Leveraging Technology for State of the Art Training

Transcription

1 Leveraging Technology for State of the Art Training Ed Bart, Program Administrator Center for Urban Transportation Research University of South Florida August 11, 2011

2 TMAARC Started in 1990 FDOT program Transit training for state technicians Directed by Maintenance Consortium Host three Listservs Maintain statewide inventory

3 Recognized Goals Attract people to the industry Keep our incumbent technician s skills current Retain those technicians having a desire to rise into leadership positions

4 2010 APTA Preliminary Skill Development and Training Needs Report Requiring immediate attention Supervisory and leadership training due to the lack of these skill sets throughout all management and supervisory levels in the industry Worker retirements Technical certification

5 Jobs Outlook Table 1-National Source: Bureau of Labor Statistics, Employment Projections Program, Occupational Employment and Job Openings Data Employment Percent Change Job openings due to growth and replacement needs Most significant source of education and training * 263, , ,300 Postsecondary vocational award ** 763, , ,700 Postsecondary vocational award Table 2-Florida Source: Agency for Workforce Innovation, Labor Market Statistic Center, Employment Projections Employment Annual Percent Change Due To Growth Average Annual Openings Due To Separations Total * 9,837 10, ** 42,598 48, ,586 * Bus and Truck Mechanics and Diesel Engine Specialists ** Automotive Service Technicians and Mechanics

6 Technical Training Must align with the job requirements at worksites in order to be effective Post-Secondary Adult Vocational (PSAV) curriculum frameworks are aligned to the 16 recommended Career Clusters defined by the U.S. Department of Education Career clusters enable States to establish linkages among State educational agencies, businesses, and other stake holders

7 Technical Training The CTT-PSAV program is designed on this model and is now part of the Transportation, Distribution and Logistics Career Cluster for the State of Florida This method of instruction was chosen over others to allow the CTT-PSAV to incorporate instructional strategies and methods that improve students' personal qualities and higher-order thinking skills in addition to their technical expertise Curriculum frameworks are designed to prepare students for a successful transition from high school to post-secondary education, employment in a career area, or both

8 SCANS Competencies Secretary's Commission on Achieving Necessary Skills (SCANS) Competency strategies must include Identify and demonstrate work habits of successful employees Quality of work Work hours and schedule Actions, initiative, teamwork, dependability, and responsible decision making Self-control, responses to criticism, and relationships with customers and supervisors Time management, cost effectiveness Personal hygiene, health habits, and professional appearance Driving records, drug-free workplace, and industry policies

9 CTT-PSAV Program PARTNERSHIPS State Academia Business Transit Agencies Florida Department of Transportation Florida Department of Education University of South Florida Hillsborough Community College Florida Public Transportation Association National Institute for Automotive Service Excellence Cummins Pixelyard Pinellas Suncoast Transit Authority Volusia County Transit Eight other participating agencies

10 Technical Training

11 Technical Training Medium and Heavy Duty Truck and Bus Technician 1 (PSAV - T650100) (RTF, 398KB) Medium and Heavy Duty Truck and Bus Technician 2 (PSAV - T650200) (RTF, 432KB) Motorcycle Service Technology ( / I470616) (RTF, 484KB) Recreational Vehicle Service Technician (PSAV - I470698) (RTF, 304KB) School Bus Driver Training (PSAV - I490215) (RTF, 282KB) Solid Waste Collection Equipment Operator (PSAV - I490203) (RTF, 371KB) Transit Technician 1 ( / T660100) (RTF, 495KB) Transit Technician 2 ( / T660200) (RTF, 399KB) Transit Technician 3 ( / T660300) (RTF, 386KB)

12 Program Overview Certified Transit Technician Program Mix of classroom and hands-on training 15 courses/subject areas Technicians are community college students 33 college credit hours for technical training State and National certifications

13 Typical Course Classroom Usually 40 hours Pre and Post test 120 Hours On The Job OJT documentation form Task list ASE Scheduled twice annually Must pass to exit module

14 Technician/Student Transit Diesel Electrical and Diesel Engine Electronics Technician Course: DIM0821 Occupational Completion Point - Data Code - A- (120 Hours) COURSE SYLLABUS Winter 2011 Instructor: Todd R. Parsons LOCATION: Pinellas Suncoast Transit Authority (PSTA) 3201 Scherer Drive, St. Petersburg, FL PHONE: (727) ADDRESS: parsonst@cutr.usf.edu WEB PAGE: CLASS DATE: March 21, March 25, 2011 CLASS HOURS: 8:00 AM - 5:00 PM Monday through Friday Description: The purpose of this course is to develop the competencies essential to the public transit bus technology

15 Classroom Transit Equipment Preventive Maintenance DIM0810 Pre DIM0810 Post Mean Mean Median 60 Median 90 Mode 52 Mode 90 SD SD 5.61 Range 48 Range 20 Minimum 28 Minimum 78 Maximum 76 Maximum 98 Percent Knowledge Increase

16 Classroom Transit Basic Electrical DIM0811 Pre DIM0811 Post Mean Mean Median 60 Median 76 Mode 60 Mode 80 SD SD Range 48 Range 40 Minimum 40 Minimum 52 Maximum 88 Maximum 92 Percent Knowledge Increase

17 Classroom Transit Diesel Engine PM DIM0813 Pre DIM0813 Post Mean Mean 64 Median 60 Median 64 Mode 52 Mode 56 SD SD Range 48 Range 32 Minimum 32 Minimum 52 Maximum 80 Maximum 84 Percent Knowledge Increase

18 Classroom Transit Diesel Engine PM 1. A loud knocking sound that is half the engine speed might be created by: Camshaft Bent connecting rod Out-of-balance crankshaft Turbocharger

19 On The Job OJT Documentation Form Transit Technician 1 OCP B Agency W.O. Number Date Service Performed Actual Work Performed Module Task Time In Time Out Total Hours Basic Electrical Basic Electrical Basic Electrical Basic Electrical Basic Electrical

20 On The Job DIM0811 Transit Basic Electrical Task List Skill Level & Order of Learning Objectives Instruction Verify operator complaint, reproduce the condition (including 101 intermittent problems), and/ or road test vehicle; determine necessary action Check continuity in electrical/electronic circuits 101 using appropriate test equipment. Check applied voltages, circuit voltages, and voltage drops in 101 electrical/electronic circuits using a DVOM. Check current flow in electrical/electronic circuits and components 101 using and ammeter, DVOM or clamp-on ammeter Check resistance in electrical/electronic circuits and components using 101 an ohmmeter or DVOM

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22 ASE Testing Twice annually Program registers and pays Program provides study guides Re-test when necessary

23 Contagious Optimism Video DIM0810 Transit Equipment Preventive Maintenance (H8) General Shop Safety Forklift CPR/AED MSDS BBP FMVSS 121 Precision Instruments (micrometer) Hardware and Fasteners Methods that require students to identify, organize, and use resources appropriately

24 Building Circuits DIM0811 Transit Basic Electrical Systems (H6) General Shop Safety Atech Boxes Ohms Law Series, Parallel circuits Relays and Transistors Application of AC current Application of DC current Incorporate methods to improve students' personal qualities and higher-order thinking skills

25 Hands-on Tear Down DIM0812 Transit Wheelchair Lift/Ramp General Shop Safety Troubleshoot and repair, Disassemble and Reassemble Component identification and function LiftU LU5, LU6, LU11 Braun Millennium 2 Ricon S Series Kneeling faults and components Hydraulic, Electrical systems Workplace Communication Skills

26 Round Robin Video DIM0813 Diesel Engine Preventive Maintenance (H2) General Shop Safety Identify types of bearing, gaskets, seals and fasteners Demonstrate the ability to correctly collect an oil sample Oil analysis Preventive maintenance inspections IAW manufacture specification Cummins Insite, QSOL ULSD DPF VHOT Demonstrate the qualifications for employment

27 Guest Instructors DIM0814 Transit Steering and Suspension (H5) General Shop Safety Steering geometry Wheel Alignment (Hunter ) Identify and describe the effects of King Pin Inclination Angle (KPI) Scrub Radius Wheel track and thrust angle Toe, Camber, Caster Understand social, organizational, and technological systems

28 DIM0820 Transit Hydraulic Hands-on Troubleshooting General Shop Safety Hydraulic Safety Pascal s Law ISO 4406/200 Standards Cleanliness Code Explain the basic principles of hydraulics Explain the basic operating components of a hydraulic system Troubleshoot hydraulic circuits and components Troubleshoot Fan Drive Control Assembly (FDCA) Work with each other cooperatively and productively

29 Everyone Gets Involved DIM0821 Transit Diesel Electrical and Diesel Engine Electronics (H6) Analyze electrical circuits Ohms Law Explain the principles of diodes and rectifiers Explain voltage regulator Test and repair Starting Charging Ignition Identify, diagnose, remove and replace, electronic sensors Cummins Insite, QSOL

30 Mentor 3D Allows for pre and post classroom instruction Self paced distance learning Integrates training and testing Develops test taking strategies

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38 Challenges Force Innovation Extend the instructor s reach Monitor hands-on training Train areas that need more instructor time Some technicians/shops lack necessary equipment

39 Virtual Hands-On Training Allows for hands-on monitoring at a distance Ensures equipment availability Extends the instructor s reach Unlimited troubleshooting scenarios

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48 Program Evaluation Performance Measurement Assessment of what the program actually looked like during the first phase Summary of the development, purpose, and administration of the program during the first phase Selection of participants Official HCC admission dates Class schedule Efforts undertaken to achieve statutory compliance Coordination with program partners Implementation of program mandates Highlights that occurred during the year

49 Program Evaluation Recommended measures are outcome based Establishes best practices for the CTT-PSAV program Focus on efficiency and effectiveness in four primary areas The classroom/hands-on The curriculum The instructor On the job training An objective, i.e., a target for acceptable performance, identified for each measure of performance, is based on current program goals Recommended performance measures and management objectives are presented in Table 1

50 Classroom Table 1 Performance Measure Detail Objective Quality of learning Post test score versus pre test score Post exceeds Pre Level of learning Post test score >70% Quality of facilities/location Level of satisfaction 4.5 of 5.0 Actual Results Meets Objective X or Curriculum Quality of course materials Level of satisfaction 4.5 of 5.0 Course meets expectations Level of satisfaction 4.5 of 5.0 Instructor Training materials and handouts Level of satisfaction 4.5 of 5.0 Quality of presentations Level of satisfaction 4.5 of 5.0 Quality of repairs Number of repeats, comebacks, and failures <10% of Total Quality of PMIs Recalls within 5 days of PMI <10% of Total On-The-Job Quantity of OJT hours OJT hours performed versus required >90% Work habits Zero occurrences or disciplinary actions Zero Safety Zero accidents, injuries, or safety violations Zero Regulatory Zero CDL, drug, and alcohol violations Zero Technical ability ASE exam Pass rate >70%

51 Operating Indicators Program Evaluation Unlike performance measures, which are outcome based, operating indicators represent outputs Reflect trends and performance over time Outputs report accomplishments TMAARC tracks the number of repeats, comebacks, and failures The actual change in the number of repeats fails to measure performance Operating indicators do provide meaningful information about the program that supplements performance measures in evaluating and monitoring performance Recommended operating indicators are presented in Table 2

52 Table 2 CTT Program Operating Indicators Official Reporting Period: September 2011 through August 2012 Reportable Indicators Objective 2012 Beginning enrollment Number of students enrolled in the CTT Program on September 1, Ending enrollment Number of students enrolled in the CTT Program on August 31, Attrition Number of students who left the program during the year 0 Regional significance Number of agencies with participants in the program 0 Quantity of work repairs Number of repairs scheduled 0 Number of work orders rejected for being less than acceptable 0 Technical ability Number of Virtual Hands on Training (VHOT) tests completed 0 Contribution to team Number of presentations to share knowledge and lessons learned provided by participants at home agencies 0

53 Program Evaluation Detailed review of operating indicators Comparison of post participant survey results with the pre participant survey results in relationship to the actual performance of the participants to identify required program enhancements Discussion of planned improvements moving forward General overview of the program presented as a summary of findings Sample survey questions are presented in Table 3

54 Table 3

55 National Recognition U.S. Transportation Secretary LaHood Announces Funding for Creating New Jobs and Training the Next Generation of Transit Workforce. Twelve programs from across the nation successfully competed for the "Innovative Workforce Development" dollars. FTA received 35 applications requesting a total of $7.3 million in requests for the $3 million available. A complete list of successful proposals can be found here. Funds will expand the Certified Transit Technician Program previously developed by the Center for Urban Transportation Research (CUTR) at the University of South Florida. The program's curriculum is comprised of classroom, hands-on, and on-the job training. Students will earn a Post Secondary Adult Vocational Certification (PSAV) and an Automotive Service Excellence (ASE) Master Certification in transit vehicle maintenance, as well as receiving college credit towards an associate's degree. Students are sent by various transit agencies in the Florida Transit Maintenance Consortium.

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