IT Leadership December 2018* Conrad Hotel, Dubai, UAE. Empower Business Growth And Generate Outstanding Performance To Increase Company Value

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1 Earn 20 PDUs from PMI PMI REP: 1419 PMI Talent Triangle Technical 1 PDU Leadership 12 PDUs Strategic 7 PDUs IT Leadership Empower Business Growth And Generate Outstanding Performance To Increase Company Value On This Course, You Will: Discover how to get your team to embark on a common goal of creating value from IT Acquire the skills to assume leadership of people and processes throughout the company, to maximise IT value Led by Fred van Leeuwen Understand and deliver IT content essential for achieving maximum value Learn how to guide senior management in IT and in the business towards delivering value of the IT function Develop the ability to communicate in an effective manner as an IT leader December 2018* Conrad Hotel, Dubai, UAE OFFER 32 FOR Save up to $1000 by booking early! The PMI Registered Education Provider logo is a registered service and collective mark of the Project Management Institute, Inc.

2 Meet Your Expert Course Leader Fred van Leeuwen is an international authority in the field, with a career dedicated to making IT work in companies. He has written thought-provoking publications on the subject and has lectured on nearly all the continents, to share his experiences with IT Directors, CIOs, CFOs, COOs, Marketing Directors and other Board Members. He is a true pioneer in the field. During his 40 years in the profession, he has worked in every conceivable IT discipline, including IT strategy formulation, programme management, process improvement, application development, technical infrastructure design and service management. He combines his knowledge of the content matter with excellent skills in organisational change management and a wide experience in multicultural management. His primary focus leans towards how companies can create more value from IT. He seeks to improve an understanding of the processes involved, to highlight the roles at board level and to improve the management competencies involved. He has also contributed to an academic programme for developing agile and innovative IT governance and principles embodied in Cobit 5. Fred is a sought-after speaker and author. His latest publications include a book on improving the IT function and articles on IT governance and on the role of the board in IT value generation. A few years ago, in his private life, he pushed boundaries to the extreme gaining new insights during a nine-month journey on his 10-metre yacht, rounding the Atlantic Ocean with his son. From this, he gained a lot of leadership lessons; some of which he will share with you. [I gained] a lot of new information that will improve [my] leadership skills. Yousef Al Shaer, Senior Manager IT Delivery, Nakheel, UAE Would you like to run this course in-house? Course Overview In the current business world, companies are striving for business excellence and customer excellence. This means that their IT service must support and often even fuel the required transformations of the business. While today s world is creating serious challenges for our organisations (such as those related to time, costs, and culture synergy), Information Technology gives us the potential to cope with these challenges and to even utilise them to our advantage, while strengthening our company s external position. However, this requires a shared agenda by the business and the IT disciplines in our organisations, and places strong demands on the leadership of senior managers from both domains. The main objective of this course is to help you understand the requirements of IT leadership, as well as assess and develop your competencies accordingly. It will help you understand how a sustainable, strong and agile organisation is achievable with proper co-operation from the employees. This course will teach you how to shape behaviour in a way that such co-operation is achieved; hence leveraging the unique strengths of your organisation and contributing to its innovation and actual transformation. Valuable Take-Aways From This Course This course allows you to claim 20 PDUs to maintain your PMI certification (it contains 50% PMBOK -relevant content). In addition you will receive: An overview and assessment of world-class leadership literature and a set of prominent articles A unique article on the role of senior business management in creating value out of IT, the competencies needed, and how you can guide their development A tool for assessing your own situation, helping you determine the type of IT leadership needed in your company Who Should Attend CIOs, IT Directors, IT Managers, Heads of CIO Office, Strategy Managers, Managers of IT Policy and Architecture, Enterprise Architects, IT Planners Members of the IT Management Team, Systems Development Managers, Managers of Projects, Operations Managers, Infrastructure Managers, Relationship Managers Programme Managers, Change Managers, Transformation Managers, Project Managers The in-house training division of Informa Tel: cts@informa.com Any other Senior Executives carrying responsibility for managing people s actions in the delivery of IT and in the creation of business value out of IT

3 IT Leadership December 2018* Conrad Hotel, Dubai, UAE Course Timings Registration will be at 08:00 on Day One. Course sessions will start promptly at 08:30 and end at 14:30. There will be two short breaks for refreshments and lunch will be served at the end of each day s sessions. Course Outline Day One The Fundamentals Sharing your challenges and your shopping-list for the course Positioning The Major Objects Of IT Leadership People, stakeholder groups and their interests Process, product/service Essential types of IT content What Is IT Leadership? Case studies, best practice and not-so-good practice How we know whether IT leadership is working: - Effects on individual people - Effects on teams The competencies required Discussion: IT leadership maturity Understanding Others Psychology Individual people - The fundamental drivers of human behaviour and Maslow s pyramid - Tips for handling difficult people - Tools for mapping personality People in teams - Biologically-based tribal behaviour - The impact of culture - Tools for understanding team dynamics Discussion: IT culture and risk of clash with business culture Understanding Your Psychology Individual assessment of your IT leadership maturity Individual assessment of your personality Workshop: Reflection and group discussion on your experiences in impacting people Dealing With Office Politics Case Study: Prototypical situations; the relation to human psyche The secrets of managing politics without becoming a part of it Discussion: Sharing your experiences on dealing with office politics Day Two Strategic IT Leadership Business Governance And IT Governance Mintzberg s organisational prototypes; implications for culture and for governance Mintzberg s research findings on organisational structure; implications for governance and leadership Frameworks for governance, business (Cadbury Report, OECD Principles), and IT (ISO 38500, COBIT 5) The habits of successful companies whose strength has proven sustainable over the longer term; implications for leadership and for IT Workshop: Governance in your own organisation Leading Alignment Through The Info Value Chain The Information Value Chain As A Concept Roles of the various disciplines in this chain How to apply IT leadership to make it work How to replace the perceived role of IT as a support with IT as a strategic partner Workshop: What should be your next step in creating a more mature role of IT in your company? The IT Department As An Internal Supplier IT as a service company within the enterprise required strategy The various ways in which the internal market can be organised Setting the agenda Determining the requirements for IT leadership Workshop: What should be the rules of the game in your internal market? Leading Strategy Development And Maintenance Understanding the strategy alignment process Assessing, scrutinising and improving the business strategy Leading the development of IT strategy Managing the mutual influence between business strategy and IT strategy Organising and leading the strategy maintenance process T: E: register-mea@informa.com

4 Day Three Multifaceted IT Leadership Leading IT Innovation Understanding the front-end and the back-end of the IT innovation process Identifying the key stakeholders and shaping the required coalitions Fostering creativity, merged with business sense Leading the enterprise-wide chain for innovation Getting the board members to play their role Workshop: Identifying your current state and improvement potential in IT innovation Leading Strategy Implementation The Project Portfolio The strategy implementation roadmap Process and tools for investment selection, to ensure that individual projects will be focused on strategy implementation Organising and leading decision making at every go/no-go point of projects Leading project implementation towards creation of business value When does a project need management and/or leadership? Leading Operations How IT operations differ essentially from all other IT processes Shaping and leading the maintenance of business value Shaping and leading business continuity Dealing with crisis Discussion: Sharing your experiences in handling crisis Leading Sourcing The alternative ways of sourcing IT; their business implications Leading the development of strategic sourcing principles and the subsequent decision making process on IT sourcing Shaping and leading vendor and contract management Test Case: Your way of leading the cloud discussion in your company Leading Continuous IT Improvement Lessons from practice on learning and developing what works and what doesn t The principles of continuous improvement, learning from world-class implementations in Japan Workshop: Shaping continuous improvement in your own Information Value Chain Leading IT Relationships How relationship management makes all the difference practical cases Managing expectations The mechanics of relationship management in IT Shaping and leading IT relationship management Workshop: Assessing your own relationship management and ways to improve it IT Leadership By Situation The different types of situations and the adapted types of IT leadership which are required Assessing your own situation, initially and then in a yearly process Tailoring the delivery of IT leadership Handling Chaos How chaos manifests itself in today s markets The threats and challenges to our companies How we can turn chaos to our advantage Can chaos be managed? The resulting don ts in management and dos in leadership Discussion: Your own experiences in dealing with chaos Day Four Executing IT Leadership Leading Change Transforming the lessons on human psychology into requirements for organisational change management The natural phases that our organisations go through when confronted with change (Kotter) From change analysis to the design of interventions Shaping and leading change as a constant Workshop: Make our own change analysis Leading Diversity And Culture How culture relates to human psychology The dimensions of culture, as defined by Prof. Geert Hofstede The role of leadership in making sure that the strength of differences is used, while the risks are being managed Discussion: Your experiences in handling cultural differences Effective IT Communications How IT leadership is floating on effective communications Communications in the light of change interventions Routine communications in the light of IT relationship management Crisis communications Guiding Senior Business Management The essential role of senior business management in IT value creation How to help them understand How to help them develop the required competencies Workshop: Assessing senior management in your company your steps to guide the required development Recognising IT Leaders And Developing Them Visible and hidden signs of IT leadership potential in your organisation within and beyond IT functions How to protect, nurture and develop your future IT leaders Creating role models Workshop: Identifying your diamonds, making your own action list for IT leadership development Evaluation

5 IT Leadership December 2018* Conrad Hotel, Dubai, UAE FOUR WAYS TO REGISTER register-mea@informa.com Informa Middle East Ltd. PO Box 9428, Dubai, UAE The in-house training division of Informa Middle East SAVE UP TO 40% If you have 6 or more people interested in attending, and would like to customise this training course to suit your team and business, contact our Training Consultants on or cts@informa.com. Course IT Leadership December 2018* Course Fee Before 7 October 2018 Pricing excludes 5% VAT, which will be charged where applicable Course Fee Before 11 November 2018 Final Fee US$ 3,995 US$ 4,495 US$ 4,995 The PMI Registered Education Provider logo is a registered service and collective mark of the Project Management Institute, Inc. *Book and pay full fee for two colleagues and the third attends for FREE. Not applicable in conjunction with corporate discounts. Payment to be settled before start of the course to avail the offer. The 3 for 2 offer is valid on full price final fee registration only. DISCOUNTS AVAILABLE FOR 2 OR MORE PEOPLE CALL: a.watts@informa.com Course fee includes documentation, luncheon and refreshments. Delegates who attend all sessions will receive a Certificate of Attendance from Informa. All registrations are subject to our terms and conditions which are available at Please read them as they include important information. By submitting your registration you agree to be bound by the terms and conditions in full. DELEGATE DETAILS First Name: Surname: Job Title: Company: Address: Postal Code: Country: City: Tel: Mobile: Fax: PAYMENTS A confirmation letter and invoice will be sent upon receipt of your registration. Please note that full payment must be received prior to the event. Only those delegates whose fees have been paid in full will be admitted to the event. AVOID VISA DELAYS BOOK NOW Delegates requiring visas should contact the hotel they wish to stay at directly, as soon as possible. Visas for non-gcc nationals may take several weeks to process. CANCELLATION - If you are unable to attend, a replacement delegate will be welcomed in your place. If you cancel your registration 57 days or more before the event, you will receive a refund minus a 10% cancellation fee (plus VAT where applicable). Cancellation after 56 days before the event or if you fail to attend the event will be 100% payable. All cancellations must be sent by to register-mea@informa.com marked for the attention of Customer Services Cancellation. - All registrations are subject to acceptance by Informa Middle East which will be confirmed to you in writing - Due to unforeseen circumstances, Informa reserves the right to cancel the course, change the programme, alter the venue, speaker or topics - For full details, please visit EVENT VENUE Conrad Hotel, Dubai, UAE Tel: ACCOMMODATION DETAILS We highly recommend you secure your room reservation at the earliest to avoid last minute inconvenience. You can contact the Hospitality Desk for assistance on: Tel: Fax: hospitality@informa.com HK/LM IT BC7304 Copyright Informa Middle East Ltd