THE HEART OF COACHING

Transcription

1 THE HEART OF COACHING CREATING A COACHING CULTURE FOR OUTSTANDING RESULTS BY GEORGE FOO

2 INTRODUCTION The world is changing. We have 4 generations working alongside one another in workplaces around the globe. We need communication and coaching skills that support our deep need to be part of the organization to which we give our life energies. The Heart of Coaching has been created for people who want to enhance their leadership effectiveness by becoming a coach for the people whom they have the privilege of leading. Change the traditional way of thinking of oneself as a BOSS OF people to being a COACH FOR people. In this program, we describe a proven, comprehensive, and systematic roadmap for holding emotionallyintelligent coaching conversations. When leaders and their teams use this comprehensive toolkit, they establish egalitarian, mutually supportive, coaching partnerships that transcend the bosssubordinate relationship into a mutual coaches-partner relationship. Coaching can be learned and, to the degree it is supported by top management, it will become a way of life part of the culture. This is what is possible: In a COACHING CULTURE, all members of the culture courageously engage in candid, respectful coaching conversations, unrestricted by reporting relationships, about how they can improve their working relationships and individual and collective work performance. All will earn to value and effectively use feedback as a powerful learning tool to produce higher levels of personal accountability, professional development, high-trust working relationships, continually-improving job performance, and ever increasing customer satisfaction. This 2-day workshop provides the toolkit needed to take this journey into high performance. LEARNING OBJECTIVES At the conclusion of this challenging skill development program, the learners will be able to: See how coaching fits into the contemporary leadership models Understand what it means to become an effective coach Make the critical distinctions between criticism, feedback and coaching Learn 5 specific ways one can coach others based on common situations Assess one s personal coaching competency and create an action plan to improve Create an implementation plan for immediate action and impact with your team

3 COURSE CONTENT DAY 1 Morning Welcome and Purpose opening remarks to set the tone Current business strategic challenges we face how coaching will help Identification of the coaching challenges and how we want to improve our skills Connection to popular leadership models & relationship to coaching The vision of a high performance culture Business case and human case for coaching frames the context setting The coaching game active demonstration and debrief Key distinctions between Criticism, Feedback and Coaching The Transformational Coaching model explanation and illustration Preparation for real simulations using real scenarios from participants Afternoon Mutual selection of personal coach as learning partner commitments to supportlearning and ongoing development also becomes their practice partner for Simulation Simulation I with real situation practice, feedback Group debrief and lessons learned what made a difference The 7 Keys to Understanding Feedback and the 7 Qualities of Effective Feedback Problem-Solving Coaching using questions to tap the ideas of the coachee Preparation for Day Two complete a self-assessment on The 7 C s of TransformationalCoaching

4 DAY 2 Morning Debrief insights from Day One Personal Coach and Group The 7 C s of Transformational Coaching group grounding exercise Soliciting Suggestions to become more Coachable Creation of personal Transformational Coaching Contract Simulation II with real situation practice, feedback Coaching Shorthand delivering appreciative and constructive feedback Afternoon Group dialogue and Action Planning on Coaching Best Practice topics identified in openingintroductions this list came from self-introductions on Day One (i.e. Empowermentof others to act, coaching for accountability, lateral and upward coaching, telephonecoaching, team coaching, dealing with defensive routines, coaching the uncoachable, taking care of the coach, tracking and measuring the results of coaching) Reflective/Empathetic listening exercise debrief Planning for implementation back on the job Interactive feedback and suggestions for application enhancement After-Action-Review interactively using a new tool to learn how to better use feedbackto enhance group/team performance Closing Process envisioning the impact on oneself and the organization and sharing ofindividual commitments to the group to become a coach METHODOLOGY Interactive and participative workshop session using short presentations, group work, group discussions, case studies, role-plays, and developing individually designed action plans to take back to the workplace.

5 HIGHLIGHTS B.E. Mechanical, Hons. (University of Adelaide) Senior Director of Global Learning, Performance and Innovation at ITD World: The Global Learning Solutions Expert. Held key leadership positions at Western Digital, Motorola and Intel with over 24 years of experience. Served at Intel for 13 years and held various regional and strategic HR leadership positions including HR Director at Intel Architecture Group (IAG). Recipient of the top trainer award from Intel. The preferred facilitator who has delivered over 150 training sessions at Intel. Certified master trainer for DISC and Situational Leadership. Certified international coach and trainer for ITD World s Leadership Development Programs and ITD Mega Guru Signature Programs in collaboration with John Maxwell (Winning With People TM, Developing The Leader Within You TM ), Jack Canfield (The Success Principles TM ), Thomas Crane (Heart of Coaching TM ), William Rothwell and Brian Tracy. Certified Coaching and Mentoring Professional (CCMP) with Advanced Certificate in Coaching & Mentoring (ACCM) and Certificate in Performance Coaching (CPC) which is approved by the International Coach Federation (ICF), the world s most recognized professional coaching body. AREA OF EXPERTISE Leadership Excellence Situational Leadership The Laws of Teamwork Emotional Excellence DISCcompass Winning With People Influencing Skills Effective Communication Personal Excellence & The Success Principles HR Management Talent Management Organizational Development Training & HR Development Motivating Yourself & Others Facilitation Skills Coaching & Mentoring Skills BIOGRAPHY George Foo is the Senior Director of Global Learning, Performance and Innovation at ITD World, a Global Learning Solutions Expert. He holds a Bachelor s Degree in Engineering (Hons.) from Adelaide University in South Australia. He has worked for multinationals namely Motorola, Western Digital (WD) and Intel. Starting his career as an engineer, he then moved to setting up Total Quality Management (TQM) systems for WD. During his tenure there, he

6 was responsible for setting up the factory for Disk Drive operations in addition to developing materials and training the production folks on the assembly process. In realizing his potential, he was given the mantle of heading the training and development department. Since then he has held an array of different jobs including running the PCBA repair factory (Customer Service Center) before moving to Intel, and taking on the newly formed HR Business Partner (HRBP) division, leading a group of HR Generalists supporting one of the factories. During his tenure at Intel, he rotated into various positions within HRBP including regional roles helping various organizations he supported, perform diagnosis &needs assessment to design strategic intervention helping increase the organization s capability. The impact and value he brought culminated with him taking on the role of HR Director partnering with Intel s design center, popularly known as the Intel Architecture Group (IAG). George made significant leadership contributions to the IAG which employed 2000 staff inclusive of leaders, managers, research, development and design engineers responsible for contributing to Intel s future generation technologies including cutting-edge microprocessors, chipsets, mobile applications, cloud computing infrastructure solutions under the compute continuum initiative. He helped improve the overall organization health, managed strategic change and developed leaders to higher levels of excellence for the IAG. Facilitation of strategic planning workshops, designing & conducting customized teambuilding activities, partnering with the business to develop & deliver integrated people solutions, and coaching leaders through difficult transitions were part of his key roles. This culminated in a Talent Management solution promptly accorded the nomenclature: 5B s namely Build, Borrow, Buy, Bind & Blossom. A total of over 24 years working experience covering various leadership, regional and strategic HR management roles, engineering, quality management, operations and manufacturing, makes George a very hands-on senior director and course leader with real track record, real people and real stories to include in his programs. George has trained and developed leaders and senior executives from many countries in the world. His coaching, facilitating and training experience resonate in the area of Leadership Excellence, Teamwork, Emotional Excellence, DISCcompass, Winning with People,

7 Influencing Skills, Effective Communication, Facilitation Skills, Coaching and Mentoring Skills, Personal Excellence and The Success Principles, Motivating Yourself and Others, HR Management, Organizational Development, Talent Management, Training and HR Development. He was the preferred certified instructor at Intel who has delivered over 200 Language of DISC and Situational Leadership courses. George is also a Certified Master trainer who has successfully developed many trainers for DISCcompass and Situational Leadership. He is the recipient of the top trainer award at Intel, a Certified Coaching and Mentoring Professional (CCMP) with Advanced Certificate in Coaching & Mentoring (ACCM) and Certificate in Performance Coaching (CPC) which is recognized and accredited by the International Coach Federation (ICF), the world s most recognized professional coaching body. George is an international coach and trainer for ITD World s Leadership Development Programs and ITD Mega Guru Signature Programs in collaboration with John Maxwell, Jack Canfield, Thomas Crane, William Rothwell and Brian Tracy. His motto in life is To Make A Difference In People s Lives. Testimonial Just want to say thank you for sharing your wisdom and experience. I really enjoyed and learned a lot in the course even though I have attended a Coaching program before. There were many 'aha' moments that I will internalise in my own development. You are making a difference in people's lives, just to confirm with your own personal quest in life. Keep on 'singin' your tune in your training as it's bringing music to people's lives Chief Collaboration Officer Training & Consultancy firm Leader is knowledgeable and able to attract attention of the participants. He possesses heart and passion. Course leader is resourceful and well versed in the subject facilitated. Sr Managers & Director OSRAM Opto Semiconductors Very good role play session that was missing in most training session. Learnt an important leadership skill asking great questions. Sr. Managers Guiness Anchor Berhad

8 Facilitators connected the course content to the demands of my job/role. Engaging and knowledgeable about course and able to share practical stories which relates to our daily work. The Facilitators' style, methods and pace helped me learn by presenting ideas and concepts effectively. Supply Chain & Planning Officers, Engineers & Project Managers Keysight Technologies Very experienced trainer sharing good examples that inspires & keep participants interested. George is very knowledgeable and able to convey the message to me the story which is touching and give a huge impact. Skillful and knowledgeable instructor. Good in drawing attention with use of activities, games and videos which made me connect to the theory. Lively presentation & interesting examples to keep participants engaged throughout the course. Demonstrated course knowledge through his story telling and work experience. I learned the effective way to connect with people by touching the heart and EQ ways of handling problems and situation. Passionate, humorous, natural and good story teller. Thank you George for being a leader! To win with all of us! You are the best trainer. Leader has shown the class the importance telling stories can make a difference in presentation. Project Managers, Engineers, Supervisors, Sr Managers Intel Technology Sdn Bhd

9 He is a good facilitator who helps me improve my skills. My gateway towards being a "Transformational" Coach! George is a great trainer and by spending 2 days with him, he gives me more motivation to build better relations and understand my daily management style better. It completed my coaching training which I required to certify myself and start my consultant company in Ecuador. He has good heart to add value to participants. Great stories and example, able to maintain interest and connection with everyone. Good engagement with the participants. Natural, caring and professional. Having lots of fun. Miscellaneous comments Public Programs

10 Mission: Transforming leaders and changing the world for the better. Vision: The #1 global leadership development expert Core Values (LISTEN): Love, Innovation, Synergy, Trust, Excellence and Nurture Competitive Advantage Statement: ITD World is an ISO certified & award winning Multinational Corporation that provides the world s best leadership development solutions to leading global organizations. We offer comprehensive & innovative solutions that produce superior results. Core Activities & Resources: Talent and Leadership Development; Corporate Training and Consulting; Professional Competency Certification; Mega Events and Seminars; Coaches, Mentors and Speakers Bureau; Community Services and Campaigns. Over 238 world-class programs and more than 100 dedicated mega gurus, top international resource persons, trainers, speakers, coaches and consultants from around the world. Exclusive Mega Gurus: Dr. John C. Maxwell, Dr. William Rothwell, Dr. Jack Canfield, Dr. Peter Chee, Brian Tracy, Robert Tucker, Thomas G. Crane. Quality Certification, Awards & Publications: ISO 9001:2008 Certification for Global Provision of Training and Development. Winner of the ARTDO International HRD Excellence Award in recognition for outstanding contribution to international Human Resource Development and bestowed the Brand Laureate International Award for the Best Brand in Training. Cutting edge books co-authored with the world s Top Mega Gurus - Coaching for Breakthrough Success, 12 Disciplines of Leadership Excellence and Becoming an Effective Mentoring Leader. Clients Include: Intel, IBM, United Nations Missions, American Embassy, Agilent, Dell, Motorola, Nike, First Solar, Accenture, Citibank, Central Bank of Malaysia & Philippines, DHL, Ericsson, OSRAM, Infineon, Siemens, B Braun, Bosch, Schneider, Saint Gobain, Toyota, Ajinomoto, Samsung Vina, Singapore Press Holdings, Capitaland, PT Telkom, Siam Cement Group, CP Group, BaoViet, Sacombank, PetroVietnam, Petron, SM Supermalls, Thai Airways, Philippine Airlines, Shangri-La Hotels, Six Senses Resort, Sheraton, Prudential, AIA, GSK, MSD, Bayer, Johnson & Johnson, Unilever, Nestle.

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