Position Description Graduate Consultant Employment & Industrial Relations

Transcription

1 Position Description Graduate Consultant Employment & Industrial Relations Livingstones 04/08/2015 Position Description Graduate Graduate Consultant - Prepared by Livingstones 1

2 Position purpose Key responsibilities The Graduate Consultant is the entry level for a consulting career, with considerable emphasis on personal and professional development. Graduate Consultants are required to develop a range of skills to operate effectively. The position is responsible for providing a variety of professional services and Graduate support in the delivery of Industrial Relations services to clients. Technical Support Provide effective Graduate-level support in employee relations matters. Understand and interpret State and Federal legislation, Awards and other complex legal documents. Provide useful advice to clients under supervision. Prepare and draft written advice Draft correspondence Analysis of workplace employee relations issues Undertake: o Modern Award enquiries o Consent and non-contentious advocacy o Draft Enterprise Bargaining Agreements, Contracts, Policies and Procedures under supervision. Client Management Provide good customer service Provide support to other professional staff in the delivery of Industrial Relations services Principal contact for Modern Award clients Respond to client queries in a timely and effective manner Work as an effective team member on projects Responsible for elements of file under supervision Achieve budget and KPI s Business Administration Follow the Quality Manual and provide suggestions for improvement Follow and contribute to Knowledge Management procedures Contribute to product development and maintenance under supervision, eg: o Website development and maintenance o Modern Award Wage sheet maintenance o Precedent development and maintenance o Preparing presentations and training programs under supervision o Development and presentation of training material Position Description Graduate Graduate Consultant - Prepared by Livingstones 2

3 Business Development Develop client base Identify opportunities for new business from existing clients Develop network of contacts o Prepare and deliver presentations for clients and prospective clients under supervision o Build relationships with existing clients, eg: o Prepare newsletter articles o Accompany Consultants to new business meetings o Cross sell IR/HR/OD o Convert IRS clients to consultancy clients Reporting relationships Professional Development Implement agreed professional development plan Undertake significant on the job training Attend internal training sessions Undertake continuing professional development, eg: o Undertake Livingstones training courses o Complete Livingstones Graduate Training Program o Accompany Consultants to client meetings Skills and abilities A Graduate Consultant will report to their Team Leader/s and work in a collegial relationship within their team. Able to analyse complex issues High level communication (written, oral) skills Presentation skills Excellent time management, budgeting and problem solving skills Ability to work effectively as an individual and in a team Negotiation skills High level computer skills Good interpersonal skills Position Description Graduate Graduate Consultant - Prepared by Livingstones 3

4 Technical ability/knowledge Extensive knowledge of relevant Legislation Comprehensive knowledge of IRS inquiry processes, consent and non-contentious Advocacy Extensive knowledge of Industrial Law Qualifications Within this broad skill area, more experienced Consultants will begin to specialize. Experience Degree or near Degree or relevant experience. Other attributes Previous professional experience not required Working in a commercial environment would be an advantage Customer service experience Additional requirements Team Player Works independently Operates in a professional manner Acts honestly and ethically Promotes a positive workplace culture Demonstrates loyalty and commitment to the Company Out of hours work May be required to travel May be required to drive Position Description Graduate Graduate Consultant - Prepared by Livingstones 4

5 Selection criteria Essential Extensive knowledge of, and/or the ability to rapidly gain knowledge of industrial relations/employee relations legislation, policies, practices, issues application in both the Queensland and Federal jurisdictions Demonstrated ability to provide services to a diverse customer focused environment, and to deal with an extensive range of industries Demonstrated capacity to participate as an active team member Highly developed analytical, conceptual, interpersonal and communication skills, both oral and written skills Demonstrated capacity for self management, participative decision making, operate in an ethical framework and display the ability to be flexible and accept change. Note: It should be noted that the criteria are listed in general order of priority only. The selection committee may choose to weight the relative importance of each criteria at their discretion Position Description Graduate Graduate Consultant - Prepared by Livingstones 5

6 Position Description Graduate Graduate Consultant - Prepared by Livingstones 6