European standardization - focus on services & smart cities. Maitane OLABARRIA UZQUIANO CEN-CENELEC Management Centre

Transcription

1 European standardization - focus on services & smart cities Maitane OLABARRIA UZQUIANO CEN-CENELEC Management Centre 1

2 Agenda About CEN and CENELEC European standards and how to participate in the process Service standardization Smart cities

3 About CEN & CENELEC

4 European Standards Organisations European Committee for Standardization (non-electrotechnical and non-communications) European Committee for Electrotechnical Standardization European Telecommunications Standardization Institute The three recognized European bodies for standardization (Directive 98/34/EC amended by the Regulation 1025/2012)

5 About CEN & CENELEC 33 Members (NSB/NC of 28 EU Members, 3 EFTA countries, Turkey & FYROM) Affiliates (17 CEN, 13 CLC) - EU Neighbour countries 8 Associate organisations in CEN 48 Cooperating partners in CENELEC Cooperation agreements with ISO and IEC - Vienna agreement (CEN-ISO) - Dresden agreement (CENELEC-IEC) Members Affiliates

6 CEN & CENELEC Members

7 The role of CEN & CENELEC We provide a platform for stakeholders in a specific area to come together and reach consensus at European level We help to ensure that the system respects the principles of transparency, openness, coherence, consensus,...

8 European standardization and how to participate in the process

9 European Standards are... Voluntary (legislation standards) Can be used in support of legislation/policies Established by all interested parties Reflect consensus Common European reference documents: Implemented as national standards Conflicting national standards are withdrawn

10 Participation Nominated national delegates from other countries TC Nominated national delegates from other countries Nominated national delegates Contribute national opinion, discussion with other participants National Mirror Committee National opinion Report back to National Mirror Committee Industry, consumers, academia, public authorities,

11 Service standardization

12 Service standardization Although increasing, European Standards only represent ~2% of the total Increase of the number of national service standards Standards content : - terminology and classification of services - quality of service provision (minimum requirements, key performance indicators, benchmarking, best practice, codes of practice) - qualification of personnel and training Lack of awareness of standardization and its benefits

13 Identified benefits for services standards Improved service quality (ability to demonstrate + higher satisfaction) Enhanced understanding and communication (common terms/ definitions) Improved contractual relationships and transparency of service Compare different offers and make informed decisions about service/cost Help meet legislative / regulatory requirements (e.g. health and safety) Support cross-border trade and improve market share/ profitability Allow better use of performance indicators (to assess and improve) Source: Technolopis study (January 2012)

14 Activities Vertical standards: multiple sector specific projects created on an ad-hoc basis with support of European associations to improve service quality in a specific sector Pest management, maintenance, facility management, management consultancy, aesthetic surgery services, security services, List of active technical committees px New sectors such as healthcare & social services

15 Event on healthcare services

16 Activities Horizontal standards: covering aspects relevant to several service sectors (service design, information provision to customers, agreement, complaint and redress ) may contribute to improve coherence of service standardization Mandate M/517 on horizontal service standards Strategic level: BT/WG 214 Strategic Advisory Group on services (SAGS) Awareness raising Mapping on national service standards and identification of new priorities Programming phase of M/517

17 M/517-Horizontal service standards Two phases: establish programme for development of horizontal European service standards (1 year) develop voluntary horizontal European service standards (3 years) Objectives facilitating compatibility and comparability between services supplied by providers in different Member States; facilitating information to the recipient on the quality of service provision boosting the competitiveness of SMEs and facilitating the access of consumers to a greater variety of competitively priced services.

18 Smart cities

19 Smart cities Systems of people interacting with and using flows of energy, materials, services and financing to catalyse sustainable economic development, resilience and high quality of life; these flows and interactions become smart through making strategic use of information and communication infrastructure and services in a process of transparent urban planning and management that is responsive to the social and economic needs of society European Innovation partnership on smart cities and communities Strategic implementation plan (October 2010)

20 Smart and Sustainable Cities & Communities Coordination Group - SSCC-SG set up end of 2012 as a CEN-CENELEC Coordination Group - ETSI also indicated their interested in participating, but their involvement not yet official - Scope: - Advice on European interests and needs, relating to standardization on Smart and Sustainable Cities & Communities - It will NOT elaborate European standards - Report to CEN and CENELEC BTs on relevant International, European and National initiatives; stakeholders and interested parties in Europe; topics and issues to be dealt within the scope of smart and sustainable cities and communities

21 The 3 ad-hoc Task Groups TG 1 Mapping of relevant International, European and national standardization initiatives (leaded by AFNOR) TG 2 Mapping of stakeholders and interested parties in Europe (leaded by AFNOR) with the objective to define the categories of interested parties TG 3 Mapping of topics and issues to be dealt with under the scope SSCC (leaded by BSI) with the objective to identify the needs from different stakeholder, gaps, strength and weakness

22 Outcome and timeline This mapping activity will be leading to : - a Roadmap presenting the outcome of the 3 Tasks Groups - Recommendations for follow-up actions and for the possible future creation of a Technical Committee(s) for future standardization work It shall complete its tasks by the end of 2014 at the latest Contact person CCMC: Monica Ibido (mibido@cencenelec.eu)

23 Maitane OLABARRIA UZQUIANO Programme Manager Standards- Sustainability and Services