ACM Excellence 5.0. Boyd Parsons

Transcription

1 ACM Excellence 5.0 Boyd Parsons

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3 ACM Promise We are the promise keepers! 3

4 ACM Promise PEOPLE Who we are What we do How we Communicate Development PROCESS How we do it Best Practice Quality Standards TECHNOLOGY Mobility for AMEs Cabin e-logbook RF Technology

5 People Process Technology Today Excellence Facilitators Professional AME Excellence Certification & Supervisory Development COOP & Enhanced Onboarding - People Towards Excellence 2018 Towards Flightpath 2019 Top Ten Global Airline Efficient CBA Agreement (10 yrs.) Excellence 5.0 Program Approval Vendor Consolidator RFQ Mobility & MRPS Contracts Negotiation and Specs Definition Streamline Implementation Mobility Deployment - Technology- Effective - Process - Concept Development Implementation Sustainability 5

6 People Process Technology Promise of the BRAND: Safe and On Time Performance With Care and Class AME People How to achieve our best: Work Safely Show Professionalism Remove Operational Roadblocks Win as One

7 Source: John Kotter, Harvard Business School of all change initiatives fail.

8 Onboarding Our People Today J F M A M J J A S O N D J F M A M J J A S O N Top Global Airline COOP Coaches COOP New Hires (non-coop) Coaches New Hires COOP Current Employees 2017 Towards Excellence 8

9 What Must We Consider

10 INTERNET OF THINGS

11 ADOPTION OF THINGS INTERNET OF THINGS INCEPTION

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15 Competition to be heard has never been so difficult

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18 70% of All Training is Forgotten Within 24 hours

19 Global Education trends

20 Global Training trends

21 The Brain is overloaded and is evolving to forget!

22 What is the Goal of Training in the Workplace?

23 Competition to be heard has never been so difficult Knowledge Business Regulatory skills Attitude Tasks Competency (OS) Proficiency Assessment Practice

24 What you do after training is more important than what you do during training 24

25 Continuous Learning vs. Traditional Learning Mobile Learning Career Curriculum Social Networking elearning Course Job Aids Coaching/ Mentoring Communities of Practice Adaptive Learning Training Event

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30 Coaching/ Mentoring Coaching/ Mentoring Coaching/ Mentoring Communities of Practice

31 Communities of Practice Communities of Practice

32 Social Networking elearning Course Adaptive Learning Adaptive Learning

33 Career Curriculum

34 Colleges and industry Company Union WILP Air Canada journey Negotiations (2015) Steering Committee Posting for Coaches Integration with the operation Staff requisition and approval Recruitment criteria and process Interviews Onboarding Workplace readiness Evaluations Presentation at NTA Presentation at participating colleges Partnership with CCAA Integration with the industry 34

35 WILP Applications Applicants Interviews Positions Hired

36 WILP Distribution of students Toronto Montréal Calgary Total Centennial BCIT Fanshawe ÉNA 2 2 Canadore 1 1 Total

37 WILP Integration with the operation Training and selection of Coaches Develop Learning modules integrated with Maintenance Planning Phase 1 integration with Cabin Maintenance Individual progress reports through a web application Leadership support and communication 37

38 WILP Coaching and Mentoring Challenges Generational and cultural differences No training on how to be a Mentor/Coach Operational pressures Documentation and recording of achieved competencies and proficiency Mitigation Find Role Models, recognize coaches through selection on key skills and experience Define appropriate ratio Share best practices Recognize value, raise profile and professionalism with workshops and training Create consistency Seek feedback Leverage technology and innovation

39 Business Regulatory WILP Assessment Standard using Coaches Knowledge Skills Competency (OS) Level 1,2,3 Attitude Assessment Tasks (CCAA logbook and AC insert) Proficiency 39

40 WILP Benefits Succession planning Improved performance and customer experience Engagement and culture change Improved on-boarding and job training Leadership development and innovation 40

41 WILP 41

42 Thank you VIDEO