Navigating the New Economy

Transcription

1 How analytics and strategy Keep your business on course and moving forward Jonathan Hornby

2 Overview Bricks & mortar companies are at threat from the eworld Old rules are out established Co s can be overtaken, overnight Focus is on future market potential Due diligence at process level still required but Trillions of dollars spent on e-bonanza Where is it going? How effective will it be? Is there a proper strategy? How can I differentiate tomorrow? How can I recognise true success? How quickly can we adapt? Question... if there were a competitive threat tomorrow Do you have the right staff? Do you really know your customers? Do you really know your suppliers? Do you really know your organisation? Do you really understand how everything is linked?

3 Overview Traditional management methods are not enough Focus tends to be on: Financial measures Sales performance Production volumes Problem... Already happened Reactionary Generates short term fixes Lack of strategic focus Less than 10% of strategies effectively formulated are effectively executed - Fortune Magazine Porter on Strategy Competitive strategy is choosing to perform activities differently or to perform different activities than rivals to deliver a unique mix of value

4 New Economy Organizations Measure value: tangible & intangible Measures have different levels of intelligence and value Cause & effect linkages are the only way that the intangible value creation process can be described Cash Flow TANGIBLE Need Balance Invoice pymt cycle Innovation (long wave) Customer Management (middle wave) Operations Excellence (short wave) Cust Satisfaction A strategy Suggestion Program Source: Balanced Scorecard Collaborative 2000 Employee Morale A single measure A correlation INTANGIBLE

5 New Economy Organizations Organise by value Organizations must organise to reflect the way in which value is created Switch from traditional hierarchies Exec Team Exec Team Exec ExecTeam FIN HR OPS MKT IT SP Transformation TransformationOfficer Intangible Intangible Assets AssetsManagement Value ValueCreation CreationProcess Value ValueManagement ManagementProcess Information Information Technology Technology Human Human Resources Resources Innovation Innovation Customer Customer Management Management Operations Operations Excellence Excellence Finance Budgeting Planning Governance Reporting Source: Balanced Scorecard Collaborative 2000

6 New Economy Organizations Use double loop strategy implementation Collaborate with and empower employees to test new ideas Improve success factors and implementation times by leveraging analytics for better decisions Update the strategy Strategic Learning Loop BSC test testthe the hypotheses hypotheses assess assess environment environment emergent emergent strategies strategies Corrections Input Source: Balanced Scorecard Collaborative 2000 E P M Operational Control Loop Performance Performance Initiatives Initiatives & Programs Programs Output Results

7 New Economy Organizations Make strategy a part of everyones job Provide clear maps that demonstrate the strategy Enable individuals to see how they impact results Align personal goals with those of the organization

8 New Economy Organizations Exploit technology for competitive advantage Reduce time to gather, analyze and act through automation Provide rapid strategic heads up via intranet Link to strategic analytics to uncover trends, opportunities and threats Tap into collective knowledge of entire workforce with collaboration technologies Make the best use of resources... both systems and people e Automate Demystify Collaborate at the speed of e

9 Strategic Vision TM... creating a management framework SV Map... to plan your journey Windows client Used for designing & publishing your BPM framework & results totally flexible Built from scratch in C++, all data stored in XML SV Compass... to keep you on course Ultra light web based viewer info published Tables, graphs, diagrams and charts everything hyperlinked Launch any application from within SV Knowledgebase... to explore new opportunities An environment for automating collection & distribution of knowledge data & text Includes the SAS Business Information Portal Customise experience Subscribe to reports and metrics

10 SV Map... key words Planning & Design Audience Strategists/ BSC Project team No programming tabular/ drag and drop creation Document & Design The Framework True BSC or variant (EFQM, Baldridge, 6 Sigma) The Structure Hierarchies; Views; Charts; Diagrams; Links & Supporting Apps The Meaning How measures are calculated & what it means Cause and effect hypothosis A fast track Enter at source Use within planning meetings beam onto the wall Create a prototype See how it will look within days not weeks

11 SV Map

12 SV Compass... key words Communicate & Collaborate Audience Everyone from the Chief Exec to the cleaner! Delivery Fast, ultra thin Web/ Intranet application A Portal to everything you need Features Tabular or Diagramatic representation of results Fast, simple navigation Documents Knowledge Tap into the combined knowledge of your entire workforce Advanced Comment Management 3 forms: Basic html; SAS Collaborative Server; MS Outlook integration

13 SV Compass

14 SV Knowledgebase... key words Automate & Customize Scope Responsible for the collection and distribution of knowledge Foundations for additional reporting and analysis Audience As a Consumer everyone; As a Provider IT Professionals Platforms Scheduling/ design & co-ordination - Windows Storage/ manipulation & calculation - Windows; Unix; or Mainframe Fast track setup Design... wizard based; Completeness... covers entire ETL process Customization Alerts... by channel; generate additional reports Schedule Once defined, entire ETL & publish process generated automatically

15 SV Knowledgebase

16 When you are ready to dig deeper and get into true Enterprise Performance Management, we can help with... Financial Management Risk Management Customer Relationship Management Supplier Relationship Management (inc Supply chain optimisation) IT Management (inc network optimisation, click stream/ web analysis) Advanced Data Mining Human Resource Management... All of which can be linked to through our portal and SV

17 Summary In the New Economy, organizations must reorganize around value drivers to provide balanced benefits across the entire enterprise The Goal is to: Sustain & improve shareholder value Align, track & measure performance Monitor the health of your company Optimize resources throughout your organization Secure future growth & adaptability

18 Summary The solution must be: Comprehensive One that delivers powerful analytics for strategic decision making across front office, management & back office business areas Evolving Has the ability to evolve with strategic direction & organizational complexity Enabling Enables organizations to define & implement BSC & Performance Management solutions Faster, Smarter & Easier than ever before

19 Summary The 3 pillars of SAS are centred around The Power to KnowTM Your Customers Your Organization Your Suppliers BPM/ Balanced Scorecard A Management Framework that sits above, and brings cohesion to each of these pillars Enterprise Performance Management The daily task of managing the organization and optimizing the human and capital resources in alignment to corporate strategy, to achieve common goals and meet stakeholder objectives Strategic Vision TM Provides the means to focus, communicate & collaborate on strategy from a single portal, with the power to dig deeper and manage activities... across your entire enterprise