Dr Deniz Kucukusta. Associate Professor School of Hotel and Tourism Management The Hong Kong Polytechnic University

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1 Dr Deniz Kucukusta Associate Professor School of Hotel and Tourism Management The Hong Kong Polytechnic University Areas of Research Expertise Hospitality Management Human Resources Management in the Hospitality Industry Medical Tourism Wellness Tourism Spa Management Areas of Teaching Expertise Managing Human Resources in Hospitality and Tourism Industries Design for Hospitality Hotel Management Resort and Spa Hotel Management Personal Introduction Dr Kucukusta earned her PhD degree at Dokuz Eylul University in Turkey after having worked for five years in the travel and tourism industry. She has taught a range of subjects in various areas of hospitality management from the higher-diploma to post-graduate levels including Lodging Management, Resort and Spa Hotel Management, Human Resources. She is involved in the design of a postgraduate cross-discipline subject, Design for Hospitality, which is a unique course in the hospitality curriculum. Dr Kucukusta received the SHTM Teaching Excellence Award 2015/16, after being nominated for the second time. She is involved in several teaching projects department and university wise including Experiential Teaching and Learning in Newly Renovated Classrooms Project, initiated by the Working Group on Innovative Learning Spaces (WGILS) and Learning Spaces Development for the University Leveraging the New Renovated Theatres and Classrooms to Facilitate Active and Collaborative Learning Project by Education Development Center. She is taking part in the application of a large-scale, collaborative project titled Open Curriculum Project (Incorporating Output from Student Research in the Revision of Subject Syllabus in Rapidly Advancing Business and Technology Areas). administered by the Learning and Teaching Committee of PolyU. Dr Kucukusta s research has focused primarily on the areas of hospitality management and health and wellness tourism. She authored academic articles, book chapters, book reviews, and entries. She serves as an Editorial Board member of several academic journals and she is a guest-editor for International Journal of Hospitality Insights for a special issue on medical tourism. She contributes with publications to top-tier journals, attend international conferences, apply competitive research grants and continues to involve in other scholarly activities.

2 Qualifications Academic Qualifications PhD (2007) Dokuz Eylul University, Turkey MSc (2001) Dokuz Eylul University, Turkey BA (1994) Cukurova University, Turkey Publications Journal Articles Kucukusta, D. (2017). Chinese travelers preferences for hotel amenities. International Journal of Contemporary Hospitality Management 29 (7), , Kucukusta, D., Denizci Guillet, B. Chan, H.L. (2016). The effect of CSR practices on affective commitment in the airline industry. Journal of China Tourism Research. 12:3-4, Besbes, A., Legohérel, P., Kucukusta, D., Law, R. (2016). A Cross Cultural Validation of the Tourism Web Acceptance Model (T-WAM) in different cultural contexts, Journal of International Consumer Marketing, 28(3), Fang, B., Qiang, Y.; Kucukusta, D., Law, R. (2016). Analysis of the perceived value of online tourism reviews: Influence of readability and reviewer characteristics. Tourism Management. 52(2), Guillet, B.D., Kucukusta, D., Liu, L. (2016). An Examination of Social Media Marketing in China: How do the top 133 hotel brands perform on the top four social media sites? Journal of Travel and Tourism Marketing. 33 (6), Guo, Y., Guillet, B. D., Kucukusta, D., Law, R. (2016) Segmenting Spa Customers Based on Rate Fences Using Conjoint and Cluster Analysis. Asia Pacific Journal of Tourism Research. 21(2), Kucukusta, D., Denizci Guillet, B. D. (2016). Lifestyle segmentation of spa users: a study of inbound travelers to Hong Kong. Asia Pacific Journal of Tourism Research. 21(3), Denizci Guillet, B., Kucukusta, D. (2016). Spa Market Segmentation According to Customer Preference. International Journal of Contemporary Hospitality Management. 28(2), Pang, L., Kucukusta, D., & Chan, X. (2015). Employee Turnover Intentions in Travel Agencies: Analysis of Controllable and Uncontrollable Factors. International Journal of Tourism Research. 17 (6), Zhang, L.; Guillet Denizci, B; Kucukusta, D. (2015). Online Travel Agents Hotels Foe or Friend? A Case Study of Mainland China. Journal of China Tourism Research. 11 (4), Kucukusta, D., Law, R., Besbes, A., Legohérel, P. (2015). Re-examining perceived usefulness and ease of use in online booking: The case of Hong Kong online users. International Journal of Contemporary Hospitality Management. 27 (2),

3 Kucukusta, D., Guillet, B. D. (2014). Measuring spa goers preferences: A conjoint analysis approach. International Journal of Hospitality Management. 41, Leung, D., Law, R., Kucukusta, D. & Denizci Guillet, B. (2014). How to review journal manuscripts: A lesson learnt from the world s excellent reviewers. Tourism Management Perspectives. 10, Kucukusta, D., Heung, V.C.S., & Hui, S. (2014). Deploying self-service technology in luxury hotel brands: perceptions of business travelers. Journal of Travel and Tourism Marketing. 31 (1), Kucukusta, D., Guillet, B. D., Lau, K.W., (2014). How Do Five- and Six-Day Work Schedules Influence the Perceptions of Hospitality Employees in Hong Kong? Asia Pacific Journal of Tourism Research. 19(2), Kucukusta, D.; Mak, A. & Chan, X. (2013). Corporate Social Responsibility Practices in Four and Five-Star Hotels: Perspectives from Hong Kong Visitors. International Journal of Hospitality Management. 34, (SHTM Undergraduate Student project: I was 90% responsible for developing and writing the entire paper including submission and revisions.) Denizci Guillet, B., Seo, K., Kucukusta, D., & Lee, S. (2013). CEO duality and firm performance in the U.S. restaurant industry: Moderating role of restaurant type. International Journal of Hospitality Management. 33, Kucukusta, D., Pang, L. Chui, S. (2013). Inbound Travelers Selection Criteria for Hotel Spas in Hong Kong. Journal of Travel and Tourism Marketing. 30 (6), Heung, V.C.S., & Kucukusta, D. (2013). Wellness tourism in China: Resources, Development and Marketing. International Journal of Tourism Research. 15 (4), Kucukusta, D., & Heung V. (2012). The Problems of Developing Wellness Tourism in China: From Supply Perspective. Journal of China Tourism Research. 8 (2), Denizci Guillet, B., Kucukusta, D., & Xiao, Q. (2012). An examination of executive compensation in the restaurant industry. International Journal of Hospitality Management, 31(1), Denizci Guillet, B., Yaman, R., & Kucukusta, D. (2012). How is corporate social responsibility perceived by managers with different leadership styles? The case of hotel managers in Hong Kong. Asia Pacific Journal of Tourism Research, 17(2), Heung, V.C.S., Kucukusta, D., & Song, H. (2011). Medical tourism development in Hong Kong: An assessment of the barriers. Tourism Management, 32 (5), Heung, V.C.S., Kucukusta, D., & Song, H. (2010). A Conceptual Model of Medical Tourism: Implications for Future Research. Journal of Travel and Tourism Marketing, 27(3), Heung, V.C.S., Kucukusta, D., & Ekiz, E. (2010). Evaluation of guest feedback systems in China hotels. Journal of China Tourism Research, 6(3), Tutuncu, O., & Kucukusta, D. (2009). The canonical correlation between job satisfaction and EFQM business excellence model. Quality and Quantity International Journal of Methodology, 43(3).

4 Tutuncu, O., & Kucukusta, D. (2008). The role of supply chain management integration in quality management system for hospitals. International Journal of Management Perspectives, 1(1), Tutuncu, O., & Kucukusta, D. (2007). Relationship between organizational commitment and EFQM business excellence model: A study on Turkish quality award winners. Total Quality Management, 18(10), Tutuncu, O., & Kucukusta, D. (2006). Relationship between job satisfaction and business excellence: Empirical evidence from hospital nursing departments. Journal of Comparative International Management, 9(2), Conference Papers Denizci Guillet, B., Kucukusta, D. (2018). Being a leader and not a man in the hospitality industry in Hong Kong. 27th Council for Hospitality Management Education (CHME) Annual Research Conference May 2018 Bournemouth University, UK. Sun, S., Law, R., Schuckert, M., Kucukusta, D., Denizci Guillet, B. (2017) From Information Technology to Mobile Information Technology: Applications in Hospitality and Tourism, ENTER 2017 Conference, Jan 24 26, 2017, Rome, Italy. Denizci Guillet, B., Kucukusta, D. (2015). How do Chinese leisure travelers value hotel amenities? REMAPS: Revenue Management and Pricing Services Conference, December 2015, Paris, France. Denizci Guillet, B., Law, R., Kucukusta, D. (2014). A cross-cultural comparison of customers perceptions of hotel rate fences International Symposium on Education, Psychology, Society and Tourism (ISEPST) March 2014, Tokyo, Japan. Kucukusta, D, Law, R., Besbes, A., Lagoherel, P. (2014). Hong Kong Online Travelers Behavior of Technology Acceptance Global Tourism and Hospitality Conference and 11th Asia Tourism Forum May, 2014, Hong Kong. Heung, V.C., Kucukusta, D. (2012). Important Hong Kong shopping mall characteristics as perceived by tourists. International hospitality and tourism conference, IHTC 2012, Kuala Lumpur, Malaysia, 3 5 September 2012, Heung, V.C., Kucukusta, D., & Song, H. (2010). Barriers to medical tourism development: The case of Hong Kong. 20th Annual Conference Council for Australian University Tourism and Hospitality Education (CAUTHE). Australia: Hobart, Tasmania, ISBN: Heung, V.C., Kucukusta, D, & Song, H. (2009). Model of Medical Tourism Services: A cross-cultural Study. 4th International Conference on Services Management, Oxford Brookes University, 8 9 May, United Kingdom: Oxford, Tutuncu, O., Kucukusta D., & Akman, A. (2008). Evaluating the effects of quality assurance: A comparative analysis between ISO 9001 certified and non-certified hospitals in Turkey, APQN-Asia Pacific Quality Network Conference, February, Japan: Makuhari. Kucukusta, D., & Tutuncu, O. (2007). Supply chain management integration and its effects on performance in hospitality industry International Tourism Biennial, 30 Apr 5 May, Turkey: Çanakkale,

5 Book Chapters and Book Reviews Kucukusta, D. (2016). Local national and International Strategies for Talent Management. Talent Management in Hospitality and Tourism. Horner S. (Ed.). London: Goodfellow Publishers, Heung, V. C., & Kucukusta, D. (2012). Important Hong Kong shopping mall characteristics as perceived by tourists. Current Issues in Hospitality and Tourism: Research and Innovations. Zainal A. et al. (Eds.), London: Taylor and Francis Group, Kucukusta, D. (2011). Wellness and Tourism: Mind, Body, Spirit, Place. Bushnell, R., Sheldon, P.J. (Eds.). Tourism Analysis. 16 (4), Kucukusta, D. (2015). Employment, tourism. In J. Jafari & H. Xiao (eds.), Encyclopedia of Tourism, Springer, DOI / _1-1