W104 Emotional Intelligence as a Leadership Predictor Rita Balian Allen. Copyright Rita B. Allen Associates 2018

Transcription

1 W104 Emotional Intelligence as a Leadership Predictor Rita Balian Allen Copyright Rita B. Allen Associates 2018

2 What is Emotional Intelligence? 2

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4 E.I. is A set of emotional and social skills that collectively establish how well we: Perceive and express ourselves Develop and maintain social relationships Cope with challenges Use emotional information in an effective and meaningful way 4

5 Objectives: Introduction to theory of EQ and building the business case for EQ Review 4 Dimensions of EQ - tips and strategies to develop Application of EQ to leadership and learning initiatives Interactive EQ Activity 5

6 Ice Breaker What Do You Do? You are about to meet with a team member who consistently produces expected results, however, has ruffled many feathers along the way causing hard feelings and damaging relationships How do you prepare for this meeting? What will you say? 6

7 TalentSmart Studies Link between EQ and Job Performance: EQ alone explains 58% of job performance 90% of top performers are high in EQ Just 20% of low performers are high in EQ 7

8 Is EQ recognized as a required competency for leaders in your org? Do you Incorporate EQ into your current leadership programs? 8

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10 People and Perceptions What we observe, think and feel Similarities and differences Experiences and influences Impact on one another Awareness can help/hurt 10

11 Thinking brain -Working memory -Analysis/Planning -Decisions Social brain -Feelings -Long term Memory -Needs The Brains memory for negative emotional experiences and habits Links our actions with the situation and finds an appropriate reaction Reptile brain -Protection -Survival -Basic body functions 11

12 What happens to our bodies? Brain activity Physical reactions to stress Heart activity short-term and long-term Observing and managing 12

13 Personal Competence Self Awareness Self Management Four Dimensions of Emotional Intelligence Social Awareness Relationship Management Social Competence 13

14 Reuven Bar-On EQ-i

15 Applying EQ to Learning Programs: Competency modeling Experiential learning Talent assessment Career development Succession planning One-on-one coaching 360 feedback assessments Management training Leadership development Team building 15

16 EQ Impact on Profitability and Performance Building the Business Case: According to Center for Creative Leadership, 3 most significant causes of executive career derailment involved deficits in emotional competence: Difficulty handling change Inability to work well in a team Poor interpersonal relations Source: Daniel Goleman s book, Primal Leadership, Learning to Lead with Emotional Intelligence 16

17 EQ Impact on Profitability and Performance Building the Business Case: According to Tony Simons, Harvard Business Review, the more associates feel trust, an emotional response, in their bosses, the higher the profits: In one study, a 1/8 point improvement in managers confidence increased profitability by 2.5% quarter million dollar profit increase per business unit per year Source: Daniel Goleman s book, Primal Leadership, Learning to Lead with Emotional Intelligence 17

18 Case Studies - Emotional Intelligence: L Oreal, salespeople selected based on emotional competencies sold $91,370 more than other salespeople for net revenue increase of over $2.5M and 63% less turnover in first year. (Cherniss, 2003) Coca-Cola saw division leaders who developed EQ competencies outperform their targets by more than 15%. Division leaders who didn t develop their EQ missed targets by the same margin. (McClelland, 1999) US Air Force reduced recruiter turnover from 35% to 5% annually by selecting candidates with high EQ; savings of $3M/year on $10K investment. (GAO Archive) I TalentSmart, Inc. 18

19 Leadership Leaders using styles with positive emotional impact - better financial returns There is no one size fits all leadership style Leaders with best results use variety of styles Resonant Leadership attuned to others feelings Dissonant Leadership out of touch with feelings of others 19

20 Leadership: Demonstrating Strong EQ at Adobe 20

21 5 Ways to Build Emotionally Intelligent Leaders 1) Develop Inner Strength 2) Create a culture of compassion 3) Enhance relationship building across levels and functions 4) Encourage and invest in continuous learning 5) Reinforce qualitative and quantitative metrics to measure outcomes 21

22 Identifying Triggers EQ Activity in Pairs Think of a time when you were feeling invisible or under stress How about a recent change that was unwelcomed or difficult Reflect on physical and emotional reactions/responses Impact on energy, decisions & performance? Recognize, identify and discuss potential triggers 22

23 Self Awareness Tips & Strategies Know yourself very well, study your emotions Take inventory of biases, triggers and hot buttons Notice impact of your emotions on others Ask others for their insights; welcome feedback Recognize what causes stress for you and how you deal with it 23

24 Self Management Tips & Strategies Be an active listener Learn to look at things objectively Practice breathing techniques; relax body and mind Manage what you tell yourself, stay positive and use humor Embrace and welcome change 18

25 Social Awareness Tips & Strategies Take and show personal interest, seek to understand Put yourself in other people s situations Be expressive, exhibit affirmation, smile Learn the norms of your environment, culture Read people, watch body language, cues and moods 25

26 Relationship Building Tips & Strategies Build and nurture relationships with intentionality Keep an open mind to new ideas, thoughts and perspectives Manage conflict positively and effectively Acknowledge other people s passions, motivations, interests and feelings Work to ensure your intent aligns with your impact 26

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28 Resources, Books and Articles Primal Leadership, Learning to Lead with Emotional Intelligence, by Daniel Goleman, Richard Boyatzis and Annie McKee Emotional Intelligence for Managing Results in a Diverse World, by Lee Gardenswartz, Jorge Cherbosque and Anita Rowe Emotional Intelligence 2.0, by Travis Bradberry and Jean Greaves TalentSmart, Inc. Bar-On EQ-i 2.0 Portal, MHS, Five Ways to Build Emotionally Intelligent Leaders in Your Organization blog by Rita B. Allen, Motivation Factor Personal Branding and Marketing Yourself, by Rita Balian Allen 28

29 Emotional Intelligence as a Leadership Predictor Designed, Developed, and Delivered By: 460 Totten Pond Road, Suite 110, Waltham, MA 02451, 29

30 W104 Emotional Intelligence as a Leadership Predictor Your feedback helps ATD continue to provide top-notch educational programs that help you stay on top of a changing profession. Evaluations forms for this session are available via the mobile app and at the following link: