Kōtui/APNK Business Development and Operations Manager National Library, Information and Knowledge Services

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1 Kōtui/APNK Business Development and Operations Manager National Library, Information and Knowledge Services The purpose of the National Library is to enrich the cultural and economic life of New Zealand and its interchanges with other nations by collecting, preserving and protecting documents, particularly those relating to New Zealand, and making them accessible for all the people of New Zealand, in a manner consistent with their status as documentary heritage and taonga; supplementing and furthering the work of other libraries in New Zealand; and working collaboratively with other institutions having similar purposes, including those forming part of the international library community. The Kōtui/APNK team is responsible for the operation of Kōtui which is the shared library management and discovery system used by 34 local authority libraries around New Zealand; and APNK which provides computers for public use in 147 public library locations around New Zealand. The purpose of this role is to lead the ongoing strategic and business development of the Kōtui and APNK services and manage resources and risks to ensure an effective and efficient operation. The role will also manage the Kōtui/APNK team to deliver outstanding services to public libraries. Reporting to: Director Content Services Location: Christchurch Salary range: Information Technology, Band J What we do matters our purpose Our purpose is to serve and connect people, communities and government to build a safe, prosperous and respected nation. In other words, it s all about helping to make New Zealand better for New Zealanders. How we do things around here our principles We make it easy, we make it work Customer centred Make things even better We re stronger together Work as a team Value each other We take pride in what we do Make a positive difference Strive for excellence

2 Working effectively with Māori Te Aka Taiwhenua our Māori Strategic Framework enables us to work effectively with Māori. We accept our privileged role and responsibility of holding and protecting the Treaty of Waitangi / Te Tiriti o Waitangi. Page 2 of 5

3 What you will do to contribute Business development and innovation Look for and implement new innovative developments to ensure that the Kōtui library service continues to deliver value to libraries and their customers. Look for and implement new innovative developments to ensure that the APNK service continues to deliver value to libraries and their customers. Work with other Australasian Sirsi-Dynix consortia and partner libraries to maximise opportunities for collaborative development Foster collaborative developments between libraries that take advantage of the shared platforms Relationship management Manage the relationships with local authorities, library managers and Council IT for the implementation and ongoing management of the systems Provide advice and reports to the Kōtui Board and any future APNK advisory board Support and advise the Kōtui Library Managers Executive System development and management Negotiate and manage the relationships with the LMS and related software and hardware vendors Plan and manage all system upgrades and software improvements Oversee the project management for new library implementations Use knowledge of the library environment to keep up to date with market monitoring and product awareness and development As a result we will see Kōtui and APNK continue to be critical platforms in the delivery of knowledge to New Zealanders The services remain sustainable and delivered in the most cost effective way Positive relationships with public libraries and their parent bodies Smooth operation of the services, particularly at the interface between libraries and the DIA Governing and Advisory bodies are able to make informed decisions based on sound reporting and advice. Vendors work as partners to deliver systems to agreed levels of service. Vendor product development is influenced by the needs and aspirations of Kōtui and the Australian consortia. Kōtui and APNK provide professional, reliable secure systems and services New implementations run smoothly Page 3 of 5

4 Advise Collaborate with Influence Inform Manage/ lead Deliver to Leadership and team management Manage day to day operations of the teams Provide leadership that inspires the team to deliver outstanding service Coach and develop team members to deliver to their potential Manage the available time and resources effectively to ensure the operations deliver to agreed standards Ensure performance agreements and development plans are in place to support staff to maintain and build the necessary capability to perform their roles to a high standard Implement appropriate measurements, and ensure that monthly performance meetings and annual formal appraisals are put in place to measure progress. Actively manages both strong and poor performers Foster a strong service ethic developing a qualityorientated, timely and service focused approach Recruit, develop, support and retain high performing staff Ensure cultural sensitivity and health and safety policies and practices are integrated into ongoing operations Productive team delivering excellent service Team members growing in capability and skills Team members performance is optimised and effectively managed Team members are motivated, informed and recognised for achieving great results Team members are provided with creative and constructive feedback that will help them fulfil their role effectively Financial management Cost modelling and cost management of the budgets Develop business case(s) where new developments require additional funding Procurement in liaison with DIA procurement team Health and safety (for self) Work safely and take responsibility for keeping self and colleagues free from harm Report all incidents and hazards promptly Know what to do in the event of an emergency Cooperate in implementing return to work plans Health and safety (for team) Inform, train and equip staff to carry out their work safely Ensure prompt and accurate reporting and investigation of all workplace incidents and injuries Assess all hazards promptly and ensure they are managed The services remain financially viable and sustainable Services are delivered within agreed budgets A safe and healthy workplace for all people using our sites as a place of work. All requirements of DIA s Health and Safety policy and procedures are met. Who you will work with to get the job done Team members Internal Manager Services to Public Libraries DIA Procurement External Library Managers Page 4 of 5

5 Advise Collaborate with Influence Inform Manage/ lead Deliver to Who you will work with to get the job done Council IT Vendors Your delegations as a manager Human Resources and financial delegations Level D Direct reports 6-10 Your success profile for this role At DIA, we have a Capability Framework to help guide our people towards the behaviours and skills needed to be successful. The core success profile for this role is People Leader. Keys to Success: Setting expectations Encouraging innovation Building effective teams Identifying talent and developing others Motivating others to achieve results Developing business acumen What you will bring specifically Experience: Experienced manager of technology based services and/or library operations A working knowledge of library management systems. Preferably managed this in a large library or been on the operational vendor side working closely with libraries. Experience in working in collaborative frameworks or consortia is desirable. Knowledge: Knows and understands the political, strategic and operational possibilities and constraints within which public libraries operate Understands the data and digital content possibilities for libraries; keeps up-to-date with rapidly changing world of Library IT Skills: Self-motivated, achievement focussed, delivers results Organisational skills and time management Strong business acumen and timely decision making Other requirements: MLIS or a minimum of bachelor degree level in information management or information technology or related subject area Page 5 of 5