BUILDING A WORLD-CLASS SAFETY CULTURE

Transcription

1 OPENING GENERAL SESSION Monday, November 10 8:30 a.m. 10:10 a.m. BUILDING A WORLD-CLASS SAFETY CULTURE Presented by Opening General Session David Walls President & Chief Executive Officer Austin Industries A world-class safety culture requires a zero accident mentality where accidents are not tolerated. Creating a world-class safety culture demands a deep and abiding commitment from leadership to craftsmen. Mr. Walls will share his insights, based on years of experience, study, and research, on the key factors from leadership qualities to actual safety processes that are necessary to achieve a world-class safety program in the construction industry. To print on both sides of the page, set your printer for duplex printing. Copyright 2014 International Risk Management Institute, Inc. 1

2 OUR STARS ARE NEVER OUT OF REACH. Our network of offices and dedicated insurance professionals are always in reach and ready to provide you with the best in class underwriting, risk control, and claims services. We are local. We are national. We are ORCPG. Pasadena New York Chicago Dallas Atlanta Kansas City (626) Old Republic Construction Insurance Agency, Inc. CLS# Old Republic Construction Insurance Agency of New York, Inc., LS#668042

3 David Walls President and CEO Austin Industries Mr. Walls is president and CEO of Austin Industries, as well as president of Austin Bridge & Road. He began his career with Austin Commercial in 1980 as a project engineer. He advanced to become one of Austin Commercial s premier field project managers before being named vice president and director of operations in He held the position of president of Austin Commercial from 1996 to During his tenure as president of Austin Commercial, the company had substantial growth in the aviation, health care, semiconductor, research and development, and university sectors with expanded geographic operations on the East and West coasts. Mr. Walls holds a B.S. in construction technology from the University of Houston, an M.S. in building construction from Texas A&M University, and a Ph.D. in leadership from Dallas Baptist University. Mr. Walls currently serves as a trustee of Baylor Scott & White Health Care System and as a director on the TEXO board. TEXO is the largest commercial contractors association in Texas and one of the largest affiliated with the national Associated Builders and Contractors (ABC) and The Associated General Contractors of America (AGC). Opening General Session 3

4 Notes 4

5 World-Class Safety Program 5 Opening General Session Presented By: David Walls President and CEO Austin Industries

6 World-Class Safety Program PASSION FOR SAFETY Leadership does make a difference! Leadership qualities of a world-class safety program Safety processes of a world-class safety program Culture PASSION FOR SAFETY Why did you kill my son? Tragic events are defining moments. Inspire all to get passion for safety without experiencing a fatality. 6

7 Good News The construction industry statistics continue to improve. Bad News The construction profession leads the industry for number of accidents and fatalities in the U.S. for decades. Opening General Session World-Class Safety Program A safety culture supported by all employees, and a work environment where accidents are not tolerated a zero accident mentality. 7

8 The subject of construction is very complex with many variables that affect safety World-Class Safety Program 1 Safety Background Pure Food and Drug Act of 1906 Federal Employers Liability Act of 1908 Walsh-Healey Public Contracts Act of 1936 Fair Labor Standards Act of 1938 Occupational Safety and Health Act of

9 OSHA LAW Wake-up call to American employers. Reduce on-the-job injuries. Educate and train employees about hazards. Prime contractor has overall responsibility. Subcontractors assume responsibility for their work. Opening General Session OSHA Leading Cause of Worker Deaths Falls Electrocutions Struck by object Caught-in-between 2 9

10 Behavior-Based Safety Behavior contributes to most injuries. Physical environment. Social environment culture. Craftsman s experience. 3 Safety Programs Safety is your legal responsibility. Safety is your moral responsibility. Safety improves quality. Safety improves performance. 10

11 Opening General Session 4 SAFETY RESEARCH STUDY What are the leadership qualities contractors employ to have a world-class safety program? What are the safety processes contractors employ to have a world-class safety program? 11

12 DELPHI CONSTRUCTION EXPERT PANEL 70% senior leadership of organizations 30% safety directors 33 years in construction 52,000 employees 109 million man-hours annually $30 billion in revenue annually LEADERSHIP MAKES A DIFFERENCE It s all about leadership. You are not a leader if you have no followers. Ability to influence those in our organization. Leading our families, civic, church, and in our workplace. Leadership for your safety program starts with you! 12

13 Leadership Qualities Opening General Session 5 Commitment Commitment starts with you. You must be personally committed. Practice what you preach with passion. Engaged and actively involved. Safety is a core value. Zero-accident mentality. 13

14 Commitment Scorecard Yes No 1 Senior leadership commitment to safety 2 Personal commitment to safety 3 24/7 commitment to safety all aspects of life 4 Attitude safety as core value 5 Passionate about safety daily 6 Consistency addressing safety issues 7 Assertive stop work or challenge unsafe behavior 8 Engaged and actively involved 9 Dedication safety as a core value 10 Persistence never give up World-Class Safety Performance starts with you! Integrity If there is no trust, there is no relationship? You earn trust by giving trust. Integrity is the foundation of all relationships. Moral obligation for the workman. Share recognition with employees. Admit mistakes and be open to feedback. 14

15 Integrity Scorecard Yes No 1 Integrity, trustworthy, or honorable to all around you 2 Moral obligation care for well-being of every individual 3 Compassion, empathy, or sincere concern for others 4 Collaborative attitude and team player 5 Shares recognition with employees 6 You earn trust by giving trust 7 Admit your mistakes 8 Promote teamwork 9 Be intellectually honest with yourself Opening General Session 10 Put others before self World-Class Safety Performance starts with you! Accountability Hold yourself accountable first, then others. You must be personally accountable. Challenge others to be accountable for safety. Hold your entire team accountable for safety. Develop a sense of urgency. Own problems and difficult issues. 15

16 Accountable Scorecard Yes No 1 Personally accountable for safety 2 Holds employees accountable for safety 3 Empowerment and authority to stop work for unsafe acts 4 Delegate but hold individuals accountable 5 Ownership of safety 6 Responsibility safety is job one 7 Action make tough decisions 8 Ability to change open-minded to new ideas 9 Challenges organization and ask tough questions 10 Reliability consistent in all areas of life World-Class Safety Performance starts with you! Competence Skilled craftsman will be known before Kings. Proverbs 22:29 Professional competence Continual learner and educator Challenge organization to pursue excellence Open-minded and have the ability to change Discipline and focus on safety People want to work for winners! 16

17 1 Personal competence Competence Scorecard Yes No 2 Senior leadership competence 3 Professional competence 4 Pursuit of excellence 5 Ownership of safety 6 Action make tough decisions 7 Ability to change 8 Dedication safety core value 9 Discipline continual focus on safety Opening General Session 10 Challenges organization and employees constructively World-Class Safety Performance starts with you! Value People People are our most precious resource. Always show respect to all individuals. Take time to invest in people. Listen, listen, listen to those around you. Build confidence, encourage others, and share recognition. You have a moral obligation to get employees home to their families each night in a safe condition. 17

18 Value People Scorecard Yes No 1 Value and respect people not number, statistic, or dollar 2 Empathy, compassion, or sincerely care for well-being of employees 3 Listen to those around you 4 Team player, collaborative attitude, and promote active participation 5 Shares recognition with your team 6 Focus is on people, not economics or budgets 7 Celebrate safety successes and show appreciation 8 Servant leader (what can I do to help) 9 Relationship builder 10 Encourager and confidence builder with employees World-Class Safety Performance starts with you! Vision Where there is no vision, the people perish. Proverbs 29:18 Visible leader Constant communicator Passionate about safety Influential and inspiring Safety is a strategic issue 18

19 Vision Scorecard Yes No 1 Articulate safety mission and vision 2 Visible leadership 3 Passionate about safety 4 Commitment to safety culture 24/7 5 Constant communicator 6 Motivational 7 Influential 8 Disciplined 9 Wisdom 10 Strategic Opening General Session World-Class Safety Performance starts with you! Lead by Example Does your walk match your talk? Role model. Own and solve problems. Coach, encourage, and share lessons learned. Admit mistakes and be open to feedback. Practice servant leadership. 19

20 Lead by Example Scorecard Yes No 1 Role model 2 Constant communicator visible leadership 3 Ownership of safety 4 Eliminate fear in workplace 5 Mentor or coach 6 Sharer of ideas lessons learned 7 Servant leader (what can I do to help?) 8 Problem solver 9 Educator and continual learner 10 Teacher with the ability to learn from the students and history World-Class Safety Performance starts with you! Safety Processes 6 20

21 Learning Organization Organizations must have a system for collecting institutional knowledge. Continuous improvement Toolbox training Classroom training A coaching mindset Lessons learned Opening General Session Share and learn from your mistakes Learning Organization Scorecard Yes No 1 Safety training and education 2 New employees / orientation special attention and buddy system 3 Fall protection training / zero-tolerance 4 Job hazard analysis 5 OSHA 30-hour training for superintendents and OSHA 10-hour for all workers 6 Root cause analysis / training 7 Pre-task planning daily 8 Toolbox meetings 9 Project safety teams 10 Lessons learned / share near misses and accidents World-Class Safety Performance starts with you! 21

22 Structure All companies must have formal systems, processes, and policies to endure. Policies Systems Standards Processes 1 All are responsible for safety Structure Scorecard Yes No 2 Bilingual safety orientations at hiring and on all sites 3 Stop work authority for all employees for unsafe acts 4 Established and enforced safety standards Zero-tolerance for employees who choose to work in 5 hazardous situations 6 Fall protection policy 7 Electrical lockout policy 8 Cranes and lifting policy 9 Moving equipment policy 10 OSHA classroom training World-Class Safety Performance starts with you! 22

23 Measurement What leadership measures will improve. Performance goals Root cause analysis Leading indicators Lagging indicators Safety surveys Opening General Session Measurement Scorecard Yes No 1 Safety goals in every employee s individual performance plan 2 Safety plan with measurable objectives for every site 3 Formal investigation of incidents (injuries, illnesses, and near misses) 4 Lessons learned share near misses and accidents 5 Root cause analysis and training 6 Measure leading (near misses, training, etc.) and lagging indicators 7 Prequalification of subcontractors including safety performance 8 Safety surveys safety audits 9 Safety scorecard post contractor s performance at job site 10 Senior leadership review safety performance World-Class Safety Performance starts with you! 23

24 Accident Recordable Rate Best Contractor Performance Safety Record Contractor A.3 Contractor B.5 Contractor C.6 Contractor D.7 Contractor E.8 Worst Contractor Performance Contractor F 6.0 Contractor G 5.5 Contractor H 5.3 Contractor I 4.9 Contractor J 4.7 Best Practices for Safety Policies and Training 24

25 Safety Policy and Training Scorecard Yes No 1 Fall protection training zero-tolerance 2 Scaffolding policy 3 Ladder policy 4 PPE (personal protective equipment) policy 5 Crane and lifting policy 6 Operating equipment policy 7 Heavy moving equipment policy 8 Vehicle policy no texting and hands-free phone 9 Traffic control policy 10 Open trench training 11 Respiratory and confined space policy 12 MSDS (Material Safety Data Sheet) policy 13 Electrical lockout / tag out policy 14 Temporary electrical GFCI policy 15 OSHA classroom training World-Class Safety Performance starts with you! Opening General Session Culture You get the behavior you tolerate. The culture of the company is the DNA of the organization. Culture is the daily behaviors of your employees. Culture drives operational performance. Operational performance leads to organizational success. Values and systems define culture. What is the culture of your company known for? 25

26 Culture Leadership Behavior Scorecard Yes No Commitment 1 Personally engaged and actively involved 2 Senior leadership committed to safety 3 Passionate about safety daily in all aspects of life Integrity 4 Moral obligation care for well-being of every individual 5 Team player, collaborative attitude, and promote active participation 6 Put others before self Accountable 7 Own safety job one 8 Hold individual and organization accountable 9 Own problems and difficult issues Competence 10 Professional / personal excellence 11 Discipline continual focus on safety 12 Challenge organization to pursue excellence Culture Leadership Behavior Scorecard (Continued) Value People 13 Value and respect people not number, statistic, or dollar 14 Listen to those around you 15 Encourager and people builder Visionary 16 Constant communicator articulate safety vision and mission 17 Passionate about safety 18 Visible leadership 19 Role model Lead by Example 20 Servant leader what can I do to help? 21 Mentor or coach World-Class Safety Performance starts with you! Yes No 26

27 Culture Safety Process Behavior Scorecard Yes No 1 Lessons learned, with pictures Learning Organization 2 Safety training behavior based on job specific 3 Fall protection training zero-tolerance 4 5 New employees orientation, identify, special attention, and buddy system PPE require craftspeople to show knowledge and use of protective equipment Structure 6 All are accountable and responsible for safety 7 Stop work authority for all employees for unsafe acts 8 Established and enforced safety policies Zero-tolerance for employees who choose to work in hazardous 9 situations 10 Fall protection policy World-Class Performance starts with you! Opening General Session Culture Safety Process Behavior Scorecard (Continued) Measurement Yes No 11 Measure leading (near misses, training, etc.) and lagging indicators 12 Formal investigation of incidents (injuries, illnesses, and near misses) 13 Safety goals in every employee s annual individual performance 14 Safety plan with measureable objectives for every site 15 Safety surveys World-Class Performance starts with you! 27

28 Conclusion World-Class Safety Program Leaders have a moral obligation for the well-being of their employees. Sins of Omission Leaders, what are you NOT doing that you could be doing to have a world-class safety program? Apply these leadership qualities and safety processes to your organization and you will have a world-class safety program. Our responsibility is to build all projects without anyone getting hurt on the job! References 1. Walls, David B. (2014) World-Class Safety Program Dallas, TX: Millet the Printer 2. Occupational Safety & Heath Administration. (2011b). Commonly used statistics. Retrieved from 3. McSween, T.E. (2003) Value-based safety process (2 nd ed.). Hoboken, NJ: John Wiley & Sons, Inc., Walls, David B. (2014) World-Class Safety Program Dallas, TX: Millet the Printer 5. Walls, David B. (2014) World-Class Safety Program Dallas, TX: Millet the Printer 6. Walls, David B. (2014) World-Class Safety Program Dallas, TX: Millet the Printer 28

29 To purchase a copy of World-Class Safety Program Please visit or wcsp@world-classsafetyprogram.com Opening General Session 29

30 Notes 30