LEADER STRATEGIC THE. Strategic Planning, Negotiation & Conflict Management. London. Kuala Lumpur. Budapest. Prague.

Transcription

1 THE STRATEGIC LEADER Strategic Planning, Negotiation & Conflict Management London May Dec 2017 Kuala Lumpur May 2017 Budapest Oct 2017 Prague Nov 2017 The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.

2 THE STRATEGIC LEADER Strategic Planning, Negotiation & Conflict Management Introduction This seminar brings together the key strategic leadership skills of strategic planning, negotiation and conflict management required to succeed in today s complex and challenging business environment. Strategy is as it says in the classic text the art of war, complex yet when understood very simple, those who have a successful strategy are in control of the upcoming events. The implementation of strategies often requires the ability to exert influence and negotiate effectively. Negotiation is not litigation, neither is it war. Negotiation is not about obtaining total victory. Total victory by one party tends to be short lived. Negotiation and conflict management are key strategic management and leadership skills and are probably the single most used skills in business today. This seminar will enable you to: Challenge your preconceptions about strategic planning, negotiation and conflict management Understand the content of strategy - unravelled, demystified and translated into everyday language Learn how to implement the strategic planning process and get real value out of the process Learn how to analyse the much-misunderstood concept of winwin negotiation Obtain the essential tools and practical skills for the planning and management of the negotiation and conflict process, thereby developing the ability to negotiate value-creating solutions The seminar is split into two modules: MODULE I - Strategy & Strategic Planning MODULE II - Negotiation and Conflict Management in Organisations Each module is structured and can be taken as a stand-alone course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a two-week seminar. Objectives By the end of this course, you will be able to: Learn the key stages in the entire process, providing a takeaway toolkit for each key stage and each delegates Apply to management issues, learn option generation, opportunity cost, choice and implementation phases of strategy To understand the process of change, planning, organisational strategy and change Identify the sources of conflict in the professional environment Gain awareness of your own style in approaching conflict and negotiation Learn how to achieve true win-win results & expand your range of negotiating skills Be able to use a three-step planning guide to analyse and prepare for a negotiation ORGANISATIONAL IMPACT Improved planning, implementation, results and strategic leadership Integration of strategy, finance, and operations Much better decision-taking and time and resource allocation - leading to better organisational and individual performance Use of a well proven planning process & more effective implementation Learn to develop the range of skills and competencies required to manage conflict and negotiate effectively Gain the knowledge and confidence to tackle negotiations in a collaborative and constructive manner that produces added value outcomes Who Should Attend? Professionals from any industry who may find it hard to take a bigger picture view of business issues - both within and outside of the strategic planning process Ambitious professionals Management Teams Team members Administrators Anyone who wish to enhance their negotiation skills and make negotiation a more rewarding and effective part of their job Training Methodology The training process is based on a carefully planned mix of succinct tutor input with the practical illustration of tools and concepts, group work on case studies (some are video based), role play exercises with feedback, self assessment questionnaires and group discussion to develop the themes around participants own experiences and needs. Team involvement and working enable a strategy to be created from start to finish. This is a highly interactive seminar, using a mix of case studies, role play exercises, self assessment questionnaires, presentations and group discussion to develop the themes around participants own experiences and needs. It presents an opportunity for delegates to practice the skills taught using a variety of hands-on negotiation exercises that stress participation and that reinforce and build on the comprehensive course materials. PERSONAL IMPACT As a direct result of attending this course, you will: Develop new skills and thinking processes for you and the organisation Increasing behavioural flexibility and career flexibility (vertically and horizontally) Accelerated thinking speed and problem resolution for all difficult dilemmas Far greater motivation and proactivity Provide a deep understanding of personal conflict resolution style Develop the confidence and ability to influence others and obtain better results through an understanding of how to deal with difficult situations and tough negotiations

3 SEMINAR OUTLINE MODULE I STRATEGY AND STRATEGIC PLANNING DAY 1 DAY 4 Strategic Thinking and External Analysis Definitions of strategy and strategic planning? Why are strategy and strategic planning important? Understanding the main frameworks for strategic analysis Private and public sector strategies similarities and differences External analysis - understanding and analysing business attractiveness Analysing customers and benchmarking your own strategic position Global Strategy, Team Building and the Management of Internal Communication The essence of globalisation and global strategy Globalisation the strategic dimension Globalisation the organisational dimension Globalisation the human dimension How to build and manage a strategic planning team Communicating strategy through the organisation Gaining your team s commitment and buy-in to the strategy How attractive is the game that we have chosen to play? DAY 2 Internal Analysis and Fusion into Strategic Choice The interface and balance of external and internal analysis Internal analysis: financial Internal analysis: non-financial The concept and practicalities of the balanced scorecard Diagnosing and analysing strategic problems and opportunities Fusion of analysis into strategic choices - SWOT and the strategy matrix How well are we playing the game that we have chosen to play? DAY 3 Strategic Plans and the Relevance of Alliances and Joint Ventures DAY 5 Strategic Implementation and Getting the Value out of Strategy Alignment of strategy, culture, structure and people Effective execution - converting strategic analysis and planning into action Aligning and linking strategy with operational objectives Implementation getting practical things done Creating tomorrow s organisation out of today s organisation Strategic planning at a personal level Overview - the complete strategy process Summary and conclusions - the corporate and individual value of strategic planning Review of the tools used so far The content of a strategy: avoiding paralysis by analysis Putting a strategic plan together the 5-page framework A real-life example of a business strategy/strategic plan Strategies for alliances and joint ventures Management of alliances and joint ventures Examples of best practice in alliances and joint ventures

4 SEMINAR OUTLINE MODULE I I NEGOTIATION AND CONFLICT MANAGEMENT IN ORGANISATIONS DAY 6 Negotiation and Conflict Management Negotiation theory and practice negotiation defined Power and society the rise of negotiation and conflict management The sources of conflict in the organisation Conflict escalation and steps to prevent it Conflict management strategies The two distinct approaches to negotiation Understanding your own negotiation style Negotiation as a mixed motive process DAY 9 Mediation Skills A Powerful Negotiation Tool Communication and questioning Active listening in negotiation ADR processes putting negotiation in context Negotiation, Mediation, Arbitration and Litigation Mediation as a facilitated negotiation Techniques of the mediator - practical mediation skills to help resolve disputes Working in negotiation teams Mediation in practice mediation exercise DAY 7 Practical Negotiation Strategies Strategic and tactical negotiation approaches to negotiation Value claiming distributive negotiation strategies BATNA, Reserve point, Target point Opening offers, Anchors, Concessions Value creating Integrative negotiation strategies Sharing information, diagnostic questions & unbundling issues Package deals, multiple offers and post-settlement settlements The four possible outcomes of a negotiation DAY 10 International and Cross Cultural Negotiations International and cross cultural negotiations Cultural Values and Negotiation Norms Advice for cross cultural negotiators Putting together a deal Team international negotiation exercise Applying learning to a range of organisational situations Summary session and questions DAY 8 Negotiation Planning, Preparing and Power Wants and needs distinguishing between interests and positions A three step model for negotiation preparation Your position, their position and the situation assessment Understanding the sources of negotiating power Altering the balance of power The power of body language Understanding thoughts from body language Dealing with confrontational negotiators

5 THE STRATEGIC LEADER Strategic Planning, Negotiation & Conflict Management Code Date Venue Fees MG May 2017 London $11,000 MG May 2017 Kuala Lumpur $11,000 MG Oct 2017 Budapest $11,000 MG Nov 2017 Prague $11,000 MG Dec 2017 London $11,000 REGISTRATION DETAILS LAST NAME: FIRST NAME: DESIGNATION: COMPANY: ADDRESS: CITY: COUNTRY: TELEPHONE: MOBILE: FAX: AUTHORISATION DETAILS AUTHORISED BY: DESIGNATION: COMPANY: ADDRESS: CITY: COUNTRY: TELEPHONE: MOBILE: FAX: PAYMENT DETAILS q Please invoice my company q Cheque payable to GLOMACS q Please invoice me CERTIFICATION Successful participants will receive GLOMACS Certificate of Completion 4 WAYS TO REGISTER Tel: +971 (04) Fax: +971 (04) info@glomacs.ae Website: TERMS AND CONDITIONS Fees Each fee is inclusive of Documentation, Lunch and refreshments served during the entire seminar. Mode of Payment The delegate has the option to pay the course fee directly or request to send an invoice to his/her company/ sponsor. Credit card and cheque payments are both acceptable. Cancellation / Substitution Request for seminar cancellation must be made in writing & received three (3) weeks prior to the seminar date. A US$ processing fee will be charged per delegate for each cancellation. Thereafter, we regret that we are unable to refund any fees due, although in such cases we would be happy to welcome a colleague who would substitute for you. Hotel Accommodation is not included in the course fee. A reduced corporate rate and a limited number of rooms may be available for attendees wishing to stay at the hotel venue. Requests for hotel reservations should be made at least three (3) weeks prior to the commencement of the seminar. All hotel accommodation is strictly subject to availability and terms and conditions imposed by the hotel will apply. Attendance Certificate a certificate of attendance will only be awarded to those delegates who successfully completed/ attended the entire seminar including the awarding of applicable Continuing Professional Education Units/Hours. Force Majeure any circumstances beyond the control of the Company may necessitate postponement, change of seminar venue or substitution of assigned Instructor. The Company reserves the right to exercise this clause and implement such amendments. Fair Access / Equal Opportunities In the provision of its services as a world-class Training Provider, the Company is committed to provide fair access / equal opportunities throughout the delivery of its courses and assessment leading to the completion of training seminars, or 3rd party qualifications/certifications.

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