Facility and Property Management Professional

Transcription

1 3 Day Program on Facility and Property Management Professional Venue: Radisson Blu Residence Dubai Marina, Dubai - UAE Dates: December 2017 Delivery Type: Group Live Pre-requisites: None Duration: 3 Days Non-residential Organised by BRICSA EVENTS For more information, please contact us T: / 12 or marketing@bricsaevents.in

2 Course Information Overview It is projected that the worldwide facilities management (FM) outsourcing market is expected to grow from $959.2 billion in 2012 to $1.314 trillion in This is evident that the FM industry is not only expanding but it is evolving. In spite the sluggish economic backdrop, Facilities Management (FM) has been a dynamic sector creating opportunities for those taking proactive steps to adapt in light with evolving customer needs. FM has a major part to play in the design, construction and maintenance of an organisation s built assets, which can all have an impact on end user satisfaction, business continuity, sustainability and supporting the maintainability plan. In this ever changing environment, all companies need to foster sustainable, state of art facilities management practice that offers best value for money. Join this Facilities Management course on a 3 day journey themed around driving operational excellence & efficiency and harnessing technologies for increased productivity and sustainability. This is a breakthrough event gathering the world s leading experts in the areas of energy efficiency, threat intelligence, as well as on the use of advance technology in FM! Meet Your Course Director Dave Wilson Dave Wilson CFM is an IFMA Fellow. He is founder and managing director of Effective Facilities Limited and a non-executive director of Morphose Limited, the international FM advisory and brokerage business. Dave is a confident and articulate advocate for FM, with particular strength in business management and customer service, supported by many years experience in consultancy and the hospitality industry. He has experience in the facilities market across EMEA and the UK, and high level contacts through his involvement with industry bodies in Europe and the USA. He has worked in Facility and Property Management for over 25 years, from junior consultant through to Board Director. Who Should Attend Facilities & Asset Professionals Building owners / Landlords Developers Facility / Property management Operation management Leasing management Building maintenance Asset management Property investment REITs real estates Building & Construction Professionals FM & Maintenance manufacturers Building managers Building contractors Architectural Professionals Civil engineering System integrators From The Following Industry: Commercial properties Residential properties Mixed developments Office buildings Townships Hotels & Resorts Entertainment & Leisure Education Retail outlet & Shopping Malls Hospitals Government & Public facilities Schools / Universities Industrial manufacturing facilities Dave s focus is on improving organisational productivity through aligning support services and asset management with organisational objectives and culture, building teams of staff to deliver effective services and focused results, and in leading and managing teams with a focus on their EBIT contribution. He has worked globally on projects in the USA, UK, Europe and the Middle East, for clients as diverse as Reuters, the UK Ministry of Justice, Hong Kong Telecom, Sodexo, Interserve and the Burj Khalifa. Key Influencing Factors Driving Growth Continued growth in outsourcing of FM operations Increasingly astute customer base demanding improved service levels Rising appreciation of value in integrated facilities management Demand for retrofitting older buildings to increase energy efficiency Surge in application of advanced technologies IN-HOUSE This program is also available through our in-house training service. Simply pick the agenda you'd like to cover, the dates most convenient for you, and have it delivered at your convenient location. To find out more, contact us today at marketing@bricsaevents.in

3 12-14 December 2017 Dubai Course Agenda - Registration commences at 0830 on Day One - Programme commence at 0900 until 1700 daily Introduction and programme overview Delegates expectations Facilities Management Structures: what, why and how Alignment with the needs of the client organization Clients, customers and other stakeholders - expectations and responsibilities Customer relationship management Strategic FM planning understanding and expressing the needs of the enterprise FM Policy, Objectives and Service Planning Planning and sourcing services Operational FM Managing service delivery Organisation: Planning and Management Scope of Services Leadership of the Facilities Management organisation Self-delivery and outsourcing options Structuring and resource planning Optimising resources and competencies Integrating internal and external service provision Understanding process and workflows Implementation and start up plans Planning training, learning and development Establishing the appropriate scope of services Procurement methodologies Multi-skilling staff and suppliers Specifications (input versus output) and statement of requirements Establishing relevant and timely service levels Contract Management Service Level Agreements Standard terms and conditions Essential contract terms Dispute resolution Singe service, Multi-service, Integrated FM contracts : which is right for me? Incentives and penalties Measuring Performance Key Performance Indicators (KPIs) Balanced Scorecard Benchmarking Information management Surveys and customers communications Continuous Improvement

4 12-14 December 2017 Dubai 11 Financial Management Budget planning and control - capital and revenue budgets Understanding financial reporting Codification and attribution of costs Value engineering, elimination of redundant performance Whole life-cycle budgets and sinking fund planning Value for money benefit statements Managing the Workplace Role of the Workplace in organisational productivity Workplace utilisation and optimization New methods of working Impact on Facilities Management (and the other support services) The role of FM in Workplace projects (BIM, Soft Landings) Sustainable FM Practice Implementing and maintaining a Sustainable FM Programme Energy and water efficiency Waste management Design for sustainability: Selecting materials and renewable resources Environmental quality and statutory compliance Risk Management and Disaster Recovery What is risk? Assessing risk Prevention & mitigiation strategies Business continuity planning Disaster recovery planning and invocation Learning from disasters events Technologies and Information Management FM technology systems (CAFM, CMMS, BMS etc.) Internet-of-Things (IoT) application Mobile technologies and Apps. Integrating information management Monitoring and reporting International, Regional and Local Standards Standards governance and compliance Corporate policies and standards Standards bodies and accreditation Quality Assurance (QA) and compliance Facilities Management standards (ISO, etc.) Summary and Conclusion Case studies and workshops The taught sessions will be interspersed by exercises and case study materials designed to give delegates practical experience of how to implement the principles and associated processes and procedures for the benefit of their respective organisations. s.

5 12-14 December 2017 Course Duration - 3 Days Radisson Blu Residence Dubai Marina, Dubai - UAE Sales Contract Please write in BLOCK letters DELEGATE DETAILS COMPANY DETAILS Company Address: City: Tel: Country: AUTHORISATION Name Position Date Signature* : : : : / / COURSE FEE: Course fee will cover training materials, luncheon and refreshments for the respective training days. This course is non-residential hence participants need to take care of the accommodation and logistics separately. For accommodation you may contact us to get a special rate at the venue. I/we hereby confirm to the above and authorise our participants. * This booking is invalid without signature. BOOK EARLY SAVE US$ 400 Early Bird Discounts Register before Sept 30, US$2290 Register before Oct 31, US$2490 Final Price.....US$2690 Group Discounts* 3-4 Delegates 10% 5 Delegates 15% *please note that all group discounts are given on the final price Easy ways to Register TERMS & CONDITIONS 100% payment of the full amount upon receipt of the invoice. All cancellations must be done in writing. Full refund for cancellations will only be paid to a maximum of one week from the invoice date. 50% refund for cancellations will only be paid to a maximum of two weeks from the invoice date. No refund for cancellations done after 2 weeks from the invoice date. Substitute is always welcomed; if not possible a credit note will be given which can be used for any of Bricsa Events up to 1 year. Force Majeure/indemnity: If the event is postponed, canceled or abandoned by reason of war, fire, storm, explosion, national emergency, labor dispute, strike, lock-out, civil, disturbance, actual or threatened violence by any terrorist group, or any other cause not within the control of our organization, we shall be under no liability to Company for non-performance or delay in performance of obligations under this contract or otherwise in respect of any actions, claims, losses (including consequential losses) costs or expenses whatsoever which may be brought against or suffered or incurred by Company, as the result of the happening of any such events. Complaint and Refund: For more information regarding administrative policies such as complaint and refund, please contact us at: Tel: , Fax: , marketing@bricsaevents.in Governing Law: This contract shall be governed by and construed in accordance with the Laws and Regulations of India and the High Court of Bombay shall have exclusive jurisdiction without regard to conflict of law provisions.