CRM & Database Manager

Transcription

1 CRM & Database Manager Permanent At Bloodwise, we re driven by our vision to beat blood cancer, and we re passionate about supporting patients and delivering the best information and support. We put the patient at the heart of all that we do and we won t stop until we ve beaten blood cancer. We want someone who finds what we do exciting both as a team and as an organisation. Working here has to be something you look forward to. We are at a time for substantial growth of the CRM within Bloodwise enhanced and deeper website integration, the ability to successfully manage patient services, as well as more traditional fundraising and contact management requirements. So if you have experience of working with CRM and have a passion for data please carry on reading. This could be the job for you!

2 About us We're the UK's specialist blood cancer charity and our vision is clear: we re here to beat blood cancer and we ve been working to do this since We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer. Since 1960 we have invested more than 500 million in blood cancer research in the UK. Where we ve invested, survival rates and quality of life have improved. We re proud to say that UK blood cancer research leads the world, thanks to the money we ve been able to invest because of our supporters and fundraising. But we still have so much more to do: blood cancer is the 5 th most common cancer and sadly it is the 3 rd biggest cancer killer in the UK claiming more lives than either breast or prostate cancer. Our belief and principles Our belief and principles underpin everything we do as an organisation. They re key to us being successful in our vision of beating blood cancer. Inspiring leaders and organisations think, act and communicate from the inside-out. Our principles are for everyone to consider, connect with and hopefully be inspired by. They reflect the fact that while you work here, you should feel you have permission to innovate, create, question, query, be yourself, work with others, have ambition and celebrate success. We bring all that we are to our work. We re always searching for better ways to do things, big and small. We work with other people to unlock what s possible. We have the courage to keep going and do what needs to be done, even if it s hard. We re here to change the world. Our belief is at the heart of our organisation: it s what we stand for.

3 CRM & Database Manager Starting salary 37,502 Bloodwise vision Our job is to stop people dying from blood cancer, improve patients quality of life and stop people getting a blood cancer in the first place. Contract type: Permanent Team: CRM Department: Marketing Location: Holborn, London CRM & Database Manager Leading the database team, you will be the first point of contact within the organisation for all CRM enquiries. Working with the Head of CRM, you will help shape the organisational use of the Civi CRM system to enrich our data management, reporting and analytics. The role will support the long term development and restructure of the CRM infrastructure, with the underlying vision of the CRM being the single source of truth for the whole organisation. You will drive forward improvements across the delivery of data services and analytical reporting. The post will suit a dynamic and energetic individual with a can do approach to work. Key relationships Reports to Head Of CRM Working closely with all areas of the business, with a focus on the Performance & planning, Fundraising, Marketing, Regional, Finance and Patient Services teams Our kind of CRM & Database Manager You will really understand data and how vital it is for organisational decision making. We want someone who will be able to work effectively with a variety of teams with varying levels of CRM experience, understand their needs and translate these into CRM processes whilst managing the expectations of stakeholders. You will have a deep understanding and passion for CRM, bringing energy to the role, a problem solver whose attention to detail is as strong as your appreciation of the bigger picture. With strong communication skills you will be adept at interacting with a variety of stakeholders whilst continually prioritising department CRM needs with wider organisational objectives. You will be agile in how you respond to work and have a can do attitude, committed, dedicated and reliable, with a keen eye for detail. User training and the development of database procedures and documentation is a pivotal part of this role.

4 What you ll do Lead the database team and promote good database use across the organisation Line manage the CRM & Database Support Officer Implement regular data integrity and hygiene checks with a goal of optimising supporter data quality Work with third party data cleaners & the Fundraising Regulator to ensure supporter contact details are up to date Analyse existing data structures and work with the Head of CRM to improve the schemas used Work with key stakeholders to implement improvements in data structures & schema Deliver targeted data selections for our supporter & patient engagement teams. Ensure prompt, efficient import of supporter data files as required Have a good understanding of Data Protection legislation including GDPR and its impact on charitable data use Work closely with our Performance, Planning and Delivery team to ensure accurate insight is delivered to colleagues Develop and implement an organisational training plan, ensuring all colleagues are empowered to maximise their database use Develop appropriate documentation to support our training program Keep up to date with best practice and regulatory changes Liaise with project stakeholders both internal teams and external consultancies to deliver work to agreed timelines and specification We d like you to have as many of these as possible Excellent IT skills with an understanding of system architecture A demonstrable understanding and experience of effective data management, SQL knowledge and best practice data processes Evaluating current data processes and identifying weaknesses and potential areas for change Excellent interpersonal skills with experience of disseminating complex technical information to stakeholder groups Ability to manage an extensive and diverse workload, managing competing deadlines and delivering to a range of stakeholders on time Experience of delivering training and support to database users Experience of trouble shooting issues and finding resolutions Performing complex database queries/searches Proficiency in MySQL database management Experience of database cleansing activities Understanding of Drupal and website integration Understanding of database protection, gift aid and marketing preferences Knowledge of Financial Systems Experience of working in a charity environment, communications and marketing, development or related fields A good understanding of databases as fundraising/ marketing tools and in particular the importance of data capture, segmentation, targeting and testing Good understanding of the Data Protection Act and regulation development within the charity sector

5 Things we all do Attend and assist at Bloodwise events and activities as required (NB this involves evening and weekend work) Be an effective ambassador for Bloodwise at any activity you attend Develop an in-depth understanding of our work Do any other reasonable things your manager needs you to do

6 The team organagram Now you have read about the role, to help you get a better feel of where it sits in Bloodwise here is a simplified organagram. Chief Executive Research Patient Experience Finance and Operations Fundraising Marketing HR CRM & Data Celebrity Relationships Patient Services Finance Regional Digital & CRM Human Resources Media and Public Policy Office Services Individual Giving Market Production Learning & Development Sports Content Partnerships & Philanthropy Media Shortlisting and interviews Bloodwise is an equal opportunities employer and we are committed to ensuring all applications are treated fairly. All applications are subject to our shortlisting process; so if you re shortlisted we will contact you and invite you to attend an interview. We ll also tell you if there will be any skills tasks to complete as part of the recruitment process. If you don t hear from us 2 weeks after the closing date, your application has not been successful. For further information about us See our website

7 The good stuff working at Bloodwise Apart from all the hard work we do, there are some really good benefits to working at Bloodwise: Annual Leave Entitlement is 25 days per year rising to 26 days after 2 years service then 27 after 4 years service; we will usually close the office between Christmas and New Year which our trustees gift as an additional holiday. Time Off In Lieu We strongly encourage everyone to help with some activities outside of normal working hours. For this you can earn and claim TOIL. Pension When you join us we ll automatically enrol you onto our pension scheme, which is run by Aegon. This can be increased through length of service. Employee Assistance Programme Offers support information, expert advice and specialist counselling to help you prepare for life s predictable milestones. Life Assurance Although we don t like to think about it, should something happen to you while working for Bloodwise we have life assurance for staff. Personal Development Development is really important to us and there are a variety of options available to staff at Bloodwise. Interest free season ticket loan We pay for the ticket and you repay the money out of your monthly salary. Childcare vouchers You can exchange money per month from your gross salary for childcare vouchers. Ride2work scheme This allows you to obtain a new bike to use to ride to work. You can then repay it through your salary. Refreshments On each floor in head office there s a kitchenette with tea, coffee, sugar, milk and plates, bowls and cutlery. Our location Our offices are located at Eagle Street in Holborn, London WC1R 4TH; Holborn tube is the closest station, approximately 5 minutes from our offices.