THE PRINCE S TRUST - OPERATIONS JOB DESCRIPTION

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1 TH PRINC S TRUST - OPRATIONS JOB DSCRIPTION JOB TITL: Head of Community ngagement LOCATION: Cardiff/Birmingham/Belfast/Glasgow/London/Manchester OVRVIW OF ROL: The Prince s Trust helps young people to succeed and reach their potential in life. We work in partnership with colleagues, volunteers and partners across the UK. Our Teams are structured into three nglish regions, Scotland, Northern Ireland and Wales. Young people are supported through a range of services to develop their confidence and skills to live, learn and earn. As Head of Community you will be a core member of the xecutive Management Team (MT). You will be a dynamic, energetic and passionate leader and communicator with experience of building and managing high impact partnerships. You will have the ability to inspire confidence and engagement, be able to manage multiple projects and stakeholders with ease, have excellent collaboration skills and develop strong working relationships. You will: - Oversee our strategic engagement within our geographies. Work with colleagues to deepen our relationships and become the partner of choice, maximising our reach and transformational impact for young people; - Maintain and disseminate insightful intelligence within our sector and beyond, to ensure we have the right offer of support for young people within our geographies, continuing a cycle of innovation and test and learn approach; - In collaboration with the national Marketing and Communications team, lead and develop our marketing and engagement to support the achievement of our strategic goals, galvanising our communities to champion young people; - Listen to young people and involve them in shaping our future; - ngage and expand The Prince s Trust community, including our ambassadors, Youth Forum and volunteers to mobilise our society around young people as a force of good. - Work closely with our colleagues in Fundraising to ensure we are maximising any funding opportunities from within their geographies / networks and directing them appropriately.

2 TH PRINC S TRUST - OPRATIONS JOB DSCRIPTION SUCCSS CRITRIA: 1. The Prince s Trust takes a strategic approach. We are forward-looking and continually innovating, testing and learning new ways to change lives for the better. 2. Our campaigns are integrated seamlessly between national, regional and local activities, with a consistency of branding and messaging to achieve measurable results in support of our strategic goals; 3. Our partners are passionate about our work and in helping young people to succeed in life. Our partnerships are enhanced and new ones built to help achieve our operational goals; 4. MT decision-making and planning includes a strategic communication and engagement input to enhance our messaging and relationship building; 5. Our Marketing and Communications (MarComms) Manager is inspired to plan and deliver a marketing & communications plan that supports our strategic goals with specific region/country priorities; 6. The communications and engagement skills and competencies of all staff and designated communications champions in the Region/Country are developed and enhanced, increasing our capability and capacity; 7. The Prince s Trust Youth Task Force and Youth Forum mobilises our society around young people as a force of good and supports our wider strategic goals; 8. We have more Prince s Trust Ambassadors who represent The Trust with passion and contribute to our communications and wider community activities across our geographies; 9. We identify the opportunities and have a strategy and design in which we have more and more diverse volunteers contributing and enhancing our work across the spectrum of activities and across the young person journey. 10. We work as a team within and across our geographies to help young people transform their lives by developing the confidence and skills to live, learn and earn; 11. Our Community activity expenditure is managed in accordance with the standards set out by the finance department ensuring effective use of our resources; 12. Our culture drives what we do. We live the values of The Trust and perform in accordance with the behavioral framework ensuring The Princes Trust is the best place to work; 13. The Safeguarding and welfare of children and young people we work with is our priority at The Prince s Trust. This role will require the post holder to have responsibility and management for the safeguarding the children and young people participating in our programmes in accordance with The Prince s Trust safeguarding policies;

3 TH PRINC S TRUST - OPRATIONS JOB DSCRIPTION 14. Take a lead in ensuring your team complies with all The Trust s policies for working with young people, volunteers, partners, service delivery, recruiting safely and Health and safety. In a leadership role, this will involve sharing responsibilities for the local emergency contact practices. PRSON SPCIFICATION Behavioural Indicators Delivering Results Delivers great outcomes through our vision and strategy, effectively planning and meeting targets. Leading by xample Is an inspiring role model for others, building trust and living our Values; Always keeps young people at the centre of what we do. Continuous Improvement Consistently seeks to improve how we do things to achieve better outcomes for young people. mbraces change and innovation. ffective Communication Communicates clearly, effectively and honestly. Listens to others and adapts communication to suit them. One Team Works with others as one team, actively collaborating to achieve a shared vision. Builds relationships across The Trust, sharing information and expertise.

4 TH PRINC S TRUST - OPRATIONS JOB DSCRIPTION Skills and Knowledge: Strong understanding of the challenges young people within the Trust s target group face. xcellent knowledge of PR, marketing and wider strategic engagement activities. xcellent interpersonal, written and verbal communication skills, including the ability to work with a wide range of external and internal stakeholders. Ability to access key regional partners and build influence and support. High level planning skills to control effective use of resources and the ability to manage multiple priorities. Demonstrate knowledge of the local Prince s Trust provision. Can determine decisions, making trade-offs where appropriate and understand the impact on interrelated areas. xperience: Knowledge of project management techniques. Knowledge of Health and Safety practices and processes. Knowledge of Safeguarding practices and processes Knowledge of the benefits system and how it impacts young people. Flexibility to work some evenings and weekends as required. Strong awareness and understanding of diversity, equal opportunities and ability to translate these into effective action. xperience in the planning and implementation of high profile communications and high level engagement activities. xperience of high profile event planning involving multiple stakeholders. Track record of ability to lead, organize and motivate a diverse team. xperience of developing effective delivery or referral partnerships (e.g. F Colleges, Third Sector, Local/Devolved Government, mployers). xperience of pitching to diverse, high calibre audiences.

5 TH PRINC S TRUST - OPRATIONS JOB DSCRIPTION Proven track record of strategic thinking, business planning and managing large headcount across multiple locations. Worked with KPIs and other measures to develop a performance and accountability culture. Full driving license D *ssential criteria (), Desirable criteria (D) RSPONSIBL TO: Director Budget: Management of an annual budget KY CONTACTS: xecutive Management Team; national marketing and Communications team; Region, Country and Head Office colleagues; volunteers and ambassadors; contact centre; Partnerships, Business Partner functions (including: Digital Delivery, Fundraising; Finance, Performance & Impact; Operations Support; People & Learning). Multiple external relationships across the public and private sector Salary band/grade Proposed Band 3 The Prince s Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory [enhanced] DBS check / basic Disclosure / PVG Scotland Disclosure / Access NI check.