Evidence analysis VET Quality Framework

Transcription

1 Evidence analysis VET Quality Framewrk ORGANISATION DETAILS Organisatin s legal name EPIC EMPLOYMENT SERVICE INC Trading name/s Epic Emplyment Service Inc RTO number (if any) REVIEW DETAILS Type f review Sanctin Audit number AUDREC Date evidence received 18/10/2016 Date review cnducted 24/10/2016 REVIEW TEAM Recnsideratin fficer Review fficer Technical adviser/s Daniel Taylr Jane Cnnellan N/A SCOPE OF REVIEW Cde Training Prduct Mde/s f delivery/assessment BSB10115* Certificate I in Business (Change ap ) Face t face Face t face BSB30415 Certificate III in Business Administratin Face t face CHC30408 CHC32015 CHC43315 FSK10113 FSK20113 Certificate III in Disability (superseded n lnger n active scpe) Certificate III in Cmmunity Services (Change ap ) Certificate IV in Mental Health (Change ap ) Certificate I in Access t Vcatinal Pathways (Change ap ) Certificate II in Skills fr Wrk and Vcatinal Pathways (Change ap ) Face t face Face t face Face t face Face t face Face t face Face t face/online SIR30212 Certificate III in Retail Operatins Face t face/online *The rganisatin has identified it wishes t remve these qualificatins frm its change t scpe applicatin. Australian Skills Quality Authrity Page 1 f 13

2 FINDING FOLLOWING EVIDENCE REVIEW Finding as at 31/10/2016: Cmpliant The level f nn-cmpliance cnsiders the ptential fr an adverse impact n the quality f training and assessment utcmes fr students. If nn-cmpliance has been identified, this analysis describes evidence f the nn-cmpliance. Clause 1.1 The RTO s training and assessment strategies and practices, including the amunt f training they prvide, are cnsistent with the requirements f training packages and VET accredited curses and enable each learner t meet the requirements fr each unit f cmpetency r mdule in which they are enrlled. Finding: Cmpliant Outstanding nn-cmpliance SIR30212 Certificate III in Retail Operatins Rectificatin evidence cnsisted f: a) Amended training and assessment strategies fr the abve qualificatins The evidence prvided did nt demnstrate that the rganisatin s training and assessment strategies fr each f the abve qualificatins is cnsistent with the requirements f the training prduct, as: a) The resurce requirements listed in the training and assessment strategies did nt include the resurces relevant t the SIR Retail Services Training Package b) Therefre, the rganisatin did nt prvide evidence that demnstrates it has access t facilities and equipment cnsistent with the SIR Retail Services Training Package. CHC30408 Certificate III in Disability CHC32015 Certificate III in Cmmunity Services (Applicatin ) (Applicatin ) Rectificatin evidence cnsisted f: a) Amended training and assessment strategies fr the abve qualificatins The evidence prvided did nt demnstrate that the rganisatin s training and assessment strategies fr each f the abve qualificatins is cnsistent with the requirements f the training prduct, as: a) The resurce requirements listed under Infrastructure requirements the training and assessment strategy did nt include the resurces relevant t the CHC Cmmunity Services Training Package b) Therefre, the rganisatin did nt prvide evidence that demnstrates it has access t facilities and equipment cnsistent with the CHC Cmmunity Services Training Package. BSB30415 Certificate III in Business Administratin BSB10115 Certificate I in Business (Applicatin ) Rectificatin evidence cnsisted f: a) Amended training and assessment strategies fr the abve qualificatins Australian Skills Quality Authrity Page 2 f 13

3 The evidence prvided did nt demnstrate that the rganisatin s training and assessment strategies fr each f the abve qualificatins is cnsistent with the requirements f the training prduct, as: a) The resurce requirements listed in the training and assessment strategy did nt include the resurces relevant t the BSB Business Services Training Package b) Therefre, the rganisatin did nt prvide evidence that demnstrates it has access t facilities and equipment cnsistent with the BSB Business Services Training Package FSK10113 Certificate I in Access t Vcatinal Pathways (Applicatin ) FSK20113 Certificate II in Skills fr Wrk and Vcatinal Pathways (Applicatin ) Rectificatin evidence cnsisted f: a) Amended training and assessment strategies fr the abve qualificatins The evidence prvided did nt demnstrate that the rganisatin s training and assessment strategies fr each f the abve qualificatins is cnsistent with the requirements f the training prduct, as: a) The resurce requirements listed in the training and assessment strategies did nt include the resurces relevant t the FSK Fundatin Skills Training Package b) Therefre, the rganisatin did nt prvide evidence that demnstrates it has access t facilities and equipment cnsistent with the FSK Fundatin Skills Training Package. Analysis f evidence The rganisatin advised in its respnse that it n lnger has any students in the superseded CHC30408 Certificate III in Disability. Further, the rganisatin advised it wanted t withdraw its additin t scpe applicatin which included the fllwing qualificatins: BSB10115 Certificate I in Business CHC22015 Certificate II in Cmmunity Services CHC32015 Certificate III in Cmmunity Services CHC33015 Certificate III in Individual Supprt CHC41115 Certificate IV in Emplyment Services FSK10113 Certificate I in Access t Vcatinal Pathways FSK10213 Certificate I in Skills fr Vcatinal Pathways FSK20113 Certificate II in Skills fr Wrk and Vcatinal Pathways BSB30415 Certificate III in Business Administratin SIR30212 Certificate III in Retail Operatins Rectificatin evidence cnsisted f: a) Amended training and assessment strategies fr the abve qualificatins The evidence prvided demnstrated that the rganisatin s training and assessment strategies fr each f the abve qualificatins are cnsistent with the requirements f the relevant training packages as: a) The amended training and assessment strategies cntained a Resurces sectin which Australian Skills Quality Authrity Page 3 f 13

4 prvided an verview f the facilities, equipment and materials required fr each training prduct. In additin the training and assessment strategies cntained a Resurce Matrix which details the assessment resurce requirements t the unit level. Clause 1.3 The RTO has, fr all f its scpe f registratin, and cnsistent with its training and assessment strategies, sufficient: a) trainers and assessrs t deliver the training and assessment; b) educatinal and supprt services t meet the needs f the learner chrt/s undertaking the training and assessment; c) learning resurces t enable learners t meet the requirements fr each unit f cmpetency, and which are accessible t the learner regardless f lcatin r mde f delivery; and d) facilities, whether physical r virtual, and equipment t accmmdate and supprt the number f learners undertaking the training and assessment. Finding: Cmpliant Outstanding nn-cmpliance CHC30408 Certificate III in Disability SIR30212 Certificate III in Retail Operatins Applicatin CHC32015 Certificate III in Cmmunity Services Rectificatin evidence cnsisted f: a) Training and Assessment Strategies fr each f the abve training prducts The evidence prvided did nt demnstrate that fr all the abve training prducts, there are sufficient facilities and equipment t accmmdate the number f learners. Analysis f evidence The rganisatin advised in its respnse that it n lnger has any students in the superseded CHC30408 Certificate III in Disability. Further, the rganisatin advised it wanted t withdraw its additin t scpe applicatin which included the fllwing qualificatins: BSB10115 Certificate I in Business CHC22015 Certificate II in Cmmunity Services CHC32015 Certificate III in Cmmunity Services CHC33015 Certificate III in Individual Supprt CHC41115 Certificate IV in Emplyment Services FSK10113 Certificate I in Access t Vcatinal Pathways FSK10213 Certificate I in Skills fr Vcatinal Pathways FSK20113 Certificate II in Skills fr Wrk and Vcatinal Pathways BSB30415 Certificate III in Business Administratin Australian Skills Quality Authrity Page 4 f 13

5 SIR30212 Certificate III in Retail Operatins Rectificatin evidence cnsisted f: Amended training and assessment strategies fr the abve qualificatins Wrkplace Suitability Checklists The evidence prvided demnstrated that the rganisatin s training and assessment strategies fr each f the abve qualificatins are cnsistent with the requirements f the relevant training packages as: The amended training and assessment strategies cntained a Resurces sectin which prvided an verview f the facilities, equipment and materials required fr each training prduct. In additin the training and assessment strategies cntained a Resurce Matrix which details the assessment resurce requirements t the unit level. The Wrkplace Suitability Checklists is used by the rganisatin t ensure a wrkplace used as wrkplacement has the facilities, equipment and materials required fr each training prduct. Clause 1.4 The RTO meets all requirements specified in the relevant training package r VET accredited curse. Finding : Cmpliant Outstanding nn-cmpliance BSB30415 Certificate III in Business Administratin CHC30408 Certificate III in Disability SIR30212 Certificate III in Retail Operatins Applicatin BSB10115 Certificate I in Business CHC32015 Certificate III in Cmmunity Services FSK10113 Certificate I in Access t Vcatinal Pathways FSK20113 Certificate II in Skills fr Wrk and Vcatinal Pathways The rganisatin did nt demnstrate that its training and assessment strategies fr the abve training prducts are cnsistent with the requirements f each training prduct as specified in the relevant training package. See Clause 1.1 fr further details. The rganisatin did nt demnstrate that its training and assessment practices will be cnsistent with the requirements f each training prduct. See Clause 1.8 fr further details. Analysis f evidence The rganisatin advised in its respnse that it n lnger has any students in the superseded CHC30408 Certificate III in Disability. Further, the rganisatin advised it wanted t withdraw its additin t scpe applicatin which included the fllwing qualificatins: BSB10115 Certificate I in Business Australian Skills Quality Authrity Page 5 f 13

6 CHC22015 Certificate II in Cmmunity Services CHC32015 Certificate III in Cmmunity Services CHC33015 Certificate III in Individual Supprt CHC41115 Certificate IV in Emplyment Services FSK10113 Certificate I in Access t Vcatinal Pathways FSK10213 Certificate I in Skills fr Vcatinal Pathways FSK20113 Certificate II in Skills fr Wrk and Vcatinal Pathways BSB30415 Certificate III in Business Administratin SIR30212 Certificate III in Retail Operatins Rectificatin evidence cnsisted f: Amended training and assessment strategies fr the abve qualificatins Wrkplace Suitability Checklists Epic Assessment Tl Develpment and Validatin Flwchart Epic Training and Assessment System Guide t Selecting Apprpriate Assessment Tasks and Methds Cmpleted Validatin Validatr Prfiles Amended assessment tls The evidence prvided demnstrated the rganisatin s: training and assessment strategies fr the abve training prducts are cnsistent with the requirements f each training prduct as specified in the relevant training package. See Clause 1.1 fr further details. assessment practices will be cnsistent with the requirements f each training prduct. See Clause 1.8 fr further details. Clause 1.8 The RTO implements an assessment system that ensures that assessment (including recgnitin f prir learning): a) cmplies with the assessment requirements f the relevant training package r VET accredited curse; and b) is cnducted in accrdance with the Principles f Assessment cntained in Table and the Rules f Evidence cntained in Table Finding: Cmpliant Outstanding nn-cmpliance BSBITU102A Develp keybard skills BSBWOR204 Use business technlgy BSB30415 Certificate III in Business Administratin BSBITU302 Create electrnic presentatins CHC30408 Certificate III in Disability CHCDIS301C Wrk effectively with peple with a disability Australian Skills Quality Authrity Page 6 f 13

7 CHCICS303A Supprt individual health and emtinal wellbeing SIRXCCS201 Apply pint-f-sale handling prcedures SIRXRSK201 Minimise lss SIR30212 Certificate III in Retail Operatins SIRXWHS302 Maintain stre safety Applicatin BSB10115 Certificate I in Business BSBITU101 Operate a persnal cmputer BSBCMM101 Apply basic cmmunicatin skills Rectificatin evidence cnsisted f: Access t Epic s nline resurces which included fr each f the abve training prducts: a) Summative Assessment 1 b) Summative Assessment 2 c) Observatin Reprts d) Third party evidence cllectin agreements e) Third Party Evidence Cllectin f) RTO Practical Evidence Templates The rectificatin evidence prvided did nt demnstrate that its assessment system ensures assessment: Meets the requirements f the training package Is cnducted in accrdance with the principles f assessment (1.8.1) and the rules f The Observatin Reprt did nt include bservable behaviurs r criteria defining acceptable perfrmance. Therefre, the rganisatin did nt demnstrate that sufficient evidence (including the quality, quantity and relevance f the assessment evidence) will be cllected and allw the trainer/assessr t make a fair and reliable judgement f the learner s cmpetency. As with the Observatin Reprt the RTO Practical Evidence Template did nt include bservable behaviurs r criteria defining acceptable perfrmance. The Third Party Evidence Cllectin tl did nt clearly specify the cntext f the tasks listed in the reprt. Furthermre, the assessment tls stated that the RTO shuld cntextualise the tasks, hwever there is n evidence this has been undertaken by the rganisatin. CHCDIV001 Wrk with diverse peple CHC32015 Certificate III in Cmmunity Services CHCDIV001 Wrk with diverse peple Rectificatin evidence cnsisted f: Access t Epic s nline resurces which included fr each f the abve training prducts: a) Summative Assessment 1 b) Summative Assessment 2 c) Observatin Reprts d) Third party evidence cllectin agreements e) Third Party Evidence Cllectin f) RTO Practical Evidence Templates The rectificatin evidence prvided did nt demnstrate that its assessment system ensures Australian Skills Quality Authrity Page 7 f 13

8 assessment: Meets the requirements f the training package Is cnducted in accrdance with the principles f assessment (1.8.1) and the rules f The Observatin Reprt did nt include bservable behaviurs r criteria defining acceptable perfrmance. Therefre, the rganisatin did nt demnstrate that sufficient evidence (including the quality, quantity and relevance f the assessment evidence) will be cllected and allw the trainer/assessr t make a fair and reliable judgement f the learner s cmpetency. As with the Observatin Reprt the RTO Practical Evidence Template did nt include bservable behaviurs r criteria defining acceptable perfrmance. The Third Party Evidence Cllectin tl did nt clearly specify the cntext f the tasks listed in the reprt. Furthermre, the assessment tls stated that the RTO shuld cntextualise the tasks, hwever there is n evidence this has been undertaken by the rganisatin. The RTO Practical Evidence Templates prvided include a sectin titled Observatin Assessment Instructins, and require students t be assessed recgnising and respecting the needs f peple frm diverse scial and cultural backgrunds in at least 3 different situatins, as utlined in the perfrmance evidence requirements, hwever the assessment tl did nt have a mechanism t sufficiently capture evidence that the learner has undertaken the task in three different situatins. CHC32015 Certificate III in Cmmunity Services HLTWHS002 Fllw safe wrk practices fr direct client care Rectificatin evidence cnsisted f: Access t Epic s nline resurces which included fr each f the abve training prducts: a) Summative Assessment 1 b) Summative Assessment 2 c) Observatin Reprts d) Third party evidence cllectin agreements e) Third Party Evidence Cllectin f) RTO Practical Evidence Templates The rectificatin evidence prvided did nt demnstrate that its assessment system ensures assessment: Meets the requirements f the training package Is cnducted in accrdance with the principles f assessment (1.8.1) and the rules f The Observatin Reprt did nt include bservable behaviurs r criteria defining acceptable perfrmance. Therefre, the rganisatin did nt demnstrate that sufficient evidence (including the quality, quantity and relevance f the assessment evidence) will be cllected and allw the trainer/assessr t make a fair and reliable judgement f the learner s cmpetency. As with the Observatin Reprt the RTO Practical Evidence Template did nt include bservable behaviurs r criteria defining acceptable perfrmance. The Third Party Evidence Cllectin tl did nt clearly specify the cntext f the tasks listed in the reprt. Furthermre, the assessment tls stated that the RTO shuld cntextualise the tasks, hwever there is n evidence this has been undertaken by the rganisatin. Frm the evidence prvided it culd nt be cnfirmed that the Elements and Perfrmance Criteria requirements had been met, specifically 1.3 Identify any client related risk factrs r behaviurs f cncern, reprt them t a designated persn, and recrd them accrding t wrkplace prcedures. Australian Skills Quality Authrity Page 8 f 13

9 CHCCCS003 Increase safety f individuals at risk f suicide Rectificatin evidence cnsisted f: Access t Epic s nline resurces which included fr each f the abve training prducts: a) Summative Assessment 1 b) Summative Assessment 2 c) Observatin Reprts d) Third party evidence cllectin agreements e) Third Party Evidence Cllectin f) RTO Practical Evidence Templates The rectificatin evidence prvided did nt demnstrate that its assessment system ensures assessment: Meets the requirements f the training package Is cnducted in accrdance with the principles f assessment (1.8.1) and the rules f The Observatin Reprt did nt include bservable behaviurs r criteria defining acceptable perfrmance. Therefre, the rganisatin did nt demnstrate that sufficient evidence (including the quality, quantity and relevance f the assessment evidence) will be cllected and allw the trainer/assessr t make a fair and reliable judgement f the learner s cmpetency. As with the Observatin Reprt the RTO Practical Evidence Template did nt include bservable behaviurs r criteria defining acceptable perfrmance. The Third Party Evidence Cllectin tl did nt clearly specify the cntext f the tasks listed in the reprt. Furthermre, the assessment tls stated that the RTO shuld cntextualise the tasks, hwever there is n evidence this has been undertaken by the rganisatin. The RTO Practical Evidence Templates prvided include a sectin titled Observatin Assessment Instructins, and require students t be assessed demnstrate when they are at risk f suicide r harmin at least 3 different situatins, as utlined in the perfrmance evidence requirements, hwever the assessment tl did nt have a mechanism t sufficiently capture evidence that the learner has undertaken the task in three different situatins. FSK10113 Certificate I in Access t Vcatinal Pathways FSKNUM04 Lcate, cmpare and use highly familiar measurements fr wrk Rectificatin evidence cnsisted f: Access t Epic s nline resurces which included fr each f the abve training prducts: a) Frmative Assessment (questins) b) Observatin Checklist c) RTO Practical Evidence Template The rectificatin evidence prvided did nt demnstrate that its assessment system ensures assessment: Meets the requirements f the training package Is cnducted in accrdance with the principles f assessment (1.8.1) and the rules f The Observatin Checklist and RTO Practical Evidence Template did nt include bservable behaviurs r criteria defining acceptable perfrmance. Therefre, the rganisatin did nt demnstrate that sufficient evidence (including the quality, quantity and relevance f the assessment evidence) will be cllected and allw the trainer/assessr t make a fair and reliable judgement f the learner s cmpetency. Frm the evidence prvided it culd nt be cnfirmed that the Elements and Perfrmance Criteria requirements had been met, specifically: Australian Skills Quality Authrity Page 9 f 13

10 1.1 Lcate measurements in highly familiar wrkplace dcuments and tasks 1.4 Demnstrate understanding f cnservatin f amunts 2.3 Use am and pm in reference t time. FSK10113 Certificate I in Access t Vcatinal Pathways FSK20113 Certificate II in Skills fr Wrk and Vcatinal Pathways FSKDIG01 Use digital technlgy fr basic wrkplace tasks Rectificatin evidence cnsisted f: Access t Epic s nline resurces which included fr each f the abve training prducts: a) Frmative Assessment (questins) b) Observatin Checklist c) RTO Practical Evidence Template The rectificatin evidence prvided did nt demnstrate that its assessment system ensures assessment: Meets the requirements f the training package Is cnducted in accrdance with the principles f assessment (1.8.1) and the rules f The Observatin Checklist and RTO Practical Evidence Template did nt include bservable behaviurs r criteria defining acceptable perfrmance. Therefre, the rganisatin did nt demnstrate that sufficient evidence (including the quality, quantity and relevance f the assessment evidence) will be cllected and allw the trainer/assessr t make a fair and reliable judgement f the learner s cmpetency. Frm the evidence prvided it culd nt be cnfirmed that the Elements and Perfrmance Criteria requirements had been met, specifically, 2.3 Review perfrmance. FSK20113 Certificate II in Skills fr Wrk and Vcatinal Pathways FSKWTG09 Write rutine wrkplace texts Rectificatin evidence cnsisted f: Access t Epic s nline resurces which included fr each f the abve training prducts: a) Frmative Assessment (questins) b) Observatin Checklist c) RTO Practical Evidence Template The rectificatin evidence prvided did nt demnstrate that its assessment system ensures assessment: Meets the requirements f the training package Is cnducted in accrdance with the principles f assessment (1.8.1) and the rules f The Observatin Checklist and RTO Practical Evidence Template did nt include bservable behaviurs r criteria defining acceptable perfrmance. Therefre, the rganisatin did nt demnstrate that sufficient evidence (including the quality, quantity and relevance f the assessment evidence) will be cllected and allw the trainer/assessr t make a fair and reliable judgement f the learner s cmpetency. Analysis f evidence The rganisatin advised in its respnse that it n lnger has any students in the superseded Australian Skills Quality Authrity Page 10 f 13

11 CHC30408 Certificate III in Disability. Further, the rganisatin advised it wanted t withdraw its additin t scpe applicatin which included the fllwing qualificatins: BSB10115 Certificate I in Business CHC22015 Certificate II in Cmmunity Services CHC32015 Certificate III in Cmmunity Services CHC33015 Certificate III in Individual Supprt CHC41115 Certificate IV in Emplyment Services FSK10113 Certificate I in Access t Vcatinal Pathways FSK10213 Certificate I in Skills fr Vcatinal Pathways FSK20113 Certificate II in Skills fr Wrk and Vcatinal Pathways BSBITU102 Develp keybard skills BSBWOR204 Use business technlgy Rectificatin evidence cnsisted f: Assessment Recrd Frmative Assessment Task (Activities) Summative Assessment Task 1 (Questins) Summative Assessment Task 2 (Prject) Summative Assessment Task 3 (Practical Observatin(BSBITU102) Questins & Activities (BSBWOR204)) Observatin Assessment Tl Final Assessment Mapping Tl Unit Training and Assessment Overview The rectificatin evidence prvided by the RTO demnstrates that its assessment system ensures assessment: Meets the requirements f the training package Is cnducted in accrdance with the principles f assessment (1.8.1) and the rules f The Observatin assessment tl includes bservable behaviurs and criteria defining acceptable perfrmance. Therefre, the rganisatin has demnstrated that sufficient evidence (including the quality, quantity and relevance f the assessment evidence) will be cllected and allw the trainer/assessr t make a fair and reliable judgement f the learner s cmpetency. BSB30415 Certificate III in Business Administratin BSBITU302 Create electrnic presentatins Rectificatin evidence cnsisted f: Frmative Assessment Task (Activities) Summative Assessment Task 1 (Questins) Summative Assessment Task 2 (Prject) Summative Assessment Task 3 (Case Study & Questins) Observatin Assessment Tl Final Assessment Mapping Tl Unit Training and Assessment Overview Australian Skills Quality Authrity Page 11 f 13

12 SIRXCCS201 Apply pint-f-sale handling prcedures Rectificatin evidence cnsisted f: Assessment mapping Tl Assessment Recrd Frmative Assessment Task (Activities) Summative Assessment Task 1 (Questins) Observatin Assessment Task Third Party Assessment Task Unit Training and Assessment Overview SIRXRSK201 Minimise lss Rectificatin evidence cnsisted f: Assessment mapping Tl Assessment Recrd Assessment Kit Observatin Assessment Task Third Party Reprt Unit Training and Assessment Overview SIR30212 Certificate III in Retail Operatins SIRXWHS302 Maintain stre safety Rectificatin evidence cnsisted f: Assessment mapping Tl Assessment Recrd Assessment Kit Observatin Assessment Task Third Party Reprt Unit Training and Assessment Overview The rectificatin evidence prvided by the RTO demnstrates that its assessment system ensures assessment: Meets the requirements f the training package Is cnducted in accrdance with the principles f assessment (1.8.1) and the rules f The Observatin Assessments and Third Party Assessessments/Reprts included bservable behaviurs and criteria defining acceptable perfrmance. Therefre, the rganisatin has demnstrated that sufficient evidence (including the quality, quantity and relevance f the assessment evidence) will be cllected and allw the trainer/assessr t make a fair and reliable judgement f the learner s cmpetency. Clause 2.1 The RTO ensures it cmplies with these Standards at all times, including where services are being delivered n its behalf. This applies t all peratins f an RTO within its scpe f registratin. Finding:Cmpliant Australian Skills Quality Authrity Page 12 f 13

13 Outstanding nn-cmpliance The rganisatin has nt ensured it cmplies with the Standards fr Registered Training Organisatins (RTOs) 2015 at all times, as identified by the nn-cmpliances in this reprt. Analysis f evidence The rganisatin has prvided evidence that satisfactrily rectifies all areas f utstanding nncmpliance identified in the audit reprt. Australian Skills Quality Authrity Page 13 f 13