The Resilient Technology Collaborative (RTC) Solving our Greatest Technology Challenges

Transcription

1 The Resilient Technology Collaborative (RTC) Solving our Greatest Technology Challenges

2 Industry s Technology Challenges The Gaps: absences, weaknesses, or limitations of the technology we use to perform our critical functions

3 Pain Points Concern with the BC & DR technology we use: Broad impact when it fails during an event Have to find workaround whn recovery tech fails We are aware of existing risks with critical systems Can impact more than one organization May be aware of Life/Safety risk

4 Background We asked an audience: What are the technology challenges BCP professionals face today and how can the planning community work together to develop solutions? September 2013 Contingency Planning Exchange Our panel: Gartner, JPMorganChase, NEDRIX, and Continuity Centers

5 Audience Feedback Attendees contributed: Technology challenges Confirmed need to address challenges A consensus validating need for initiative

6 The Resilient Technology Collaborative (RTC) We formed the RTC to meet the challenges Our Mission: To identify, document, and drive solutions to the Business Continuity and Disaster Recovery Planning industry s shared technology challenges, with regard to planning, response, testing, and recovery tools.

7 Goals Build inventory of technology gaps from user-base perspective Facilitate the user-base to organize and proactively solutions

8 Sound Familiar? We conduct a gap analysis for an organization s recovery technology needs: A survey whose aim is to identify the differences between BCM/Crisis Management requirements (what the business says it needs at time of an incident) and what is in place and/or currently available DRJ Glossary of terms

9 Industry Technology Gaps Why not a similar approach for our industry? Consider our current capabilities Where do they need to be? What are the Gaps? This information tells us: Need for additional capabilities Where does investment need to be?

10 Why Identify Gaps? Reduce the pain points Improve industry coordination Minimize major event impacts Share expertise/knowledge/ideas Save money Save time Reduce redundancy of efforts

11 And Provide Industry validated data on known gaps Resource for internal Gap analysis Support Gap analysis consistency Align resources with others to close gaps

12 How do WE do it? Organize and work together to: Identify industry gaps Prioritize by impact Raise needs awareness Unify our efforts for: Tangible results Benefits the industr

13 ResTechLab.org Established web-site to: 1. Collect and build inventory of Gaps 2. Validate technology challenges 3. Prioritize issues by impact 4. Raise industry awareness of most critical 5. Support candid discussion on Gaps 6. Facilitate industry collaboration 7. Enable no-cost exchange 8. Encourage open information sharing

14 ResTechLab.org An industry inventory through collaboration (Site Demo)

15 Collaboration is the Key To best facilitate guidance to address these technical challenges, the industry should focus on greater collaboration. Belinda Wilson, Senior Director, Business Continuity & IT Disaster Recovery Management at Gartner

16 Shared Motive When a crisis occurs, we roll up our sleeves and help each-other out We all work together as an industry when responding to a disaster Can we use this spirit of collaboration before the crisis occurs?

17 Industry Collaboration How do we get everyone to work together on this? What framework is easiest working together on building this inventory? How do we streamline for ease, focus and accuracy?

18 Solution Providers How can solution providers (vendors, researchers, publications and others) help and benefit? Free market research: user-base validated information to providers Give us your suggestions on methods and collaborative environment

19 Panel Discussion Ken Otis Director, Business Continuity Management, CVS Caremark

20 Panel Discussion Robert Fucito Executive Director, Global Head of Resiliency, Corporate and Investment Bank, JP MorganChase

21 Panel Discussion Your views: Gaps you have observed Increase industry participation Improve Gap identification Make capture environment more effective How can we foster industry working together on this?

22 Breakout Session Break up into groups Exercise Winning team

23 Today s Takeaways Raise awareness Increase industry input Tell us how to make it more useful

24 We Need Your Help Get involved: Build the industry Gap inventory Contribute industry Gaps you ve found Feedback to make the platform better for working together on this effort Volunteers great way to see what others are thinking and expand your network

25 Thank You Visit us at ResTechLab.org Or contact: