Role Description Casual Venue Supervisor SV030

Transcription

1 Role Description Casual Venue Supervisor SV030 Statutory Agency Role Title Unit Sydney Olympic Park Authority Casual Venue Supervisor Venue Management Quaycentre, Hockey Centre, Sports Halls Classification/Grade/Band Clerk general scale (CSP 17) Date of Approval December 2017 Organisational Overview Non Executive non-ongoing casual employment As a world-leading precinct built on the legacy of the Sydney 2000 Olympic & Paralympic Games, Sydney Olympic Park is diverse and carefully-planned, bringing together the best in residential living, sport, entertainment, recreation, business, education and the environment, right in the heart of global Sydney. Sydney Olympic Park Authority are custodians of the Park, with a strong commitment to creating a vibrant, sustainable community within an unequalled destination for sport, entertainment, recreation and business and one of Australia s largest and most diverse urban parklands. Sydney Olympic Park Authority is part of the Office of Sport which is an Executive Agency in the Department of Industry cluster of the NSW government. The Authority has five business units: 1. Commercial 2. Asset Management and Environmental Services 3. Venue Management 4. Place Management, and 5. Business Support. Venue Management The Venue Management team is responsible for the day-to-day operations of the following sports venues and facilities that provide a diverse variety of sport, recreation and leisure activities, programs and events for the community as well as elite and high performance athlete training facilities: - Aquatic Centre - Athletic Centre - Archery Centre - Quaycentre - Hockey Centre - Sports Halls - Satellite facilities, including Archery Centre, Tom Wills Oval, Newington Armory sports venues and Wilson Park. Primary Purpose of the Role Prepare the venues for a variety of sports, events and activities and deliver a range of customer services to assist in the smooth operation of Sydney Olympic Park Quaycentre, Hockey Centre and Sports Halls.

2 Key Accountabilities Successful organisation of logistics in planning and delivering activities across the venues. Minimising risk associated with daily operations of venues. Managing resources and assets within agreed budgets and timeframes. Delivering excellence in customer service within allocated resources. Complying administratively with departmental and organisational requirements and assisting with the smooth running of the venues. Assisting in maintaining daily routine operations of the venues. Compliance with administration and organisational policies and procedures and legislative requirements, including WHS, Information Security and EEO. Key Challenges Assisting in managing diverse stakeholders and parties within agreed parameters. Meeting diverse service needs within limited and efficient resource allocations. Deliver services in time scarce environments with competing interests across varied destinations. Manual and physical nature of some elements of the role and the rotating nature of rosters. Managing administrative and logistical work demands. Key Relationships Who Internal Centre Manager Venue work area manager Work teams Agency Staff External Vendors and service providers Sporting bodies, associations and representatives Why Reporting matters that may require escalation or notification Seeking assistance, feedback or providing information necessary for successful operation of events; Receiving mentoring, coaching and performance feedback; Discussing activity resources and impacts. Providing assistance and information; co-ordinating resources. Provide direction; Deliver service. Seeking advice, information and assistance; co-ordinating resources. Sharing information and delivering service Promote mutual interests; Share information, provide advice and plan usage; promote services; participate in consultation and negotiation; resolve routine issues and deliver service. Promote mutual interests; Share information, provide advice and plan usage; resolve routine issues and deliver service; participate in consultation and negotiation. Role Description: Casual Venue Supervisor 2

3 Role Dimensions Decision making This role is responsible for routine day to day decisions; matters of a more complex nature are referred to the Venue Services Manager or Program Services Manager. Alternatively, matters are referred to the Centre Manager when both delegates are unavailable. Decision making is made in accordance with the Centre s Conditions of Entry and existing policies and procedures. Reporting Line This role reports to the Program Services Manager (for Sports Halls related duties) and Venue Coordinator or the delegated senior officer responsible for this function (for Quaycentre & Hockey Centre related matters) Direct Reports Casual or general hand staff may report on a shift basis to this position. Budget/Expenditure Not Applicable Knowledge, Skills and Experience Knowledge and /or experience in venue operations including staging, production, equipment set up/ pack down and emergency planning Capacity to think with initiative and demonstrate problem solving skills. Understanding and experience in risk management as it refers to workplace health and safety, asset security and public safety. Capacity to acquire and retain Senior First Aid, HR Forklift licence; manual handling skills and motor vehicle drivers licence. Whilst not essential, a Yellow Card (Traffic control) and Responsible Service of Alcohol (RSA) certificate are desirable. Experience in dealing with people to achieve mutually desired outcomes and working cooperatively in teams Understanding of customer service and capacity to demonstrate excellence. Cash handling experience and use of software applications. Other requirements The position involves face-to-face contact with children in a child-related sector. The incumbent will have a current Working With Children Check Role Description: Casual Venue Supervisor 3

4 Capabilities for the Role The NSW Public Sector Capability Framework applies to all NSW public sector employees. The Capability Framework is available at Capability summary Below is the full list of capabilities and the level required for this role - The capabilities, in bold, are the focus capabilities for this role. Refer to the next section for further information about the focus capabilities. NSW Public Sector Capability Framework Capability Group Capability Name Level Display Resilience and Courage Act with Integrity Manage Self Value Diversity Communicate Effectively Commit to Customer Service Work Collaboratively Influence and Negotiate Deliver Results Plan and Prioritise Think and Solve Problems Demonstrate Accountability Finance Technology Procurement and Contract Management Project Management Role Description: Casual Venue Supervisor 4

5 Focus capabilities The focus capabilities for the role are the capabilities in which occupants must demonstrate immediate competence. The behavioural indicators provide examples of the types of behaviours that would be expected at that level and should be reviewed in conjunction with the role s key accountabilities. NSW Public Sector Capability Framework Group and Capability Level Behavioural Indicators Personal Attributes Display Resilience and Courage Relationships Work Collaboratively Results Think and Solve Problems Business Enablers Technology Be open to new ideas and approaches Offer own opinion, ask questions and make suggestions Adapt well to new situations Do not give up easily when problems arise Stay calm in challenging situations Work as a supportive and co-operative team member, share information and acknowledge others' efforts Respond to others who need clarification or guidance on the job Step in to help others when workloads are high Keep team and supervisor informed of work tasks Find and check information needed to complete own work tasks Identify and inform supervisor of issues that may impact on completion of tasks Escalate more complex issues and problems when these are identified Share ideas about ways to improve work tasks and solve problems Suggest improvements to work tasks for the team Display familiarity and confidence in the use of core office software applications or other technology used in role Understand the use of computers, telecommunications, audio-visual equipment or other technologies used by the organisation Understand information, communication and document control policies and systems, and security protocols Comply with policies on acceptable use of technology Role Description: Casual Venue Supervisor 5