JOB DESCRIPTION. Network and Engagement Manager (NHS Clinical Commissioners) (Fixed term contract to end of August 2016)

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1 JOB DESCRIPTION Job Title: Network and Engagement Manager (NHS Clinical Commissioners) (Fixed term contract to end of August 2016) Reports To: Location: Job type: Head of Policy and Delivery London (with some remote working and travel across England) Full time Date Prepared: June 2015 PURPOSE The post holder will be working as part of a busy team driving a number of NHSCC s vibrant member networks and NHSCC s engagement offer to Clinical Commissioning Groups (CCGs). They will be working alongside another Network Manager on the strategic development, engagement and delivery of these networks in line with NHSCC s business priorities, managing a wide range of existing and prospective partnerships and reporting on progress. Critical to this role will be direct contact and visibility with CCGs in order to recruit, market and promote NHSCC s networking offer amongst its membership. NATURE & SCOPE NHS Clinical Commissioners (NHSCC) NHSCC is the membership body for Clinical Commissioning Groups (CCGs). Launched June 2012, NHSCC was established to give clinical commissioners a strong, independent and collective voice. It has been set up through a partnership between three organisations: the NHS Alliance, National Association of Primary Care and the NHS Confederation. The role of NHSCC is to help CCGs secure the best possible healthcare and health outcomes for their communities and patients. NHSCC give CCGs a strong influencing voice from the frontline to the wider NHS, national bodies, government, parliament and the media ensuring that the views of

2 local CCG leaders are represented and heard at a national level. We are building new networks where CCGs can share their experience and expertise; and we provide information, support, tools and resources to help CCGs do their job better. NHSCC is member driven and committed to delivering programmes of work that are shaped and developed by members, and reflect their priorities and expertise. NHSCC is not an independent legal entity, so as a founding partner in the joint venture the NHS Confederation employs a number of the staff that work within the NHSCC team. The NHS Confederation is recruiting this post to work for NHSCC in this way. The role: On a day to day basis the post holder will drive and lead the work programmes of four of NHSCC s national member networks. Using a variety of skills to ensure the networks engage and communicate with their members and vice versa. NHSCC s networks are designed to practically support members in various professional and functional roles. Our six national networks are currently as follows: Finance Forum Lay members Network Ambulance Commissioners Network Core Cities CCG Network Mental Health Commissioners Network Nurses forum In addition to the above we have very recently taken on the management and hosting of a Chief Clinical Officers network for CCGs which was previously hosted by NHS England. More information on our networks is available here Each of our networks is tailored to the needs of its specific membership and are at different stages of design, development and recruitment. The post holder will be working alongside another network manager to have oversight of all of NHSCC s 6 (soon to be 7) networks and therefore setting out the broad aims and objectives that unite those networks as well as what makes them distinctive. The network manager(s) are therefore responsible for: Designing and implementing an overall network strategy for NHSCC s member network offer which is proactive and visible through NHSCC s communication channels - both online and offline. Developing and implementing a set of cross cutting outcomes/expectations from our networks. Engaging NHSCC members in the networks identifying strategies that work with existing communications channels and setting up processes to track engagement.

3 The design and programme delivery of the work programmes of the networks working with network chairs, steering groups and NHSCC team develop, deliver, report and evaluate work programmes to meet the needs of network members. Develop products or materials (or support members to develop them) in order to support the learning needs of the network members. Ensuring a consistent networking offer across the portfolio that supports members but also ensures feedback of their voice and key policy issues to the NHSCC policy function to support its work nationally. In addition to the above, the post holder will also be working on a specific project that has recently been awarded to NHSCC, which is to design, develop and implement some engagement and feedback processes for CCGs on agreed work programmes and priorities with NHS England. The post holder will work as part of a small and busy team mainly based at the NHS Confederation Office in central London. They will be expected to split their time between London and work remotely to attend member meetings across England. They will be supervised by NHSCC s Head of Policy and Delivery but will work closely with all members of the team and have delivery support at Officer level. The post holder will have day to day contact with NHSCC members i.e. the Chairs, Accountable Officers and other members of Clinical Commissioning Groups. They will also have contact with the offices of very senior stakeholders including politicians and Government Ministers, Senior Civil Servants, Royal Colleges and Societies and other national bodies. The post holder will not have any staff or budget management responsibilities, but will be processing procuring and contracting, and will put systems in place for ensuring that expenditure is in line with agreed budgetary limits.

4 STRUCTURE NHSCC TEAM Director Head of Policy and Delivery Head of Communications Membership and Networks officer Corporate Office and Business Develeopment Manager Network Manager (PT) Policy and Networks Officer Network and Engagement Manager (FT) Team Coordinator Team Administrator (shared post) ACCOUNTABILITIES Network management and engagement activity Lead the design and programme delivery of the work programmes of the networks working with network chairs, steering groups and NHSCC team develop, deliver, report and evaluate work programmes to meet the needs of network members. Develop and deliver products or materials (or support members to develop them) in order to support the learning needs of the network members. Develop relationships at a regional level with NHSCC network members and with other relevant NHS regional networks (e.g. SCNs / lay members / finance groups) Lead the development and implementation of NHSCC s new engagement and feedback processes for CCGs in relation to agreed work programmes with NHS England. Alongside the other network manager - lead the design and implementation of an overall network strategy for NHSCC s member network offer which is proactive and visible, through all of NHSCC s communication channels. Developing and implementing a set of cross cutting outcomes/expectations from our networks, which form clear benefits to our members

5 Ensuring a consistent networking offer across the portfolio that supports members but also ensures feedback of their voice and key policy issues to the NHSCC policy function to support its work nationally. Have regular contact with the communications function of NHSCC to identify and promote network opportunities to the wider membership. Represent NHSCC and its networks at external events and meetings, promoting network activity, products and keeping in touch with the work of key stakeholders Wider corporate working To ensure there is clear connection between our membership offer (and associated products/networks etc) and the core policy, public affairs and communications functions of NHSCC, in order to create a coherent and integrated membership service. Act as a channel for external bodies and organisations to communicate with NHSCC s networks/membership. Working closely with stakeholders throughout NHSCC in positioning and communicating the strategy and goals, as well as collaborating internally on network wide partnerships. Input into and write accurate reports to the NHSCC Board to update them on the progress of the networks and key outcomes. To use the CRM system to ensure that all leads are captured and followed up Other Any other duties as may be required in the delivery of NHSCC member services. KNOWLEDGE, SKILLS AND EXPERIENCE Essential Educated to undergraduate degree level or equivalent Prior knowledge or experience of the NHS working for or within it. Senior programme management experience with proven results. Excellent interpersonal skills and confidence when dealing with very senior individuals Experience of member engagement and communications and marketing of products and services Excellent organisational skills with a strong attention to detail Ability to influence and persuade key groups of stakeholders Experience of working under pressure and meeting multiple deadlines Flexible and able to reorganise and reprioritise work at short notice, using own judgement and initiative Excellent computer skills (including MS Word, Outlook, Excel and PowerPoint) Good interpersonal, networking and social skills

6 Excellent an proven communication skills, written and verbal Excellent face-to-face and telephone communicator (including web conferencing) Ability to represent NHSCC and network at events and to be an ambassador for NHSCC within the wider context of the sector Have an ability to research, analyse and summarise information and produce high-quality reports, and meeting papers with excellent attention to detail Have high-level problem solving and trouble-shooting skills Have the ability to work independently, and remotely Ability to prepare, manage and monitor budgets Desirable Experience of NHS Commissioning policy and/or previous experience of working with CCGs. Previous working relationships with national bodies i.e. NHS England Familiarity with social media (e.g. Facebook, Linked-in, Twitter, blogs etc.) Project management qualifications (proven use of tools)

7 Job Title: NHSCC Network and Engagement Manager PERSON SPECIFICATION ATTRIBUTES ESSENTIAL CRITERIA DESIRABLE CRITERIA DEMONSTRATED BY Experience Degree educated or equivalent. Experience of senior programme management and working with multiple projects. Experience of working in the NHS or for the NHS. Experience of leading the organisation of events/conferences/webinars/publications that support learning and networking amongst senior individuals. Experience of NHS Commissioning policy and/or previous experience of working with CCGs. Previous working relationships with national bodies i.e. NHS England Application, Interview or exercise Experience of membership engagement i.e. setting up engagement processes and engaging members in projects or programmes. Experience of stakeholder engagement, member communications or marketing. Experience of working in a busy team and managing competing demands. Experience of working alone, as well as part of a team.

8 Skills Excellent and proven communication skills, written and verbal Skills in member communications, engagement and/or marketing Proven project/programme management skills Able to use initiative, prioritise and work with minimum supervision. Flexible and able to respond to change Able to work under pressure and meet multiple deadlines at the same time Good interpersonal skills and experience of working with senior teams Other skills Experienced in managing complex partnership relationships to deliver products/outputs Flexible and able to reorganise and reprioritise work at short notice. Ability to prepare, manage and monitor budgets Excellent IT skills (particularly Outlook, Word, PowerPoint and Excel and Internet) Skilled networker able to seek connections and build relationships. Able to travel to meet members locally when required and as part of network events/activities. Reliable, hardworking and conscientious Strong team worker Willingness to be flexible and to contribute in a variety of practical, hands-on and creative ways to the success of a start-up initiative Able to work extended hours on occasions when required Project management qualifications or equivalent Familiarity with social media (e.g. Facebook, Linked-in, Twitter, blogs etc.) Application, Interview or exercise Interview