Inventory of Departmental Key Performance Indicators (KPIs)

Transcription

1 Inventory of Departmental Key Performance Indicators (KPIs) Survey Quadrant No. Key Performance Indicator KPI Definition Formula 1 "Accuracy in coal stock measurement (For Area Level- Frequency is on quarterly basis, For Subsidairy HQ-Frequency is on biannual basis, For CIL HQ-Frequency is on annual basis)" Measures the accuracy in coal stock measurement by verifying the coal stock by external surveyors 5- If number of instances of variation beyond+/- 5 % is 0 4- If number of instances of variation beyond+/- 5 % is 1 3- If number of instances of variation beyond+/- 5 % is 2 2- If number of instances of variation beyond+/- 5 % is 3 1- If number of instances of variation beyond+/- 5 % is more than 3 As per rating scale Financial 2 Profit Variance per tonne Measures the actual profit generated per tonne against the budgeted profit per tonne 5-100% and above achievement 4- Between 86%-99% achievement 3- Between 76%-85% achievement 2- Between 61%-75% achievement 1- Below 60% achievement Actual Profit per tonne Budgeted Profit per tonne (Refer rating scale for score) 3 Loss Variance per tonne Measures the loss margin generated per tonne of coal against the budgeted loss per tonne 5-100% and above achievement 4- Between 86%-99% achievement 3- Between 76%-85% achievement 2- Between 61%-75% achievement 1- Below 60% achievement Budgeted loss per tonneactual loss per tonne Budgeted loss per tonne b. (i) If the answer of above is positive, then add 100 to the answer to get achievement % (ii) If the answer of above is negative, then subtract 100 to the answer to get achievement % (Refer rating scale for score

2 1 Timely completion of measurement for verification of contractors bills (Hired HEMM etc) Measures the timeliness in completion of measuresment for verifying the contractors bill (Benchmark within 15 working days of completion of a month for the previous month) 5- If number of bills whose verification got delayed is ""0"" 4- If number of bills whose verification got delayed is less than ""5"" 3- If number of bills whose verification got delayed is less than ""8"" 2- If number of bills whose verification got delayed is less than ""12"" 1- If number of bills whose verification got delayed is more than ""12"" As per rating scale Customer 2 Timely verification of final bill for closure of contract Measures the timeliness in verification of final bill for closure of contract (Benchmark within one month of receipt of bill ) 5- If percentage is 95%-100% 4- If percentage is between 80%-94% 3- If percentage is between 60%-79% 2- If percentage is between 50%-59% No of bills whose verification got completed within benchmark timelines No of bills to be verified (Refer rating scale for final score) 3 Timely submission of statutory Plans and Sections Measures the number of statutory Plans and Sections which have been submitted in time relative to total number of statutory Plans and Sections required to be submitted (copies of Plan & Sections to be submitted to Chief Inspector within 31st October of every year) Number of times when statutory Plans & Sections submitted on time Actual number of statutory Plans & Sections required to be submitted Survey\2

3 4 Timely submission of reports and plans Measures the number of reports and plan which have been submitted in time relative to total number of reports and plans required to be submitted (This includes submission to Area / Subsidairy/ CIL ) Number of reports actually submitted Number of reports required to be submitted Customer 5 Timely verification of Overburden (OB) and quary coal Measures the timely verification of Overburden (OB) and quary coal (Benchmark Timelines- within 10 days of receipt of report of Overburden (OB) and quary coal) No of reports whose verification got completed within benchmark timelines No of reports to be verified (Refer rating scale for final score) 6 Scrutiny of reports and plans of Mine Measures the timely scrutiny of reports and plans of mine (Benchmark Timelines- within 7 days of receipt of report and plan) No of reports and plans whose scrutiny got completed within benchmark timelines No of reports and plans to be scrutinised (Refer rating scale for final score) Survey\3

4 Customer 7 Timely reply to parliament questions / RTI Measures the number of parliament questions/rti replied in time relative to total number of parliament questions/rti replied. Following scale to be adhered to for rating: 5- if the number of parliament questions/rti replied on time is 91% or above of the total 4- if the number of parliament questions/rti replied on time is between 81 to 90% of the total 3- if the number of parliament questions/rti replied on time is between 71 to 80% of the total 2- if the number of parliament questions/rti replied on time is between 61 to 70% of the total 1- if the number of parliament questions/rti replied on time is less than 60% of the total Number of parliament questions/rti replied in time Total number of parliament questions/rti replied Survey\4

5 1 Coal Production Achievement % Measures the actual production against the target production 5-100% and above achievement 4- Between 86%-99% achievement 3- Between 76%-85% achievement 2- Between 61%-75% achievement 1- Below 60% achievement Actual coal production Target coal production Process 2 Timely updation and certification of Plans & Sections Measures the timely updation and certification of Plans & Sections by doing accurate survey and levelling 5- If number of violations identified during Inspections by Regional Inspectors is ""0"" 4- If number of violations identified during Inspections by Regional Inspectors is less than ""3"" 3- If number of violations identified during Inspections by Regional Inspectors is less than ""5"" 2- If number of violations identified during Inspections by Regional Inspectors is less than ""7"" 1- If number of violations identified during Inspections by Regional Inspectors is more than ""7"" As per rating scale 3 Timely updation of Statutory Records (Field books etc) Measures the timely updation of field book with respect to Plan & Section to bring to the notice of management 5- If number of violations identified during Inspections by Regional Inspectors is ""0"" 4- If number of violations identified during Inspections by Regional Inspectors is less than ""3"" 3- If number of violations identified during Inspections by Regional Inspectors is less than ""5"" 2- If number of violations identified during Inspections by Regional Inspectors is less than ""7"" 1- If number of violations identified during Inspections by Regional Inspectors is more than ""7"" As per rating scale Survey\5

6 4 Rectification of Statutory violataions Measures the number of statutory violations rectified against the number of statutory violations identified 5- If percentage is 95%-100% 4- If percentage is between 80%-94% 3- If percentage is between 60%-79% 2- If percentage is between 50%-59% Number of statutory violations rectified in the current year Number of statutory violations identified in the current year Process 5 Coal Stock measurement for Asset valuation Measures the timely completion of coal stock measurement in the Subsidiary/ Area/ Mine and submission of coal stock measurement report (Periodicity- For Unit level- Monthly, For Area Level-Quarterly, For Subsidiary HQ Level- Biannual and For CIL HQ Level- Annual Benchmark- For Unit Level- within 7 days of completion of the month,for Area Level- within 15 days of completion of the quarter,for Subsidiary HQ Level - within 21 days of completion of the bi annual period and For CIL HQ Level-within 30 days of completion of the annual period) No of reports submitted as per timelines No of reports required to be submitted 6 Timely submission of short/long term mining plan Measures the number of times when short term and long term mining plan was submitted on time Number of times when plan was submitted on time Total number of times when plan was submitted Survey\6

7 7 Timely submission of report on sand stowing Measures the number of instances of timely submission of report of sand stowing Number of times when report was submitted on time 12 Process 8 Performance appraisal - goal setting Measures the percentage of employees who submitted their goal sheets within the stipulated timeframe out of the total number of employees who are required to fill up the goal sheets. 5- If percentage is 100% 4- If percentage is between 95%-99% 3- If percentage is between 91%-94% 2- If percentage is between 81%-90% Number of employees who submitted their appraisal form within the due date Total target population of the eligible employees 9 Performance appraisal - timely completion Measures the proportion of employee performance appraisals completed as schedule (at the end of year)from the total appraisals due. 5- If percentage is 100% 4- If percentage is between 95%-99% 3- If percentage is between 91%-94% 2- If percentage is between 81%-90% No. of employees appraised by due date Total targeted population of the employees 10 Timely OB and quary coal measurement (in situ) Measures the timely completion of OB and quary coal measurement (Benchmark Timelines: To be completed within the first 15 working days of the next month for the previous month) No of reports actually submitted within agreed timelines No of reports required to be submitted Survey\7

8 11 Timely Coal Exposure Measurement Measures the timely completion of Coal Exposure measurement (Benchmark Timelines:To be completed within the first 3 working days of the next month for the previous month) No of reports actually submitted within agreed timelines No of reports required to be submitted Process 12 Timely submission of Stripping Ratio (SR) to Finance Measures the timely submission of Stripping Ratio (SR) to Finance (Benchmark Timelines:To be completed within the first 7 working days of the next quarter for the previous quarter) No of SR actually submitted within agreed timelines No of SR required to be submitted 13 Implementation of CIL guidelines Measures the number of CIL guidelines actually implemented against the number of CIL guidelines actually issued 5- If percentage is 95%-100% 4- If percentage is between 80%-94% 3- If percentage is between 60%-79% 2- If percentage is between 50%-59% No of CIL guidelines actually implemented No of CIL guidelines actually issued Survey\8

9 14 Conversion Factor Measures the timely determination of conversion factor before the expiry of previous conversion factor 5- If conversion factor is determined before the expiry of previous conversion factor 1- If conversion factor is determined after the expiry of previous conversion factor As per rating scale Process 15 Audit Paragraph rate A measure that highlights the degree to which documentation and process execution is in sync with the standard operating procedures of the company. 5- If percentage is 100% 4- If percentage is between 90 %-99% 3- If percentage is between 80%-89% 2- If percentage is between 60%-79% 1- If percentage is less than 60% Actual number of audit paragraphs dropped Actual number of audit paragraphs raised Survey\9

10 1 Updation of Records Measures the regular updation of various survey related records in a chronological manner 5- If number of instances of non availability of survey records is ""0"" 4- If number of instances of non availability of survey records is less than ""4"" 3- If number of instances of non availability of survey records is less than ""8"" 2- If number of instances of non availability of survey records is less than ""12"" 1- If number of instances of non availability of survey records is more than ""12"" Number of instances of non availability of survey records Learning & Growth 2 Updation of employee skill Measures the percentage of employees sent for training against the number of request for nomination received for training. 5- If percentage is 91% and above 4- If percentage is between 81 %-90% 3- If percentage is between 71%-80% 2- If percentage is between 50%-70% Number of employees released for trainings by the HOD Total number of employees nominated for trainings by HRD 3 Number of safety recommendations implemented Measures the number of safety recommendations which have been implemented in the survey department 5- If percentage is 95%-100% 4- If percentage is between 80%-94% 3- If percentage is between 60%-79% 2- If percentage is between 50%-59% Actual number of safety recommendations implemented in current year Targetted number of safety recommendations required to be implemented in current year Survey\10

11 4 Employee Satisfaction index Measures the employee engagement in their work activities and responsibilities in terms of enthusiasm and commitments. Following rating scale to be adhered for rating: 5- If percentage is 91% and above 4- If percentage is between 81 %-90% 3- If percentage is between 71%-80% 2- If percentage is between 50%-70% No. of employees giving a rating of 4 or 5 on a 5 point scale instrument Total survey population Learning & Growth 5 Coordination Meeting Measures the number of coordination meeting held with representatives from Areas/Unit 5- If percentage is 100% 4- If percentage is between 75%-99% 3- If percentage is 50%-74% 2- If percentage is 49%- 25% 1- If percentage is less than 25% Number of coordination meeting held Number of coordination meeting required to be held 6 New Initiatives implemented Measures the number of new initiatives implemented against the number of new initiatives agreed to be implemented 5- If percentage is 95%-100% 4- If percentage is between 80%-94% 3- If percentage is between 60%-79% 2- If percentage is between 50%-59% Actual number of new initiatives implemented Number of new initiatives agreed to be implemented Survey\11

12 Learning & Growth 7 Mandays of training undergone by each individual Measures the number of mandays spent on training by each individual relative to the nominated mandays to be spent on training 5- If percentage is 90% and above 4- If percentage is between 80 %-89% 3- If percentage is between 70%-79% 2- If percentage is between 50%-69% Actual mandays spent on training Total mandays nominated for training Survey\12