GOVERNMENT OF WESTERN AUSTRALIA STRATEGIC PLAN YOUR FUTURE. OUR BUSINESS.

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1 GOVERNMENT OF WESTERN AUSTRALIA STRATEGIC PLAN YOUR FUTURE. OUR BUSINESS.

2 Polytechnic West Strategic Plan YOUR FUTURE. OUR BUSINESS. Polytechnic West (PWA) has established itself as a leading provider of vocational education and training (VET) in Western Australia and a key contributor to improving the skill level and productivity of the Australian workforce and the social and economic wellbeing of individuals. Our strategic plan titled Your Future Our Business, reflects PWA s key strength in developing high quality graduates equipped with the right skills, knowledge and attributes to make a positive future impact. Through strong education, community and industry partnerships we are committed to supporting individuals to reach their personal, educational and career goals and providing workforce development solutions to build productivity and innovation of businesses. Our goal is to be the first choice provider of applied tertiary education and training pathways and workforce development solutions in Western Australia. Providing streamlined pathways from VET into Higher Education through the delivery of vocationally focused and applied qualifications in areas of strong economic and social need. Our strategic plan targets the development of five areas of PWA advantage which are: Tertiary education and training linked to local and global workforce needs Flexible and responsive student centred learning and service provision Innovative workforce development solutions and partnerships Community access, participation and development Engaged and capable staff. We are committed to enhancing the workforce development solutions for employers and learning experiences for individuals by offering the highest quality teaching and learning facilities, developing innovative and flexible approaches, and ensuring the employability and lifelong learning capability of our graduates. We will strengthen our capabilities in technology enhanced learning and service provision, and in research and scholarship as well as continuing to develop new training programs and learning experiences which meet future workforce needs. We believe our ability to sustain a strong successful organisation is dependent on the skills and knowledge of our people and fostering a shared culture of: Responsiveness Excellence Sustainability Integrity Diversity. Vision Inspiring individuals, businesses and communities to create their future today. Your Future. Our Business. Mission To provide contemporary tertiary education and training to enhance the career opportunities and personal growth of individuals and enhance the productivity of workplaces. Values Responsiveness We are responsive to our clients, providing services that meet their needs in a friendly and courteous manner. Excellence We support the pursuit of excellence, creativity and the sharing of knowledge by our staff to nurture a culture of sustained improvement. Sustainability We work to protect the environment, promote social advancement and contribute to the economic prosperity of Western Australia. Integrity We conduct our business in an ethical, open and honest manner that treats our clients and colleagues with respect and understanding. Diversity We recognise and build on the strength and understanding that comes from working with and for people from different backgrounds, circumstances and life experiences.

3 The Polytechnic West Advantage Key Strategic Outcomes Tertiary education and training linked to local and global workforce needs Flexible and responsive student centred learning and service provision Innovative workforce development solutions and partnerships Community access, participation and development Engaged and capable staff Strategic Goal To be the provider of first choice for applied tertiary education and training and workforce development solutions. Strategies Retention 1. Deliver an outstanding student experience. 2. Deliver an outstanding employer experience. 3. Provide qualification pathways to facilitate life-long learning and career progression. Attraction 1. Strengthen existing and developing new centres of specialisation and delivery areas. 2. Develop ebusiness and elearning capability to deliver a flexible and responsive learning and customer service experience. 3. Research and develop new products (courses and services) to attract new business. 4. Create strong community links to build diversity and increase inclusion.

4 1. Deliver an outstanding student experience RETENTION Provide students with an industry current, contemporary learning environment which inspires interaction, collaboration and participation. Provide quality, flexible teaching and assessment services and business services which enhance achievement and outcomes. Maintain industry current training facilities and technology infrastructure to support flexible access and collaborative learning spaces. Increase opportunities for students to engage in workplace based projects or live works. Monitor student satisfaction and outcomes and strengthen continuous improvement processes. Build the capability of staff in innovative delivery strategies and contemporary industry practices and customer service. 1.1 Overall learner satisfaction (National Quality Indicators - Learner Satisfaction Survey) 1.2 Overall Higher Education student satisfaction 1.3 VET qualification completions 1.4 Higher Education unit completion rate 1.5 VET unit completion rate 2. Deliver an outstanding employer experience RETENTION Provide workforce development services to meet the needs of local, national and international industry partners. Provide effective administrative support and communication for employers. Establish industry reference groups to maintain an understanding of current and emerging industry practices, standards and technologies. Enhance the responsiveness of training delivery for apprentices and trainees. Research local, national and global workforce development trends to improve the alignment of our products and services. Streamline and enhance administrative and communication processes for employers of apprentices and trainees. Implement an apprenticeship and traineeship customer service continuous improvement process. 2.1 Overall employer satisfaction (National Quality Indicators - Employer Survey) 2.2 Market-share of Western Australian apprenticeship new commencements 2.3 Apprenticeship and traineeship student enrolments

5 3. Provide qualification pathways to facilitate life long learning and career progression RETENTION Increase access to qualification pathways to support: Career progression for existing workers School leaver transition into tertiary education VET student transition to Higher Education pathways Develop international linkages which provide global pathways for students. Increase engagement with industry stakeholders to align qualification pathways to career progression. Promote qualification pathways to current and past students. Maintain a student Alumni. Establish formal articulation arrangements with university partners. Establish partnerships with school and key education stakeholders to support successful transition by school leavers. Develop and maintain relationships with international education providers to offer international study opportunities for local students. 3.1 Higher level VET qualification student enrolments 3.2 Higher Education student enrolments 3.3 Young people student enrolments 4. Strengthen existing and developing new centres of specialisation and delivery areas ATTRACTION Align products and services to current and emerging government priorities, market demand and industry needs. Increase recognition and strengthen reputation of centres of specialisation. Research and monitor demand to ensure delivery areas are aligned to current and future needs. Exit delivery areas which are in decline / low demand or consolidate delivery to ensure future viability. Review current and future workforce development trends to identify centres of specialisation and ensure products and services are aligned to future industry needs. Increase the research and scholarship capability of centres of specialisation. 4.1 Learner satisfaction with PWA training prepared them well for work (National Quality Indicators - Learner Satisfaction Survey) 4.2 Employer satisfaction with PWA training satisfied a workplace need (National Quality Indicators - Employer Survey) 5

6 5. Develop ebusiness and elearning capability to deliver a flexible and responsive learning and customer service experience ATTRACTION Introduce effective and efficient e-business systems and processes. Design and manage integrated technology enhanced learning solutions Develop the capabilities of lecturing, student support and administration staff in new technologies and practices. Adapt business systems to support the use of new learning technologies. Review current business processes and systems to identify opportunities to improve customer service using online services, including the use of mobile technology. Promote courses and services to new and existing students using web and social media. 5.1 Student access to online Learning Management System 5.2 Client engagement with PWA social media

7 6. Research and develop new products (courses and services) to attract new business ATTRACTION Increase and expand international activity. Develop and align commercial products to current and emerging client needs. Monitor on-shore international student demand and develop new onshore international courses in response to new market opportunities. Monitor onshore international student satisfaction and completion and link to continuous improvement. Research international markets to identify new sustainable, low risk offshore projects. Develop staff capabilities in market research, product research and development and workforce development. Undertake a training needs analysis of strategic industry partners and promote workforce development services to employers. Develop and promote new short courses aligned to workforce development needs and career progression. 6.1 International student numbers 6.2 Overall international student satisfaction 6.3 Commercial revenue level

8 7. Create strong community links to build diversity and increase inclusion ATTRACTION Expand opportunities for people from all communities to access PWA programs and services. Maintain flexible and socially inclusive support services for the diverse needs of learners. Work with a range of stakeholders, schools and community organisations to encourage and support participation. Establish partnerships with employers, government agencies and communities to strengthen transition to higher qualifications or employment by Aboriginal students and students with a disability. Support students to broaden their skills, complete their course and be industry ready to build their employment opportunities. Integrate culturally appropriate and inclusive support services across all pathways and study modes. 7.1 Indigenous student enrolments 7.2 Students with a Disability enrolments

9 Key Performance Indicators 15

10 Armadale. Balga. Bentley. Carlisle. Jandakot. Midland. Thornlie Enquiries Information in this book is correct at time of print, July RTO Code Provider CRICOS code 00020G. Higher Education Provider.