Influence and Leadership

Transcription

1 Influence and Leadership There can be no leadership without influence, because influencing is how leaders lead. In their classic book on leadership, Leaders: Strategies for Taking Charge, Warren Bennis and Burt Nanus echo this point: "There is a profound difference between management and leadership," they wrote, "and both are important. To manage' means 'to bring about, to accomplish, to have charge of or responsibility for, to conduct.' 'Leading' is 'influencing, guiding in direction, course, action, opinion.'" They add that "an essential factor in leadership is the capacity to influence." Managers also use influence, of course, because only a fraction of managerial work can actually be accomplished through control and the use of authority. The aim of both managers and leaders is to accomplish an organization's goals. Managers do it through plans, organization, processes, task assignments, measurements, and so on, but they must also direct people and manage their performance, and you can't manage people solely through command-and-control methods. People are human beings, not machines, mechanical parts, or assembly lines. They respond best when they are treated like human beings, they work best when they have a voice in how the work is done, and they remain loyal and engaged when they feel respected, trusted, well informed, and cared for. That's why the best managers also lead, and they lead through the social and emotional approaches to influencing, not just the rational approaches. Leaders lead by mobilizing people around a compelling vision of the future, by inspiring them to follow in the leader's footsteps. They show people what's possible and motivate them to make those possibilities real. They energize and focus people in ways that fulfill their dreams, give them a sense of purpose, and leave them with a profound sense of accomplishment when the work is done. Leaders lead by modeling ways of thinking or acting and by encouraging new ways of looking at situations, and by so doing they give people the words and the courage to make those new ways their own. The best leaders are teachers, mentors, and role models--and they accomplish the vast majority of their work through influence, not authority. In many cases, leaders and managers are one in the same. The division vice president who leads a team of people to accomplish what they might not have thought possible is also a manager. The manager who oversees a team's task performance but also looks after the team members' career planning and coaches them on developing their skills is also a leader. The art of management and leadership is to know when to act as a manager and when to act as a leader, when to use authority and when to use influence, when to ask and when to tell, when to take over and when to let go. In every case, it is crucial for leaders and managers to understand the range of influence techniques they can use, know when and how to use them, build their power bases so that they have the capacity to be influential, and sharpen their skills so that they can influence people effectively. [Excerpted from Terry R. Bacon, Elements of Influence: The Art of Getting Others to Follow Your Lead 2011 by Terry R. Bacon The Influence Skills

2 As the TOPS model shows, influence effectiveness is partly a function of the skill with which the influencer uses an influence technique. Like a skilled craftsman, it takes time and practice to perfect those skills. People who become ly skilled in the areas described below can be extraordinarily effective at leading and influencing other people. The research on power and influence shows that there are twenty-eight skills associated with influence effectiveness. These skills fall into four categories: communication and, assertiveness, interpersonal, and interactive. Reasoning Skills Logical The ability to think logically, to analyze problems and identify logical solutions to them. Analyzing and displaying data visually Skill at creating charts, graphs, illustrations, and other visuals that clearly convey the relationships among data points and communicate ideas and conclusions clearly in visual form. Finding creative alternatives Being creative and innovative; the ability to see alternatives and solutions where others haven t; skill at thinking outside the box. Probing Skill at asking insightful questions that lead others to the heart of the problem or issue. Speaking conversationally The ability to engage people in casual conversation; skill at conversing on a number of topics; being a skilled conversationalist. Conveying energy and enthusiasm Bringing energy and enthusiasm to interactions and situations; being naturally energetic and engaged; the ability to get others energized. Listening Skill at actively listening to others; being engaged in others when they are speaking and accurately hearing and retaining the essence of their thoughts. Assertiveness Skills Asserting Skill at stating an opinion with confidence or force; presenting ideas strongly and affirmatively; maintaining one s position without becoming aggressive. Persisting

3 Skill at enduring steadfastly; continuing on one s course despite opposition or resistance; being insistent and tenacious. Behaving self-confidently Having faith in one s own judgment, abilities, and rights; projecting firmness and steadfastness in one s purpose, directions, and goals. Behaving authoritatively Skill at projecting authority; behaving as though one has the legitimate right to use authority; clearly stating a decision, conclusion, or course of action. Using a compelling tone of voice Having a strong, firm, and resonant voice; the ability to command attention when one speaks. Using assertive non-verbal s Skill at using strong and confident gestures, facial expressions, and body language; projecting confidence and assurance through all the non-verbal aspects of communication. Using authority without appearing heavy handed The ability to command others and use legitimate authority without being overbearing, clumsy, oppressive, or harsh. A key skill in using the influence technique stating. Interpersonal Skills Being friendly and sociable with strangers Skill at opening up to and engaging with people one does not know; being outgoing and conveying warmth, acceptance, and interest in strangers. A critical skill in the influence technique of socializing. Showing genuine interest in others Skill at conveying genuine interest in other people; being authentic in showing care, concern, and curiosity in other people; skill at making others feel important. A critical skill in socializing and appealing to relationship. Having insight into what others value Having a strong, intuitive understanding of other people and what is important to them; skill at discerning what others value without them having to say what it is; interpersonal perceptiveness. Being sensitive to others feelings Skill at understanding others emotions and empathizing with them. Building rapport and trust

4 Skill at building harmonious and sympathetic relationships with others; skill at conveying trust in others as well as causing them to feel that one can also be trusted; establishing trustful connections with others. Building close relationships The ability to create trusted friendships and close relationships with other people; skill at sustaining intimate and friendly relationships with others over a period of time. Supporting and encouraging others Skill not only at helping and encouraging others but conveying that attitude as well; giving aid or assistance to others; and promoting, advancing, inspiring, or stimulating others and encouraging them to forge ahead. Interaction Skills Convincing people to help you influence others Skill at enlisting others support and assistance in influencing others; skill at building agreement and cooperation and a unified sense of purpose, particularly in approaching others and trying to persuade them as well. The most critical skill in the influencing technique of alliance building. Resolving conflicts and disagreements among others Skill at managing conflict; the ability to identify core issues, find creative and mutually acceptable solutions, and reduce the emotion in situations that prevents resolution; skill at mediation. Building consensus The ability to mediate differences of opinion and reach solutions that others can accept; skill at creating harmony and agreement among people who initially disagree. Taking the initiative to show others how to do things: A strong interest in and desire to teach others; skill at coaching, teaching, advising, and helping others in developing their skills and abilities. An essential skill in the influencing technique modeling. Bargaining or negotiating Skill at reaching agreement with others over an exchange of things of value; skill at discussing terms and reaching a satisfactory agreement in a settlement, bargain, or deal. Crucial to the influencing technique of exchanging. Willingness to ask others for favors The ease and comfort with which one is willing to ask other people for something done or granted out of kindness or good will. An essential ability in appealing to relationship. Willingness to do favors for others One s willingness to do something or grant something to others out of kindness or good will and with no expectation of remuneration. An essential ability in appealing to relationship

5 The table below lists the twenty-eight influencing skills, the difficulty each skill is to master, and the potential impact each skill can have on leading and influencing others. The skills are ranked according to potential impact and then by difficulty. Bargaining or negotiating, for instance, has very potential impact but is also a difficult skill to master. Conversely, persisting has low potential impact and is easy to master. In developing your leadership and influencing skills, you will have more leverage with the skills having the greatest potential impact, even though many of them are difficult to master. These rankings are based on twenty years of research on power and influence that I conducted at Lore International Institute, which is now part of Korn/Ferry International. Influence Skills Type of Skill Difficulty Potential Impact Convincing people to help you influence others Interaction Very Very Resolving conflicts and disagreements among others Interaction Very Very Using a compelling tone of voice Assertiveness Very Very Bargaining or negotiating Interaction Very Very Using authority without appearing heavy handed Assertiveness Very Taking the initiative to show others how to do things Interaction Very Building consensus Interaction Very Behaving authoritatively Assertiveness Very Using assertive non-verbal s Assertiveness Very Having insight into what others value Interpersonal Probing Finding creative alternatives Supporting and encouraging others Interpersonal Building rapport and trust Interpersonal Building close relationships Interpersonal Very

6 Showing genuine interest in others Interpersonal Conveying energy and enthusiasm Asserting Assertiveness Listening Behaving self-confidently Assertiveness Logical Willingness to ask others for favors Interaction Very Being sensitive to others' feelings Interpersonal Analyzing and displaying data Willingness to do favors for others Interaction Being friendly and sociable with strangers Interpersonal Speaking conversationally Persisting Assertiveness From Elements of Influence By Terry R. Bacon.