ACKNOWLEDGEMENT. Estelar

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3 ACKNOWLEDGEMENT Human Resource Management is said to be the backbone for any organization as it studies the most significant resources of the organization i.e. human. HRM helps in managing people within an organization. It helps in accomplishing the maximum out of the minimum. The thesis work Human Resource Management Practices in Large Scale Industries: A Case Study of Century Pulp & Paper Mill, Lalkuan (Nainital) focuses on the importance of human resource management practices in large scale industries with a special attention on Century Pulp & Paper (CPP) Mill, Lalkuan (Nainital). All the functions of HRM are studied and then correlated with the same in CPP. The main aim of this work of the researcher is to study the HRM practices in CPP and thus give few suggestions to the organization so that they can make the use of their human resources more effectively and efficiently. The presented work is divided into seven chapters where the first chapter Introduction, gives the general introduction of HRM, its evolution, objectives, importance, functions, etc. along with the general introduction of Century Pulp & Paper Mill, Lalkuan (Nainital). The chapter also tells about the research methodology used for the research work. Second chapter gives the general view of Human Resource Planning, its forms, process limitations etc. along with the Human Resource Planning in CPP Mill, Lalkuan. The Third chapter deals with Recruitment, Selection and Training process in general and the same is correlated with the recruitment, selection and training process in CPP. The fourth chapter includes with the next function of HRM i.e. Motivation, its theories, various tools of motivation along with the motivation process in CPP and the various tools used there. The fifth chapter includes with the meaning of grievance, grievance procedure, industrial relations (IR), industrial disputes arising in the organization and

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5 CONTENTS S. No. Chapters Page No. 1 Introduction Human Resource Management Evolution of Human Resource Management Objectives of Human Resource Management Importance of Human Resource Management Functions of Human Resource Management Managerial Functions Operative Functions Human Resource Management Practices in SAIL Human Resource Management Practices in TATA Steel 1.8 Obstacles in the growth of Human Resource Management in India 1.9 An introduction to Century Pulp & Paper Mill, Lalkuan (Nainital) CPP Products Commitment to Quality and Service About Workforce in CPP Products and Types of Products Process Description Human Resource Management in CPP- At a Glance Methodology Used Literature Review Constraints Conclusion 26 References Human Resource Planning Need of Human Resource Planning Forms of Human Resource Planning Human Resource Planning Process

6 2.4 Job Analysis and Job Design Problems and Limitations of Human Resource Planning 2.6 Human Resource Information System (HRIS) HR Practices in India Human Resource Planning and the Government Human Resource Planning in CPP Mill, Lalkuan Conclusion 48 References 50 3 Recruitment, Selection and Training Recruitment Factors Affecting Recruitment Recruitment Process Sources of Recruitment Selection Selection Process Placement & Induction Training Need & Importance of Training Recruitment and Selection Process in Century Pulp & Paper Mill Some Important Terms & Conditions in CPP Methods of Recruitment in CPP Training & Development in Century Pulp & Paper Conclusion 82 References 83 4 Motivation Importance of Motivation Theories of Motivation Motivational Tools Various Motivational Tools in CPP Conclusion / Suggestions 105 References

7 5 Grievance and Grievance Handling Meaning of Grievance Causes of Grievances Forms of Grievances Effects of an Undressed Grievance Grievance Procedure Need For Grievance Handling Procedure Steps Followed in Grievance Handling Procedure Industrial Relations (IR) Significance of Industrial relations Essentials of Good Industrial relations Causes for Poor Industrial relations Industrial Disputes Types of Industrial Disputes Industrial Disputes-Settlement Measures Trade Unions Objectives of Trade Unions Grievance and Grievance Handling Procedures in CPP Mill, Lalkuan Collective Bargaining in CPP Mill, Lalkuan Disputes in CPP Mill, Lalkuan Conclusion 126 References Problems and Difficulties References Conclusion Bibliography Annexure Questionnaires Research papers

8 TABLES Table Title Page NO. 1.1 The Transmission of Personnel Function from one stage to other Shifts and Timings in CPP HRD Department in CPP Staff Forecast Form Demand Forecast-Inspectors Feedback of Executives on HR Planning in CPP Feedback of Skilled Employees on HR Planning in CPP Feedback of Unskilled Employees on HR Planning in CPP Recruitment Practices followed in India Steps in Training Program Sources of Need Analysis Data Qualification & Experience required for each grade of workmen Specimen of Monthly Calendar in CPP Feedback of Executives on Recruitment, Selection & Training in CPP 3.7 Feedback of Skilled Employees on Recruitment, Selection & Training in CPP 3.8 Feedback of Unskilled Employees on Recruitment, Selection & Training in CPP 4.1 Table showing status of GPA in CPP Feedback of Executives on Motivation in CPP Feedback of Skilled Employees on Motivation in CPP Feedback of Unskilled Employees on Motivation in CPP Feedback of Executives on Grievance & Grievance Handling in CPP 5.2 Feedback of Skilled Employees on Grievance & Grievance Handling in CPP 5.3 Feedback of Unskilled Employees on Grievance & Grievance Handling in CPP

9 FIGURES Fig. Title Page NO. 1.1 Maslow s Hierarchy of Needs Human Resource Management Techniques of HR Demand Forecasting Regression line showing relationship between Sales and Employees Size 2.3 Estimating Internal Labour Supply for a given Unit Programme Planning Options Components of Job Analysis Process of Job Analysis Recruitment Process Types of Training Methods Recruitment & Selection Flow Chart in CPP Sourcing in CPP Joining Formalities in CPP Flow Diagram of Training & Development Activities in CPP Motivation Process Maslow s Need Hierarchy Theory Herzberg s view of Job Satisfaction and Job Dissatisfaction Comparison of Maslow s and Herzberg s Theory of Motivation Expectancy Theory from a Manager s Perspective Porter and Lawler Model of Motivation Adam s Equity Theory Alderfer s ERG Theory Steps in Grievance Handling Procedure Model Grievance Procedure Grievance Handling Procedure in CPP

10 ABBREVIATION Abbreviation Full Form ASCIJI Administrative Staff College of India Journal BPL CPP DET DGM DIP EMS EPF ESI ESIC ETP FBC GET GM gsm HOD HR HRA HRD HRIS HRM HRP IAMR IIM ILC IR ISMS ISO KSA L & T M/C Below Poverty Line Century Pulp and Paper Diploma Engineer Trainee Deputy General Manager De-inking Plant Environment Management System Employees Provident Fund Employee s State Insurance Employee s State Insurance Corporation Effluent Treatment Plant Fluidized Bed Boiler Graduate Engineer Trainee General Manager Grammage per Square Meter Head of Department Human Resource House Rent Allowance Human Resource Department Human Resource Information System Human Resource Management Human Resource Planning Institute of Applied Manpower Research Indian Institute of Management Indian Labour Conference Industrial Relations Information Security & Management System International Organization for Standardization Knowledge, Skill & Attitude Larsen and Turbo Machine

11 MB Act Maternity Benefit Act MBO Management b Objectives MIS MIT MOU MP Act MPM MT MW OBC s OHSAS OJT OT PF PG Act PPE s QC RGP SC s SLC ST s TDK TG TPA TPD TPM VP WC Act WPM WPP WTP Management Information System Massachusetts Institute of Technology Memorandum of Understanding Miscellaneous Provisions Act Meter Per Minute Metric Ton Mega Watt Other Backward Castes Occupational Health & Safety Assurance Series On Job Training Over Time Provident Fund Payment of Gratuity Act Personal Protective Equipments Quality Circle Rayon Grade Pulp Scheduled Castes Standing Labour Committees Scheduled Tribes Toyo Denko Turbo Generator Ton Per Annum Ton Per Day Total Productive Maintenance Vice President Worker s Compensation Act Worker s Participation in Management Writing & Printing Papers Water Treatment Plant

12 MAP OF CENTURY PULP AND PAPER MILL, LALKUAN (NAINITAL)