CERTIFIED TEAM LEADER (CCPC-CTL)

Transcription

1 CERTIFIED TEAM LEADER Conducted by IGM Academy In Collaboration With Canadian Council of Professional Certification Marketing Partner Global Intelligence Network Introduction The increasing demands for higher quality and performance and the complexities at the workplace due to the constant upgrades in technology and global initiatives have affected and taxed the relationship between leaders and their team. The team leader of today has to have exceptional skill-sets to be one up on their team as education no longer gives one an edge. And as the demographics changes constantly, the leader has to know how to develop himself to be ahead of the team. This Certified Team Leader (CTL) professional certification focuses on the primary principles and skill-sets that will enable a leader to keep up and be ahead of transformation. They must have competencies that foster collaboration, involvement, initiative and passion not only downwards, but upward and across the organisation as well. Objective A team leader s role is the most important position in the daily operations of any particular job. The Team Leader (TL) has to supervise, guide, motivate and develop working strategies to ensure the team achieves the goals and targets set by the organisation. To ensure success, the TL must have knowledge of how to plan, organise, motivate, direct and control the performance of the team members and the products and services. That is why it is extremely important for the TL to communicate clear instructions in a manner that can influence the attitude and actions of the team members. Target Group Supervisors, executives, assistant managers and project leaders looking to build a solid foundation and better understanding of what is needed to succeed as Team Leader.

2 Course Details Subjects: 1. Developing High Performance Teams - 2 Days 2. Taking on Management Role - 2 Days 3. Managing Emotional Intelligence & Resilience - 2 Days 4. Problem Solving Skills - 2 Days 5. Mastering communication and influencing - 2 Days Assessment: 1 Assignment 3-Hour open book exam Course Outline - Developing High Performance Teams You ll learn: techniques for setting up successful teams strategies for selecting high-performing team members most suited for your team performing proper introductions clarifying team purpose and context making sure team members understand their responsibilities. Course Outline - Managing Emotional Intelligence & Resilience This module: Explores the power of emotions and the concept of emotional intelligence Discusses emotional intelligence competencies in areas of self-awareness, self-management, empathy, and relationship management. Course Outline - Taking on Management Role This module aims to equip you with skills to: Enhance the quality of the product you produce or the service you provide Discover ways in which to improve processes & quality Improve working relationships Delegate effectively Provide leadership

3 Course Outline - Problem Solving Skills You ll learn: a more structured problem-solving process generate new and original solutions using knowledge gained tools and techniques to solve problem effectively and efficiently Course Outline - Mastering Communication and Influencing This module develops: your ability to focus on your outcome your message for clarity and impact your ability to create an environment for open discussion your ability to exercise choice and control for every type of conversation your influence without authority quality of relationships and productivity Course Structure The participants will acquire and share knowledge in a highly interactive arena and will be given every opportunity to test, apply, and share their skills within a controlled and supportive training environment. This methodology will assist in developing confidence and courage necessary in all team leaders. THE CERTIFICATION PROCESS 1. Attend & participate in 10 days of face to face tutorial/workshops 2. Initiate 40 hours of self-learning at home to complete any assignments or self /group project submission Upon successful completion of the above, the participant will receive their Certified Team Leader award from the CCPC through IGM Academy (IGM). Deliverables Participants will attend 10 days of face to face workshops, coaching for assignment and complete the program within three months. Assignments can be individual or team assignments and can be tailor-made to address specific organizational needs. Tailor-made assignments will provide invaluable corporate payoffs to accelerate performance and efficiency. Participants will receive comprehensive hand-outs and recommended reference books on each module.

4 Program Value RM Location IGM Academy, No. 39 (1st & 2nd Floor) Jalan USJ 21/10, Subang Jaya Timetable 5th March - 15th May 2016 (3 months) Date Day Time Module Note 5 th to 6 th March 2016 Sunday Induction Managing Emotional Intelligence & Resilience 2 full days lecture/workshop 19 th to 20 th Mar 16 Sun 9.000am- Problem Solving Skills 2 full days lecture/workshop 2 nd to 3 rd Apr 16 Sun Developing High Performance Teams 2 full day lecture/workshop 16 th 17 th Apr 16 Sat 7.00pm Communications 2 full days lecture/workshop 7 th & 8 th May 2016 Sun Taking on Management Role 2 full days lecture/workshop 14 th May 2016 Sat Assignments Coaching 1 full day lecture/workshop

5 About IGM Academy IGM Academy (Previously known as IGM Talent Development) is an approved academy of adult learning licensed and accredited by the Ministry of Human Resources (HRDF/PSMB). IGM began as an off-shoot of the College - Institute Global Management. Together, and over a period of 18 years, they have trained and certified over 17,000 working executives, managers and entrepreneurs from a diversity of life-long learning programs ranging from certificates to MBA! IGM Academy s experience include working with Yayasan Innovation Malaysia, MQA, Matrade, IBM, Agilent Technology, Kulim High Tech Park companies, Intel Malaysia, Panasonic Malaysia, Kian Joo Berhad, Touch N GO, Powerwell, Inovar, Proton Edar, Ambank, Public Bank, YTL Corporation Berhad, Rozel, Proton Edar, Tan Chong Motors, Federal Auto Volvo, Tenaga Nasional, Telecoms Malaysia, and Telecoms Brunei in successfully delivering programmes such Innovation, Creativity, Value Innovation Strategies, Business Model Generation, Passionate Leadership, Developing Marketing Plan and Strategic Planning and Thinking. About CCPC CCPC was established for the purpose of recognizing the accomplishments of professionals working in their specific disciplines. Certification is granted and a professional designation awarded when applicants have met the criteria set out by each disciplines board of examiners. The recipients of certification by CCPC are issued professional designations to use after their name like Certified Team Leader and Certified Professional Manager. In 1975, The Canadian Council of Professional Certification (CCPC) was granted a Federal Charter by letters of patent under the provisions of Part ll of the Canada Corporations Act. As of 2014, IGM Academy (IGM) is the South East Asian representative for CCPC, with exclusive rights to appoint organisations to run and conduct the delivery of the Certified Team Leader and Certified Professional Manager programs in Asian countries. About Founded a decade ago in 2004, (Global Intelligence Network) is the solution providers for Soft Skills and Business Training Management needs. A healthy work environment can be a turning point to the companies success; help their clients achieve that. As the registered training provider with Pembangunan Sumber Manusia Berhad (PSMB), assure you of the quality in services as well as the dedication in building the team spirit. is loved by their clients for their unique approach, which is all fun-filled and truly practical. With the sole mission of empowering business, aim is to help your company develop quality products and services. is a registered training provider (Serial No. 1721) under Pembangunan Sumber Manusia Berhad (PSMB) in Malaysia.

6 Trainers Profile / Consultant DATUK IR. MARUAN MOHD SAID - Management Role & Problem Solving A successful CEO/COO with 30 years of enriched corporate experiences and is a qualified engineer and earns a post graduate MBA from Henley Business School Maruan has joined IGM Academy in 2015 as their Senior Adviser and Coach He last served as Senior Vice President, Corporate Strategic Investment at NAZA World Group. Prior to that he was the Senior Vice President, NAZA 4-Wheel Motor Division. Maruan joined NAZA World Group as Chief Operating Officer at NAZA Quest Sdn Bhd, responsible for Chevrolet operation in Malaysia Prior to joining NAZA World Group, he was involved in consulting works in the automotive retailing in Syria after a 3-year service at listed wood-based entity, Golden Pharos Berhad He had, prior to that, served in PROTON Group for over 22 years in various capacities covering Production Engineering, Corporate Planning and Distribution. His last position at PROTON Group was Chief Executive Officer of the distribution subsidiary, PROTON Edar Sdn Bhd. Trained many organisations on Quality Management, Strategic Planning and Operational Management for companies Executive and Manager s including PROTON Edar dealers, GPB Management Team, NAZA World Group, UMW and MTT/ Al-Habbal Group in Syaria. RALI BIN MOHD NOR - Concepts of Teams An experienced corporate leader and possess 35 years experienced working in GLCs. He possess a MBA in Finance Brunei University, an Advance Post Graduate Diploma in Management Consultancy from Reading University and Diploma/MIM plus a Diploma in Islamic Law from University Malaya Joined as an Adviser and Coach, IGM Academy Sdn Bhd, since 2015 Managing Director of Proton Parts Centre Sdn Bhd (12 years) Chief Financial Officer Proton Parts Centre Sdn Bhd (10 years) Manager, Production Planning PROTON Planning Superintendent, Dunlop Malaysia Industries Berhad

7 Trainers Profile / Consultant ZURINA ROSE - Communications She has a Master in Philosophy fro University of Essex, UK, an MBA (fulltime) from University of Bath UK, a Diploma in Management from MIM, Malaysia, and a Certificate in Training & Development from Institute of Personnel Development, UK She has been a Consultant Trainer for Institut Pengurusan Global (IPG) since 2011 and is a Certified PassionWorks Trainer Training Manager for Bank Simpanan Nasional, Officer at Standard Chartered bank for 19 years, Lectured at Stamford College on Management and Business Communication Free lance trainer in customer service, personal development, and communications. Some of her clients when she free-lanced include BP Malaysia, RHB Bank,Standard Chartered Bank, and MIDA. P.Y. WONG - Emotional Intelligence Wong is a Master Trainer for Train-the-Trainer certification, by the Human Resource Development Fund (HRDF)/(PSMB), Human Resource Ministry of Malaysia. He is also a certified assessor, representing the Great Britain College Consortium (GBCC), on Recognition of Prior Learning (RPL). Wong Peng Yam has been a human resource practitioner, specializing in the training & development function for more than 25 years. Wong joined IGM Academy in 2015 as their Consultant cum trainer He has developed and conducted a variety of employee development programs in the manufacturing and education sectors, telecommunication, information & communications technology, the retail & wholesale trade as well as the service & hospitality industry. His areas of expertise, during his professional experience, include management & supervisory skills, communication skills, customer service skills, motivation skills, leadership skills, problem solving & decision making skills, Conducted various workshops for companies like Panasonic, Tenaga Nasional Bhd., Telekom Malaysia Bhd., Guthrie, Sime Darby, Prime Minister's Office, Petronas, UDA Holdings Berhad, Inno Bio Ventures Sdn Bhd, and Maybank.