3/14/2017. Engaged Workforce. How engaged is your workforce? Jamie Phillips, CPP Healthcare Solution Consultant. Time-off requests are a breeze.

Transcription

1 Jamie Phillips, CPP Healthcare Solution Consultant How engaged is your workforce? Now I can access all my information in one place. Engaged Workforce Time-off requests are a breeze. Finally, a schedule that works for me and my employees. Employee referrals are way up." I sleep better knowing my data is secure. Open enrollment was almost too easy. No more late nights and weekends. Our engagement scores are up. 1

2 It s hard to drive engagement with disjointed processes and data No pay for performance data Can t identify trends Lack of integration Too many manual adjustments Data inconsistency No single source of truth Paper based onboarding Inconsistent policy application Manual reporting Multiple employee records Disruptive work schedules Multiple platforms Lost candidates? Double data entry Outdated skills and certifications No realtime data Who are my top performers? True cost of benefits? The Big Picture Proposed Environment with Workforce Central KRONOS Workforce Central Empower your staff with easy access to their workforce information. 5 A UNIFIED PLATFORM Kronos solutions are purpose built for Healthcare and all your employees. Performance Human Resources Recruiting Payroll SOLUTIONS PLATFORM Leave ACA Scheduling OUTCOMES Compensation Benefits For the entire workforce Time and Attendance 2

3 BUILT FOR THE CLOUD Built on a secure, unified platform. SOLUTIONS Single employee record One UI for all applications Cross application reporting PLATFORM OUTCOMES Always on the latest release Single database Simple, easy Common security profiles Mobile Access across the platform Extensive API layer ACHIEVE YOUR GOALS To help you drive better business outcomes. SOLUTIONS Create an engaged workforce Attract and retain staff PLATFORM OUTCOMES Engage all your employees Control labor Costs Manage employee lifecycle Your Current Environment? Timekeeping Systems Integrated??? Payroll Manual Scheduling My Data HR Attendance Leave Paper / Manual Processes Inconsistent reporting with disparate systems and manual processes. Me 3

4 Automate common manual / paper processes: Request for Time Off Acknowledgement Sent PC/Laptop InTouch Smart Phone Employee Initiates Time Off Request Supervisor Takes Action CLICK! Do they have it? Supervisor Only Valid Requests are Routed to Supervisor Notification Sent Approved Denied Schedule Timecard Accruals All updated by a single click! KRONOS CLOUD Breathtaking growth rate 19,000+ in the Kronos Cloud! 80+% of new customers choose Kronos Cloud Arcos Dorados KRONOS CLOUD Comprehensive Cloud Delivery YOU FOCUS ON USER SUCCESS AND BUSINESS DEMANDS We focus on: Application updates Infrastructure management Database administration Disaster recovery and data backups Security and risk mitigation Continuous monitoring and tuning 24 X 7 Platinum support Kronos Private Cloud Dedicated Cloud Customer Manager 4

5 KRONOS FOR HEALTHCARE Forecast Manager Workload Manager Target Intelligence Healthcare Staffing & Scheduling Physician Scheduling EZCall Data Collection Payroll Time & Attendance Human Resources Recruiting & Hiring ENGAGE EMPLOYEES CONTROL LABOR COSTS MINIMIZE COMPLIANCE RISK IMPROVE PATIENT SATISFACTION MORE POSITIVE PATIENT OUTCOMES Absence Management Analytics for Healthcare ONE UNIFIED PLATFORM FOR YOUR ENTIRE WORKFORCE Employee & Manager Access Innovation in a world beyond time clocks Kronos InTouch Data Collection Terminal Workforce Mobile Workforce Tablet Workforce Employee with optional biometric reader Simple, Intuitive, Transaction-oriented The Kronos InTouch 5

6 Workforce Mobile for staff providing care into the community Support for ios & Android Alerts & Notifications Review Schedules Approve Timecards Request Time Off Punch In/Out with Transfers Geofencing(can t punch while at Starbucks!) Pay History, Benefits, W-2 s 1095-C s, Tax W/H, Direct Deposit Workforce Tablet The power of Kronos on an ipad. Empower on-the-go managers Untethered access to WFC Easy to use Take full advantage of multi-touch One-tap timecard edits Re-size a view with a pinch Drag n drop scheduling & staffing Real-time updates Timekeeping Time and Attendance Basic Scheduling Pay & Work Rules Time Off Requests Accruals Accruals tracking/balances Benefit accruals (tenure, hours worked, etc.) We also wanted a company that could take us into the future, that invests in research and understands our industry. We looked at all options and chose Kronos to meet our objectives. ~ Doug Himmelein, Director of Human Resources, Holland Home 6

7 Powerful Flexible Rules Engine Fully automate pay rules for complex policies Overtime visibility with actionable information Automate PTO accrual policies for all of your paid time off needs Manage by Exception OT Alerts can be leveraged for ACA Easy to find Exceptions for managers Impact of Scheduling on the Timecard Schedule Integration Schedule Exceptions No Shows Unscheduled 7

8 Genies Basic Scheduling Capabilities Affordable Care Act (ACA) Offer minimum essential health care coverage for FTE OR pay a penalty Offer affordable health coverage for FTE ees OR pay a penalty Employer w/200+ ee s must auto-enroll eligible ee s w/opt out 8

9 ACA Full-time/Part-time Analysis You pick the look-back period based on your specific date range ACA Reporting You pick the threshold that makes sense for your business The report can show which part-time employees are beyond the threshold CMS PBJ Requirements Kronos has it! Direct and Indirect Hours Including Agency and Contract Staff Category of Work registered nurse, licensed practical nurse, certified nursing assistant, therapist, or other medical personnel Kronos knows that in Healthcare, You have a target on your back 9

10 ATTESTATION TOOL KIT Kronos is the only solution with anything even close to an answer ATTESTATION TOOL KIT Kronos is the only solution with anything even close to an answer ATTESTATION TOOL KIT Kronos is the only solution with anything even close to an answer 10

11 Applicant Tracking Requisition Management and Approval Process On-line Application Recruiter & Manager Portals New Hire Process On-boarding This automated best-practice hiring solution is available at a surprisingly low cost of ownership and with a much quicker implementation time. HIRING CHALLENGES End-to-End Solution 1. Source Increase applicant flow with career portal HR pro s say that the three biggest challenges facing HR executives over the next 10 years are: 1) retaining and rewarding the best employees, 2) developing the next generation of leaders, and 3) creating a corporate culture that attracts the best employees to organizations 2. Apply 3. Screen 4. Interview 5. Hire and Onboard Accept electronic applications 24 x7. Filter applicants for minimal qualifications and job fit requirements. Improve decision making with interview guide. Electronically and efficiently onboard for optimum time-to-productivity. On your Mobile device... Compatible with ios & Android devices and others Reduces need to scroll and zoom Supports all standard application functions Branded same as web application Integrated with core features 11

12 Easily Upload a Resume or Apply with LinkedIn Requisition Management Requisitions can be created from scratch, from a job template library, or copied from existing requisitions. Branded Career Portal Consistent brand imaging throughout the application process helps attract highquality talent. 12

13 Electronic Onboarding New hire forms are presented electronically and e-signature eliminates paper and costly manual processing I-9 information and review of eligibility to work in the U.S. are viewed and captured Engaging the new hire early on ultimately leads to shorter time to productivity, better retention, and most importantly, a more engaged customer. Ken Martin, VP and Group Director, Human Capital Management, Aberdeen Group Onboarding: The First Line of Engagement (Aberdeen Group 2010) Easy-to-use Hiring Workflows Automatic communications Onboarding Hired! Reference Check Candidate Applies Application Review Phone Screen Information checks throughout process, such as background checks and drug tests I-9 verification / e-verify WOTC capture Conditional Offer Background/Drug Tests Interview WORKFORCE TALENT ACQUISITION Pre-configured Reports and Ad Hoc Features Avg. Days in Hiring Step I-9 Hiring Flow Referring Employee Candidate Flow Compliance (OFCCP) EEO by Workflow EEO by Status Veteran Status OFCCP Disability Status OFCCP Open Requisitions Requisition Activity Sourcing Time to Fill 13

14 HR / Human Capital Mgt Position Management Benefits Administration Performance Management Compensation Management Skills, Cert & Asset Tracking OSHA Incident Tracking Electronic Employee File Midwest Health has acquired new facilities and increased staff by 30 percent without adding additional payroll staff. ~ Lynne Kennedy, Accountant/Payroll Manager, Midwest Health Everything in One Place Position Management System 14

15 Benefits Administration ACA Regulatory Reporting standard in Workforce HR 1094-C /1095-C: Employee & IRS forms are automated Self-service delivery available 6 6 Performance Management 15

16 Compensation Management Training, Skills, Certification & License Tracking & Alerting HR/Payroll Streamline Processes 16

17 The Power of Integration: Termination Process Manager initiates termination CLICK! Notifications Sent HR approves Payroll Benefits Clinical IT X Employee no longer can clock in & gets final Paycheck Medical Dental H&W Vision GTL Supplemental Life AD&D 401k/403b 457 Saving RESULTS: Better control Reduced benefit costs Improved compliance Provider Notifications Remove from any company access Collect badge/company property Automatically opens shifts Self-Service Payroll Gross-to-net calculations Tax filing / payment services Regulatory Compliance Check printing distribution Direct Deposit / Cash Cards Year-end processing General ledger (GL) processing FLSA Weighted Avg OT In-house payroll processing has eliminated the two-day float, giving the hospital full use of its funds before payroll. ~ Teresa Wolfe, HR Manager, Kansas Heart Hospital 51 17

18 Payroll Processing Overview Pre-Processing Set up Employee Payroll Information Run the Benefit Plan Calculation Process (HR) Payroll Processing Transfer Payroll Data from WTK Process Batches / Review Reports Calculate Trial Payroll Balance Payroll and GL Output Post - Processing Create Direct Deposit File File Tax Deposits Create General Ledger Export File Finalize Payroll Create & Print Checks and Advices Exception Processing Create On Demand Checks Void and Reissue Payments Balance Issues with Exception Processing Compliance Reporting Kronos Tax & Payment Solutions Available A full suite of tax, compliance and payment solutions designed to complement in-house systems Tax Service Garnishments Payment Solutions Increased control Reduced risk & penalties Industry leader (22% of US tax filings) Federal, State & local tax compliance Single-feed W-2, W-2c Filing Proven agency relations Tax registration services EFT compliance Shift judgment and penalty risk Disbursement management Data storage Call center Internet statements ACH origination Check reconciliation Fraud protection Check printing W-2 printing/posting Distribution Escheatment avoidance Online Tools Dedicated Account Management SOX / SAS70 (Ty pe II) Compliance Disaster Recov ery 18

19 Kronos Compliance Library Integration Made Easy We have the frameworks for your partners Benefit Carriers Pension Admin General Ledger LMS INTEGRATE Workforce Integration Manager Kronos! Too many manual steps! Complete Automation 56 Healthcare Scheduling Workload Plans/Staffing Minimums Balance Coverage & Skill Mix Requirements for Filling Open Shifts Text Messaging to Fill Open Shifts Integration with EMR/Point-of-Care Track Certifications & Licenses Automated Alerts / Reminders Staffing Rule Violations Metrics / PPD / Productivity Employee Self Service Kronos has saved us money and increased staff satisfaction. If you re keeping staff happy, residents are extremely happy too. ~ Doug Himmelein, Director of Human Resources, Holland Home 19

20 NURSE MANAGER CHALLENGES Risks Managing Labor with Fluctuating Volume I'm concerned that the work is not distributed fairly and that I'm burning my staff out NURSE MANAGER CHALLENGES How Do You Manage The Risks? I have a great day when I know my staff have the right workload" The Workforce Deployment Workflow Schedule Creation Preferences Job Qualifications Rules for Safe Staffing Leave Self-Scheduling Predictive Targets Workload Productivity Staff assignments Call-outs/Cancels/ Floats Reporting Continually adjust Increase/Decrease staffing levels Staffing Adjust staffing supply to meet patient demand Actual Volume (Demand) Actual Scheduled Staff (Supply) 20

21 Volume Based Scheduler Decision Support Tools Fill Open Shifts faster via Text messaging! SMS Quick Fill Supervisor / Staffing Manager 21

22 Employee Engagement through Self Service Workforce Scheduler Staffing Management Balance coverage across the entire organization by dragging and dropping between departments to fill open shifts Schedule Reporting Made Easy 22

23 Absence Management Attendance Management Consistent and Real-Time Enforcement Document Management Workflows and Notifications Leave Management Intermittent and Continuous Configurable and Automatic Eligibility Calculations Document Management Workflows and Notifications Attendance Administration Ensures Compliance Consistent and Real-Time Enforcement Incident Details- Drill Down into the Events 23

24 Manage Documents Disciplinary letters are automatically initiated when disciplinary levels are reached ensures compliance with policies. Leave Administration Ensures Compliance Track and Automate Burdensome Processes Automate time consuming leave processes, all in one place Employee eligibility Leave entitlement Document tracking, due dates,reminders Apply leave rules Communicate absences to timecard and schedule Ensures proper pay and eliminates redundant data entry. Workforce Analytics Core Analytics Healthcare Dashboard Workforce Auditor Analytics Workforce Attendance Analytics Workforce HR Analytics 24

25 Meaningful Metrics & KPIs Core Analytics CORE Calculated Metrics Core Reports CORE Healthcare Dashboard 25

26 Workforce Auditor Analytics Time Card Metrics Scheduling Metrics Punch Time Edits Punch Comment Edits Punch Deletions Future Punches Retro Timecard Pay Code Edits Work to Schedule Ratio Retro Schedule Edits Retro Schedule Pay Code Edits Canceled Meal Deductions Work to Schedule Ratio Punch Time Edits Workforce Attendance Analytics Tardiness and Absence Attendance incidents by Business Unit Job performance comparison Incident trends based on comments Overtime hours in relation to attendance incidents 26

27 Human Resources Plug-In Consolidates all the information you need: Hiring practices Retaining employees Performance management Turnover analysis The Kronos Community community.kronos.com We believe great businesses are powered by great people. 1in100million.com 27