Registered Training Organisation Number Student Handbook

Transcription

1 Registered Training Organisation Number Student Handbook 4 Day Nationally Recognised Taxi Driver Training Course This Course comprises eight (8) units of competency drawn from TLI21216 Certificate II in Driving Operations info@combinedtraining.com.au Phone: or Version th May 2018 Combined Training Student Handbook NTDTC 1

2 Contents Introduction... 3 Course Entry Requirements... 4 Program Outline... 5 Course Duration... 6 Expected Duration... 6 Assessment Requirements... 6 Units of Competence... 7 National Recognition... 8 Recognition of Prior Learning... 8 Fees and Charges... 9 When and how do I pay?... 9 Can I get a refund?... 9 How do I get a refund?... 9 Are my fees protected in case I need a refund?... 9 Do I pay GST in my tuition fees?... 9 Our guarantee Schedule of Fees and Charges Training Programs Miscellaneous Charges Enrolment Information Enrolment Course Timetable Access of Student Records and Progress Parking Breaks Dress Standards Our Expectations Legislation Commonwealth Legislation Tasmanian Legislation Version th May 2018 Combined Training Student Handbook 2

3 Introduction Thank you for your interest in becoming an accredited Taxi Driver. Combined Training is a Registered Training Organisation (RTO number 40967) registered with the Australian Skills Quality Authority. We provide quality taxi driver training with actual working taxi equipment in our onsite air-conditioned training rooms. Our Nationally Accredited Taxi Driver Training Course is designed to give you the best possible start to your taxi driving career. Combined Training is proud to offer the National Taxi Training Course as a 4 day face to face training program. The program provides learners with skills and knowledge relating to the coordination and driving of a taxi vehicle. This includes general taxi driver skills combined with a specific focus on customer service, vehicle communications and financial accountability. If you have the desire to enter the taxi industry as a driver then this is the course for you. Learners will be educated by industry professionals and be equipped to drive a taxi vehicle in any State or Territory in Australia. Learners will gain a nationally recognised statement of attainment for the 8 unit of competency that make up the National Taxi Training Course. It is highly recommended prior to enrolling in the Taxi Driver Training Course you apply for your Criminal History Check. This Criminal History Check can take between 2 4 weeks. The Taxi Driver Course when in Launceston will be delivered in our training rooms at the Tamar Valley Resort, located at 7 Waldhorn Drive, Grindelwald, Tasmania When in Devonport the course will be delivered in our training rooms at the Taxi Combined Depot, located at 123 Don Road, Devonport, Tasmania Specific Course Information Is available in full via download from our website at The documents available for download include 1. Course Brochure, 2. Student Handbook, 3. Schedule of Fees, 4. Student Information Guide and 5. Complaints and Grievances Policy. Version th May 2018 Combined Training Student Handbook NTDTC 3

4 Course Entry Requirements There are no minimum course entry requirements, however it should be noted that: To Be Eligible To Drive A Taxi In Tasmania You Must: Hold a current Australian drivers license for a minimum of 12 months. Be at least 20 years of age. If you are currently 20 years of age you must have held your car license for at least two out of the three years before you make an application. If you are 21 years or older you must have held your car license for at least one year out of the three years before you make an application. Be an Australian or New Zealand Citizen, permanent resident or hold a visa allowing you to work in Australia. Satisfy the character requirements by supplying a National Criminal Security Check (National Police Check) from the Tasmanian Police. Cost $45 Meet the Assessing Fitness to Drive Guidelines at the commercial drivers standard. (Obtain a Medical Check from a Doctor cost may vary from $75 - $125) Register to Work With Vulnerable People (WWVP) Call Undertake and successfully complete an English Language Proficiency Assessment. (Done as part of the taxi course and delivered by Combined Training) Undertake and successfully complete a nationally recognised Taxi Driver Training Course delivered by an approved Registered Training Organisation. Upon course completion lodge the required forms with a Service Tas office and pay $30.30 to Service Tas and have your license upgraded to a PPV (Public Passenger Vehicle) license. Version th May 2018 Combined Training Student Handbook 4

5 Program Outline The course will be delivered face to face in a group classroom setting using a combination of one-onone and group theory instruction and in vehicle practice and assessment. Training sessions are trainer led. Participants will typically attend formal training sessions for 4 consecutive days. The modules are sequenced in a way that allows a logical progression. Participants will be provided with professionally presented reference material to assist them to develop their knowledge of the subject. The following table provides an outline of the course program. Version th May 2018 Combined Training Student Handbook 5

6 Course Duration Expected Duration The program is designed to be delivered over 4 consecutive days from 9am 5pm each day. Combined Training is able to support participants that need additional time. Assessment Requirements Assessment Requirements The assessment is conducted using a combination of demonstrations, role plays, verbal questioning, written responses to questions and active learner participation in simulated workplace tasks. The following provides a brief explanation of the assessment methods that are to be applied: Demonstration / Discussion. The student is required to demonstrate a range of skills whilst being observed by, or interacting with, the assessor. These activities will be clearly explained and always relate to duties relevant to operating as a taxi driver. These activities allow the assessor to observe the student apply their knowledge and skills during practical activities. Produce Workplace Documents. The student is required to produce a range of written documents based on real workplace situations. These may include processing fare payments, completing vehicle maintenance requests and shift reports, etc. These activities will be integrated with practical assessment. Written Knowledge. The student is required to undertake a number of written responses to questions over the course of his or her study. These questions will be provided to the student by the assessor at the end of each competency and the student will be required to personally complete the written questions prior to the conclusion of the course. The student may research their answers from the course training materials, student manual and notes. The above assessment tasks can relate to multiple units of competency as we have attempted to remove the unnecessary repetition in the assessment. It is for this reason that a student WILL NEED TO COMPLETE ALL ASSESSMENT TASKS over the full four days of the course before they can be issued a unit of competency. Version th May 2018 Combined Training Student Handbook 6

7 Units of Competence The National Taxi Training Course comprises the 8 units below: 1 2 Unit of Competency TLIL2060 Complete induction to the transport industry TLII2019 Provide taxi customer service Description complete workplace induction procedures when commencing work in the transport industry. provide customer service to passengers in taxicabs TLIF2072 Comply with safety and security procedures TLIC2009 Drive taxi TLIP2037 Carry out financial transactions and maintain records TLIH3004 Identify major roads, services and attractions TLIB2090 Use communication systems in a taxi TLIC2040 Provide wheel chair accessible taxi services to passengers with disabilities follow and apply occupational health and safety (OH&S) procedures when carrying out taxi work activities drive a taxicab safely. carry out financial transactions and maintain records when providing taxicab services. identify and describe major roads, services and attractions. use communication systems in a taxicab. operate wheelchair accessible taxis used for the transport of people with disabilities. Version th May 2018 Combined Training Student Handbook 7

8 National Recognition These competencies have been drawn from the nationally endorsed Transport and Logistics Training Package TLI21216 Certificate II in Driving Operations and comply with the Transport & Logistics Industry Skills Council Ltd's Training Package. On successfully completing the training and assessment, a statement of attainment for the National Taxi Training Course will be issued. A transcript list all of the units of competence will be included. The statement of attainment and units of competence are nationally recognised and provides individuals with a valuable resource that can be applied throughout Australia and the wider community. Recognition of Prior Learning Applicants can apply for recognition of their existing skills and knowledge that is relevant to the units of competence within the program. These skills and knowledge may have been obtained through workplace training or experience and may reduce the number of units required to be complete during the program. Students are encouraged to notify Combined Training of their interest or intention to apply for RPL prior to their enrolment. Version th May 2018 Combined Training Student Handbook 8

9 Fees and Charges Combined Training is a Registered Training Organisation and operates in accordance with applicable legislation and the Standards for NVR Registered Training Organisations. Combined Training is entitled to charge fees for services provided to students undertaking a course of study. These fees are for items such as course materials, administrative support, student services and training and assessment services. We review our fees schedule regularly and endeavour to keep the cost of training down. When and How Do I Pay? Fees are payable when you receive your confirmation of enrolment and invoice for the enrolment fee. Fees must be paid in full within 5 days of receiving this notification from Combined Training. We may cancel an enrolment or discontinue training if fees are not paid as required. Payment methods include direct deposit, cheque or credit card. Can I Get A Refund? Yes - If you give notice to cancel your enrolment more than 10 days prior to the commencement of a program you will be entitled to a full (100%) refund of fees paid. Students who give notice to cancel their enrolment 9 business days or less prior to the commencement of a program will be entitled to a 75% refund of fees paid. The amount retained (25%) by Combined Training is required to cover the costs of staff and resources which will have already been committed based on the students initial intention to undertake the training. If you give notice to cancel your enrolment after a training program has commenced, you will not be entitled to a refund of fees. Discretion may be exercised by the Chief Executive Officer if there is extenuating or significant personal circumstance that led to your withdrawal. How Do I Get A Refund? To obtain a refund you are required to give written notice to cancel your enrolment and complete a Refund Request Form. Written notice may be in the form of an or letter. Where refunds are approved, the refund payment will be paid via electronic funds transfer using the authorised bank account nominated by you. This payment will be made within 14 days from the time you gave written notice to cancel your enrolment. Are My Fees Protected In Case I Need A Refund? Yes - Combined Training has a responsibility to protect the fees paid by students. To meet this need, Combined Training will only accept an initial payment of no more than $1,000 from each student prior to the commencement of their course. The subsequent payments are based on the costs of the training and assessment which is yet to be delivered and will be required to be made at agreed points as the course progresses. These subsequent payments will not exceed $1, This fee protection arrangement complies with national standards designed to limit the amount paid by a student s in advance of services being delivered. Do I pay GST in My Tuition Fees? No Training tuition fees are GST exempt under section GSTR 2003/1 Goods and Services Tax, tax ruling. The ruling explains the supply of a course for professional or trade course is a GSTfree education course. GST does apply on the payment of some miscellaneous charges. Version th May 2018 Combined Training Student Handbook 9

10 Our Guarantee If for any reason Combined Training is unable to fulfil its service agreement with a student, Combined Training will refund the total fees paid by the student for any services not yet delivered. Combined Training is committed to deliver quality training and assessment and will work with students who require individual assistance to successfully complete the training program Schedule of Fees and Charges Training Program 4 Day National Taxi Driver Training Course which includes the mandatory English Language Proficiency Assessment. $ This course comprises of 8 units of competency, please refer to our course brochure for details of the units of competency that are included in the course. Payment Within 5 days of Enrolment confirmation: $ Payment plans may be available upon request Note: All training tuition fees are exempt from the payment of GST. No GST included. RPL fees are the same as the fee listed above for completing the full course. RPL for individual units of competency will be at a cost of $145 per unit. Combined Training payment terms are 5 days. Miscellaneous Charges Re-issuing a certificate, qualification or statement of attainment Replacement of issued learning/reference workbook (per workbook) Re-assessment fee (per unit of competency) Printing Fee for Copy of Student Records (Photo ID Required) $66.00 (Incl. GST) $88.00 (Incl. GST) $ (GST exempt) $66.00 (Incl. GST) Note: Students will be offered three (3) assessment opportunities during a normal training program for each assessment event. The re-assessment fee will only apply if the student chooses to persist in order to demonstrate competence and complete the qualification after they have exhausted their initial three assessment attempts. The re-assessment service includes individual re-training to prepare the student for the re-assessment. Version th May 2018 Combined Training Student Handbook 10

11 Enrolment Information Enrolment Once enrolled a letter via advice will be sent to you setting out the dates of the next available course. If your are unable to attend on this date, please inform Combined Training as soon as practical on: or to arrange another suitable course start date. Course Timetable 9:00am 5:00pm 12:30pm 1:00pm Monday to Thursday Inclusive Lunch Break Access of Student Records and Progress Once enrolled and after photographic identification has been supplied and participating in training, all students will have access to their own records of participation, progress and competency outcomes. This information will be provided to students upon request. Student records and personal information will never be disclosed to a third party without the written consent of the student. Parking Ample free parking is available at our training rooms. Breaks Lunch and refreshment breaks are taken periodically throughout each day, however Combined Training do not provide you with food. A kitchen with 2 fridges, micro-wave, toaster oven and sandwich press are available for use to students to store their lunch and snacks. There are several food shops beside the training rooms. We provide Tea and Coffee at no expense. There is an undercover outdoor seating area for the break periods. Dress Standards It is a condition of attending Combined Training that you comply with the company code of dress i.e. Smart casual clothing is to be worn at all times whilst undergoing training. You must also display a good level of personal hygiene. You will not be permitted to participate in any training if you arrive wearing any of the following: Thongs - Sandals - Bare feet - Dirty or Un-kept Clothes - Ripped Clothing or any other item of clothing or footwear deemed unsuitable by Combined Training trainers Version th May 2018 Combined Training Student Handbook 11

12 Our Expectations In assisting with the provision of a conducive learning environment for all course participants, the following responsibilities and rights should be observed by students. Suitably enrol in the course and pay all fees before the commencement of training. Course participants have the responsibility to arrive on time each day and to return by the stated times after breaks and not to leave the course early without prior notice and good reason. Participants are expected to leave the training rooms clean and tidy at all times. Understand the requirements, for the assessments of the course or units of competency. Notify Combined Training of any change in address or personal details. Maintain a high standard of behavior whilst undertaking training activities and refrain from any activities that my result in damage to property Do not unduly interfere with the comfort or convenience of other course participants. Refrain from behavior that may disrupt or interfere with the teaching or learning of others. Observe at all times all safety, health and hygiene requirements, including appropriate dress, footwear and personal protective equipment. Identify and report to staff any individual learning needs. Keep the trainer informed of any difficulties that may be interfering with their learning or where they may need some extra assistance. Check the assessment requirements of each subject i.e. due dates, number of assignments etc. Be aware of and meet the trainers individual expectations in relation to submitting assessments, attendance, communications and problem solving strategies. Be aware of and comply with the Combined Training's policies that may affect students. Cooling Off Period What is the cooling off period? This policy complies with the Australian Consumer Law required statutory cooling off period for the sale of goods and services. It is a requirement under the Standards for Registered Training Organisations that an RTO must allow the minimum statutory cooling off period applicable for the jurisdiction in which they operate. Australian Consumer Law introduced in 2010 has made this consumer protection consistent in all States and Territories. Students who give notice to cancel their enrolment 9 business days or less prior to the commencement of a program will be entitled to a 75% refund of fees paid. The amount retained (25%) by Combined Training is required to cover the costs of staff and resources which will have already been committed based on the students initial intention to undertake the training. Version th May 2018 Combined Training Student Handbook 12

13 Legislation Combined Training is subject to legislation related to training and assessment as well as general business practice. This legislation governs our obligations as a Registered Training Organisation (RTO), our obligations to students, and relates to the industry in which we conduct training. This legislation is continually being updated and all Combined Training representatives are made aware of these changes as they occur. Staff and students will be informed of any legislative and regulatory requirements that effect the RTO services being delivered with 5 working days of any changes that occur. The legislation that particularly affects the delivery of our services includes: Commonwealth Legislation National Vocational Education and Training Regulator Act 2011 Student Identifiers Act 2014 Work Health and Safety Act Trade Practices Amendment (Australian Consumer Law) Act (No. 1 and 2) 2010 Competition and Consumer Act 2010 Age Discrimination Act 2004 (Cwth) Disability Discrimination Act 1992 Disability Standards for Education 2005 Racial Discrimination Act 1975 Sex Discrimination Act 1984 Privacy Act 1988 and Australian Privacy Principles (2014) Fair Work Act 2009 Copyright Act 1968 Tasmanian Legislation Taxi and Luxury Hire Car Act 2008 Work Health and Safety Act 2012 Industrial Relations Act 1984 (certain functions) Industrial Relations (Commonwealth Powers) Act 2009 Workers Rehabilitation and Compensation Act 1988 Fair Trading Act 1990 Contact us now and get your wheels turning... Ph: or info@combinedtraining.com.au Web: Version th May 2018 Combined Training Student Handbook 13