Effective Communication Skills

Transcription

1 Effective Communication Skills Dates: 30 th & 31 st July 2015 MANAGEMENT DEVELOPMENT PROGRAM Conducted by Centre for Executive Education, Alliance School of Business, Alliance University Program Venue: Alliance University Central Campus: Chikkahagade Cross, Chandapura - Anekal Main Road, Anekal, Bangalore India Page 1 7

2 Alliance University is a private University established in Karnataka State by Act No. 34 of year 2010 and is recognized by the University Grants Commission (UGC), New Delhi. Alliance School of Business has carved a niche for itself among the best B-schools in the country, having been ranked consistently among the top B-schools. It has an excellent array of international collaborative arrangements with reputed universities and business schools that enable student and faculty exchanges, paving the way for a unique multi-cultural and eclectic experience. Centre for Executive Education (CEE) is the corporate arm of Alliance School of Business and is committed to accouter the world's next generation managers with multi-disciplinary management and leadership skills. Our accredited business programs are specially tailored to meet the needs of working professionals. This wing pools in faculty who are accomplished educators, researchers and consultants to deliver specialized courses in the areas of Finance, Operations, Strategy, Marketing and Leadership. Through Executive Education, we address the training needs of practicing managers from Middle to Senior and Top level management. CEE is glad to present the Management Development Program on Effective Communication Skills. The following program outline gives a brief description of the three day program followed by facilitator profiles. For further details on MDP kindly visit: Page 2 7

3 Effective Communication Skills PROGRAM STRUCTURE FOR DAY ONE: July 30, 2015 Time Session # Description Resource 7:15 AM to Report at BTM Layout office, Registration All participants 8:30 AM and Travel to central campus 8.30 AM to 9.00 AM Breakfast at Central campus 9:00 AM to Inauguration Ceremony 9:30 AM 9:30 AM to Objective of the program and Participants 1 10:00 AM expectations Business Communication in Transition - 10:00 AM to 1 Definition, Elements,Principles Levels, 11:30 AM etc 11:30 AM to 11:45 AM 11:45 AM to 1:15 PM 1:15 PM to 2:00 PM 2:00 PM to 3:30 PM 3:30 PM to 3:45 PM 3:45 PM to 4:45 PM Strategic Communication Barriers, Crisis Communication etc., Case studies Break for Lunch Communication Ethics Personality, Attitude, Ethical Conduct, Applying Ethical standards Art of Effective speaking, writing, negotiating etc.. Program Director, Faculty and Participants 5:00 PM Board the bus to BTM Layout All participants Program Outline: The first day of the Workshop focuses on a comprehensive understanding of what Effective Communication is all about. Today in a Globalized environment when Business is becoming more complex the need for effective communication hardly needs any emphasis. The key takeaway would be through graduated conceptual understanding of Effective Communication and the key role it plays in Individual and Organizations growth and success. Page 3 7

4 PROGRAM STRUCTURE FOR DAY TWO: July 31st, 2015 Time Session # Description Resource 7:15 AM to Report at BTM Layout office and Travel All participants 8:30 AM to central campus 8.30 AM to Breakfast at Central campus 9.00 AM 9:00 AM to 10:30 AM 1 Communication Techniques - Assertiveness, Emotions, Persuasion and role of Tech in Communication 10:30 AM to 10:45 AM 10:45 AM to Non Verbal and Good Listening :00 PM Experiential and Situational analysis 12:00 PM to Cross Cultural Communication. Prof. Capt. Nagaraj 3 01:15 PM Are Indian s good communicators? Subbarao 1:15 PM to 2:00 PM Break for Lunch 2:00 PM to 3:00 PM 4 Report writing and Language skills 3:00 PM to 3:15 PM 3:15 PM to Presentations by participants Oral and 5 4:15 PM written Prof.R. Suresh 4:15 PM to Summing up and Take away, Certificate 6 4:45 PM Distribution Prof.R. Suresh 5:00 PM Board the bus to BTM Layout All participants Program Outline: The second day of the workshop will start with case studies drawn from Corporates with a view to gain a deeper appreciation and understanding of this evergreen and lively topic. The focus will be more on practical issues and solutions and towards integrating and harmonizing live communication Practical exercises thru Videos and games for Overall Effectiveness. Page 4 7

5 Raghavendra Professor Area of Organization Leadership, Strategy and Communication Prof. Suresh is well rounded HR professional with 25 strong and vibrant years of rich experience and proven track record in Human Resources Management Function in different corporate sectors (Manufacturing, and IT). He holds a BA, LL.B, an MBA, PG Diploma in Training and Development, PG Diploma in IR and Personnel Management and a PG Diploma in Labour Laws and is described for his effective translation and alignment of Corporate Business Strategy to HR strategy. He is an effective Recruiter, Trainer, Coach and Mentor with strong Employee Engagement and Industrial Relations experience handling employee grievances, wage settlements, collective bargaining and dealing with unions effectively. He has also handled successfully, many corporate Acquisitions and Mergers. A note on his Training engagements: Prof. Suresh is well known for his trainings in the area of Soft Skills for executives across all business levels and is renowned for institutionalizing the entrepreneurial culture and high performance culture. He is renowned for his sessions as a dedicated corporate trainer for companies like Huawei Technologies, Tarang Software, ITC, Maintec, Sanovi Technologies, and Trident Hundai etc. where he concentrated on developing talent through managerial effectiveness, personal effectiveness, developing leadership skills which concentrated on personal and professional etiquettes and communication to a great extent. Prof. Suresh has also conducted Developmental Trainings at CRMIT Solutions on Leadership & Communication, at Sansera Engineering for supervisors, middle level managers and new leaders on Managerial Effectiveness and Effective International Business Communication. He has also conducted sessions on Effective Supervisory skills at Canara Bank, and on Communication (Oral and Written) and on Proposal Writing at Blue Ocean Technologies. As the HR manager and leader at various companies, Prof. Suresh has been keenly involved in Employee development especially in areas of communication and personal and professional conduct. His areas of expertise lie in Talent Management, Learning and Development, Culture Building and Alignment, Performance Management, Attrition Management, Bringing out Innovative policies & Implementation, and Competency Building etc. On the academic front, Prof. Suresh has conducted guest lectures at prestigious institutions such as IIM Kolkata, IIM Lucknow, IIM Bangalore and XLRI, Jamshedpur. He conducts sessions on HRM, Industrial Relations, Organizational Behavior, Leadership, and Entrepreneurship for the MBA students, the executive students and the corporate programs at Alliance University. His professional career: Prof. Suresh started his professional career with EID Parry (I) Ltd. and has had successful stints with companies like Hindustan Photo Films Ltd, Hindustan Lever: Ponds (I) Ltd, BPL: Telecom and Software Division, Mphasis -BFL Ltd, Tarang Software Technologies where he served as GM- People Development and Sanovi Technologies where he served as the Director Human Resources. Page 5 7

6 Prof. Capt. A. Nagaraj Subbarao Director Human Resources at Alliance University and Professor at Alliance Business School Introduction: Prof. A. Nagaraj Subbarao is a passionate teacher and you would find him in class talking and debating the concepts of Human Resource Management, Organization Behaviour and International Business. He writes on whatever catches his fancy and blogs at capnagaraj.blogspot.com as well as on LinkedIn. Experience: Prof. A. Nagaraj Subbarao is a Master Mariner, with a specialization in Dredging Technology. He has commanded state of the art ships and began his career with the Merchant Navy., before turning to academics. He has worked on world renowned marine engineering projects all over the world, capping his sea career with Palm Islands and The World. He has wide international experience in the areas of Human Resource Management, Ship repairs and Training. He has been a professor over the last seven years and has published and presented several papers. He is also trained successfully at various industries and his Management Development Programs on Leadership and Decision Making have been well received by executives from across industry. As a Sr. Program Director at Alliance University, School of Business he has an interesting, multifaceted job that ranges from Business Development to Operations Management, Audit Surveys and maintaining a P&L account from a SBU. Education: Master Mariner MBA & M.Phil. (HR) ISO 9001 Certified Lead Auditor Globally Certified Psychometric Test Professional Internal Auditor Ship Safety and Security Outstanding Achievements: Submitted a report to the GOI (Ministry of Shipping) on Manpower Planning in the Dredging Industry in India, on invitation. Submitted reports on Heritage Site preservation & Zoning Laws to the BBMP, Govt. of Karnataka, on invitation. Was the keynote speaker at the BBMP & Citizens Forum (Janaagraha) meet, Bangalore, 2005, on invitation. Contact Information: nagaraj.sr@alliance.edu.in ; Telephone: Page 6 7

7 For further details, please contact: Centre for Executive Education Alliance School of Business, Alliance University City Campus, No. 2 & 3, 2 nd Cross, 36th Main, Dollar Scheme, BTM 1 st Stage, Bangalore India Tel: / Ext: 168/145 Fax: Page 7 7