Team Leader Targeted Operations Census Test 2017

Transcription

1 Team Leader Targeted Operations Census Test 2017 Location Whanganui Reporting to Area Manager Targeted Operations Team Field Operations Business unit/branch 2018 Census Group Operations Occupational stream People Leader Delegations Financial: refer to delegations policy Human Resources: refer to delegations policy Number of reports Direct: up to 10 Indirect: N/A Who we are Statistics New Zealand Tatauranga Aotearoa aims to unleash the power of data to change lives by adding value to New Zealand s most important data, and we strive towards the goal of improving outcomes for all New Zealanders by: Doubling the value of the data provided by Statistics NZ to New Zealand by 2018 Creating a tenfold increase in the power of the data provided to New Zealand by 2030 Across the public sector we have four primary roles: Provider provide independent and trusted data Enabler Enable New Zealand decision makers Innovator Innovate to drive value for customers Steward Steward data now and for the future As an organisation we are: Inquisitive Driven Agile Resilient Engaging You can find out more about Statistics NZ Tatauranga Aotearoa at The 2018 Census The strategy for the 2018 Census is to alter the mix of modes used in the census data collection model by promoting a very high online response through introducing the mail-out of internet access codes, and not delivering paper forms to every dwelling. At the same time the 2018 Census must maintain the accuracy of basic counts achieved in recent censuses. The 2018 Census has a budget of approximately $110 million, and will employ up to 3,500 field staff during the collection phase. It is a high-profile government investment that is subject to routine monitoring by central agencies and the Government s Chief Information Officer (GCIO).

2 The new multi-modal census design will enhance census operations, support improved interactions between the public and government, and reduce the real cost of census data collection over time. The 2018 Census programme has recognised that there needs to be an integrated strategic direction to help improve counts and reverse a trend in declining response rates in certain population subgroups. Targted strategies will be part of this approach. This presents Field Operations with an opportunity to design targeted strategies to address key learnings from 2013 Census and support the decline in coverage and count of those that are hard to count. The purpose of this role As a Team Leader Targeted Operations you will be accountable for leading a team of up to 10 Field Officers Targeted Operations undertaking census targeted strategy enumeration duties as required for the Census Test This is an important role as you will be providing immediate leadership, communications and people management support to your team. Based in the field yourself, you will be a key connection between the field and office-based teams. You will promote, encourage and ensure that your team is embedding the processes and ways of working that will contribute to the modernisation of the 2018 Census. You need to have strong communication skills, be proactive and be able to work well with others as a people leader and supervisor. On a day to day basis, your broad role as Team Leader Targeted Operations will be to: lead a team to support the enumeration of the following targeted strategies in your area: Maori Homeless Non-Private Dwelling Remote Area be able to quickly build knowledge of area and community networks alongside the Community Engagement team display an adaptive leadership style to respond to changing priorities in the field understand your area s profile and the requirements to support a successful outcome undertake any pre-enumeration of your area and effectively capture and communicate learnings build a strong knowledge of the business processes that support targeted strategies ensure that your team safely and efficiently complete their assigned work to the required quality and timeframes coach and support your team using best practice processes, behaviours and techniques undertake people administration and management tasks, such as: o monitoring and approving timesheets and mileage records o undertaking quality observation checks and providing coaching and upskilling as required o ensuring compliance with health and safety processes o providing first level effective performance management of your team, including escalation of performance issues and other people related issues to your Area Manager respond quickly and efficiently to queries or issues from your team Interpret and respond efficiently to progress and quality reports that are provided to you in your role have daily contact with your Area Manager and escalate any issues or concerns to them in a timely manner ensure your team provide a professional service to our respondents

3 utilise new field based technology and systems conduct field officer duties as needed contribute to lessons learnt and experiences around the needs, issues and successes out in the field The primary purpose of your role as a Team Leader will remain the same regardless of the strategy. You will need to understand the strategic objectives, be responsible for your team implementing defined business processes, and help support a local solution to a local problem.

4 Key deliverables/accountabilities You will be expected to: Provide field based leadership and communication to your people Organise and supervise day to day operations You will achieve this by: lead and promote a proactive and supportive team culture provide open communication channels and facilitate information flow between your team and the wider census team regularly inform and educate your team of key changes, processes, initiatives and policies proactively monitor and coach your team members providing feedback and any training identified to enable them to meet performance expectations encourage innovative ideas and solutions from your team, and progress these with your area manager for consideration follow health and safety and compliance reporting and investigation processes efficiently respond to, and investigate, any incidents, concerns or hazards that your field team report within set timeframes securely store all census materials and equipment you receive in your role wearing, and looking after, the Statistics New Zealand branded clothing, high vis-vest (as required) and identification badge you re provided to undertake your work monitor and drive team performance, striving for excellence and responsiveness around field processes to meet KPIs build a strong local knowledge of your area, through pre-enumeration and leveraging off established Census networks identify risks or issues and work with your Area Manager to implement a local solution follow, and ensure your team comply with, the defined check in and out procedures be in regular contact with your team to know their daily movements, especially those working out of cell phone coverage areas have a buddy in place for back up if you are unavailable (ie; a field officer, another team leader or your area manager) be out in the field with your team providing support, coaching and upskilling as needed, especially to ensure quality of work is achieved and maintained competently use technology and mobile devices provided to you in your role undertake observational activities with your team members to help them with following the correct procedures and ensuring quality of their work interpret and respond efficiently to progress and quality

5 reports that are provided to you in your role. Escalate any issues or concerns to your Area Manager communicate daily progress of your team, and any issues, to your Area Manager oversee administrative tasks of your team such as: o quality check timesheets and mileage claims of your team in line with guidelines discuss any concerns with your team and your area manager o work with your field officers to correct any issues on their timesheets and mileage claims prior to being submitted to your area manager for approval o approve correct timesheets and mileage claims before submitting to your area manager for final approval review expense claims and other miscellaneous claims prior to approval by area manager to ensure they are in line with guidelines understand and be familiar with census test processes, systems and knowledge base content in order to support your team with queries understand, be familiar with, and use the escalation processes prescribed Undertake field officer duties as required step in to assist your team with field officer duties as needed (ie: dealing with difficult respondents or assisting with contact at households) undertake field officer work at times where your team are short or require extra support to achieve their work plan your time and undertake your tasks in an efficient and economical way Communicate effectively Communicating ideas and information to different audiences in plain English Communicating clearly and concisely in all written and oral communications Sharing information and knowledge with others in a proactive, timely way that is fit for purpose Demonstrate a proactive awareness of Health and Safety in the workplace Understanding and complying with own responsibilities and obligations to self and others with regards to maintaining a healthy and safe working environment Understanding and complying with policies and procedures for reporting accidents, incidents and managing hazards.

6 Person specification Core competencies i Customer focused Drive for results Dealing with ambiguity Learning on the fly Interpersonal savvy Responsiveness to Ma ori Be focused on understanding the needs of customers and on delivering value to them Consistently delivers results beyond expectations Be flexible and deal confidently and positively with change and uncertainty Be open to the unfamiliar, ready to experiment and quick to learn Relate well to all kinds of people and build effective relationships Understand the Treaty of Waitangi s relevance to own role as a public servant Seek opportunities to better meet the information needs of Ma ori Actively apply knowledge of te reo Ma ori and tikanga, and build knowledge of te ao Ma ori Support initiatives to increase responsiveness to Ma ori Functional or role-specific competencies Motivating others Action oriented Composure Building effective teams Time management Perseverance Be someone people like working with and motivate people by utilising their strengths, involving and empowering them, and recognising the contributions they make. Be proactive and energetic, welcomes challenges and seizes opportunities. Be level headed and a positive role model when under pressure. Build strong, high performing teams. Manage tasks and time effectively and efficiently. Pursue an objective with energy, overcoming obstacles and seeing things through to the end. Formative qualifications, knowledge and/or experience demonstrated team leadership and/or supervision skills (remote working experience is beneficial as well) have proven time management skills and excellent interpersonal skills have good technical/it skills with competence in using different forms of technology and systems (including , text, mobile applications) Other requirements have New Zealand citizenship or permanent residency (preferred) or a valid work permit have the ability to work remotely hold a valid New Zealand driver licence (restricted licence at a minimum) have unrestricted use of a secure roadworthy vehicle, within a minimum of third party insurance, that you are willing to use for work (particularly for rural areas) own, or have access to, a computer/tablet with Wi-Fi connection Previous experience working in, or established connections with, one of the outlined targeted strategy communities or sectors would be an advantage. Fluency in languages other than English would be an advantage.

7 i Core and functional competencies Copyright 1992, 1996, by Lominger Limited, Inc. a Korn Ferry Company. ALL RIGHTS RESERVED. These qualities are derived from the LEADERSHIP ARCHITECT Competency Sort Cards developed and copyrighted by Robert W Eichinger and Michael M Lombardo for Lominger Limited, Inc. Without the prior written permission of Lominger Limited, Inc., no part of this work may be used, reproduced or transmitted in any form or by any means, by or to any party outside of Statistics New Zealand.