State of the Workforce Jobs Jamboree The Hire- Candidates- Who- Stay Game. Presented By Dick Finnegan March 18 th, 2015

Transcription

1 State of the Workforce Jobs Jamboree The Hire- Candidates- Who- Stay Game Presented By Dick Finnegan March 18 th, 2015

2 Finnegan Background Recovering HR director solved turnover for Siberian banks, African gold mines, Chinese mulk- nakonal corporakons and the CIA Author, Rethinking Reten*on in Good Times and Bad, endorsed by BusinessWeek as offers fresh thinking for solving the turnover problem in any economy Author, The Power of Stay Interviews for Engagement & Reten*on, top- selling SHRM- published book in history Author, The Stay Interview, published in 20 languages + an audio book Noted expert by BusinessWeek, Chief Execu*ve Magazine, & Consul*ng Magazine Copyright C-Suite Analytics, suiteanaly/cs.com All Rights Reserved 2

3 Our 30- Minute, Fresh- Thinking Agenda 1. I suggest 6 ways to hire candidates who stay 2. You rank- order from most effeckve to least effeckve 3. I suggest right answers suiteanaly/cs.com 3

4 Why Is This Important? U.S. Voluntary Quit Percentages, Post Recession U.S. Bureau of Labor Sta*s*cs Unemployment U.S. 5.5% Montana 4.5% Billings 3.0% 4

5 The Problem Inside The Problem Hiring tools interviews, assessments, simulakons should answer: 1. Can They Do the Job? 2. Will They Do the Job? 3. Will They Stay? Most answer #1, some answer #2, few answer #3

6 Hire- for- RetenKon Idea # 1 QuesKon Who stays longer? a. Young workers b. Middle- aged workers? c. Older workers? d. All stay the same? 6

7 Hire- for- RetenKon Idea # 1 Answer The length of Kme a worker remains with the same employer increases with the age at which the worker began the job. U.S. Dept. of Labor It s Not Just Grey- Hairs or Blue Hairs! 7

8 Hire- for- RetenKon Idea # 2 QuesKon Which sourcing method is best for hiring workers who stay? a. Job fairs b. Online poskngs c. Employee referrals d. Radio adverksements 8

9 Hire- for- RetenKon Idea # 2 Answer Employee referrals stay longer and they Perform beher Accept less money Begin with a friend at work Broaden your recruiter pool Increase your applicant flow with beher applicants 9

10 Hire- for- RetenKon Idea # 3 QuesKon What is the best hiring tool for retenkon that you never heard of, referred to as RJP? 10

11 Hire- for- RetenKon Idea # 3 RealisKc job previews must be facilitated and smack the senses and cover:! Working condikons weather, noise, sijng, standing, sweakng! Work volume, speed, length between breaks! People colleagues, closeness of supervision, volume of customers, emokons of customers! Schedules, pay & benefits! RealisKc growth opportunikes 11

12 Hire- for- RetenKon Idea # 4 QuesKon When new hires leave, is it always because you made a bad choice and hired them wrong? 12

13 Hire- for- RetenKon Idea # 4 Answer No! SomeKmes they fail to connect on the job. Have managers do Stay Interviews to solve early turnover Top- Selling SHRM Book in History 13

14 The Real Power of Supervision Kenexa interviewed 1,000 recently- quit employees and asked about pay, benefits, development, advancement and relakonships with supervisors and found supervisor rela*onships influenced all other opinions, concluding Offering a higher salary or developmental/advancement opportunity may not be enough to retain employees suiteanaly/cs.com 14

15 Stay Interview Top 5 QuesKons 1. What do you look forward to each day when you commute to work? 2. What are you learning here? Want to learn? 3. Why do you stay here? 4. What could cause you to leave us? 5. What can I do to make your job beher for you? suiteanaly/cs.com 15 15

16 Fast Results Reduced turnover by 50% in four months! 90- day manager/hr/trainer retenkon goals! Stay Interviews at 30 & 60 days 5 domeskc call centers had turnover of 55% +! 91- day accountability meekngs Quality measures reached all- Kme highs, cost per call & average handle Kme improved

17 Hire- for- RetenKon Idea # 5 QuesKon What s the very best technique to drive your recruiters/self to recommend applicants who will stay longer rather than just fill openings? 17

18 Hire- for- RetenKon Idea # 5 Answer Set 90- or 180- day retenkon goals and hold them accountable And horse- race them against each other 18

19 Hire- for- RetenKon Idea # 6 How can you influence managers to hire applicants who stay vs hire warm bodies to fill open posikons? 19

20 Hire- for- RetenKon Idea # 6 Answer Hold them accountable for early turnover and all turnover via their performance standards, bonuses, and other methods that lead to real change Report turnover monthly with each manager s name, performance to goal, and turnover cost 20

21 Which Ideas Work Best? Sequence Presented 1. Older workers 2. Employee Referrals 3. RealisKc Job Previews 4. Stay Interviews 5. Recruiter Accountability 6. Hiring Manager Accountability Most EffecKve

22 Most EffecKve, Top to Bohom Sequence Presented 1. Older workers 2. Employee Referrals 3. RealisKc Job Previews 4. Stay Interviews 5. Recruiter Accountability 6. Hiring Manager Accountability Most EffecKve 1. Hiring Manager Accountability 2. Recruiter Accountability 3. Stay Interviews 4. RealisKc Job Previews 5. Employee Referrrals 6. Older Workers 22

23 Bonus Hire- for- RetenKon Idea Job Offer Script 1. Make offer 2. Please say no if can t see yourself in this job for at least years due to possible move, school, partner complexikes, other 3. Will cost us $ if you leave within years 4. Not a mutual commitment, just an ethical decision 5. What Kme should I call you tomorrow to hear your response? 3/27/

24 To Obtain! The Stay Interview Training Game! How to Build RealisKc Job Previews! How to Increase Employee Referrals Please Give Me Your Business Card/Include # of Employees suiteanaly/cs.com DFinnegan@C- 24