Business Analyst. Information Communication & Technology

Transcription

1 POSITION DESCRIPTION Position Title Team Group Reports to Business Analyst Information Communication & Technology Business Enablement Chief Information Officer Role Summary Purpose of the Position This position principally works across the ICT team and wider Whanganui District Health Board (WDHB) stakeholder community to perform solution analysis activities to develop and monitor business requirements, however is also required to undertake duties in other areas of the organisation and region that promote the efficient and effective operation of Whanganui District Health Board (WDHB) that reasonably fall within the general parameters of this position. You will be assigned to various business and ICT initiatives, providing a vital link between our ICT capacity and WDHB business objectives, by supporting and ensuring the successful completion of analytical, building, testing and deployment tasks for new solutions, or changes to existing solutions. This position is a stakeholder facing role and requires that you establish and manage relationships within the business to identify ICT solution requirements and expectations, to a high standard. Direct Reports None Delegated Authorities Financial None Staff None

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3 My role This role is primarily accountable for: responsibility Developing effective relationships with the WDHB stakeholder community to understand their business requirements and priorities, and identify ways to improve monitoring, discover issues, and deliver better value to the customer. Defining and documenting configuration specifications, business analysis requirements, reporting and alerting requirements, ensuring they have customer outcomes focused. Owning and developing relationships with partners, working with them to optimize and enhance system integrations. Helping design, documentation and maintaining system procedures and business process information. Reporting on common sources of technical issues or questions and make recommendations to product or support groups. Communicating key user insights and findings to ICT groups or project teams. Clearly translating and communicating ICT technical aspects to business users and stakeholders. Providing resource and support to approved projects, as required. Performing other duties as required by the CIO. Key Performance Indicators A set of key performance indicator (KPI) targets will be agreed annually between your manager and yourself reflecting applicable strategic and operational ambitions. Key Accountabilities Tasks (Key areas of your focus) (How you achieve) WDHB values (refer page 2) Working within and role modeling the values of the Whanganui District Health Board is an expectation of the role and will form part of performance monitoring. Performance Indicators (How you will be measured) Performance reviews and feedback from others. Observations of day to day activities and behaviours. Demonstrate behaviours that promote and support WDHB s values. Business requirements Work with stakeholders to identify, develop, and prioritise business requirements for new or replacement ICT solutions. Facilitate workshops where necessary. Monitor and work with projects or solution implementers to ensure they meet the identified business requirements/benefits. Business requirements are documented and approved by business owners or stakeholders. Solutions are implemented successfully to meet agreed requirements. Works with the Project Manager to ensure requirements are covered off in the design, are tested, and implemented.

4 Business analysis Analyse business issues to identify actual business requirements (i.e. change in business process, new ICT solution, or training gap). A logical approach is used to resolve business problems. Use rigorous logic and practical approach to develop practical and customer friendly advice, information, or outcomes. Work with key stakeholders to identify how changing business requirements may be delivered with existing solutions. There is agreement through signoff from customers of the solution to be implemented. Business process Liaise with business teams and stakeholders to provide expertise and input to deliver on business objectives and processes. Analyse and consolidate information to develop business cases to support achievement of business objectives. Identify, map, and document current and/or recommended business processes. Identify process improvement opportunities, and develop workable options, seeking buy-in from staff. Foresee business risks and escalate issues to line management in a timely manner. Produces user-friendly, clear and consistent business process guides, information, and artefacts that add value to the customer. Risks, constraints, and opportunities are clearly articulated and documented. Data and integration analysis Understands data and data transformation concepts. Develops an understanding of key WDHB system data architecture and requirements (and limitations), or new solutions. Data and data integration requirements are clearly identified using accepted standards. Configuration specifying Consults with Subject Matter Experts as required to gain required details around data management, security, or functionality. Develop and maintain accurate and comprehensive documentation of business Configuration standards are clearly documented and handed over to Business as usual (BAU).

5 System analysis requirements, processes and systems. Develop and document configuration specifications based on required standards. Work with the ICT team and other key users of specific systems to identify systems capabilities and areas recommended for enhancement. Enhancements are prioritised and planned through releases or projects. System constraints and improvement plans are identified and documented. Enhancement plans are compiled. Deliver to Project Outputs Provide quality resources to approved projects to monitor the delivery of requirements, specifications, and data quality. Support testing practices by reviewing user acceptance testing as required. Analyse and review risk treatment plans as required. Project benefits are realised as set out in the business case, and as identified during post-project reviews. Solutions are business outcomes focused. Project risk or issue treatment plans have been managed as agreed. Relationship management Build positive relationships with business owners and stakeholders. Provide direction and leadership around the system development lifecycle (SDLC), and business analysis practices. Productive relationships and networks are built and maintained across ICT using a one team approach. Influence key stakeholders. Build productive working relationships with peers across the WDHB to facilitate information sharing and quickly resolve problems. Engagement with others is open, friendly, and responsive and builds mutually beneficial internal and external relationships. Work collaboratively within the group. Demonstrates an ability to identify key people required to determine successful business requirements or outcomes. Demonstrated productive relationships with internal customers, vendors and other DHBs. Positive feedback is received

6 Project communication Communicate ideas and information to different audiences in plain English. Provide plain language advice on technical issues to non-technical audiences. Communicate clearly and concisely in all written and oral communications. Clearly articulate work priorities and critical milestones with project team. Share information and knowledge with others in a proactive, timely way that fits the purpose. Understood by all internal and external customers in both written and oral communication. Written communications is clear and concise, and professional. Communications with peers, stakeholders, and project team(s) is regular enough to meet their needs. Non-technical staff indicate an understanding of technical terminology. Operational hand-over Partnerships Continuous service improvement Quality Assurance Seek peer review of written work. Contributes to projects ensuring that business process information and support knowledge is fit for purpose. Partnerships between other PHOs and DHBs are maintained and developed to share or pool resources, opportunities, or information. Develops and maintains local and regional relationships to support sustainable and collaborative work practices, share specialist knowledge, and work to reduce risk where possible, as these relate to the role. Identify and implement improvements to the business analysis and SDLC practice. Work with the ICT Team and Stakeholders to develop improvement plans and resolve issues quickly and effectively. Projects are delivered smoothly into operations with a minimum of support issues. New processes are clearly documented. Demonstrates sustainable relationships. Business analysis activities across ICT become embedded. Improvements are effective and measurable, and feed into staff performance and development plans. Participates in the achievement of the quality objectives of the department and those that support the success of quality assurance within the Whanganui District Health Board.

7 Health and Safety in Employment Comply with all safe work procedures, policies and instructions. Report all incidents hazards and injuries to supervisors in a timely manner. Actively participate in the ongoing development of safe workplace practices in Whanganui District Health Completed the WDHB Health and Safety Orientation Course and updates. Attendance at workplace safety meetings (indicated by minutes) Demonstrated by signed training records Active Involvement in, and completion of, rehabilitation programmes as required. Timely, full and accurate completion of accident and hazard forms if and when required. My Capability & Personal Qualities To be effective and succeed in this role it is expected that you will have the following proven capabilities: Knowledge and Experience Business Analyst experience (3+ years) An ICT or business tertiary qualification in a relevant field. Experienced in ICT change and release practices in a large organisation. Understands SDLC and release management concepts. Experienced in developing functional and non-functional business requirements, use cases, and solution specifications documents. Experience in developing business cases. Experienced in facilitating design and requirements workshops with stakeholders. ICT Project Management experience (an advantage) Experience in the Health Industry (preferred) ITIL/Prince2 qualification (preferred) Core Competencies Customer focused: o Acts with customers in mind. o Establishes and maintains effective relationships with customers and gains their trust and respect. o Demonstrates a proven record of outstanding service/care and commitment to the development of a customer service culture. Develops excellent peer relationships: o Outstanding people and relationship skills. o Can quickly find common ground and solve problems for the good of all. o Can solve problems with peers with a minimum of noise. o Is seen as a team player, is cooperative, and encourages collaboration.

8 o Ability to build rapport quickly; networking to maintain and develop effective working relationships. o Actively addresses conflicts by focussing on the issues at hand to develop effective solutions when disputes or disagreements occur. Problem Solving: o Uses rigorous logic and methods to solve difficult problems with effective solutions. o Probes all fruitful sources for answers. o Can see hidden problems. Priority setting: o Spends his/her time and the time of others on what s important. o Quickly zeros in on the critical few and puts the trivial many aside. o Can quickly sense what will help or hinder accomplishing a goal. o Eliminates roadblocks. Creates focus. Informing: o Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit and/or the organisation. o Provides individuals with information so that they can make accurate decisions. o Is timely with information. Technical learning: o Can learn new skills and knowledge. o Is good at learning new industry, company, product, or technical knowledge, quickly. Drive for results: o Can be counted on to exceed goals successfully. o Is very bottom-line oriented. o Steadfastly pushes self and others for results. Learning on the fly: o Learns quickly when facing new problems. o Is a relentless and versatile learner. o Is open to change. o Analyses both successes and failures for clues to improvement. Working within and role modeling the organisation values Accepts full responsibility for self and contribution as a team member; displays a strong commitment to organisational success. Takes responsibility for the consequences of own actions, decisions and behaviour and not shifting focus on blame or poor performance somewhere else or on others. Understands the workings, structure, and culture of the WDHB as well as the political, social, economic, patient and service delivery issues affecting the organisation demonstrates an open-minded approach to understanding people regardless of their gender, age, race, national origin, religion, ethnicity, disability status, or other characteristics; treats all people fairly and consistently; effectively works with people from diverse backgrounds by treating them with dignity and respect. Commitment to the Treaty of Waitangi and Whanau Ora principles.

9 Functional requirements Has excellent verbal and written communication skills and effectively shares relevant information. a valid driver s license. My Relationships to Nurture It is the responsibility of each WDHB employee to establish and maintain positive, healthy, collaborative and constructive partnerships with leaders, managers, clinicians, support staff and administrators and relevant external networks; stay abreast of, and contribute to local, regional and national health care activities and initiatives. Internal All DHB users of WDHB ICT technology SMES Super Users Other ICT staff Managers and Team Leaders External All non DHB users of WDHB ICT technology GP practices and Community based health providers Other DHBs Software and hardware suppliers, 3 rd party contractors and telecommunications suppliers Regional Service Delivery provider Groups and individuals within the Regional Operating Model My Wellbeing, Health & Safety Safety starts with each of us: No business objective will take priority over health and safety Most incidents are preventable While management have ultimate accountability, each of us is responsible for our own health & safety as well as that of our colleagues, patients, visitors and contractors Every individual should feel safe in their workplace It is everyone s responsibility to work safely. This requires us to be proactive, flexible and resilient; anticipate hazards and events and: resolve risks and hazards yourself if that s the right thing to do speak up so that we can resolve this as a team report all health and safety concerns if you re not sure what to do refer to the relevant policy and procedure Our people prevent incidents and determine whether we work safely. Our people therefore are the solution to ensure as many things as possible go right, that we learn from events and adjust the way we work for the conditions. Staying safe only succeeds because individuals and teams adjust to and meet the conditions at work Each of us is responsible to take care of ourselves and each other so we can take care of others.

10 Physical Attributes We will make all reasonable efforts to provide a safe and healthy work place for all, including persons with disability. Requirements: Hearing and speech sufficient to communicate with clients and co-workers enabling direct and telephone, communication and hear emergency alarm. Manual dexterity sufficient to file and retrieve records, operate computer and use clerical items such as a pen and scissors. Ability to stand, walk, sit, stretch, twist, bend, climb, frequently lift / move weights up 15 kilograms and infrequently lift / move weights over 15 kilograms. Ability to move about the Wanganui Hospital and throughout Whanganui District Health Board Campus to undertake the necessary duties of the role. Ability to undertake repetitive activity throughout the day including filing and retrieval of records at low and high levels as well as some computer data entry. Visual to read accurately, write/record, use computer, enabling accurate performance of essential job duties. Approved: Manager Date Accepted: Employee Date