ROLE DESCRIPTIONS. Team Leader, Steptember and 20 / Twenty campaigns

Transcription

1 ROLE DESCRIPTIONS Role: Reports to: Business Development Manager Team Leader, Steptember and 20 / Twenty campaigns Role Family: Corporate Support Level: H Organisational Context: Cerebral Palsy Alliance is the largest non-government provider of disability services in NSW, providing a range of services to people with cerebral palsy and other disabilities. These include accommodation, therapy, technology, employment, community access and support. Services currently operate in a highly decentralised model through 55 separate outlets. Cerebral Palsy Alliance s corporate offices are based at Allambie Heights. Their primary function is to provide the organisation with the necessary resources and support that will assist all operational areas to achieve Cerebral Palsy Alliance s overall mission and strategic direction. The Marketing and International Program team is located centrally at Allambie Heights and has responsibility to achieve actual income and net returns in line with budgets. Voluntary income accounts for 30% of the organisation s annual operating revenue. Fundraising income is generated through a wide variety of fundraising initiatives and activities such as Direct Mail, Events, Raffles, Telemarketing, Pledge Giving, Payroll Giving, Community Network, Bequests, Corporate, Trusts and Foundations. The department uses a database called ThankQ. Purpose, Nature and Scope of the Role: Identify and develop significant, profitable and mutually beneficial relationships with new and existing corporate partners, schools and other organisations across Australia to participate in the Steptember campaign. Working with stakeholders across the organisation to facilitate leads within existing corporate partners Proactively harness new partnerships from organisations and schools to participate in Steptember Develop propositions, communication channels and processes to attract and retain support from corporate partners, suppliers, schools and clubs Develop a pipeline to manage, track and report on Steptember leading up to and post event. To develop strategic partnerships with new and existing corporate partners to facilitate strategic acquisition of auction items for our events portfolio.

2 Enhance the existing auction item strategy to facilitate appropriate items for the events programs. Assisting with other fundraising duties within the Fundraising and Marketing teams as required. Organisational Relationships and Staff Establishment: This role reports to the Team Leader, Steptember campaign who in turn reports to Head of Events within the Fundraising and Marketing team. Business Development Manager Team Leader, Steptember and 20/Twenty Head of Events Core Competencies of the Role: Organisational Knowledge Leadership/Teamwork Interpersonal Skills/Communication Problem Solving/Decision Making Legislation /Standards/Practice Service Delivery Professional Learning & Development: Cerebral Palsy Alliance has a strong commitment to providing our employees with evidence based, responsive professional development which includes the delivery of nationally accredited courses through its Registered Training Organisation. It is compulsory for all new employees to complete Cerebral Palsy Alliances, Orientation and Induction Program in accordance with the current action PACT Learning Calendar. For further information please visit Each employee must also ensure that learning and development, as outlined in the Annual Performance Appraisal, including knowledge of current Cerebral Palsy Alliance policies and procedures, is maintained. Interpersonal Relationships: Internal: Fundraising and Marketing Team IT Department Finance Department Cerebral Palsy Alliance board, management and staff across all areas of client service, research and corporate support teams

3 External: New and existing corporate partnerships Government bodies Schools Suppliers Clubs, councils and other businesses Clients, families and Cerebral Palsy Alliance staff and networks Role Dimensions: Staffing: Direct Reports: Nil Indirect Reports: Nil

4 Core competencies Competency Descriptors Performance Outcomes Organizational Knowledge Has a sound understanding of the mission and values of Cerebral Palsy Alliance. Clearly articulates the policies and procedures affecting their role Has a sound understanding of Cerebral Palsy Alliance s Key Result Areas and Strategies. Identifies and promotes the positive relationships with key internal/external partners and the relationships Has a good understanding of other state and national issues Established working relationships with external bodies and services. Has working knowledge and application of, Cerebral Palsy Alliance policies and procedures. Clearly identifies fits between the Business and marketing plan and Cerebral Palsy Alliance Strategic Plan Leadership / Teamwork May lead/manage a small team. Delegates/allocates work to others, monitoring performance. Determines learning and Demonstrates ability to schedule and prioritise work tasks throughout service development requirements. Leads and supports change. May have budgetary and HR related responsibilities Based on experience and skill level, is viewed as a role model around the areas of teamwork, leadership Supports other team members, actively driving and and service delivery contributing to team goals. Effectively manages change to foster a positive team environment Interpersonal Skills / Communication Have sufficient interpersonal skills to advise and assist managers and staff on routine policies and systems issues. Works on establishing effective relationships. Can assist others to resolve conflict. Builds a network of contacts with other relevant organisations. Responds to sensitive/complex enquiries, verbally and in writing, in a professional and timely manner Customers are informed on a regular basis about products/services available at CP Alliance Has interpersonal credibility with customers, staff and other CP Alliance colleagues Develop and monitor effective systems of communication with stakeholders and service operations in line with service and regional plans Uses a diverse range of communication methods to meet needs of customers Actively negotiates and facilitates resolution of conflict issues using appropriate techniques Diffuses potential conflict situations

5 Competency Descriptors Performance Outcomes Problem Solving / Decision Making Legislation / Standards / Practice Identifies operational and/or work related issues requiring innovative or creative solutions. Assists with the timely development and implementation of solutions around more complex issues. Maintains a detailed working knowledge of all standards and relevant government legislation e.g. WHS, Disability Services Standards and Disability Services Act. Understands the importance of sharing this information across the organisation. Assists with the management and alignment of changes in practice or standards. Qualifications / Experience Has a relevant degree or equivalent level specialised experience. Considered a point of reference on specific functional Cerebral Palsy Alliance area. Demonstrates ongoing professional development. Effectively handles complex, sensitive inquiries from a range of people Provides solutions and formal recommendations Prepares complex management reports Provides advice within their range of expertise/knowledge Demonstrates initiative in resolving customer problems in a timely manner pertaining to customer need Demonstrates initiative to resolve challenges in own work Effectively uses CP Alliance procedures Adheres to quality standards and all relevant government legislation e.g., WHS, Disability Services Act, Disability Service Standards. Recommends changes to quality procedures and standards that impact across other work areas. All paperwork completed in accordance with CP Alliance Quality Management System Uses the corrective and preventative actions system effectively when required.

6 Core competencies Competency Descriptors Performance Outcomes Functional Sup-Streams Performs more complex administration duties. Deals with small projects and/or working parties Is recognised as having specialist skills in a particular functional area of work and is routinely asked to provide advice and support in this area to a cross section of the organisation Assists with the development and evaluation of systems and adopts a continuous improvement approach to service delivery. Regularly meets with representatives from external customers/ suppliers/ organisations. Conducts regular meetings with team and participate as requested. May be involved in assisting their immediate supervisor/manager with employee related matters for the team with respect to recruitment, payroll, WHS, performance management. May have delegated signing authority for controllable service expenses. Produces a regular monthly report for immediate manager with appropriate analysis. May be actively involved in budget preparation and business planning. Monitors monthly expenses and identifies, investigates and reports on any variances to budget. Assists Head of Partnerships and Events and Campaign Manager for CP Challenge with the development of marketing and sales plans to suit identified market segments for the CP Challenge Marketing, promotional and advertising materials are distributed appropriately and to target groups via role activity, promotional campaigns, conferences, visit and training sessions or by any other means of customer contact in accordance with the Business plan and Marketing plans. Maintains a running report sheet of activities and contacts. Relationships with existing key customers are maintained through regular telephone contact, visits and other support methods as directed by Campaign Manager. Deadlines for reports and/or other sales, marketing or promotional materials requested by HO P and Events and Campaign Manager are met at all times. All interactions with colleagues and customers are professional and appropriate and in accordance with CP Alliance Policy. Maintain performance targets. Identifies and submits for all prospects and opportunities

7 Summary of Knowledge, Skills, Experience and Values: Essential: Experience in the planning and the implementation of business to business sales or corporate fundraising Strong interpersonal and negotiation skills at a corporate level Proven ability to bring in new business/partnerships Experience of using various communication methods in developing leads and maintaining effective relationships A demonstrated self-motivated, proactive and enthusiastic approach to work Strong organisational skills and ability to motivate others Desire to network and build relationships ability to build rapport and create, maintain and enhance effective relationships with corporate contacts Strong organisational skills and ability to motivate others Intermediate computer skills, including experience in Microsoft Word and PowerPoint Current NSW Drivers License Desirable: Experience in producing and making presentations and pitches Working knowledge of sound business development principles General understanding of online fundraising STATEMENT OF DUTIES People and Culture do not require a Statement of Duties. However, where duties vary amongst employees with the same (or generic) role description, the manager may choose to attach a detailed statement of duties to the role description.