Job Description Ref no: ESO HU Duration of job

Transcription

1 Role Profile Job Description Ref no: ESO HU Job Title Examinations Services Officer Directorate or Region EU Department/Country Examinations Services / Hungary Location of post Budapest Pay Band H 100% Reports to Examinations Services Manager Duration of job 2 year fixed term Purpose of job: The post contributes to and supports the efficient and effective delivery of examinations on behalf of UK exam boards to meet/exceed their expectations and the achievement of agreed surplus through meeting volume and income targets. The post ensures the smooth running of exams, with primary responsibility for University, Professional and Cambridge English exams, to the satisfaction of all stakeholders, in line with corporate standards and meeting all areas of compliance of both the UK exam boards and British Council. The post also provides support to the Exams Services Manager in preparation of financial data and monitoring payments. Context and environment: British Council Hungary Examinations Services is an important part of the operation in Hungary. The team delivers cca 8,000 exams per year throughout the country, and the numbers are growing. The majority are tests of English language competency e.g. Cambridge English Language Assessment qualifications (CELA) and IELTS. Our strategy for the future is to continue developing the market for the existing products and for Computer Based Testing as well as identify target groups for the British Council Aptis test. Accountabilities, responsibilities and main duties: Exams Delivery and Quality Assurance University and Professional and Cambridge English exams (80%) Coordination of University, Professional and CELA exams from first enquiry until exam despatch, ensuring all aspects of exam delivery (pre- & post-test day activities as well as test day delivery) are in line with UK exam board regulations and British Council requirements. Overseeing check-in and secure despatch of scripts (accountable to universities and boards). Overseeing delivery for Computer Based Tests according to exam board regulations and British Council standards. Ensuring all British Council areas of compliance are met including Quality and Compliance Assurance (QCA) standards, Data Protection, Child Protection, mandatory training requirements, finance. Relationship Management with Examinations Boards and with schools providing CELA candidates. Maintaining of up-to-date databases and calendars of examinations and contacts. Training and quality management of invigilation staff, administrative duties relating to venue staff and examiners. Supervision of back-office activity and seasonal teams. Implementation of feedback procedures for universities and professional organisations with whom we work. 1 of 5

2 Financial duties (20%) Ensuring that Board Fees, Purchase Orders and invoices are processed according to British Council regulations. Supporting Exams Services Manager (ESM) with required financial information. Finalising income reconciliations for University, Professional and CELA exams accurately and submitting them to ESM by specified deadlines for checking. Monitoring expenditure and proactively looking for efficiency savings to improve Key Performance Indicators. Lead for the exams team on changes in relation to financial processes. Responsibility for day-to-day finance tasks related to exams delivery (including appropriate use of SAP as per allocated role) in line with local and corporate standards, for example: o o Ensuring all venue staff claims and payments are correct and timely. Ensuring daily posting of income / income recognition is done accurately. Key relationships: External: Exam candidates and customers Exam board representatives Representatives of preparation centres Venue staff Venue owners Teachers Internal: Exams Services Manager Examinations Services staff Finance Officer Customer Services staff Regional and global examinations colleagues and colleagues working on exams related projects Other important features or requirements of the job: Travel performing spot checks on sessions and monitoring exam delivery in external test locations Frequent work on Saturdays Irregular hours - as required by exams sessions Working under considerable time pressure, especially during busy examinations sessions Please specify any passport/visa and/or nationality requirement. Please indicate if any security or legal checks are required for this role. Right to live and work in Hungary Criminal record check 2 of 5

3 Person Specification Essential Desirable Assessment stage Behaviours 1) Creating shared purpose: I gain the active support of other people so they are fully engaged and motivated to contribute effectively. I do this by communicating our purpose in a way that others can understand and that achieves shared clarity. I help them understand the part they play, so that our aims are clear to all. Essential level: Communicating an engaging picture of how we can work together. 2) Connecting with others: I find common ground and build relationships and connections to support British Council goals. I do this by building trust with others, by paying attention to their concerns and needs, and showing that I understand their interests. I achieve understanding and trust in a culturally sensitive way whatever my role. Essential level: Making regular opportunities to understand others better. 3) Working together: Knowing that we will achieve more with other people than we can do separately, by sharing goals and resources to add more value, I work towards common goals with others. I do this by agreeing effective and respectful waysof sharing success. I generate mutual support, shared benefits and promote interdependence. Essential level: Establishing a genuinely common goal with others. 4) Being accountable: I show accountability and commitment to the British Council and I demonstrate resilience and determination. I hold myself and others responsible for delivering 3 of 5

4 goals in line with the shared purpose of the British Council. I give and accept constructive feedback to maximise high performance and manage underperformance. More demanding level: Putting the needs of the team or British Council ahead of my own. 5) Making it happen: I deliver excellent results, achieve challenging goals and develop myself and others. I do this by setting clear and demanding objectives to deliver what is required. I stay focused on measurable outcomes, while building longer-term capability. I demonstrate standards of excellence and deliver value for money. I measure progress and adapt plans when necessary. Essential level: Delivering clear results for the British Council. 6) Shaping the future: I achieve better business, innovation and growth by using my rofessionalism, knowledge and expertise to create a clear focus on what I want to achieve. I spot opportunities, plan appropriately and create innovative solutions that recognise ambiguity and deliver business benefit. Essential level: Looking for ways in which we can do things better. Skills and Knowledge Communicating & influencing Level 1: Communicates clearly and effectively. Listens to others and expresses self clearly, with grammatical accuracy and awareness of a diverse audience in speaking and writing. Knowledge of UK examinations. Knowledge of exam processes. & Planning & organising Level 2: Plans ahead. Organises own work over weeks and months, or plans ahead for others, taking account of priorities and the impact on other people. 4 of 5

5 Managing People Level 1: Supports others. Provides support to less experienced members of the team and is aware of individual differences. Helps colleagues perform tasks and use systems and processes. Managing Finance & Resources Level 1: Uses resources efficiently. Uses resources efficiently in own role and complies with financial rules and procedures. Using technology Level 1: Operates as a basic user of information systems, digital and office technology. Able to use office software and British Council systems to do the job and manage documents or processes. Experience Qualifications Experience of operating in an event driven environment where attention to detail and meeting deadlines under pressure are important for success. Experience of working with customers. Ability to operate in English (both written and spoken) at a level equivalent to CEF level C1 (IELTS 6.5 or higher). & Proficient Hungarian (written and spoken) equivalent to CEF level C2. Completed university degree (or degree in process of completion) & & Submitted by Examinations Services Manager Date July of 5