CARER SUPPORT AND ASSESSMENT CO-ORDINATOR CARERS HUB

Transcription

1 CARER SUPPORT AND ASSESSMENT CO-ORDINATOR CARERS HUB Department: Central Services Team Accountable to: Chief Executive Officer Reports to: Communications & Involvement Manager Line Manager: Carers Hub Co-ordinator

2 Job Details Job title Salary Hours of work Carer Support and Assessment Cordinator (Hub) Salary 20,015 pro rata Circa 25 hour week days/hours to be agreed The Carers Hub is operational Monday-Thursday 9am-5pm and Thursdays 9am-4:30pm We are able to offer 2 part-time roles Location These roles will be based at our Head Office in Strood Introduction Successful candidates will need to work within our busy Carers Hub team providing telephone support. Being the first point of contact for carers, you will be required to give information, advice, and guidance undertaking a proportionate assessments of carers needs and where appropriate assist with support planning. Successful candidates must be willing to embrace all aspects of the role and be able to demonstrate they have excellent communication and teamwork skills. Person Specification Knowledge, experience and skills required for the role: SKILLS AND EXPERIENCE A good all round education including GCSE s (or equivalent) or NVQ level 2 or have extensive experience in a similar role. Working knowledge of social care and health, particularly as it relates to working with carers and adults Knowledge and experience of working with adults and ability to remain calm and self confident in challenging situations when supporting carers on the telephone Experience of conducting holistic or person centred assessments Demonstrate strong written and verbal communication skills Experience of supporting people 1-1 Experience of providing emotional support Ability to work within professional boundaries Experience and ability to provide service delivery to carers over the phone Ability to work as part of a Team Highly competent in own use of IT (Microsoft Applications Word, Excel, Outlook) and mobile telephony Experience of multi-agency working Ability to compile records and reports and gather data as evidence to develop services Develop good georgaphical knowlege of carer support within all localities of the organisation Desirable CSAC HUB - Kent Aug 2017 Page 2

3 Personal qualities Excellent interpersonal skills Good public presence Able to stay calm in a crisis and be measured in your response Good organisational and time management skills Commitment to excellence Values people and the contribution of all stakeholders High expectations of self and others Non-judgemental Supportive Commitment to values Focussed Proactive Key requirements Basic Disclosure and Barring Service Check Supply a minimum of two references, one being immediate prior employer Ability to work flexibly as agreed with line manager Job Description Work within the Carers Hub Team, to be the first telephone point of contact for carers Provide telephone, webchat and based support to carers, communicating with carers in a professional manner Provide an empathetic and listening support service to carers contacting the Hub Team Work collaboratively with the Admin team and within the Carers Hub to ensure all new carers are registered with the service and facilitate access to universal carer support Identify any complex, targeted needs and take appropriate referral information and organise for intensive support or signpost as appropriate Co-ordinate the issue of personalised Carers FIRST welcome packs to carers Provide a personalised service to Carers based on the principles of trust, respect and dignity Provide appropriate and accurate Information, Advice and Guidance to carers to enable them to make informed decision about their caring role Undertake proportionate telephone assessments with carers to identify areas of priority and provide carers with support needed Conduct regular reviews of assessments where appropriate to ensure carers needs are continuing to be met CSAC HUB - Kent Aug 2017 Page 3

4 Maintain a professional relationship with carers enabling the carers to build trust in the quality of the services Carers FIRST provides Hold in house expertise on behalf of Carers FIRST engaging in national best practice, working collaboratively with statutory and voluntary sector partners Build an understanding of carers issues and keep abreast of changes within this field of support Attend training opportunities to broaden skills and experience Use Carers FIRST s media outputs to ensure knowledge of in-house activities and events is current Develop a strong working relationship with the Operational Teams Liaise with the operational teams to discuss and assess the support needs of carers within the locality Act as a champion for a specific area e.g. health condition, or geography updating the Hub team about relevant news, events and services available across the localities Build a resource network of this area to gain a knowledge of the support available to carers in the wider community, ensuring the information resource within BlueBox is current Work closely with the Carers Hub and Operational Team to support the co-ordination of information required to produce monthly and quarterly e-bulletins and What s On guides Produce and maintain booking sheets for Operational Team as required ensuring all information is current and accurate Use a range of outcome based tools to evidence your work, identify gaps in provision and support continuous service development Develop an understanding of an outcome based approach to providing support to carers Utilise the available outcome tools to identify the needs of the carers and empower them to see appropriate support Ensure that outcomes for carers are recorded on the database to enable the use of intelligent data to evidence benefit of the support given to carers Develop a strong understanding of the database to enable accurate reporting, ensuring that accurate database records are maintained and provide evidence to report on the services we provide Record all contacts with carers onto the database daily to ensure that information about the support given is up to date Utilise the database to build an understanding of the support given to the carer and the identify areas of need Keep appropriate records and take part in regular supervision, appraisal and training Accurate and factual accounts of interventions and support given to carers are maintained at all times All contacts with carers are recorded on the Blue Box database Records are updated in a timely manner, where possible within 48 hours of support given Participate in a monthly supervisions with line manager to discuss workload, the support of carers and potential role development Participate in yearly appraisal Maintain personal development and knowledge by attending relevant training Use outlook calendars and s to maintain contact with colleagues within the Community Working Model CSAC HUB - Kent Aug 2017 Page 4

5 To work as part of the Carers FIRST organisation and from time to time undertake work as directed by line manager Carers FIRST expects all staff to be flexible to the needs of the service As the needs of the organisation change from time to time, staff are expected to be open to changes in their work to support such changes Staff are expected to be supportive of their colleagues and, if appropriate, to take on additional tasks to support the team Work within all Carers FIRST policies, procedures, accreditations and standards All staff should work within the ethos of the Charity, showing respect to staff, professionals, carers and members of the wider community CSAC HUB - Kent Aug 2017 Page 5