course guide

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1 course guide

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3 contents About GO!... 1 Personal Development Courses... 3 Body Language... 3 Building Relationships and Personalities... 3 Confidence and Assertiveness... 4 Emotional Intelligence... 4 Mindfulness - Managing Chance and Stress... 5 Business Skills Courses... 6 Time Management... 6 Telephone Skills... 6 Social Media Awareness... 7 Sales... 7 Goal Setting... 7 Presentation Skills... 8 Interview Skills... 8 CV Writing... 8 Customer Services... 9 Communication Skills... 9 Coaching... 9 Coaching and Feedback for Managers Data Protection Awareness Anti-Money Laundering Awareness Financial Services Awareness - Treating Customers Fairly First Aid at Work Paediatric First Aid The Springboard Women s Development Programme.. 14

4 About GO! A vibrant and creative training company dedicated to providing enhanced personal, business and regulated training solutions that capture and captivate by talking in real terms. We provide quality courses that have been proven to exceed the expectations of our valued customers, often tailoring content to match their individual needs and values. Becky 1

5 In our aim to build long term relationships with our clients we provide exceptional customer service by pursuing new training techniques through innovation and our own continuous development. We believe that treating our course attendees with respect integrates honesty and a personal experience in all of our business functionality. Gemma 2

6 Personal Development Courses Body Language How others perceive you via your non-verbal communication. This course looks at how your body language displays what you are truly feeling and how to be aware of what signals you are demonstrating. You will be trained on what is effective and how a change in how you use your body can help you to get the best out of your situation. Building Relationships and Personalities Building relationships is important both in and out of the workplace. It helps us to resolve problems and communicate effectively with those around us. We also focus on personality preferences of ourselves and others to enable us to influence others and manage key relationships. 3

7 Confidence & Assertiveness This training will provide guidance on how to become more assertive and build self-confidence, which, inturn, will help to achieve greater work effectiveness and productivity, whilst gaining control of daily activities and enabling individuals to overcome stressful work situations. We will cover topics such as what assertiveness is and what it means for us and those around us, also, adopting a positive approach in communicating more effectively and the words we use to empower you with confidence. Emotional Intelligence Emotional Intelligence is based on the notion that the ability of individuals to understand their own emotions, and those of the people they work with, is key to better business performance. This course will provide you with the knowledge required to develop your awareness of emotional intelligence and in doing so, help you to perform more effectively. 4

8 Mindfulness - Managing Change and Stress It can be easy to rush through life without stopping to notice much. Paying more attention to the present moment to your own thoughts and feelings, and to the world around you can improve your mental wellbeing. Some people call this awareness mindfulness. Mindfulness can help us enjoy life more and understand ourselves better. You can take steps to develop it in your own life. This course looks at coping methods to handle difficult and emotional changes both at home and at work. The course also focuses on the causes of stress, how to stay strong and relaxation techniques. 5

9 Business Skills Courses Time Management Never enough time in the day? Overwhelmed with your workload? Looking for a smarter way to work? The purpose of this training is to enable participants to make better use of their time. Our Time Management course looks at how to conquer the barriers and habits that get in the way, basic principles and techniques for prioritising and the importance of doing what matters. Telephone Skills In this course we look at our telephony communication skills and how we can build confidence and improve further. This course can also be combined with telephone systems training such as the use of Citrix phones and Outbound Dialler Systems. 6

10 Social Media Awareness Social Media is the fastest growing communication tool of the 21st century. Our market research has shown us that social media in the workplace is having a detrimental effect on the careers of young people. In light of this, we have designed this workshop to reflect what employers expect and the broader issues it brings. Sales Each sales workshop is bespoke to the type of sales you will be delivering. Whether it is sales through service, outbound sales, telephony or face to face. We look at key areas of sales based on industry experience. Goal Setting Using a tested method we provide a measurable way of setting achievable goals. This short course is perfect to attend in addition to other courses such as Time & Self- Management and Coaching. 7

11 Presentation Skills Presentations are increasingly required within the workplace and Higher Education. The Presentation Skills course is an interactive workshop designed to develop your skills and increase your confidence when presenting to groups of people. This will not only provide a comfortable working environment for yourself, but also will enhance your skills and confidence. Interview Skills We will cover how to prepare for an interview, the theory of behavioural interviewing, and the skills required to answer questions effectively during an interview. We will also cover the recruitment process, the interview, the competencies, context, action, outcome and practical application. CV Writing This course demonstrates how to prepare a Curriculum Vitae (CV) by describing the different formats and sections in an effective CV, outlining the purpose of using a cover letter along with a CV when applying for a job. 8

12 Customer Service Using a personality test we are best able to help others if we first know ourselves. Learning the importance of empathy, the power of a smile, we can take practical steps to ensure your customer service goes from good to great! Communication Skills In this course we look at the techniques and attitudes required to communicate more effectively. We will also observe how you already communicate, common communication mistakes, and how to enhance your listening skills. Coaching Coaching targets high performance and improvement at work and usually focuses on specific skills and goals. In this course we will look at the benefits of coaching and when it is appropriate to use coaching, we do this using the GROW model to develop the skills, behaviours and strengths required. 9

13 Coaching and Feedback for Managers In addition to the Coaching course, this course will also focus on the impact coaching can have on the performance and motivation and confidence of your team. We will also look at how we can use coaching skills to improve the interactions you have with your team, your peer group, your manager and your customers. Data Protection Awareness The Data Protection Act controls how your personal information is used by organisations, businesses or the government. This course will teach you who is responsible for using data and the rules also known as data protection principles. 10

14 Anti-Money Laundering Awareness Anti-money laundering (AML) is a term mainly used in the financial and legal industries to describe the legal controls that require financial institutions and other regulated entities to adhere to. We will look at how to prevent, detect, and report money laundering activities. Financial Services Awareness Treating Customers Fairly All firms regulated by the FCA (Financial Conduct Authority) have to support the FCA Sourcebook s principle that a firm must pay due regard to the interests of its customers and treat them fairly. The TCF ( treating customer fairly ) principle aims to raise standards in the way firms carry on their business by introducing changes that will benefit consumers and increase their confidence in the financial services industry. 11

15 First Aid at work Our First Aid at Work training courses are suitable for those who need to be first aiders in the workplace and is in accordance with the Health & Safety at Work Act The courses provide each delegate a set of practical skills needed by first aiders in the work place to become a confident and competent first aider at work. Each course can be adapted to suit a particular audience, for example, clerical or engineering staff. In addition to training we are able to offer advice in areas such as, company protocols, purchasing equipment and on-going help and support with training and development. Training conforms to current Resuscitation Council (UK) guidelines. First Aid at Work (3 Day) First Aid at Work Requalification (2 Day) Emergency First Aid at Work (1 Day) AED (Automated External Defibrillator) (Half Day) Basic Life Support (CPR) (Half Day) 12

16 Paediatric First Aid Our range of Paediatric First Aid training is designed for Child-minders, Nursery and School Staff (Early years foundation stage) and anybody who interacts with children. We also offer short courses for parents/ guardians, grandparents and other care givers. The paediatric first aid course meets the Ofsted Early Years and Childcare Register requirements. Paediatric First Aid (1 Day) Paediatric First Aid (2 Day) First Aid for Parents (3 Hours) 13

17 The phenomenally successful, award-winning development programme for women. This enables women to identify the clear, practical and realistic steps that they want to take to make a better world for themselves at work and home, whilst building the practical skills and confidence to take these steps. It is delivered through an extensive network of licensed trainers and has been used by over 230,000 women in over 40 countries. 14

18 What does the programme consist of? The Springboard Women s Development Programme has a tried and tested format that is frequently updated, grounded in reality and has an impeccable track record. Delivered over the duration of three months, it consists of five simple yet powerful ingredients: 1. A superb best-selling workbook, regularly up-dated and embracing all the material for the entire programme. 2. Four action-packed one-day workshops spread over three months. 3. The provision of real, relevant and inspiring role models. 4. The encouragement of effective networks within the group. 5. A local support system to enable sustainable progress. Overall, the Springboard programme tackles issues such as: Career development Building confidence Realistic self-assessment Aspects of being a woman Identifying priorities Assertiveness skills Setting practical yet stretching goals Improving your health Stress management Presenting a positive image Improved communication skills Building better relationships Building networks 15

19 Why choose the market leader in Women s Work and Personal Development It is a visible demonstration of the employer s commitment to the development of women Addresses the needs of women as shown by copious amounts of evaluation data, testimonials and Personal development has legs report Puts responsibility for employee s development back into their own hands Fits with companies EO/Diversity policy Demonstrates companies real commitment to equal opportunities and diversity management by taking positive action to improve the position of women Enables women to think about themselves more positively Provides the employer with refreshed and re-motivated workers Contributes to the development of core competencies Motivates women employees to give more to, and get more from, their work Discovers and develops untapped skills, a necessity in times of organisational change Like what you see? Get in touch, details on reverse. 16

20 Please visit our website for more info on all our courses