Manager In Training. Development Program. Sarah Morrone Toronto Eaton Center

Transcription

1 Manager In Training Development Program Sarah Morrone Toronto Eaton Center The following is a Manager-led on boarding, training, and development program designed to prepare an MIT to take on furture career opportunities within Lush. The program encourages a holistic approach to development using supplementary materials along with support from the Regional Sales Team. Following the program, an MIT may be eligible to participate in additional activities determined by the Regional Sales Team that will help to strengthen their skill set and expand their Lush business view. These activities have produced strong internally developed managers that have gone on to run successful shops. At the completion of the program, an MIT will be capable of applying to open manager positions within the business and begin the interviewing process with the Talent Resource Team.

2 Who: Manager will lead development of MIT (internal and external) Timeline: External: months Internal: 7-10 months The weekly timeline created for each course is a minimum requirement. The courses are listed in a suggested order, however you are welcome to prioritize your MIT s development needs and change this order. If an MIT is excelling through this program, fantastic! You did a great job hiring! If an MIT needs more time in any particular area, then you may extend the training and that portion and shift the following weeks back to allow for more practice. Please reach out if you need support with time/task management while completing this program. Whether training an internal or external MIT, the following timeline must be taken from below and plotted on a personal planning calendar. The practice activities after each course can overlap with new training, which will make scheduling and organization imperative. Some of the practice activities can even be checked off at any time throughout the training (ex: hosting a hiring fair might happen before or after the Hiring and Recruiting Course, however this can still be checked off upon completion) so you will need to refer to this document frequently to know what s been completed and what still needs to be scheduled. As a best practice: only schedule a couple weeks of training at a time to allow potential to flex the timeline for extra practice where needed. Future development activities: The following list may be used after the completion of the entire program, involving discussion with your Regional Sales Team to determine eligibility and current available activities. Support a New Shop Opening Lead a Training and Development Session in a Hub City Work with another MIT in your area Support a Transition Shop Attend a Manager s Meeting In-Shop execution of Succession Plan In addition to this document, please also use the North American Employee Training log to track the training you and your MIT have completed.

3 External MIT timeline Culture week & On Boarding Supplements: Starter Guide, Starter Guide Quizzes, Fresh Handmade Development Log, NA Employee Training Log Course 1: Till Management And Open/Close Supplements: DAX POS and DAX Client Manual, Opening/Closing Checklist Course 2: Visuals And Merchandising Supplements: Visual Merchandising Binder, Merchandising Audits, And Opening & Closing Shop Floor Checklists Week 1: execute 5 day new hire training ensure proper employee set up in ADP and DAX. Week 5: review the DAX POS manual, train on opening/closing the tills using checklists Week 9: review the visuals section using how to train guide as well as the visual merchandising binder, perform a merchandising checklist Week 2: training on the customer experience report. Week 3: review of basic shop procedures, overview of staff Week 4: manager lead feedback on Starter Guide material and customer interactions. Incorporate any additional training/coaching plans for shop floor/customer experience, product knowledge, and branding opportunities on development calendar. Week 6: continue open/close using visual checklist, training on all DAX POS manual functions to be complete Week 7: practice activities (to be scheduled) Week 8: practice activities (to be scheduled) Train a team member on opening the tills and shop floor Train a team member on closing the tills and shop floor Train a team member on till using DAX POS manual Week 10: remerchandise an area of the shop Execute a campaign window and in store visual merchandising Train a staff member on performing a merchandising checklist Review current shop procedures around visual standards and practices and create and execute an improvement plan for any opportunities Train a staff member on reactive merchandising

4 Course 3: Driving Sales And Running The Sales Floor Supplements: Fresh Handmade Development Logs, Storeforce, Co-Floor Leader Toolbox, the hive reports and Business Driver Summary Week 11: review driving sales and running the sales floor following the how to train guide Week 12: 9 shift journal continued Week 13: 9 shift journal completed, complete learning, practicing, perfecting using the how to train guide and create an action plan for further coaching and development in floor leadership Week 14: training and coaching Floor Leaders on floor leadership utilizing development logs, Week 15: MIT lead analysis of month end sales reporting using business driver summary, storeforce statistics, store report, etc. 4 Weeks practice to be scheduled by manager and MIT Course 4: Operations And Inventory Management Supplements: DAX Client Manual, the hive, Retail Detail and Inventory Summary Week 16: review the operations and inventory management using the how to use guide Week 17: perform LP Power Hour with manager before placing orders Week 18: placing and receiving orders with manager Week 19: perform cycle count with manager Week 20: MIT lead analysis of month end reporting using retail detail and inventory summary 6 Weeks practice to be scheduled by manager and MIT Create a shop down kit Get training on staples orders Train a qualified team member on cycle counts/ as need counts Course 5: Staff Development Supplements: fresh handmade reviews and development logs, specialty role toolboxes and supplements, HR tools, and termination paperwork Week 21: review staff development section using how to train guide Week 22: practice training and coaching models, plan out all or a portion of a staff meeting and training session Week 23: MIT take part in one on ones with the team. Execute a planning and development calendar for the shop based on a staff assessment Week 24: rehearse: OSKAR conversation and use it to appropriately delegate a task. Week 25: review all specialty roles using toolboxes and supplements Week 26: performance management: review HR tools and difficult conversations. Rehearse: a difficult conversation, a termination conversation, and termination documentation 4-6 Weeks practice to be scheduled by manager and MIT Develop a new floor leader using the floor leader toolbox Create and execute a floor leader meeting Conduct month end analysis and create an improvement plan for a business driver Train a qualified team member on write offs Train a new team member on manual transactions Train a shop speciality role on item sales by week and min and max levels Attend a quarterly profit call Create a monthly staff contest using the motivation portion of staff development Train a new specialist in the store Create and execute monthly floor leader coaching focuses Train a qualified team member on ordering and receiving Take over weekly LP power hours Train a staff member on a portion of the starter guide Deliver a staff review with manager

5 Course 6: Building The Brand Supplements: social media guidelines, private party kit Week 27: review building the brand using how to train guide Week 28: assess and review shop s social media role and activities and implement strategy for improvement of any opportunities Course 7: Scheduling And Payroll Supplements: StoreForce user manual, payroll forms, Monthly Hours Breakdown, staffing calculator, labor summary, hours tracker Week 29: review scheduling and payroll using how to train guide and intro training to scheduling in StoreForce: employee set up and scheduling. Review ADP, clearing exceptions, and self tracker Course 8: Hiring And Recruiting Supplements: careers tools on the hive, new hire paperwork Week 32: review hiring and recruiting using how to train guide, complete a hiring needs assessment Execute a private party Week 30: assist in creating a schedule, reforecasting hours, utilizing self tracker Week 31: MIT create a schedule, reforecasting hours, utilizing self tracker, manager follow up Host a hiring fair Host a culture hour Complete a launch allocation and campaign sales calculator 4 Weeks practice to be scheduled by manager and MIT Foot recruit in your area (manager lead) Train or coach network specialist Set up a new employee in storeforce Watch ADP tutorial videos Set up new hire paperwork and enter into ADP Terminate an employee in ADP Change a classification or wage in ADP Review labor summary and monitor self tracker

6 Course 9: Developing A Power Team Supplements: the hive Week 33: review developing a power team using how to train guide and perform a team assessment Week 34: create team empowerment plan and implement based on assessment Course 10: Planning And Time Management Supplements: SMART action planning template Week 35: review planning and time management using how to train guide, create a SMART action plan using the template for a topic Practice activities as needed Practice activites: Monitor and follow up on SMART action plan Pick a personal development book to read to improve a management or shop opportunity Train a team member on SMART planning and create an action plan with them Using dysfunction solutions, create staff meeting activity Coach on the value/effort matrix Manger and MIT schedule future development activities (see first page for list of examples) with the support of regional sales team

7 Internal MIT timeline Course 1: Till Management And Open/Close Supplements: DAX POS and DAX Client Manual, opening/closing checklist Course 2: Visuals And Merchandising Supplements: visual merchandising binder, merchandising audits, and opening & closing shop floor checklists Week 1: review the DAX POS manual with manager, train on opening/ closing the tills using checklists Week 3: review the visuals section using how to train guide as well as the visual merchandising binder, perform a merchandising audit Week 2: continue open/close using visual checklist, training on all DAX POS manual functions to be complete 1 Week practice to be scheduled by manager and MIT Train a team member on opening the tills and shop floor Train a team member on closing the tills and shop floor Train a team member on till using DAX POS manual Week 4: remerchandise an area of the shop 1 Week practice to be scheduled by manager and MIT Execute a campaign window and in store visual merchandising Train a staff member on performing a merchandising checklist Review current shop procedures around visual standards and practices and create and execute an improvement plan for any opportunities Train a staff member on reactive merchandising

8 Course 3: Driving Sales And Running The Sales Floor Supplements: Fresh Handmade Development Logs, Storeforce, Co-Floor Leader Toolbox, the hive reports and Business Driver Summary Week 5: review driving sales and running the sales floor following the how to train guide Week 6: 9 shift journal continued Week 7: 9 shift journal completed, complete learning, practicing, perfecting using the how to train guide and create an action plan for further coaching and development in floor leadership Week 8: training and coaching Floor Leaders on floor leadership utilizing development logs Week 9: MIT lead analysis of month end sales reporting using business driver summary, storeforce statistics, store report, etc. 2-4 Weeks practice to be scheduled by manager and MIT Course 4: Operations And Inventory Management Supplements: DAX Client Manuall, the hive, Retail Detail and Inventory Summary Week 10: review the operations and inventory management using the how to train guide Week 11: perform LP Power Hour with manager before placing orders Week 12: placing and receiving orders with manager Week 13: perform cycle count with manager Week 14: mit lead analysis of month end reporting using retail detail and inventory summary 3 Weeks practice to be scheduled by manager and MIT Create a shop down kit Get training on staples orders Train a qualified team member on cycle counts/ as need counts Course 5: Staff Development Supplements: fresh handmade reviews and development logs, specialty role toolboxes and supplements, HR tools, and termination paperwork Week 15: review staff development section using how to train guide Week 16: practice training and coaching models, plan out all or a portion of a staff meeting and training session Week 17: MIT take part in one on ones with the team. Execute a planning and development calendar for the shop based on a staff assessment Week 18: rehearse: OSKAR conversation and use it to appropriately delegate a task. Week 19: review all specialty roles using toolboxes and supplements Week 20: performance management: review HR tools and difficult conversations. Rehearse: a difficult conversation, a termination conversation 2-4 Weeks practice to be scheduled by manager and MIT Review the hand and arm massage and face demo hand-outs on the hive Develop a new floor leader using the floor leader toolbox Create and execute a floor leader meeting Train a qualified team member on write offs Train a new team member on manual transactions Train a shop speciality role on item sales by week and min and max levels Attend a quarterly profit call Create a monthly staff contest using the motivation portion of staff development Train a new specialist in the store Conduct month end analysis and create an improvement plan for a business driver Train a qualified team member on ordering and receiving Take over weekly LP power hours Train a staff member on a portion of the starter guide Create and execute monthly floor leader coaching focuses Deliver a staff review with manager

9 Course 6: Building The Brand Supplements: social media guidelines, private party kit Week 21: review building the brand using how to train guide Week 22: assess and review shop s social media role and activities and implement strategy for improvement of any opportunities Execute a private party Complete a launch allocation and campaign sales calculator Train or coach network specialist Course 7: Scheduling And Payroll Supplements: StoreForce user manual, payroll forms, staffing calculator, labor summary, hours tracker, Monthly Hours Breakdown Week 23: review scheduling and payroll using how to train guide and intro training to scheduling in StoreForce: employee set up and scheduling. Review ADP, clearing exceptions, and self tracker Week 24: assist in creating a schedule, reforecasting hours, utilizing self tracker Week 25: MIT create a schedule, reforecast hours, and use self tracker, manager follow up Set up a new employee in storeforce Course 8: Hiring And Recruiting Supplements: careers tools on the hive, new hire paperwork Week 26: review hiring and recruiting using how to train guide, complete a hiring needs assessment 1 Week practice to be scheduled by manager and MIT Host a hiring fair Host a culture hour Foot recruit in your area (manager lead) Watch ADP tutorial videos Set up new hire paperwork and enter into ADP Terminate an employee in ADP Change a classification or wage in ADP Review labor summary and monitor self tracker

10 Course 9: Developing A Power Team Supplements: the hive Week 27: review developing a power team using how to train guide and perform a team assessment Week 28: create team empowerment plan and implement based on assessment Course 10: Planning And Time Management Supplements: SMART action planning template Week 29: review planning and time management using how to train guide, create a SMART action plan using the template for a topic Practice activities as needed Practice activites: Monitor and follow up on SMART action plan Pick a personal development book to read to improve a management or shop opportunity Train a team member on SMART planning and create an action plan with them Using dysfunction solutions, create staff meeting activity Coach on the value/effort matrix Manger and MIT schedule future development activities (see first page for list of examples) with the support of regional sales team