TELLING TRANSIT S STORY: CREATING A CULTURE OF SAFETY. KPTA Expo 15 Manhattan, Kansas August 4, 2015

Transcription

1 TELLING TRANSIT S STORY: CREATING A CULTURE OF SAFETY KPTA Expo 15 Manhattan, Kansas August 4, 2015

2 INTRODUCTION & OVERVIEW Creating a Culture of Safety

3 WELCOME & INTRODUCTION SWTA Facts - Eight-state professional transit association 1. Arizona 2. Arkansas 3. Colorado 4. Kansas 5. Louisiana 6. New Mexico 7. Oklahoma 8. Texas Instructors Kristen Joyner, SWTA Executive Director Walt Diangson, SWTA Training Coordinator Susan Duffy, GM, Topeka Metro

4 AGENDA AND SESSION DIRECTION TUESDAY: Safety Culture Overview WEDNESDAY Leadership the Key to a Strong Safety Culture MAP-21, Pillars of Safety: How They Affect You Now Safety Management System (SMS) Tips, Tools, Ideas to implement a Safety Culture

5 PART 1: SAFETY CULTURE DEFINED Creating a Culture of Safety

6 WHAT IS A TRUE CULTURE OF SAFETY? A true safety culture is the way in which safety is managed in the workplace, and often reflects "the attitudes, beliefs, perceptions and values that employees share in relation to safety (Cox and Cox, 1991). Term first coined: Chernobyl, Ukraine, 1986

7 CHERNOBYL NUCLEAR ACCIDENT, UKRAINE, 1986 International Nuclear Safety Advisory Group (INSAG)

8 IT STEMS FROM A PERSONAL VALUE - EXAMPLE Subaru Motors

9 Illustration of Basic Safety Culture

10 TYPES OF SAFETY CULTURE IN THE U.S. 1 2

11 TYPES OF SAFETY CULTURE IN THE U.S. 3 4

12 Why is a positive safety culture so important?

13 WHY IS A POSITIVE SAFETY CULTURE SO IMPORTANT? Substance that makes training, rules policies & procedures work. More cost efficient, lower insurance rates, lower risk management costs. Lower turn-over rates, lower absenteeism and increase productivity. The right thing to do. Expectation of MAP-21.

14 WHAT DOES A POSITIVE SAFETY CULTURE INCLUDE? Mission, vision, core values Top management s commitment to safety first Attitude behavior, inter-relationships Safety goals, policies, procedures Accountability, reporting, data-driven actions Teamwork, communications, collaboration Motivation, focus, increased awareness Being proactive Counters the need for:

15 EXERCISE: SAFETY CULTURE SELF- ASSESSMENT: SCORE YOUR AGENCY S SAFETY CULTURE 1. Employee suggestions 2. Provide feedback 3. Informed of safety changes 4. Able to freely speak-up 5. Question tasks counter to safety 6. Reporting near misses no punish. 7. Safety top priority to mgmt. 8. Accidents + corrective measures 9. Safety VS. Productivity 10. Rules prevent accidents 11. Discuss prevention 12. Act on repeated accidents 13. Safety issues communicated 14. Mistakes not held against employee 15. Accidents don t happen 16. No serious safety problems/issues 17. Leadership values safety 18. Effective SMS 19. Encouraged to identify hazards 20. Productive safety meetings See Handout: 1-25

16 EXERCISE GUIDE Describe your safety culture What makes it tick? Explain and work with list of all 25 Select your one top issue Discuss Report out to the audience

17 Safer Conditions & Behaviors Management Supervision Hiring Reporting Security Maintenance Safety Plans Re-engineering Training Regulations Policies Procedures Technologies

18 Other SMS Values Risk Control. Transit Promotion AI Tools Audits SAFETY CULTURE S FEATURES

19 Topeka Metro Susan Duffy, GM August 4 th, 2015

20 SAFETY IS JOB 1: NOT JUST A FORD SLOGAN Vision Mission Values Signed Goals and Objectives Statement Organizational Commitment

21 SAFETY AND SECURITY SUPERVISOR: Board of Directors (7) Susan Duffy General Manager Denise Ensley Chief Operations Officer Julie Anderson Planner Terri Miller Human Resources Coordinator Chip Falldine Chief Financial Officer Shelly Gomez Executive Assistant John Cassidy General Counsel Alan Parrish Director of Maintenance Tom Baumgartner Operations Supervisor John Robinson Operations Supervisor Brad Abrahams Operations Supervisor Al Bradley Operations Supervisor Mike Benson Accountant Karla Richardson Executive Financial Assistant Bob Case Computer Support Technician Dennis Bennett Parts & Purchasing Agent Professional Bus Mechanics (5 F/T) Service Techs (4 F/T) Custodial (4 F/T and 1 P/T) Security Officers (2 P/T) Dispatchers (5 F/T) Nikki Ray Operations Assistant Bus Operators (43 F/T and 0 P/T) Melissa Snickles Customer Service Specialist Curt Dittmer Customer Service Specialist Reporting directly to General Manager

22 Fire Suppression Exercise

23 MAP-21 INITIATIVE Create National Safety Plan for all modes of public transportation Establish minimal safety performance standards All recipients of federal transit funding are required to establish and have certified a comprehensive safety plan SEEK PROFESSIONAL HELP!

24 Passengers and Employees Equipment Environmental SAFETY PRIORITIES:

25 WHAT TOPEKA METRO IS DOING: Preparedness: Planning and training for our response and recovery Emergency Response Plan Safety and Security Emergency Preparedness Plan Policy Development Mitigation: Lessen the impact or affect next time we have an incident Response: Implementing our plans with response partners in exercises and actual events. Recovery/Resiliency: Helping to return to some degree of normalcy

26 The littered remains of the garage and headquarters of Topeka Transportation Co., as it appeared the morning after the tornado of June 8, Of the fleet of fifty busses, forty-two were damaged beyond repair. The uninsured loss was $250,000.

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28 COMPLETED RISK, THREAT, VULNERABILITY, AND CONSEQUENCES ASSESSMENTS WITH PARTNERS. Performing Gap Analysis Timeline and action items for closing gap and reducing risks.

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30 SECURITY ELEMENTS: Prevent: Helping to stop an event before it occurs Protect: Protecting our passengers and staff should an incident occur Deter: Convincing bad people to not perform their actions here Detect: Detecting when incidents are about to occur and take preventive actions

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32 Training: Monthly SAFETY AND SECURITY AREAS OF IMPROVEMENT: Organizational wide Safety and Security Awareness campaign Technology Upgraded our communications Improving cameras and detection equipment Increasing our means of conveying duress situations. Perimeter Control Adding equipment like Bloodborne Pathogen kits to buses Signage: Safety and Security

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34 SAFETY COMES FIRST IN PERSONNEL AND EQUIPMENT DECISION MAKING: Route safety when developing and planning our routes and detours Considerations of passengers and employees in adverse weather conditions Equipment and layout of equipment on vehicles

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37 KEY ELEMENTS: TOPEKA METRO SAFETY PROGRAM Leadership and all employee engagement Active Management involvement Risk Reduction planning Measurement: Measuring and managing for success First question addressed in any decision What are the safety considerations?

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39 WITH HUMANS MISTAKES HAPPEN EVERY DAY Liberty Mutual Insurance

40 Mistakes happen every day. INTRODUCTION & OVERVIEW Humans

41 TO BE CONTINUED TOMORROW

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