By Leo Novsky, MBA Executive Speech Coach

Transcription

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2 By Leo Novsky, MBA Executive Speech Coach

3 Becoming an American

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5 Cross-Cultural Communication Networking Contacts Management Meeting Colleague Interactions Employee Reviews Client Communication

6 The World is Flat World Flattners: Outsourcing Offshoring Importing Supply-chaining

7 Except When Its Not Culture consists of a shared mental programs that condition individuals responses to their environment Geert Hofstede

8 Lost in Translation USA =OK Japan = Money Russia = Zero Brazil = #$%^

9 The Costs of Cultural Miscommunication Loss of Talent Internal Conflicts Poor Moral Lost Opportunities Poor Bottom line

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12 1. Examine Your Cultural Shades

13 Individualism Time Horizon Power Distance Uncertainty Avoidance Masculinity/ Work-Life Hofstede, G., G.J. Hofstede and M. Minkov. Cultures and Organizations: Software of the Mind. New York: McGraw Hill, 2001.

14 High Individualism Themselves and Family Want to Differentiate Competition Low Individualism=Collectivism Groups Harmony Loyalty Hofstede, G., G.J. Hofstede and M. Minkov. Cultures and Organizations: Software of the Mind. New York: McGraw Hill, 2001.

15 High Power Distance=Authoritative Authority Respected Status Position Low Power Distance = Egalitarianism Equality Fairness Meritocracy Hofstede, G., G.J. Hofstede, Cultures and Organizations: Software of the Mind. New York: McGraw Hill, 2001.

16 High Masculine Achievement vs. Nurturing Competition & Goals Attainment Separate Gender Roles Low Masculine = High Feminine Overlapping Gender Roles Shared Responsibilities Egalitarian Relationships Hofstede, G., G.J. Hofstede and M. Minkov. Cultures and Organizations: Software of the Mind. New York: McGraw Hill, 2001.

17 High Avoidance = Safety Threatened by risk Strong rules Formality Low Avoidance = Risk Takers Comfortable with risk Entrepreneurial Informal Hofstede, G., G.J. Hofstede and M. Minkov. Cultures and Organizations: Software of the Mind. New York: McGraw Hill, 2001.

18 Long Time Horizon Pragmatism Perseverance Thrift Short Time Horizon Focus on near future Respect for tradition Preservation of one's face Hofstede, G., G.J. Hofstede and M. Minkov. Cultures and Organizations: Software of the Mind. New York: McGraw Hill, 2001.

19 Culture Assessment of Collectivism Individualism Egalitarian Authoritative Feminine Masculine Risk Takers Risk Averse Short Time Horizon Long Time Horizon

20 Your Personal Assessment Collectivism Individualism Egalitarian Authoritative Feminine Masculine Risk Takers Risk Averse Short Time Horizon Long Time Horizon

21 2. Become a Cultural Sleuth

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23 Individualism Power Distance Gender Roles Uncertainty Avoidance Highest Lowest USA Time Horizon Dimensions Hofstede Individualism Power Distance Gender Inequity Uncertainty Avoidance Highest USA Malaysia Japan Greece China Time Horizon Lowest Guatemala Austria Sweden Singapore Pakistan USA score Source: Hofstede, G., (2001), Culture s Consequences, 2nd ed.)

24 Fun Cultural Facts In Netherlands, leave blinds open In Japan, shower before bath In Russia, must say a toast before a drink, and do it often In US, call your boss by their first name

25 3. Build a Cultural Toolbox

26 1. Describe Your/Organization s Pressures along Hoefstede s 5 criteria 2. List the nationalities/ cultures in the Organization 3. Map the cultural challenges in your Organization 4. Brainstorm the solutions to crosscultural communication 5. Propose key practices to bridge the gap

27 1. Describe Your/Organization s Pressures along Hoefstede s 5 criteria

28 2. List the nationalities/ cultures in the Organization

29 3. Map the cultural challenges in your Organization

30 4. Brainstorm the solutions to crosscultural communication

31 5. Propose key practices to bridge the gap

32 Personal Assessment of Collectivism Individualism Egalitarian Authoritative Feminine Masculine Risk Takers Risk Averse Short Time Horizon Long Time Horizon

33 1. Create Cultural Pattern-Interrupts 2. Become adapt at Style-Switching 3. Learn the 3 or more phrases 4. Share food, drink, and a song 5. Stay Flexible, Stay Curious, Stay Aware

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36 Types of Workshop Training The Art of a Powerful Introduction SPEAK with Power-Get Results Body-Speak Lost In Translation Beyond Power Point and more

37 One word to describe this presentation

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39 Leo Novsky Executive Speech Coach

40 References A great overview of Hofstede s book: westwood.wikispaces.com/file/view/hofstede.pdf Cultural Intelligence: People Skills for Global Business, David Thomas and Kerr Inkson Kiss, Bow, Or Shake Hands, Terry Morrison and Wayne Conaway