Future State HR Service Delivery Model Service Community of Expertise. Talent CoE. IMPACT CoE. Service CoE

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1 Future State HR Service Delivery Model Service Community of Expertise Note: Benefits & Wellness is now a part of the IMPACT Community of Expertise HR Leadership Communication Change Management Talent CoE Executive Recruitment Talent Recruitment Talent Management Talent Flexibility Employee Relations Service CoE HR Business Partners HR Solution Center IMPACT CoE Initiatives Management Policy Analytics Compensation, Benefits & Wellness Technology 1

2 Service Community of Expertise Key Service Areas HR Business Partners The way core HR services are strategically linked with individual school / unit needs, through coaching, collaboration, strategic planning, community building, and information sharing. Service CoE HR Solution Center The way consistent HR information and solutions are provided to faculty, staff, team members and management. This is often the first point of contact for HR services at the University of Virginia. 2

3 Service Community of Expertise HR Business Partners Back to Service CoE Main Menu HR Business Partners The way core HR services are strategically linked with individual school / unit needs, through coaching, collaboration, strategic planning, community building, and information sharing. Vision & Key Outcomes What HR aims to achieve and to deliver Service Offerings What customers can expect from HR Role Summaries The HR Professional Roles that will deliver these services

4 Vision and Outcomes HR Business Partners Back to HR Business Partners Main Menu Our Vision (What are we shooting for?) The HR Business Partner brings the HR service delivery model to life. As a strategic advisor, collaborator, and proactive consultant to leadership, the HR Business Partner will work with leaders to provide innovative HR solutions to meet their business goals. When necessary, the HR Business Partner will bring in experts from both the Talent and IMPACT Communities of Expertise to support the people priorities for the organization they support. Key Outcomes (How we will make a difference?) Developed, implemented, and supported HR goals, plans and initiatives at the school / unit Increased faculty, staff, and team member engagement Focused attention on development plans for high potential faculty, staff, and team members Reduced number of informal disciplinary actions Reduced, and maintained, turnover rate Management feedback incorporated in to future HR programs Click Here to View the HR Business Partners Service Offerings 4

5 Service Offerings HR Business Partners Back to HR Business Partners Main Menu Talent Planning Translating business needs into a people strategy that will help an organization reach its goals is a key focus of the HR Business Partner. Working closely with the Talent Community of Expertise, the HR Business Partner will provide innovative talent strategies, focus on developing current talent, and recruit the best new talent to foster and support a high-performing workforce. Program Administration The HR Business Partner serves as the core connector to all HR services. In addition to providing feedback for continuous improvement from the customer s organization to HR, the HR Business Partner will keep school / unit leadership, faculty, staff, and team members engaged with all HR initiatives and programs. Performance Advising A workforce that is engaged with the school / unit and the University empowers our faculty, staff, and team members who come to work every day in the endless pursuit of innovation and excellence in world-class teaching, research, patient care and public service. The HR Business Partner plays a key role in coaching, advising, and encouraging University management to engage with their teams, building a high-performing workforce. Risk Management Advising and educating management on applicable federal, state, local, and organization policies and procedures is an important part of the HR Business Partner s service. Providing expert insight helps management interpret HR, EOCR, Provost, HIPAA, ADAAA, and other governing policies, process, and laws to avoid and mitigate compliance risks. 5

6 HR Business Partners Service Offerings Talent Planning Back to the HR Business Partners Service Offerings Description (What it is ) Working closely with the Talent Community of Expertise, the HR Business Partner will provide innovative talent strategies, focus on developing current talent, and recruit the best new talent to foster and support a highperforming workforce. The Work (How HR will help customers ) Providing data and organizational workforce planning input Supporting the Talent Recruitment planning process Facilitating skills trainings, mentoring, and job rotation Collaborating with management on promotions, job changes, and transfers Advising on competitive compensation strategies The Value to UVA (Why it matters ) Translating business needs into a people strategy that will help an organization reach its goals is a key focus of the HR Business Partner. Effective talent planning creates the foundation of the organization s workforce. Outputs (What customers will get ) Aligned workforce planning and recruitment strategies, enabling the organization to meet its business goals Proactive action plans for potential talent gaps Recommendations to increase workforce efficiency Identified training needs and strategies for implementation Staffing of new initiatives and programs in collaboration with the Talent CoE 6

7 HR Business Partners Service Offerings Program Administration Back to the HR Business Partners Service Offerings Description (What it is ) The HR Business Partner serves as the core connector to all HR services. As the key contact for management, this service leads workforce planning initiatives, connects management with appropriate HR functions as needed, and facilitates engagement and implementation with organizational initiatives. The Business Partner will provide feedback for continuous improvement from the customer s organization to initiative owners. The Work (How HR will help customers ) Facilitating the performance management process Advising on performance plans for management and high-potential individual contributors Supporting and participating in onboarding Supporting faculty reappointment, promotion, and tenure processes Providing review and execution of the market and merit processes The Value to UVA (Why it matters ) The HR Business Partner will balance consistency in program administration, with appreciation for each organization s culture and needs, implementing programs like the annual merit process, performance management, talent pipeline planning, and onboarding. Outputs (What customers will get ) Actionable performance plans, evaluations, and ratings Workforce data for talent planning Fully oriented new hires Local reward, recognition, and retention strategies Input regarding HR program creation and desired local impact 7

8 HR Business Partners Service Offerings Performance Advising Back to the HR Business Partners Service Offerings Description (What it is ) The HR Business Partner plays a key role in coaching, advising, and encouraging University management to engage with their teams, increasing engagement and commitment to the University s mission. This service delivers solid advice and recommendations on workforce matters, resulting in a high-performing workforce. The Work (How HR will help customers ) Advising and training managers on handling performance concerns and informal disciplinary actions Consulting on special leave considerations Coordinating the Return to Work process (e.g., from short-term or long-term disability) Providing employee counseling The Value to UVA (Why it matters ) A workforce that is engaged with the school / unit and the University empowers our faculty, staff, and team members who come to work every day in the endless pursuit of innovation and excellence. An engaged workforce is able to fully realize it s goals and vision, fostering a culture of continuous improvement. Outputs (What customers will get ) Management capable of leading and developing high-performing teams General HR and leave counseling Staffing plan when a faculty, staff or team member is out on leave An HR resource embed in your organization who understands complex employee relations issues, in conjunction with employee relations 8

9 HR Business Partners Service Offerings Risk Management Back to the HR Business Partners Service Offerings Description (What it is ) Advising and educating management on applicable federal, state, local, and organization policies and procedures is an important part of the HR Business Partner s service. Providing expert insight helps management interpret HR, EOCR, Provost, HIPAA, ADAAA, and other governing policies, process, and laws to avoid and mitigate compliance risks. The Value to UVA (Why it matters ) The Work (How HR will help customers ) Advising on immigration employment eligibility guidelines Interpreting organizational, state, and federal policies Advising on workforce risks that could prevent the organization from meeting its goals Monitoring and analyzing HR metrics, providing proactive consultation on potential business issues The University is responsible for adhering to applicable federal, state, organization, and governing body rules and regulations. In environments such as patient care, this is vital to ensure the safety of patients and UVA s ability to provide services. Outputs (What customers will get ) Compliant practices Consistent application and alignment of policies and processes 9

10 HR Business Partners Role Summary Overview Back to HR Business Partners Main Menu Individual Contributor Roles Click here to learn more Leadership Roles Click here to learn more What are individual contributor roles? Non-supervisory position that may have responsibility for outcomes, ranging from entry-level to senior-level roles. What are the HR Professional Competencies for an individual contributor? Subject Matter Expert, Customer Focused Practitioner, Communicator, Collaborator What are leadership roles? All leadership roles, regardless of level, manage teams and have responsibility for outcomes. What does L# mean? Titles for leadership roles have not been finalized. L# refers to the level of the role, where L1 is the Chief HR Officer and L10 are the frontline individual contributors. What are the HR Professional Competencies for a leader? Innovator, Business Manager, Role Model, Community Builder, Subject Matter Expert, Customer Focused Practitioner, Communicator, Collaborator Understanding Future-state Role Summaries Each role summary includes a high-level overview of the role and minimum qualifications Roles with an asterisk(*) will have more than. one position Please note: Individual contributor titles are subject to change Leadership role titles are not provided as market assessment is being conducted and organizational structure is being refined Additional information on competencies can be found on the Ufirst website 10

11 HR Business Partners Individual Contributor Role Summaries Back to the HR Business Partner Role Summary Overview Years of Relevant Experience Education Preferred Certifications *Sr. HR Business Partner Role Summary: Provide exceptional service to a large and/or complex school, unit or organization at the University of Virginia. Drive and manage the HR customer experience inclusive of HR program administration, talent and performance management counseling and guidance, risk mitigation, and community and entity leadership to augment performance of assigned school, unit or organization. Possess breadth of knowledge, experience, and ability to influence leadership in a large, complex organization. Support the vision and objectives of UVA through effective application of unit knowledge, organization networks, and creative problem solving. Serve as a member of school/unit/organization leadership groups in order to align HR services to organizational goals and challenges. Required: 6 years Required: Bachelor s degree Preferred: Master s degree in a related field PHR, SHRM-CP, SHRM-SCP, SPHR, or an equivalent professional qualification *HR Business Partner Role Summary: Provide exceptional service to his/her assigned school, unit, or organization at the University of Virginia. Drive the HR customer experience inclusive of HR program administration, talent and performance management counseling and guidance, and risk mitigation to augment school/unit performance by executing activities supporting school/unit/organization leadership goals and mission. Support the vision and objectives of UVA by enabling the school, unit or organization and its variety of faculty and employees through effective application of unit knowledge, organization networks, creative problem solving, as well as indepth HR knowledge and experience. Serve as a member of school/unit/organization leadership groups in order to align HR services to organizational goals and challenges. Required: 5 years Required: Bachelor s degree or additional 4 years of relevant experience may substitute bachelor s degree. Preferred: Master s degree in a related field PHR, SHRM-CP, SHRM-SCP, SPHR, or an equivalent professional qualification 11

12 HR Business Partners Leadership Role Summaries Back to the HR Business Partner Role Summary Overview L2 Leadership, Service Role Summary: Manage best in class HR services to support the University of Virginia. Responsible for leading and overseeing all strategic initiatives and operational service delivery across the HR Service team. Functions within the team include the HR Solution Center and Business Partner structure. Provide direction on the delivery of Human Resources services delivered to faculty, staff, team members, and management at an organizational level through the HR service delivery model to provide value to clients at all levels. *L5 Leadership, Business Partner Role Summary: Manage best in class HR Business Partners, providing support to the organizations. Provide exceptional service to a large and complex organization. Drive and manage the HR customer experience inclusive of HR program administration, talent and performance management counseling and guidance, risk mitigation, and community and entity leadership to augment performance of assigned school, unit, or organization. Support the vision and objectives of UVA through effective application of unit knowledge, organization networks, and creative problem solving. Apply extensive HR knowledge. Serve as a member of the school / unit management group, aligning HR services to organizational goals and challenges. Years of Relevant Experience Education Required: 7 years Preferred: 5+ years managing a high performing team Required: Bachelor s degree Preferred: Master s degree Required: 6 years Preferred: 5+ years managing a high performing team Required: Bachelor s degree Preferred: Master s degree 12 Preferred Certifications PHR, SHRM-CP, SHRM-SCP, SPHR, or an equivalent professional qualification L2 Leadership, Service will have a responsibility over the entire Service Community of Expertise PHR, SHRM-CP, SHRM-SCP, SPHR, or an equivalent professional qualification