Employment Consultant

Transcription

1 Employment Consultant Position Description H o pe matters

2 About Workwise Employment Agency Workwise Employment Agency assists people with experience of mental illness to choose, get, and keep jobs. In the beginning Workwise was founded in response to requests from mental health service users who simply wanted support to access real work with real pay. The agency then gained momentum through the development of innovative partnerships with Work and Income New Zealand and District Health Boards. Workwise Employment Ltd is a registered company with charitable status and operates in several New Zealand regions; Waikato, Rotorua, Taranaki, Auckland, Wellington and Christchurch. Employment Consultant RESPONSIBLE TO: LOCATION: RELATIONSHIPS: Team Leader Taranaki Internal: Workwise Employees, Wise Group Employees External: Service Users, Business Community, NGOs and Government Agencies Primary Objectives To assist Workwise clients to obtain, maintain and advance in employment. H o p e m a t t e r s R e v i e w e d A u g u s t

3 Peak Performance Organisation Peak Performance Organisation theory tells us that clarity of shared purpose and inspirational leadership, in a family-like environment provides the best foundations for flow and peak performance. Peak Performance is about enabling individuals and organisations to continuously exceed their organisation s best performance in the pursuit of an inspiring purpose, and helping them to become the best they can be. Workwise is a peak performing organisation. H o p e m a t t e r s R e v i e w e d A u g u s t

4 Organisational Structure H o p e m a t t e r s R e v i e w e d A u g u s t

5 FOCUS ACTIVITIES OUTCOMES Provide effective employment consultancy Provide continually excellent customer service Assist Workwise clients to obtain, maintain and advance in employment through effective job match, job search, employer approach and post placement support skills, while meeting the recruitment and retention needs of employers. Provide best practice in employment consultancy to ensure Workwise client placement and retention outcomes are achieved. Be responsible for own work processes. Be proficient in knowledge of all Workwise policy and systems. Make decisions and judgements appropriate to particular situations. Be understanding, be curious to understand others with the ability to hear accurately and understand the unspoken or partly expressed thoughts, feelings and concerns of others; cross-cultural sensitivity. Provide customer service effectively so Workwise clients obtain, maintain and advance in employment and Workwise employers recruitment and retention needs are understood and met. Represent Workwise in a professional manner at all times. Customer service orientation foster a desire to assist or serve others, to meet their needs. Focusing efforts on discovering and meeting clients, employers and stakeholder s specific needs and then doing your best to Produces quality and time effective outputs. Evidenced from monthly outcome registers, target data, Potential Plus, supervision records, customer satisfaction reports, internal/external audit reports. Consistently achieves Workwise performance requirements of 3 client outcomes per month and 50% client retention at 3 months. Client outcome is defined as paid employment, changed employment, NZQA training evidenced from monthly outcome registers, internal statistical reports, supervision records and Potential Plus. Note: The main focus is to assist clients into paid employment. Workwise targets for placements and retention may vary from time to time due to contractual requirements. Manages time and work process effectively. Evidenced from client notes, Potential Plus, peer comment, and Practice reflects Workwise policy. Evidenced from internal/external audit reports, Potential Plus and Discuss and obtain agreement from Team Leader when appropriate. Evidenced from client notes, Potential Plus, supervision records, IACs. Excellence in service delivery achieved and maintained. Evidenced from customer satisfaction surveys, internal statistics, Potential Plus and Excellence in service delivery achieved and maintained. Evidenced from customer satisfaction surveys, internal statistics, Potential Plus and Practice reflects government legislative and sector best practice H o p e m a t t e r s R e v i e w e d A u g u s t

6 Be inspired about developing others Build and maintain effective working relationships Consistently complete accurate, clear communication which is audience appropriate assist or meet those needs. Develop innovative, creative and practical ideas and solutions to meet the needs of clients, employers, team members and other stakeholders. Developing others - a genuine intent to teach or foster the development of one or several other people having carried out appropriate needs analysis. Working to further the development of team members, peers, clients, and even those in higher levels of authority than you. Manage all working relationships according to the Workwise values and philosophies. Be the face of Workwise to local communities. Develop and maintain relationships with external stakeholders, existing and potential. Work to build or maintain friendly, warm relationships or networks of contacts with people who are, or might some day be useful in achieving work-related goals. Produce all written documentation and verbal communication to a high standard. Input data input into recordbase accurately. Ensure all employment plans and client documentation is completed per Workwise policy. Demonstrate adaptive communication styles to meet client, employer, employee and stakeholder needs. Communicate ideas and share information and opinions in a clear and concise manner. requirements. Evidenced from learning and personal development plans, training, Potential Plus supervision records, internal/external audit reports. Actively contribute to the development of others. Evidenced from learning and personal development plans, training, Potential Plus supervision records, client documentation. Practice reflects Workwise PPO statements. Evidenced from customer satisfaction surveys, Potential Plus, supervision records, learning and personal development plans, team meeting minutes. Actively participates in sector, stakeholder and business networks. Evidenced from learning and personal development plans, Potential Plus and supervision records. Strong relationships maintained with existing stakeholders and new ones developed. Evidenced from Potential Plus, supervision records, learning and personal development plans. Practice reflects Workwise policy. Evidenced from Potential Plus, supervision records and customer satisfaction surveys, examples of client documentation. Accurate data input into recordbase achieved. Evidenced from monthly recordbase audits, internal/external recordbase review results. Practice reflects Workwise policy. Evidenced from Potential Plus, supervision records and customer satisfaction surveys, examples of client documentation. Able to de-escalate emotionally tense situations. Evidenced from customer satisfaction surveys, compliments register, Potential H o p e m a t t e r s R e v i e w e d A u g u s t

7 Actively champion the development and growth of Workwise s business Develop and enhance a culture of continuous quality and improvement within Workwise Effectively contribute to the team Promote the services of Workwise within the business community to enhance Workwise s reputation. Win over potential employers by adopting approaches that overcome resistance and increase understanding of mental illness. Generate repeat business by offering solutions to meet the needs of clients, employers and other stakeholders. Maintain an up-to-date knowledge of Social Service Funding. Use initiative and display a preference for taking action; doing more than is expected or required in the job, doing things no one else has requested which will improve or enhance job results and avoid problems; or finding or creating new opportunities. Actively maintain a quality improvement attitude and be familiar with ISO 9001 system. Embrace internal and external audit processes as opportunities to develop excellence. Regularly review current mental health recovery and employment consultancy theories and models. Be a champion for order, quality and accuracy. Work to reduce uncertainty in the surrounding environment; to produce work according to current best practice and a desire to attain excellence through continuous improvement. Contribute to Workwise teams through proactive participation and self development. Acknowledges the contribution and value of team members. Develop and implement a learning and personal development plan with support from Team Leader and seek Plus, supervision records, client notes and IACs. Effectively contributes to the Workwise PPO business plan. Evidenced from Potential Plus, supervision records, learning and personal development plans, team meeting minutes. Actively reduce discrimination against people with experience of mental illness. Evidenced from customer satisfaction surveys, monthly outcome registers, supervision records, team meeting minute, client notes. Provide creative solutions to meet needs. Evidenced from customer satisfaction surveys, Potential Plus, supervision records, team meeting minutes, client retention data and client notes. Uses social services funding to assist with outcomes for clients and employers. Evidenced from client notes, supervision records, Potential Plus and learning and personal development plans. Practice always reflects current best practice. Evidenced from Improvement Requests, Potential Plus and Participates in Quality Improvement processes. Evidenced from internal/external audit reports, Improvement Requests, Potential Plus and Full engagement with internal, external audit processes required. Evidenced through Potential Plus and, supervision records. Practice always reflects current best practice. Evidenced through learning and personal development plans, Potential Plus, supervision records, internal/external audit reports. Actively participates in team meetings, other organisational groups and Potential+. Evidenced from National Projects, WW National Conference documentation, team meeting minutes, Potential Plus, learning and personal development plans, H o p e m a t t e r s R e v i e w e d A u g u s t

8 Exceed team targets Understand and acknowledge the Treaty of Waitangi Seeks ongoing personal development Contribute to the ongoing success of Workwise including reputation for excellence and learning, development and training opportunities to achieve this plan. Be self motivated to develop and advance. Respond proactively to changing circumstances and learn quickly from set-backs and disappointments. Teamwork and cooperation shows a genuine intention to work cooperatively with others, to be part of a team, to work together as opposed to working separately or competitively. Maintains knowledge of contractual targets and achieves all individual outcomes required so team meets targets. Achievement orientation shows a concern for working well or competing against a standard of excellence. The standard may be one s own past performance, an objective measure, the performance of others, or doing something that no one else has done. Take personal accountability for the achievement of your targets. Works in a way that demonstrates a practical commitment to the treaty. Responds to the needs of Mana Whenua. Honouring Treaty of Waitangi Obligations - an ability to show understanding with a practical commitment to the treaty. Commitment to the principles of partnership, participation and proactive protection. Develop a learning and development plan with the CE. Comply with Workwise policies and procedures as set out in COMPASS. Collaborate with other employees around delivering business objectives. training and Maintains a current learning and personal development plan and proactively seeks self development. Evidenced from training, Potential Plus, supervision records, learning and personal developments plans. Consistently demonstrates adaptability. Evidenced through Potential Plus, supervision records. Can demonstrate knowledge of contractual targets and consistently meets individual outcomes to contribute to this target. Evidenced from narrative and statistical external report, monthly outcome registers, client retention data, Potential Plus, supervision record, client notes. Work lean, and champion sustainable work practices. Activity supports and develops relationships with Mana Whenua. Evidenced from customer satisfaction surveys, active participation in all team processes, team meeting minutes, Potential Plus supervision notes and client notes. Participates in cultural awareness and core treaty training. Evidenced by Potential Plus, learning and personal development plan, Activity supports and develops relationships with Mana Whenua. Evidenced from customer satisfaction surveys, active participation in all team processes, team meeting minutes, Potential Plus supervision notes and client notes. Implement this plan as agreed. Workwise is represented in a professional manner at all times. Positive & effective relationships are maintained. Workwise beliefs & focus are H o p e m a t t e r s R e v i e w e d A u g u s t

9 innovation Contributes to employee wellbeing and a safe & healthy workplace Other Duties Contribute to Workwise PPO business plan. Take responsibility for personal wellbeing and health management within the workplace. Encourage and coach employees to take responsibility for, and work in keeping with, best practice standards for their own well-being and the safety of others. Communicate workplace hazards in a timely manner. Investigate and seek to resolve any issues within their assigned areas of responsibility which have or could result in accidents or ill health. Ensure standard operating procedures (in respect of emergency and evacuation procedures, security, accident and incident reporting and investigation, injury treatment and rehabilitation, health and safety performance monitoring and reporting, environmental and ergonomic arrangements) are understood and utilised as designed. Performs other related duties within individual s capability as assigned by the Team Leader. Participates in group activities and special projects as required. actively lived & upheld. Workplace hazards are minimised and any issues are resolved in a timely manner. Demonstrates a can do attitude operates as a team player and willing to perform any task required to support the organisation, Workwise team, clients and stakeholders. Evidenced from Potential Plus, learning and personal development plans and H o p e m a t t e r s R e v i e w e d A u g u s t

10 Person Specification ESSENTIAL PREFERRED EDUCATION Full drivers licence Sector qualification SKILLS KNOWLEDGE ATTRIBUTES PHYSICAL AUTHORITY High standard in written, verbal and presentation communication Attention to detail particularly in written communication Excellent time management, and organisation Innovative and problem solving Experience in similar position Excellent relationship management skills Experience in exploring needs with clients and accessing appropriate services Experience with Microsoft Office Suite Familiarity of The Privacy Act, Mental Health Act, Human Rights Act, Employment Relations Bill and any other legislation and standards identified as applicable to this position Treaty of Waitangi Principles Familiarity with Social Service funding Working knowledge in the social sector Quick learner, and keen to develop new skills Ability to learn new computer programmes and skills Displays confidence and professionalism in all situations High level of innovation and ability to problem solve Adopts a client focused approach Effective and participatory team player Embraces the principle of working collaboratively with stakeholders Able to work at a computer for long periods of time Financial Nil Operational Nil Extensive working knowledge in the Microsoft Office suite Extensive working knowledge in mental health or disabilities sector and supported employment Enjoys working with people from various cultures & backgrounds H o p e m a t t e r s R e v i e w e d A u g u s t