Realising Corporate Goals with Pragmatic Change Management

Transcription

1 Realising Corporate Goals with Pragmatic Change Management Achieving Organisational Goals Management of Change By Programmes & Projects "Survival of a species is determined by their ability to adapt to a changing environment Charles Darwin High Quality Training Courses presented by Internationally Recognised Expert Speakers The Four Seasons Suite is Managed & Organised by Managing Programmes Strategic Project Management All Courses are aligned to the Body of Knowledge and are Credited with PDU s 1

2 All Courses are presented by International Expert Speakers Key Reasons for attending the Four Seasons Suite programme of Management of Change By Programmes & Projects FOUR Effective and High Quality Training Courses Dear Delegate, The Four Seasons Suite programme is invaluable to all Executives from CEO to Business Managers and Decision Makers who seek a pragmatic understanding of the key issues and opportunities of Management of Change by Projects. The programme of four intensive and interactive courses focuses on how to address the challenges that Business Organisations face: constant Social, Political, Economic, Technological and Competitive Changes. You will explore and acquire key techniques & approaches to Manage Change By Projects. You will learn how to develop the Corporation's Organisation, Social & Cultural approach, Skills & Competencies, Processes and Methodologies, Partnership and Relationship Management. Most of all, you will discover how to apply effective Management By Projects and incite a change of culture/mind-set that embraces Projects as Change Agents. The Four Seasons Suite programme will allow you to: Recognise that Management By Projects is a principal Strategy and Process to deal with the inevitable Change facing organisations Maximise your investment and realise your business goals Explore important methodologies and concepts for defining, gaining support for and implementing appropriate change and improvement within your organisation Gain Corporate and Stake-holder Commitments, establish clearly defined Business Needs, Crossorganisational Co-ordination and fluid internal and external Communications Earn Professional Development Units (PDUs) to maintain your PMP Certification Your project director Claude Maley, our expert speakers and I look forward to seeing you at these exciting learning experiences. Best regards, Irina Shitko Sales & Marketing Manager Course Director and Lead Speaker Claude H. Maley Managing Director of Mit Consultants, a consultancy and education practice servicing international clients in Change Management. Claude started his career as a Systems Engineer with IBM, after reading estate management and building construction at the London School of Building, and has held various management positions for international organisations and companies. Claude has functional management and consulting experience with major corporations such as Alcatel, BP, Cadbury- Schweppes, Cartier, Caterpillar, Cisco, Ericsson, GE, Hewlett- Packard, IMS International, Motorola, Organon, Overseas Containers Limited, Pechiney, Renault Automobile, Siemens to name but a few. Holding senior positions in the engineering, production and manufacturing, distribution, transportation and marketing services sectors, has exposed Claude to a variety of responsibilities and situations, which have all forged a deep understanding of the issues governing the Management of Change by Projects. In a professional career spanning over 40 years, Claude has held responsibility for a significant number of organisational and commercial projects, ranging in duration from one month to five years, and in budget from $ 50k to $ 500m. Claude has also participated in many projects as team leader of subsystems and on numerous occasions as an external advisor to the lead project manager. In the practice of his consulting and education profession Claude has worked with more than 80 different nationalities in more than 60 nations in all continents. Claude is fluent in English, French, Spanish and Italian. Claude is the author of the book Management of Projects Concepts, Methods & Techniques, and has developed educational courses and papers on business solutions, organisational management and leadership. Claude is a professional speaker, instructor and lecturer in topics ranging from general organisational, programme and project management to sales and marketing, leadership and motivation. A certified PMP and Member of the Project Management Institute and the International Project Management Association. 2 Your Expert Speakers speak a choice of English, French, German, Spanish, Italian & Russian

3 Achieving Organisational Goals The ability to Achieve Organisational Goals and to Effectively Manage Strategic and Operational Change is one of the most important Competencies that Organisations expect from their Executives, Managers and Employees This interactive course positions Change in the Business context and examines the Key Components needed to Achieve an Organisational Strategic and Operational Goals The workshop format of the course will provide delegates with the Knowledge, Techniques and Tools to effectively implement Change in their Organisations Delegates attending this course will: Increase their Comprehension of how best to Achieve Organisational Goals Enhance their Understanding of how to Lead and Manage Change, from Continual Improvement to Phased Change Acquire Techniques and Tools for Planning and Implementing Change Solutions Gain Approaches for handling Resistance Explore People Management issues for Effective & Successful Change Position Management of Projects in the Corporation's Strategic and Operational Change Management This course is designed to meet the needs of those who wish to increase their skills in Managing Change, and is invaluable to all Executives from CEO to Business/Functional Managers and Decision Makers who seek a pragmatic Understanding and Application on how to address the Key Issues and Opportunities for Effective Management of Change This course is part of the Four Seasons Suite and is Managed & Organised by A Registered Education Provider for the MC005-1

4 Achieving Organisational Goals Contents & Timeline SESSION 1 The Changing Face of Business The Reality of Business Change Organisation's ability to meet Market Requirements "Are we Doing it Right?" Change as an Opportunity Strategy as a Method for leveraging Change Transformational Strategies Sustaining Operations Programmes & Projects as instruments of Organisational Change Strategic Approaches Strategy as a Key to Organisational Success The Structural Forces Structuring a Business Strategy High-Level "As-Is" and "To-Be" Analysis The Core Approaches: Balanced Scored Card Strengths, Weaknesses, Opportunities, & Threats Balancing CAPEX and OPEX Competence-based Strategy Capability-based Strategy Resource-based Strategy Planning Business and Organisational Change: Process Improvement Redesign Re-Engineering Transformational/Strategic Objectives and Goal Setting Describe the Change Management Strategy Difference Between Strategic & Operational Objectives Establish/Review Organisational Goals Corporate Vision Organisation's Mission Statement. Long-term Goals Operational & Departmental Goals Prepare the Change Management Team Develop the Sponsorship Model Determine Organisational Change Competency Assess Organisational Impacts Connect Change Management to Business Projects Build the Change Communication Plan SESSION 2 Planning for Transformational/Strategic Change Relationship Between Strategy and Operations Business and Organisational Orientation: Strategic Goals Transformational/Strategic Objectives Action Plans Company-Wide Communication Plans Performance Measures Completing "As-Is" and "To-Be" Analysis CAPEX Budgeting Transformational/Strategic Action Plan Checklist Planning for Changes in Operations Planning Operational Objectives Effectively Completing "As-Is" and "To-Be" Analysis Developing Operational Action Plans Departmental and Cross-Functional Challenges Process Reviews Competences/Skills Reviews Establishing Appropriate Measurement Systems Operations Action Plan Checklist Implementation of Change Deploying Strategic and Transformational Plans Executing Operational Change Plans Performing "As-Is" to "To-Be" Changes Implementation of Skills Development Process Realisation of Process Re-Alignments "Roll-Out" to Operations Application of Performance Management Systems Diagnosing Gaps and Managing Resistance Implementing Corrective Action and Celebrating Successes SESSION 3 Resistance to Change Development of a Change Resistance Plan Deploying the Change Communication Plan Establishing Common Values and Beliefs across the Organisation Encouraging and Engaging People to think Creatively in Developing Solutions Understanding the Change Resistance Model Providing a Methodology for Conflict Resolution Implementation of Change through Programmes & Projects Strategies and Programmes/Projects Alignment with the Organisational Strategy Transformational and Operational Project Selection Geographically dispersed Projects Complex Team Structures Sponsor & Stakeholder Management The Project Stakeholder Management Process Stakeholder Identification Aligning Stakeholder Expectations Retrospective Managing Organisations by Projects The Five-Step Process to Introduce and Realise the Management of Change by Projects How to Proceed from here? Delegates will receive a Comprehensive Binder and a Certificate of Training The Course is aligned to the Body of Knowledge Course MC005 credited with 18 PDUs (Professional Development Units) from the MC005-2

5 Management of Change By Programmes & Projects Change Management and Project Management combined increase the likelihood that Organisational Initiatives and Projects Deliver the envisioned Results and Business Benefits This interactive course emphasises Management By Projects as a principal Strategy and Process to deal with the Change facing Organisations Key Methodologies and Concepts and supporting People through Change are underscored for Implementing Appropriate Change and Improvement within the Organisation, The workshop format of the course provides the Techniques and Tools on HOW Management By Programmes/Projects are key to achieve the company's strategic and operational goals Delegates attending this course will: Position Change in the Business context and HOW Management By Programmes/Projects are key to achieve the Organisation's Strategic and Operational Goals Understand the nature of Change, from Continual Improvement to Phased Change Position Management by Projects in the Corporation's Strategic and Operational Change Management Orchestrate the number of cross-functional relations that must be co-ordinated, understood and managed Explore and address People Management issues for Effective & Successful Change This course is designed to meet the needs of all Executives from CEO to Business/Functional Managers, Programme & Project Managers and Decision Makers who wish to embrace an Understanding and Application on how to Successfully Management Change by Programmes & Projects This course is part of the Four Seasons Suite and is Managed & Organised by A Registered Education Provider for the MC010-1

6 Management of Change By Programmes & Projects Contents & Timeline SESSION 1 The Changing Face of Business Change is the only constant Global competition & technology changes Leadership of change Impact on business strategy Strategic Approaches Strategy as a key to Organisational Success Diagnosing strategic business change Change as an opportunity, not a problem Change Drivers - Compelling Reasons Leadership and Support for Change Strategy as a method for leveraging change Setting vision and strategy McKinsey 7 S s framework Planning for Change Paradigm shifts and their impact Business & Organisational Programmes & Projects as instruments of Organisational Change The classic approach: Strengths, Weaknesses, Opportunities and Threats The five structural forces Competence-based strategy Capability-based strategy Resource-based strategy Developing a business strategy Differences between Improvement, Redesign & Re-Engineering SESSION 2 Implementation of Strategy through Programmes & Projects Differences between Improvement, Redesign & Re-Engineering A hierarchical view of strategies and programmes/projects Project selection a taxonomy of project types Alignment with the Organisational Strategy Selection of the right strategy Projects as Agents of Change Converting Strategies & Tactics Project Filtering/Pipeline Process From Strategic Vision to Projects Strategic Alignments of Projects Impacts to the Organisation Impacts to the Organisation SESSION 3 People Responses to Transition Resistance Key Approaches & Strategy Stages of Adjusting to Change Fundamental Principles The FOUR Stages The Concept of Adaptability Communicating about Change Communication Foundation for Change Planning/Monitoring Workshop Communicating the Commitment Strategy Role of Project Management during Change Meeting the Corporation's Concerns Role of the Project Manager - Actions Identifying Sponsors & Stakeholders Engaging Organisational Commitment Delegates will receive a Comprehensive Binder and a Certificate of Training The Course is aligned to the Body of Knowledge Course MC010 credited with 18 PDUs (Professional Development Units) from the MC010-2

7 Managing Programmes Organisations seeking to accomplish their Strategic Goals can best achieve their Objectives by placing a strong focus on the Management of Programmes. This interactive course will impart and explain how to position Programme Management in the Corporate Strategy and how to ensure the fulfilment of Business Benefits Key focus to underpin the Techniques and Tools necessary to achieve the Organisation's Strategic Intents The workshop format of the course provides the Techniques and Tools to internalise a solid understanding of managing multiple projects and work teams required to address the Complexity of Programme Management Delegates attending this course will: Comprehend the Organisation's Strategic Intents Analyse multiple Project situations Assess and Manage Stakeholders Create Master Schedules Prioritise & Manage Resources across Projects Prevent adverse effects between the projects Produce the Organisation's Business Benefits This course is fundamental to Project managers seeking additional techniques to manage multiple projects; New and functional managers; Senior executives with business planning responsibilities; Systems, manufacturing and operations personnel; Engineering professionals; Technology and research managers This course is part of the Four Seasons Suite and is Managed & Organised by A Registered Education Provider for the PG010-1

8 SESSION 1 Strategic Intents & Business Benefits How Organisations formulate Strategic Intents Development of Business Cases & Business Benefits Transcribing Strategies into Programmes Understanding the themes of Programme Management Understanding the themes of Programme Management Benefits Management Programme Governance Stakeholder Management Linking Programmes To Strategic Goals Strategic Intent Business case & Benefits Program charter Understanding the Multiple Project Environment Programme Management Life Cycle Stages & Phases Pre-programme set-up Programme set-up Establishing Programme Management infrastructure Delivering the benefits Programme Close-out Programme Planning Foundational considerations Programme Management plan Stakeholder Management Programme architecture and Benefits map Managing Programmes Contents & Timeline SESSION 2 Programme Merging of Projects Categorizing projects by size and type Establishing Programme overarching Plan Using tools and templates to manage multiple project ripples: Master and subproject structures Consolidating Project Plans & Schedules Creating cross-project links Between tasks across projects Between project tasks and tasks within the master programme Consolidating Critical paths Aggregating Resource Requirements Levelling Resources Consolidation & Resolution of: Stakeholder Maps Scope contents Risk Plans Communication plans Reviewing Deliverables & Business Benefits Delivering Business Benefits & Project deliverables Understanding the implications of different milestones & deadlines Prioritising projects/tasks in line with Deliverables & Benefits Effective Resource Assignments & task performance Progress Tracking & Evaluation Managing Risks at Programme & Project Levels Managing Change Requests at Programme & Project Levels Reviewing and Redefining Programme and Project Plans & Schedules Seeking "Quick-Wins" Ensuring Organisational readiness SESSION 3 Close-out of Individual Projects & Programme Ensure Project hand-over fulfils Project's current Scope Confirm completion of Deliverables Review status of remaining Projects in the Programme Demobilise or re-assign Project team Evaluate team members' performance & reward Review and Re-align Programme & Benefits Map Communicate to Key Stakeholders Programme Close-Out: Production of last Deliverables Measurement of Business Benefits Realisation Assessment & Review of Programme with Upper Management Demobilise Challenges in Managing Multiple Projects Understanding Strategic Intents & Business Goals Aligning Stakeholders Programme Scope Management Leadership & Team Dynamics with Project Managers Resource Management across Projects Negotiating Techniques with Key Resource Providers Consolidated Risk Management Consolidated Programme Reporting Establishing a Dynamic Business Benefits Map Measuring Business Benefits Realisation Delegates will receive a Comprehensive Binder and a Certificate of Training The Course is aligned to the Body of Knowledge Course PG010 credited with 18 PDUs (Professional Development Units) from the PG010-2

9 Strategic Project Management Increasing market expectations demand that organisations solve business problems and improve current processes and increase efficiency. Those organisations that can raise their profile to benefit from strategic project management will gain competitive advantage. This interactive course will deliver a solid Understanding of the Management of Change by Programmes Delegates will Examine and Learn how to steer the evolution of the Organisation to focus on the effective Management of Programmes & Projects and influence a change of culture/mind-set that embraces Strategic Project Management as Change Agents The workshop format of the course provides the Techniques and Tools to effectively manage projects that are aligned to the Organisation's Business Benefits Delegates attending this course will: Identify the key approaches and tools required to develop a management of projects strategy to achieve corporate business goals Gain knowledge of strategic project management for use in your strategic and business related positions Discover practical techniques to support successful strategic project management Understand the key areas and gain knowledge of strategic project management issues This course is invaluable to Senior Managers, Executives, Line Managers, Programme & Project Managers, Project Office staff and Consultants who seek to Apply Solid Industryrecognised Techniques for the Successful Management of Strategic Change by Programmes and the Realisation of Business Value This course is part of the Four Seasons Suite and is Managed & Organised by A Registered Education Provider for the SPM10-1

10 Strategic Project Management Contents & Timeline SESSION 1 Management of Change Business Drivers of Change The Dynamic Business Environment Value Creation Business Framework & Strategies for Change McKinsey's 7 S's Framework Impacts to the Organisation, Infrastructure, Processes and Systems Strategic Organisational Success Review of Organisational Impacts Preparing for Organisational Change Raising Organisational Comfort Levels Responses to Change Transition Resistance Key Approaches & Strategy Stages of Adjusting to Change Fundamental Principles The FOUR Stages The Concept of Adaptability Communication about Change Foundation for Change Planning/Monitoring Workshop Communicating the Commitment Strategy Active Listening Project Communications Programmes & Projects as Agents of Change From Strategic Vision to Projects Converting Strategies & Tactics From Improvement to Re-Engineering Projects and Change Spectrum Project Filtering/Pipeline Process Strategic Alignments of Projects Role of the Programme/Project Manager during Change Meeting the Corporation's Concerns The Project Manager as a LEADER Role of the Project Manager - Actions Scoping Organisational Impacts Identifying Sponsors & Stakeholders Engaging Organisational Commitment Strategic Planning & Expectation Management Strategy Overview Strategic Planning Approach Business Drivers Formulation of Business Cases Determining Financial Justifications Strategic Direction Converting Strategy into Projects Comprehension of Strategic Intent Effective Strategic Direction & Content Decision Analysis Project Strategy & Portfolio Management SESSION 2 Project Portfolio Management Project Portfolio Management Overview Project Portfolio Management Concept Strategies and Links to Projects Corporate Strategy and Corporate Governance Portfolio Management and Operations Portfolio Management and Programme/Project Management Project Portfolio Implementation - Critical Success Factors The Project Portfolio Management FRAMEWORK Strategic Alignment, Selection and Ranking to Project Portfolio Project Portfolio Optimisation, Capacity & Schedule planning Project Portfolio selection Project Portfolio approval Stage gating and Project life cycles Project launches Project Portfolio maintenance Project Portfolio Reporting Reporting Framework Progress Tracking Project Portfolio reporting Progress & assessment Reports Capacity and resource utilisation Reports Management reporting Operations & Benefits fulfilment "Ad-hoc" reporting Management & Organisational communication Portfolio Manager Roles & Responsibilities Scope and Range of Roles and responsibilities Corporate Communication Framework Project Portfolio assessment and analysis Capacity Planning and management Handling Unplanned projects SESSION 3 Stakeholder Management The Role of Stakeholders in the Success of Projects Business Drivers and Expectations Strategic and Tactical Motivations Internal and External Stakeholders Stakeholders and the Product Life Cycle Stakeholder Management Establishing & Managing Stakeholder Expectations Identifying Stakeholders the PESTLE Model Conducting a stakeholder analysis Determining interests and importance Stakeholder expectations Prioritising Stakeholders Establishing strategies for involvement Dealing with conflicting scenarios Stakeholder Communications The Stakeholder communication plan The Project Manager's Communication Dealing with objections Stakeholders & Scope Change Management The Change Management Process Managing & Maintaining Alignment Communicating Changes & Impacts Key Resource for Success The Project Manager Project Management Organisational Challenges Managing in a Multi-Project Environment Alignment to the Portfolio management Programmes & Project Interrelationship Managing Project Managers Challenges of managing project managers Management styles Performance Evaluation & Reward Systems Leadership Skills Supporting Project Managers Delegates will receive a Comprehensive Binder and a Certificate of Training The Course is aligned to the Body of Knowledge Course SPM10 credited with 18 PDUs (Professional Development Units) from the SPM10-2