HANOVER HOUSING ASSOCIATION JOB DESCRIPTION

Transcription

1 HANOVER HOUSING ASSOCIATION JOB DESCRIPTION JOB TITLE: Communications Officer RESPONSIBLE TO: Internal Communications Manager LOCATION: Kings Cross based with some home-working JOB SUMMARY: To work with the Internal Communications Manager to implement effective internal communication channels, ensuring staff are up to date with the information they need to carry out their roles, and are motivated and engaged to perform to the best of their abilities. PRINCIPAL DUTIES AND RESPONSIBILITIES Internal Communications Internal Communications at Hanover is a well-regarded and highly visible function and benefits greatly from both Executive and Senior leader support. We play a key role in delivering Taking Hanover Forward, Hanover s ambitious change programme - this has been designed to ensure we remain a market leader within the housing and older people s sector, as we have been for the past 50 years. Hanover has a track record in innovation and we expect this in our communications. We have over 860 staff nationwide and we work hard to ensure they are informed and engaged, developing strategic campaigns utilising a variety of multimedia including video, animation and blogs. As our Internal Communications Officer, you would play a key role supporting the delivery and implementation of Hanover s internal communications strategy and programme of activity.. You would be responsible for: Developing a wide range of content. This includes drafting, editing and managing the distribution of all-staff announcements, fortnightly and monthly e- bulletins, intranet articles, SMS and other internal messages Developing briefs and other guidance to support colleagues and other stakeholders in delivering content, proof reading where necessary to ensure appropriateness for

2 different audiences and channels, accuracy, adherence to house style and Plain English Maintaining and moderating information on H-net, Hanover s intranet. H-net, which has recently been upgraded, is a dynamic and modern site and a key component in our internal communications mix feature rich, collaborative and social, it is accessed by all staff on a regular basis. Your responsibilities on H-net would include: - being content editor and super user for the Communications team and Deputy Chief Executive s Directorate, updating content, suggesting improvements and supporting with queries - training and supporting content editors and super users in all areas of the organisation to ensure H-net is well maintained, updated and following the guidance provided - training and supporting Hanover s network of H-net champions - maintaining the H-net user guides and supporting staff to use H-net effectively. - working closely with IT to log and resolve issues and other low-level bugs which may adversely affect the performance of H-net - working closely with the intranet supplier to keep abreast of software developments and other upgrades which offer further opportunities to improve H- net, ensuring that it remains fresh and relevant to staff Promoting and supporting a positive workplace culture where staff are engaged and regularly contributing to H-net, posting messages, sharing resources, commenting on and liking articles, answering questions and thanking colleagues. Supporting all-staff communication activities and cascades, such as the bi-monthly Core Brief Managing and supporting staff events, ensuring all administrative arrangements are in place (venue bookings, diary scheduling, sending invitations, managing attendance lists and registration, coordinating speaker presentations etc) Establishing a regular programme of evaluation which can be shared with Executive and Senior Leaders to measure the effectiveness of our internal communications and the channels used, designing and analysing surveys or feedback forms; and using digital and offline tools to assess engagement and impact. You would then use those metrics to make informed suggestions which help us to improve what we do and how we do it Supporting existing channels for staff feedback, including an annual pulse survey series to check the temperature of the organisation and staff understanding of change

3 Wider communications The Communications Team have been nominated for and won several staff awards at Hanover. As Communications Officer you would have the opportunity to work closely with other colleagues within the Communications team, including Media/External Affairs, Marketing, Digital and Creative Services, to support the delivery of our 2018 Communications plan. This includes: Updating the weekly communications grid for Internal Communications, ensuring the Communications team are aware of our upcoming priorities and recognising where there may be opportunities for collaboration and joint campaigns Acting as project support for key initiatives that the Communications team is required to lead on Ensuring that clear and up-to-date information on the Communications team, including our activities and how to work with us, is available to colleagues. This includes keeping the Communications area of H-net up-to-date and, on occasions, helping to produce briefing materials or other information for directorate meetings, Executive Leadership and Senior Leadership meetings and other events. Supporting with the development and distribution of surveys and other feedback tools to gather staff opinion Contribute to: As a member of the Communications team, take an active part in all team initiatives, and help to develop and implement plans to improve the team s effectiveness and Hanover s communications. Carry out further tasks as directed by the Internal Communications Manager or by the Director of Communications. PERSON SPECIFICATION Outline of person required for role You will be an energetic individual, with a strong flair for communications (both verbal and written), and a real keenness to learn more about a wide range of communications activities, both internal and external. You ll have a flair for writing, editing and proof-reading to high standards, able to ensure that items are consistent with Hanover key messages, and that facts are presented consistently and accurately.

4 You should have excellent inter-personal skills, and the ability to engage and build relationships with colleagues and stakeholders at all levels. You will need good organisational and analytical skills, with a high degree of accuracy, the ability to prioritise among a range of different tasks, and a commitment to delivery. You will have a degree or 1-2 year s relevant communications or marketing experience And you will need to show that you are quick to learn about the organisation, its audiences and its functions.

5 Person Specification Essential Desirable Job knowledge & skills Knowledge and understanding of communications processes and techniques, including internal communications Copywriting ability to write high quality copy, and write in different styles depending upon the audience and medium Proof reading a good eye for detail Excellent organisational, analytical and co-ordination skills Experience of working with senior leaders, managers, staff, customers and other stakeholders Excellent computer skills Experience of content management and content development on a highly active intranet platform Website, social media and marketing experience Understanding and experience of research techniques and experience of analysing research data Relevant degree or professional qualification Personal attributes Passion/commitment to communications, and a keenness to learn more Excellent interpersonal skills ability to communicate effectively at all levels Creative team player but also able to work independently and use own initiative when needed Approachable, friendly attitude At ease under pressure and working to (sometimes conflicting) deadlines Highly organised with strong administration skills Experience of and able to cope with complex change within an organisational environment Other requirements Full driving licence some travel may be required Occasional overnight stays