Fundraising Database Administrator. Fundraising Manager

Transcription

1 Job Title: Reporting to: Department: Hours of work: Fundraising Database Administrator Fundraising Manager Fundraising Your hours of work will be as per your contract of employment. A full time role equates to 37.5 number of hours per week not including breaks Flexibility is required to meet the needs of our business Salary: 24,000 26,000 salary per annum (pending experience) Your mission: To be responsible for the daily admin of donations and donors, through the charity s database namely Raiser s Edge To work with the fundraising team to develop fundraising events To be first point of contact for donation and database queries Should you choose to accept it: I have read and understood my responsibilities as outlined in the job description. I agree to perform to the best of my ability at all times during my employment with the Royal Free Charity. I also confirm that I am qualified as per the We can t live without list in this job description. Name of employee: Signature of employee: Date:

2 Being a Royal Free staff member means we enrich People s lives through little touches and big differences Be the finest ambassador of the Royal Free Charity at all times personally demonstrate Royal Free abilities in line with the standards set out in The Guide and consistently role-model the highest standards of behaviour to other employees Brilliant Basics: Safety To ensure safety is your highest priority Ensure that you remain aware of the importance of safety at all times Ensure that you complete our and the Royal Free Hospital safety training and induction Ensure that you report any issues / concerns immediately Services Acknowledge staff, volunteers and visitors at every opportunity Take ownership for staff, volunteer and visitor questions / concerns and ensure you follow up with responses Try to exceed staff, volunteer and visitors expectations at every opportunity Standards Ensure your department and other workings areas of the office are clean and tidy at all times Ensure posters / communications we use with staff, volunteers and visitors are on Brand and consistent with our Communication Guidelines

3 Your Job. Role specific responsibilities:- Your role will be to ensure all fundraising activity is recorded on the charity s database, acknowledgements issued and monthly fundraising reports are produced for the fundraising manager Be first point of contact for a majority of the Charity s donors All Together Now:- Achieving our vision of being the employer of choice within the charity sector cannot be achieved without us all pulling together and working as one team. You may therefore be asked at times to carry out other reasonable duties and attend meetings and training courses as needed At the Royal Free Charity we take seriously our responsibility to carry out our business activities in a way which is sustainable, enabling us to meet our business objectives whilst assisting visitors to the three main hospital sites, we:- o take responsibility for the efficient use of resources in our daily work activities, in order to reduce and / or eliminate unnecessary usage as much as possible without adversely affecting the business o support and implement any Royal Free Charity approved initiatives regarding sustainability, energy management, charitable fundraising, positive people practices etc.

4 Fit for Royal Free Charity (What we are looking for) We can t live without.(essential) Knowledge of good working practice and experience of fundraising and donor management databases ideally Raisers Edge Ability to effectively and efficiently receive, process and acknowledge donations ensuring the highest standards of donor management including importing and exporting of data Ability to contribute to the design and delivery of fundraising publicity and marketing in line with fundraising objectives Ability to prioritise, organise and manage workload effectively whilst dealing with unplanned interruptions Excellent communication (oral and written English language) and interpersonal skills Ability to deliver donor, fundraising and donation reports Excellent customer focused skills Excellent IT skills Ability to follow instructions and adhere to Charity and Trust policies We d love you to have.(desirable) Knowledge of NHS Charities and Special Purpose Funds Knowledge of Social Media Ability to manage event admin Ability to work evening / weekends to attend fundraising events We d like you to.(general) Have a strong affinity with the charity mission and ethos Be motivated and self-initiated with a non-judgemental approach Have a positive professional work attitude Have a presentable appearance Have a hands on attitude with good attention to detail Have an ability to work unsupervised Have an ability to work in a team based environment Have an ability to work to tight deadlines and deliver results Be flexible, tactful, diplomatic and supportive in your approach Have experience of working with the public Be enthusiastic and passionate for Charity / Hospital environment

5 Mission Accomplished (what success in this role will look like in the first six months ) The What Importing donation entry from all sources Timely acknowledgement of donations Attributes, gift aid declarations and gift s in kind entered onto database Daily cashier procedures updated Electronic mailing list/s and reports produced Appeals set up The How Month end finance completed by the 7 th of each month Manage and regular report on appeals Extract data from database to support events through mailing list/s Gift Aid claims completed monthly Electronic cashiers systems Note this is not intended to be an exhaustive list. KPI s and objectives will be agreed with your line manage at regular one to one s, six and twelve month appraisals.