CASE STUDY [SERVICES] SAI Global

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1 CASE STUDY [SERVICES]

2 provides organizations around the world with information services and solutions for managing risk, achieving compliance and driving business improvement. With offices across the globe, more than 1,000 staff, and different technology platforms, Assurance Services had a tough job to implement a single, global process management system. Promapp is delivering the perfect solution - with real business benefits. provides organizations around the world with information services and solutions for managing risk, achieving compliance and business improvement advice. s assurance services Business Benefits Process consistency across different locations Increased business group ownership Process standardization Controlled process variation Improved collaboration We re going into our clients businesses to review their processes and systems, so good process management must be at the core of our business too. Quite simply we have to practice what we preach. operation provides assessments of organizational management systems, undertakes product certification and delivers related training services. The global nature of the business meant that prior to implementing Promapp, there was a great deal of variation in processes across SAI Global s offices. As manager of the process improvement implementation, Amel Tannous spent considerable time investigating various process management systems and found Promapp to be the tool that best met their needs.

3 Managing process variations. started with a phased implementation of the cloud-based software across the business. Promapp has now been successfully adopted across s international network, including Australia, United Kingdom, Canada, United States, and Mexico. Further implementations are scheduled for their Asian and European offices. There are more than 650 Promapp users currently within, and user numbers are expected to continue growing. At last count Amel estimates the organization has about 260 processes. Among the many business benefits delivered to date was the complete review of processes, now streamlined between the countries. There was some initial resistance to standardization due to a belief that processes would intrinsically vary between different countries and different regions, says Amel. But the Promapp rollout quickly highlighted the similarities between our inter-country processes, even with the use of different IT systems across some offices. We were ultimately looking at a better way to roll out our processes to our teams. With a decentralized structure, we needed the best product available to deliver our processes in a consistent and timely manner.

4 Giving ownership back to the user groups. Amel feels that another major business benefit has been giving ownership back to the business groups, encouraging them to be accountable for their respective processes, and enabling teams to embed them in their daily roles with consistency truly working to one process. We ve also focused on bringing it back to basics by applying the 80/20 rule that is, basing the processes around the majority, not focusing on the exceptions, she says. Reports from across the company are showing examples of how the system is being embraced at all levels, and ultimately encouraging collaboration within the organization. Amel believes that Promapp will help reduce induction and training time for new or promoted employees. Staff can use Promapp to view the responsibilities of their role and the processes associated with it, all within an easy to follow, drill down structure. We need one way of doing things so our international offices can work together. From the smallest office in Europe to the Sydney-based head office, it s helped all staff put their global hats on, says Amel. Promapp has delivered us the perfect solution at what has been the right time for our organization. We re growing fast through acquisitions and the increasing needs of inter-office activity have demanded clear and consistent processes across the network.

5 About Promapp At Promapp, we believe that expressing and managing process knowledge simply is crucial to sustaining an ongoing culture of process improvement. With Promapp s intuitive cloud-based BPM software, used by hundreds of organizations worldwide, anyone can create, navigate and change business processes. Sign up for a 30-day free trial or join an intro webinar to see Promapp in action. Connect with us. promapp.com AUCKLAND SYDNEY MELBOURNE Eden 3, 16 Normanby Road Mt Eden Auckland 1024 New Zealand T 0800 PROMAPP T Martin Place, Level 14 Sydney NSW 2000 Australia T T Bourke Street, Level 2 Melbourne VIC 3000 Australia T AUSTIN SAN FRANCISCO LONDON Domain Blvd 3rd Floor Austin TX United States T T + 1 (512) Embarcadero Center 8th Floor San Francisco CA, United States T T +1 (415) Waterhouse Square 138 Holborn London EC1N 2SW United Kingdom T T +44 (2)