How Our Habits of Communication Undermine Our Ability to Influence When We Need It the Most

Transcription

1 How Our Habits of Communication Undermine Our Ability to Influence When We Need It the Most Skip This webinar was one of the best and most pertinent I ve attended in several years cudos!!! Russ Baldwin, PMP Sprint - Portfolio Management Overland Park, KS

2 The 7 Deadliest Communication Sins of Project Managers Webinar Handout/Notes with Communication Assessment Scorecard The 7 Communication Sins white paper report 7 Communication Sins webinar slides Download both for FREE at

3 You re in the right place today, if you would like To more effectively influence people in a positive manner to achieve better results To eliminate mis-communication in your professional and personal life To create high-performing teams built on a foundation of high-trust and commitment

4 Today, We Are Going to Cover The #1 Driver of Communicating to Influence The 7 biggest communication mistakes project leaders make Reasons these mistakes occur & perpetuate How to impact your ability to influence 21 different ways A resource to help you transform your leadership communication

5 20 years in Minor League Baseball Management Youngest GM in Minor League Baseball at 26 2 Organization of the Year Awards B.S. Degree in Communication & a Master s Degree in Sports Management from Ohio University Since 2001 Training, Coaching & Consulting with Business Teams to be able to Influence With Integrity and to Confront w/o Conflict Weisman Success Resources, Inc. 5

6 What are the biggest communication issues you deal with daily as a project team member, or even in your family, and other personal or professional situations?

7 What is the #1 Driver of Your Ability to Influence?

8 What is the #1 Driver of Your Ability to Influence? TRUST

9 TRUST Defined The absolute belief that when you are communicating your ideas, recommendations, suggestions and conclusions, you have my (or our team/ organization s) best interests at heart!

10 What is the #1 Driver of TRUST?

11 What is the #1 Driver of TRUST? COMMUNICATION

12 If TRUST is the #1 DRIVER of Influence, because TRUST drives the belief that you have my best interests at heart) and, If your style of COMMUNICATING drives TRUST are you CONSCIOUSLY COMMUNICATING to always build TRUST?

13 Listen with Humility 7 Deadliest Communication Sins of Project Managers: When have you been the victim of these?

14 Listen with Humility 7 Deadliest Communication Sins of Project Managers: When have you been the victim of these? When have you been the perpetrator? Use Webinar Handout to Grade Yourself 1-10 in each category 1 = this sin is not a problem for you 10 = this sin I violate all the time

15 Lack of Specificity Lack of Focus on Desirable Behaviors Lack of Immediacy Lack of Respectful Re BUT als Lack of Appropriate Tone & Body Language Lack of Focused Attention Lack of Directness & Candor

16 Lack of Specificity Details are missing: Dates, times, locations Details are present but contradictory or confusing Instructions are unclear confusing, contradictory Primary Reason it occurs: Law of Familiarity The Mind-Reader

17 Lack of Focus on Desirable Behaviors Language focuses on undesirable behaviors Stop doing that Don t do that You/we can t do that Primary Reason it occurs: Lack of Awareness & Lazy Communication Habits

18 Lack of Immediacy Procrastination Avoid and Tolerate Primary Reason it occurs: Low Self-Esteem, Low Trust Relationship & a Lack of Communication Skills

19 Lack of Respectful Re BUT als I agree with you, BUT I completely understand, BUT That s a great idea, BUT Primary Reason it occurs: Lack of Awareness & Lazy Communication Habits

20 Lack of Appropriate Tone Raising voice Sarcasm Includes noticeable body language (folding arms, rolling eyes, finger pointing, etc.) Primary Reason it occurs: Lack of emotional intelligence/emotional mastery, lack of respect for others!

21 Lack of Focused Attention Multi-tasking while talking (let us count the ways Technology, texting, ing, talking on hold, etc. Distractions of the mind, Thinking of what you need to say instead of listening, Thinking of all you need to do, etc. When splitting attention, all activities negatively impacted Primary Reason it occurs: Choice, it s always a decision not to be in the moment with someone!

22 Lack of Directness & Candor Gossiping and Tattle telling Throwing team mates under the bus, putting another down, lifting yourself up at another s expense Avoiding the hard conversation/confrontation that needs to be had Leaders generic, blanket speech to a team Primary Reason it occurs: Low Self-Esteem, Low Trust Relationship & a Lack of Confrontation Skills

23 How Did You Score? 7-22 Champion Communicator Playoff caliber Mediocre at best Lots of room for improvement

24 3 Levels of High-Performance Leadership Communication Learn Specific Ways to Communicate to Motivate at 3 Levels Self Communication Group/Team Communication (from in front of the room/ public speaking) Individual, 1:1 Communication

25 The 7 Deadliest Communication Sins of Project Managers Webinar Handout/Notes with Communication Assessment Scorecard The 7 Communication Sins white paper report 7 Communication Sins webinar slides Download both for FREE at