks Collaborate closely with the Manager for Intervention Area 2 to build synergies and ensure high-quality implementation of training in the hospitality sector. Support the development of the overall hospitality apprenticeship models and guidelines. Support the development of stakeholders roles and responsibilities involving in apprenticeship programme. Support and contribute to the overall management of hospitality training intervention area. Support the manager to continuously building networks for SDP with key stakeholders in hospitality at enterprise level and by attending and actively contributing to meetings, conferences, networking events, association meetings, etc. Lead the implementation of hospitality apprenticeships in Phnom Penh and Siem Reap by building and fostering effective partnerships with training providers and private sector (hotels and restaurants). Develop and adjust the training model, and incorporate lessons learned for further refinement of the hospitality apprenticeship approach. Support the development of appropriate training plans, curricula and other training resources as part of development stage. Support the identification and selection of appropriate individuals or institute-based training service providers during the implementation of apprenticeship programme. Support the procurement of appropriate training equipment and tools for hospitality apprenticeships if it is necessary.

3 Perform other work-related duties and responsibilities assigned by the line manager/team leader Overall tasks Project Cycle Management Supports: Actively contribute to planning, review and reporting processes related to hospitality training. Produce and submit written reporting and planning contributions related to hospitality training in a timely and precise manner. Critically analyse progress and results of Intervention Area 2, and proactively provide feedback and suggestions for adjustment of implementation. Contribute to overall knowledge management and recording of learning related to hospitality training. Monitoring and Results Measurement (MRM): Coordination: Conduct regular field visits to monitor the progress and results of hospitality apprenticeships. Provide guidance for partners in data collection and monitoring techniques (Phnom Penh and Siem Reap). Attend meetings and help to coordinate and monitor SDP activities. Ensure high quality of service provided to learners by providing technical review and feedback on findings and recommendations, and ensuring adequate follow-up during the implementation of apprenticeship programme. Support and provide additional instruments to partners in developing and applying tools for smooth monitoring of activities. Proactively suggest and apply qualitative methods for MRM. Work with other staff members to address the quality of the project outputs, and assessing adherence to quality standards and policies. Support the integration of best practices and lessons learnt into MRM processes. Support the organisation and facilitation of regular technical meetings with project implementers (Phnom Penh and Siem Reap). Proactively exchange information with government stakeholders at technical level as well as other stakeholders and like-minded organisations Deliverables contextual understanding of training and employment in hospitality industry in Phnom Penh Support the drafting up to two apprenticeship programme guidelines for SME level and large enterprise level Support the development of apprenticeship training plans for selected occupation (s) Organise industry awareness in Phnom Penh with up to 50 enterprises Mobilise industry to register for apprenticeship programme with up to 15 enterprises Coordinate with partners/training service provider(s) to deliver training of trainers to at least 24 in-house hospitality trainers Coordinate with partners/training service provider(s) to organise community awareness to mobilise at least 100 unemployed youth Coordinate with partners/training service provider(s) to deliver pre-apprenticeship programme for SME to at least 60 apprentices

4 Coordinate with partners/training service provider(s) to enrol at least 60 apprentices in hospitality enterprises in Phnom Penh Coordinate with partners/training service provider(s) to deliver apprenticeship to at least 60 apprentices in hospitality enterprises in Phnom Penh contextual understanding of training and employment in hospitality industry in Siem Reap Develop regular monthly workplan Produce regular monthly report 4.5. Deliverables and workplan Deliverables contextual understanding of training and employment in hospitality industry in Phnom Penh Support the development of apprenticeship training plans for selected occupation(s) Completed by December 2017 December 2017 Support the drafting up to two apprenticeship programme guidelines for SME level February and large enterprise level Organise industry awareness in Phnom Penh with up to 50 enterprises February Mobilise industry to register for apprenticeship programme with up to 15 enterprises March Coordinate with partners/training service provider(s) to deliver training of trainers to March at least 24 in-house hospitality trainers Coordinate with partners/training service provider(s) to organise community June awareness to mobilise at least 100 unemployed youth Coordinate with partners/training service provider(s) to deliver pre-apprenticeship June programme for SME to at least 60 apprentices Coordinate with partners/training service provider(s) to enrol at least 60 apprentices June in hospitality enterprises in Phnom Penh Coordinate with partners/training service provider(s) to deliver apprenticeship to at November least 60 apprentices in hospitality enterprises in Phnom Penh contextual understanding of training and employment in hospitality industry in Phnom Penh November 5. Remuneration The consultant will be contracted based on Swisscontact standards as specified in a separate contract. 6. Requirements for the position The competent candidate shall meet the following criteria: Bachelor Degree in Tourism/Hospitality or other relevant fields. Prior experiences in collaborating with private-sector stakeholders is an advantage. Well-connected and acquainted with stakeholders in the Cambodian/ASEAN hospitality sector and relevant sector associations.

5 Prior experiences in collaborating with government stakeholders. Prior development cooperation experiences with hospitality as a priority field. Prior experience in hospitality skills training. Good understanding of project cycle management. Familiarity with the context of hospitality business management is an asset. Proficiency in English and Khmer (both oral and written). Constructive, flexible, proactive and responsible work attitude. Proven experience in monitoring and evaluation. Computer literate (Microsoft Office) Strong ability to work as a part of a team (including partners). Strong communication and interpersonal skills. Proven ability of rapport-building and creating effective networks with stakeholders. Ability to work under pressure and to manage many tasks at the same time. Commitment to values and principles of the work of Swisscontact. We especially encourage applications from women. 7. Contact Application should be directed to: Recruitment, Swisscontact Cambodia recruitment.cambodia@swisscontact.org Please provide a CV (no more than 4 pages) and covering letter (no more than 1 page) in English to the address above. Please quote the reference number on the subject line of your application. Swisscontact reserves the right to contact only applicants that have been selected for interview. The deadline for applications is November 15,