TECHNICIAN INTERVIEW GUIDE. Check Again to Ensure Eligibility for Hire

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1 Candidate Name: Date/Time of Interview: Candidate s Phone Number: Before getting started, don t forget to pull out your Interviewing Quick Reference Guide to refresh your memory on preparing and conducting a good interview. Check Again to Ensure Eligibility for Hire To work for RFG Oil (unless in Michigan or NY), you must be at least 17 years old. Are you at least 17 years old? (If hiring in Michigan or NY, ensure that he/she is at least 18 years old.) Yes No Question 2: While being convicted of a criminal offense will not disqualify you from being hired, not putting it on the application will. We conduct criminal background checks on all new employees. If anything at all shows up that is not on the application, you will be terminated for falsifying the application. Is there anything you need to add to this application before we move on? (Show him/her how they answered the question. If no and he/she needs to change, have him/her cross out the no and write in yes, then initial next to it. Have the candidate also list the conviction(s) and initial as well. Remember, if you decide to hire this individual, you MUST keep on file the application that he/she has changed, as this is your only copy documenting the changes/additions to the conviction question.) 1

2 Work Background What was your most recent job (Company and Title) if no previous work experience, what was your most recent volunteer or school project? What were your major responsibilities? Did you work by yourself or with others? How long with the Company? Why did you, or are you interested in, leaving this position? (If candidate has past work experience, continue to get background information. If not, move onto the next section.) Company Name: Job Title Did you work by yourself or with others? How long with the Company? Reason for leaving? (circle reason given) Better Down Personal Terminated Opportunity Sized Reason Company Name: Job Title Did you work by yourself or with others? How long with the Company? Reason for leaving? (circle reason given) Better Down Personal Terminated Opportunity Sized Reason EXPERIENCE RATING SCALE Could Not Answer Has Never Worked or Been Part of a Team Has Enough Experience/Team Participation Has Great/Applicable Experience/Team Participation 2

3 Job Fit Tell me a little about yourself. (This is an icebreaker to make the candidate comfortable and for you to get some basic information about them.) Question 2: What did you like most about your last job? What did you like least? (Understand how their response for what they like most and least match-up with the responsibilities of the job at RFG Oil.) Like the Most: Like the Least: JOB FIT RATING SCALE 3

4 Personality Describe yourself using three words? Dependable Team player Honest Outgoing Hardworking Nice Fun Friendly Don t know Can t answer Loner Lazy Critical Cocky Sarcastic Bossy Positive attitude Excited to be at interview Strong desire to work Self-motivated Professional Clean-cut Something to Consider: As it is difficult to determine an individual s attitude and personality just by asking questions, you will want to make sure the candidate does the following: Smiles Is enthusiastic Makes eye contact Has a nice appearance Is excited to be there Question 3: What does a good team look like? Works together Gets along Communicates to each other Shares a common goal Helps each other Celebrates success Don t know Never been on a team A winning team Teamwork Communication Works well with others Goal oriented Competitive Helpful PERSONALITY RATING SCALE 4

5 Customer Service Mentality Why are you interested in working at a quick lube? Like working on cars Like fast paced environment Like working on a team Like working with customers Like hands-on work Needs a job Like Valvoline Do not like talking to customers Always been a mechanic Enjoys working with customers Passion for cars Likes a team environment Enjoys hands-on work Question 2: Tell me about the best customer service you ve ever had? (If they cannot give you best, follow-up with worst customer experience they have ever had.) Friendly, outgoing staff Likes their job Went above and beyond Took charge/responsibility Made to feel at home Attention to detail Don t know Can t answer Never experienced good customer service Understands good customer service 5

6 Question 3: What do you think customers expect when they come to RFG Oil? Fast service Friendly staff Clean facility Attention to detail No pressure to buy Quality work Don t know Low price (cheap) Not to mess up Good shop Just like any other quick lube Sense of Urgency Friendly/Helpful Understands RFG is more than a garage Customer Focus High standards CUSTOMER SERVICE RATING SCALE 6

7 High Sense of Urgency and Energy Tell me about a time you were short staffed and/or super busy. What did you do? Stepped-up and did what it took to get the job done Stayed focused Picked up the pace Stayed until work was done Never been busy Told the manager Did nothing different Kept doing my job High sense of urgency Energy Willingness to get the job done Ownership mentality Team player Something to Consider: As it is difficult to determine an individual s sense of urgency and energy by asking questions, if you like this candidate, when you walk him or her around the center after the interview, walk as fast as you can and see if the individual keeps up with you. When you turn around, if he or she is right on your heels, he or she probably has the sense of urgency and energy for success. If he or she is slow, or looking around as they walk, he or she may not have what it takes for success. In addition, make sure the candidate displays some of the following attributes to you during the interview: Thinks quick on his/her feet Is enthusiastic Is excited to be there Walks to and from interview quickly Asks when decision will be made HIGH SENSE OF URGENCY/ENERGY RATING SCALE 7

8 Desire and Ability to Learn What is the most difficult thing you have had to learn and why was it difficult for you? Endurance to stick with it and learn the skill/subject/task Can t answer Never fully learned the skill/subject/task gave up Desire and ability to learn Achievement Question 2: Tell me a goal that you would like to accomplish in the next year. And how do you plan to accomplish it? Can explain a goal Have a plan Have determination and passion Don t have one Doesn t know how they will achieve goal To get a job Self-motivated Desire and ability to learn Perseverance Goal oriented DESIRE/ABILITY TO LEARN RATING SCALE 8

9 Personal Responsibility Our Company s Vision/Mission statement is People.Cars.Greatness. What does Greatness mean to you? Going above and beyond Being the best Exceeding expectations Setting high standards Winning Doesn t know Can t answer Getting the job done Doing what I am told High standards Competitive Strong work ethic Teamwork Leadership Integrity Question 2: What would your previous (current) employer (or teacher if student) say about your attendance/on-time record? Dependable Always on-time Always early There when needed Never missed Perfect attendance Mostly on-time Sometimes late Only late/missed work/school when I had a good excuse Self-motivated Professional Personal responsibility Punctual Integrity PERSONAL RESPONSIBILITY RATING SCALE 9

10 Final Question Why are you interested in working at RFG Oil? Opportunity Try something new Heard good things Love cars so want a job that I get to do something I love Need beer money I do not know You had a job opening Self-motivated Energy Personal responsibility Desire/Ability to Learn Additional Notes: 10

11 Reference Contacts TECHNICIAN INTERVIEW GUIDE Conclusion of Interview Only obtain the following information if you like this candidate and plan to hire. (Circle whether it is a current or former individual.) Current or Former Supervisor/Teacher s First/Last Name: Name of Company: Telephone Number: Current or Former Peer s First/Last Name: Name of Company: Telephone Number: Current or Former Peer s First/Last Name: Name of Company: Telephone Number: After the candidate leaves the interview, please rate him/her using the following scale: 1 Not confident he/she has skills 2 Some concerns whether he/she has skills 3 Confident he/she has skills 4 Extremely confident he/she has skills Attributes Experience Job Fit Personality (Positive Attitude & Team Player) Customer Service Mentality High Sense of Urgency Desire & Ability to Learn Personal Responsibility As a reminder, review the Interviewing Quick Reference Guide to make sure you have not forgotten anything, and as a refresher of what to do next. 11